My luggage was successfully repaired. Hours of business appear to be more convenient to the business than for the customer.

ATTENTION: Death in family. Closed 9/14/21 Open 9/16/21Thanks for your patience. Will be taking funeral donations.

I ended up going to this place because apparently it is the only Samsonite approved repair shop in all of the Phoenix area. I was a bit surprised due to how small this shop was and a bit out of the way. Service was decent and they did take my bag on for repair. Because it is under the Samsonite warranty, they will be Fed-Ex-ing it back to me once the repairs are complete. That was good news.

Just received my Tumi briefcase/laptop case back today. Looks like new.Marks Luggage does repair work for Tumi and other luggage companies. When you have expensive pieces you are careful who touches your luggage or it can be botched. But since they also repair Briggs and Riley, which I also have, if they use Marks for work, they must be good, so I sent it through Tumi to them.It was out of warranty, probably 16 or 17 years old, but in great shape since they are made well and I treat them well since a laptop is inside. It needed a zipper repair, handles recovered, some minor seam stitching, a couple other minor repairs and a once-over. It had a wear-through mark on the bottom in one corner as well, which they said could be fixed with a new gusset replaced. They cost wasnt cheap, but a new one was about $600 for the same approx configuration. Mine has an elastic suspension sling inside to protect against drops, which isnt in the new bags. With slimmer laptops, like mine now, many bags have less room as well. So, the cost to repair mine was worth the price.It looks new. You cant even tell that it was taken apart, new gusset and other major pieces replaced and sewn in like it was made new. I gave it a cleaning since the front and back panels are original and its back in shape for another 15 years. I own other Tumi bags and will not hesitate to send them or my Briggs to them for authorized repair work.Thanks much. You did a fantastic job.

I was locked out of my luggage while traveling to Arizona. He is closed on the weekends but he has a weekend service available. I texted him and he responded right away. I was in and out in less than 10mins!! Worth every penny!! Use him for all your luggage needs!!

Friendly service. We were disappointed that our luggage could not be repaired at a reasonable cost because original replacement parts were no longer available, but thats not their fault! Location is a bit out of the way, but not hard to find

This place is the fastest an most reliable repair centers out there, great customer service an friendly Staff. Hassle Free!

This is the BEST place to go to repair your luggage. They are very quick and provide great service. I appreciate the time they put into my luggage and how efficient the whole process was. Thank you!

Very competent and knowledgeable staff to assist with any luggage repair needs you may have. They have assisted with Samsonite and Travelpro warranty claims for me over many years and have provided great service every time. Very happy to see they are riding out COVID travel slow down and still providing great service.

I shares some photos of broken suitcase wheel with Mark and he advised me he could replace it on the spot, i drove down, he changed the broken wheel for a new one instantly and solved my problem, all for $10. perfect work!

Brought my wife’s office bag in and they fixed it and best part it was under warranty.Friendly staff we will definitely return for future services.

Great service!! Worth the travel from the west valley, since they are honest not like others. They are always friendly and they call when your bag is finished.

Fantastic, fast, friendly service.

They rocked this repair for me by going above and beyond to work with Tumi to find the right replacement part for my leather Tumi travel briefcase. Tumi said it was not repairable. Marks luggage was able to work with Genuine Tumi parts to make it work and restore my bag to like new condition.I would recommend them to anyone who needs luggage repaired.

These guys are the best! The telescopic handle broke on one of my Samsonite luggage pieces, and they handled EVERYTHING with what ended up being a no-charge warranty replacement. The luggage piece was part of a previously offered set at Costco. I was glad I could keep the 3 piece set, all with zero headaches! Will definitely use these guys again if any luggage repair/replacement needs come up. It is a such a breath of fresh air to find a company like this with top notch customer service these days...

The best luggage repair center on the West Coast!! They specialize in warranty and non warranty repairs (they have fixed many items not limited to luggage *purses, backpacks, sleeping bags, even repaired couch cushions!) The main cross roads are 16st between Broadway and University. Hours are Mon-Thursday 9am to 7pm Closed on Friday and Weekends.

Staff was extremely responsive, attentive and helpful. I was treated to a speedy solution, a prompt repair and superb customer service. Small business is the backbone of America and Marks demonstrates why this is so.

I am very impressed with the workmanship and the prompt customer service I received form Marks. My Samsonite suitcase was repaired and returned to me without a hitch. Thanks for the great service.

Tries to see if your luggage is under warranty and if not, the quote is fair price for his excellent work on the luggage. He’s worth it!

Ive had several pieces of luggage repaired at Marks. The most recent was repairs to a leather garment bag that I thought was going to go have to go into the trash. Marks replaced an 18 zipper and fixed a tear in the leather at the end of the zipper (thank you US Air). Repair was so good, I couldnt tell it had been damaged. All for a very reasonable price. I couldnt be happier - would not go anyplace else for leather repairs or luggage repairs.

Its a tiny shop pretty far from almost everywhere. But they are authorized repair for Samsonite (and maybe others). We took our bag to them, and they fixed it under warranty. No muss, no fuss, and it seems to be a very solid repair.

Very personable and professional staff. Took very good care of me and my Briggs and Riley laptop bag.

Excellent service and quality. A little pricey.

Had my 1 year old Samsonite suitcase repaired under warranty. They did a great job. The only con is their location. But it was worth it.

Excellent service and they have some good deals on luggage in their waiting area

Great service. They fixed my suitcase and figured out it was still on warranty after 10 years and didnt charge me.

Great! Fixed our lock issue on the spot! Very nice folks. We travel a lot and highly recommend!

Excellent service. They asked me about the warranty first, which was not applicable to my backpack but I appreciated. They then repaired the half ripped out straps for a very reasonable price. I plan to return if I have any more luggage problems.

I went to Mark to see about getting a broken wheel on my Samsonite bag replaced. The part isnt made anymore. Mark let me bring the wheels in and he rebuilt both wheels for a very fair price while I waited. Its not often that you find a fair honest business these days. But I cant recommend this business highly enough.

After sending pics to Samsonite of my older hard-shell suitcase with repairs needed on the rollers, they said it couldnt be repaired. Marks repaired it. Excellent service, quality work and very nice people.

This group did an amazing job repairing my luggage! When they brought it out, mu suitcase looked so good, I thought they had brought me out the wrong bag.

Love this trail ... I dont fully understand google plus but i could not change this its actually the south trail at the rio salado habitat restoration area

The best place to fix your bags, better than anywhere else, not just AZ!

Valuable service, they can do warranty work.

Talked to Rebecca was really awesome and helpful

Best place for all your luggage repairs

Great service and very friendly and knowledge staff!

Very efficiently set up.

Fixed luggage under warranty. awesome!!!

They do everything in their power to repair your luggage in warranty.

Great service!

The drinks are on point & the chicken wings are too die for.

Great deals

Amazing customer service

They repair rare luggage

Very friendly and professional!

Friendly customer service