I ship freight OFTEN – so I’m pretty well versed in how things can go with different carriers. I can tell you from YEARS of experience, the Phoenix branch is a bit different. I spoke with Dawn, who gave me the straight truth on my shipment. It was running late, and I sorta expected that – PA to AZ is a long run with a lot of variables. I do however appreciate honest answers. Dawn helped me from the initial call, and followed up as promised the next day. The freight was delivered as promised, and I was ecstatic with the level of communication and the move to priority delivery. She literally saved an entire convention for us. Thank you Dawn!

Awesome place to ship with. Will-call pallet drops. Lots of options with billing. A+ people to work with.

Customer service was great. They used another service and didnt notify me or the sender. I have been waiting over a week and a half for my order. It has been in the state for the last week. I would not recommend unless they were your last choice. Would post one star if not for the customer service.

I had a motor delivered there n had to pick it up. The address that the auto parts company sent me took me to a crack den Neighborhood so make sure u use this address 4053 W GIBSON LN PHOENIX AZ 85009. The facility is nice man, very clean, looks very organized n it was all hassle free n quick. The 2 staff members i interacted with were absolutely Rad! I hope to do business with em again.

Howie Jones is the man. I had a package that was coming to Utah from Florida. It had been a few days with no updates on the tracking. I know things are crazy right now so no biggie, but I did want to reach out and see if there was something I could do to find out a eta. Howie answered the phone tracked down my package and even found the drivers number for me, who would be delivering my crate. Couldnt be happier with the service and professionalism. As a business owner that is what we strive for. People that go above and beyond to make sure its done right.

Great experience. Pick up large object quickly and professionally.

Had a very expensive wood range hood delivered after a very long wait. Box looked like it had been opened then re-taped. Inside, the hood was smashed to pieces and the $600 vent that went inside was missing. This hood took a really long time to come so to say this is a disappointment would be an understatement. I’m really hoping the company I ordered from chooses someone else to deliver this time. What a joke.

The first delivery was for a BBQ and a number of related items. They called and said that our items were in Arizona and needed to be delivered the next day between 9 AM and 5PM and that we needed to be onsite during the entire window. After taking off and waiting all day, R&L called at 3:30 PM stating that the items were actually in Texas and needed to reschedule for days later. When the shipment finally arrived, they had put a fork lift through the box.For the second delivery of a Pizza Oven, they were nice enough to let us call at 9 AM the day of the delivery to get an estimated time of delivery, which was noon. They also said that they would call at least 30 minutes prior. They ended up arriving an hour and half early, no knock on the door, no call and dropped the pallet in the middle of our driveway. After blocking the driveway, they refused to come back and help move the pallet (+/- 400 lbs). They also left an additional empty pallet from another delivery on top of our box. A message was left for the supposed President, which was really the local terminal manager in Arizona and not Bob Zimmerman, but he never returned the voicemail message. Horrible service and what is terrible is that they are the face of companies like BBQ guys who otherwise offered a great service.

R+L Carriers delivered 94 boxes of flooring on the wrong day and LEFT IT ON THE STREET with no one home. I called customer service and they didn’t care. They just made an excuse that their system doesn’t track product correctly. Very poor service.

God forbid they wait 5 mins for someone in the to help them. It’s easier for them to hang up on you after they block in your vehicles. Don’t call because everything they promises you from rates, error correction, pricing etc. turns to be a lie. I had to pay construction worker to move the product because I am unable to lift. Their “world class” customer service is only for their internal network. Not actual customers. I urge you too look at Uber for deliveries because at least you will still be valuable to them.

We have been using R & L Carriers for years now and all their trucks have a lift gate so if you ever get charged for a lift gate fee its only $20. Drivers have all been respectful when they get here and pickup has always been easy with no hassles.

I have been using R+L for about 6 months now and I have been having nothing but horrible service. They lost my pallet one time, and when the found it, it was damaged. And recently they had my pallet sitting in the trailer for 3 days, and they have not broken the seal to release it and they keep telling me maybe tomorrow. My business is effected by this company. I do not recommend this company for your business.

We shipped one pallet of packaged dates, I paid more than $100 for what they call it “guaranteed 3 days delivery” but this company delivered it after 7 days !!The worst part, our partners received the pallets damaged, the drivers or who ever did opened the sealed pallet and stole 7 big boxes (11 pounds each). 2 small boxes (5 pounds each), 18 pounds from a 30 pounds loose dates, and 4 boxes of a 2 pounds pressed dates.The pallet was in a miserable shape, almost all boxes were opened and damaged.We have pictures and video for the loading also pictures and videos for the pallet on delivery.Our estimation for this damaged is $3500 plus the shipping cost.If this will not be taking care of by the management of this company then we will taking this case to the court with solid evidence ..we will share the photos when needed.

Neither my company directions nor my GPS or my Google navigation could find this address. Had to ask at different carrier for directions.

For the truckers. Large yard. Clean and the staff are nice.

We just received a delivery. The driver was very courteous and friendly, as were the individuals I spoke to prior on the phone. Package appears to be in great shape. I would recommend this carrier.

They do not tell you the only deliver curbside and will not help. They came over 45 minutes late for a 4 HOUR time window and the driver was extremely rude. Said he would have a hard time with the package and expected me to lift it, when he’s delivering to a woman who is 8 months pregnant.

Easy dropping hook

1 star only because zero isnt an option. My package has been sitting at RL for 5 days. If I stand on my roof I can almost see RL Carriers.

I was sent to R+L Carriers to hook an empty trailer. I arrived around 18:15 on a Saturday. By calling the security office number that was on the sliding gate, I was able to enter, take care of business, and then depart with no problem. Thats very convenient. Thank you R+L for making things work well.

First of all i live outside phoenix. I ordered a grapple bucket. It was shipped from fresno ca and landed in phoenix. Then RL Carriers took over. They scheduled a drop off for wed. Tjen they called me back tuesday and said they have to reschedule they would call back when they knew. No callback. So i tracked my package.They shipped my package to memphis TN from phoenix. They then proceed to start driving itto phoenix here i am almost a week after the first drop date and no call back or anything. Why motput it back on a plane? I cant get anywhere with them. I have to hire extra labor without it being here at 250 per day. Titan attachments was no help either.

Driver could not find HWY 60 and/or Wickenburg. Hours lost waiting and then driving to their docks. No refund offered. Dock worker was great guy. Never again will I use or recommend R&L Carriers service.

This has got the worst drivers in the world! Yesterday I was suppose to have a core picked up for Jegs/ATK between 12 and 4, got a call at 4:30 that they were on the way, told them the place was closed up at 4 waiting for them. Then a different driver showed up today and did not even try to get truck and trailer in for pick-up, his exact words were How will I get it on my liftgate I told him with my bad back and all and the other mechanic that was there would help. He handed back the BOL and just left and said we will send a small truck out sometime. I called ATK and requested another shipping company, anyone who cant fit a truck where others have been, should not be driving a truck. So SAIA will be picking it up tomorrow. Customer service has sure gone away nowadays. Watch out for this company, they hire lousy drivers.

Great trucking company I ship a lot of my LTL stuff through them just ship the big generator all the way from Arizona to Florida it arrived perfect

Parking jockeys need to slow down

One of your drivers in San Antonio cut us off yesterday and managed to do it within maybe 6 inches of causing a fatal accident. Absolutely unacceptable driving from a professional driver. He had the audacity to give us the peace sign as we drove by, unreal. Will be filing report with DOT.

The folks in the office are honest and helpful

Your trailer will sit at their yard for days without being unloaded. Their staff is really nice though. If you have time sensitive shipments RL is NOT for you!

The company we bought a couch from engaged R&L to deliver it. There was a minor miscommunication and it got sent on a truck too large to get into our neighborhood. This was going to screw us up having furniture in place for Christmas. They figured out they had a smaller truck in the area, transferred two pallets from the big truck to the small, and delivered it, still within the time schedule. They really went the extra mile for us.

Very quick loading

Head and shoulders above the rest and thats worth mentioning. Drivers can actually control doubles.

Best trucking company

Lots of room ppl here are friendly and funny as heck

I own Cowtown Paintball Park and this company simply put is the worst thing Ive ever seen. Being a business owner my self I do not like to leave negative reviews for other businesses, but I could not keep this tommy self any more. This company has cost me 1000s of dollars for late deliveries time and time again. Today was the last straw for me. This will be last time I have to drive to California because they are too lazy to deliver things. Please take your money some where else. Youll regret ever using this company. Stay far away.

The company has all been nice and friendly as long as I known them

Just dropped the trailer and lefy

Too bed

Nice people and place to work.

Recived package 2 of 2 today (02-16-16). Was suppose to recive both packages on (02-12-16). Both packages had damage and the product in package 2 was damaged.NEVER use this company if you want your items received without damage.

This place sucked and the management sucked ran by self centered people dont use their services!

Service needs to improve

Great staff and exceptional service

My daily work place

Friendly staff