Will never use this shipping company again. After waiting an additional 2 weeks for them to unload my shipment for pickup I found that their nimrod forklift drivers take no care on unloading. Both my shipments were damaged and Im now filling a damage claim. Well see how this goes...

Everything went surprisingly well. After seeing all the bad reviews I figured it would be a nightmare. When I called to see if my item was ready for pickup, didnt have to wait long to talk with someone. Going to pick it up went smoothly. They gave me perfect instructions on where to go and everything. The only complaint could be that it took over a week to process the trailer that my item was on and get it ready for my pickup. But being that I work in warehouses myself, I know the impact Covid has had so I will not fault them for the delay.

Maria is a rude person, she should not talk to a customer the way she talked to me.

I ordered a mixer on August 11 delivery was supposed to be the 17th. I still dont have it. I get an email every other day saying its loaded on the trailer. The only responses I get are Im so sorry. It is now September 14th. I wonder if I will ever get it.

I bought good from a place in Utah and they shipped the freight here to phoenix. I got the tracking number and for a week it was never updated. I called and no answer only leave message and also put on hold for 45 mins hold time. When I did get someone after a week of it being here in phoenix with no call to deliver the goods it was sent on wrong truck and they couldnt get it off. So they had to take it back and schedule another day. However, that day never happened. It was never delivered and no call at all. I was told it would be here before 5pm, it never showed and then was told again between 9-12 am the next day and it never happened then either. I call the place and woman answers the phone and says she did the slip to go out be when she looked it was still sitting on dock. I was suppose to get a call from office manager which never happened and left her 4 messages and she stated she didnt know what I was talking about. Still havent received shipment after three weeks. Poor customer service, poor communications, dont answer phones, and logistically they are horrible. I will never ship anything with this company, EVER!

Without exception, the worst freight company on the planet.I had materials shipped from Amhurst N.Y. on 07-13-2021.As of today, 07-30-2021, the material is in Phoenix.I called and asked when my stuff would be delivered and after being on hold for an hour, was told they couldnt deliver for another week. Were too busyI sent two (2) E mails to customer service (What a joke)And as I thought, neither were answered.If youre in the shipping business, youd be well advised to avoid any of the Yellow company of freight companies.Thanks for reading

4 delivery appointments, all missed and the item has not been delivered yet! They are telling the vender that the item is lost! They never answer the phone or return calls! such an upsetting experience!! lesson well-learned, never never again!

Worst experience. After a 2 week delay on getting my shipment theyre nimrods damaged my equipment.

Extremely long delivery time more than twice what they advertise. The worst thing is they dont care. Customer service said the Phones terminal wont answer their phones or respond to e-mails. The last thing their customer service rep.said to me , after a 20 minute wait, was well you dont have to ship with yellow freight. SHES RIGHT

I have critical freight that YRC picked up back on June 23rd and was supposed to reach me on June 30th, except that YRC keeps moving the delivery date back...I have left multiple voicemails and sent multiple emails to the people at the Phoenix hub, with no response. This is not the first time they have done this....A horrible freight company, the worst I have ever dealt with. Customer service is everything and YRC has NONE!!! USE AT YOUR OWN RISK!!!

Since denied my employment because have manual restriction. Guess thanks

If you value POOR QUALITY, NON PROFESSIONAL & a NON RESPONSIVE team then YRC freight is the team for you, they are absolutely the WORST! Terrible customer service, NON RESPONSIVE every time you can count on it. My freight supposedly arrived on 3/18/2021 at the Phoenix YRC facility. I literally called 30x yesterday and left 3 voice-mails priorto the date(3/23/2021). I was assured a delivery for today 3/24/2021 just to be told that my freight has been lost! 4k worth of goods just somehow is no where to be found! I highly suggest people take their business elsewhere if possible because YRC freight is absolutely the worst in every category possible.

Absolutely terrible horrible Cusromer service I paid $200 for shipping they have held my table in phx for TWO weeks and have not reponded to any messages or called to schedule deliver yuh so not recommend . This is who wal mart uses for their third party delivery DO NOT DO WAL MART THIRD PARTY . This company is terrible and you will not be able to get ahold of them !

I had a horrible experience with this company. I paid for shipment from Dallas to Phoenix. Business to Home delivery. Right now they delayed 1 week from the estimated delivery time. It was supposed to 2 to 3 days. It has been 9 days. Now they are saying that they cannot deliver as the cargo cannot be delivered to a residential address, even with a lift gate option. Customer service agent (I believe her name was Nancy) was so rude and just repeating. Sorry, we cannot help you and you need to find your own solution. I dont know what to do now. Do they not feel accountable and responsible? They have my money and cargo. I dont know how to fight this situation.An update to my shipment. After probably 20 phone calls, I was able to get a quote to re-route the shipment. I moved it to a warehouse next door to where the YRC Freight was. They charged a staggering $690. The cost from Dallas to Phoenix including pick up and drop off was $800. Change to the destination (new is 1 mile vs old was 25 miles) is $690 more. You can figure if you want to continue using YRC.

Wait on hold for 30 mins, get hung up on! yay!

Working at YRCS all over the country. This Phoenix location is the cleanest and best kept one so far even with the dock being loaded. Just makes it hard for us and contractors with the access control entry. Having to knock on the door for someone everytime you need to get into the building

The team at this YRC location is always very helpful anytime we are shipping a pallet.

The delivery dates are a joke when you call about late delivery you get the run around even if its late not only will you not get notified you get the run around even if it is late you should be able to update a delivery date i will never use this company horrible expirence

My order was delivered to the Phoenix station on Dec 28, 2020 They scheduled delivery on the 6th of January and they no show. Tried to call left many massages, no response. Mail box has been full for two weeks now. Called main company headquarters, basically told I was at the Phoenix terminals mercy on when it would be delivered. Here I am the 2nd of February, still no delivery one when it would be delivered. Poor responses and bad business practice.

Poor transit times. Poor customer service. Website tracking is a joke.16 Days since my freight was shipped across 4 states and I still have not received it.DO NOT USE THIS SHIPPER FOR ANYTHING.

Use at your own risk! This was the worst experience I have ever had with a shipping company. Tracking showed 3 days. Ended up being a S*** show! Week later product held at terminal with no ETA of delivery. Customer service was rude, and misleading. Dont believe a word they say because the terminal manager overides everything said. If I could give 0 stars I would.

Paid $1000 for shipping. No communication. They held in to it for a week and a half after delivery. I had to hold off opening my business.

Applied for dock worker/forklift job

Wow. Where do I start? My Fiancé ordered a desk for me and it was shipped through YRC Freight. She received a call last Monday to schedule delivery. She and I both called At least 15 times each before I was able to get hold of Jennifer, the Dispatcher on Thursday Morning. It was delivered later that day, with 2 very heavy boxes. The top box was found to be covering damage on the top of the bottom box and its contents. When the delivery driver arrived, I told him how much trouble we had getting hold of Jennifer and I was sure hed heard it before. His reply? Only for the last 27 years!EXCUSE ME???!!! They have a rude dispatcher that doesnt return calls out of pure laziness and theyve had her for over 27 years? UNBELIEVABLE!!!Look at the other reviews on here and select the option on them that states they are helpful when you have had a similar experience. This company is NUTS!!!

Having a large truck bumper shipped. It was picked up on the second of July with the expected delivery within 10 buisness days. AS of now the bumper is lost. Called numerous times. Tracked it to Ohio where it sat for over three weeks. Today it tracks to Arazona. I called and asked if they found it, response was were not sure. we have to check?? the updated delivery date was reset to the original date? How a large item can be lost is beyond me. Still waiting on my delivery. Hope it arrives in good shape. Getting madder by the day.

This place is a joke. Their delivery window is 8 hours so you have to sit waiting all day, no text or call to confirm. The woman who answers the phone is absolutely horrible. No hi, just can you hold? Then she was argumentative, nasty, cold and she definitely doesn’t care about your delivery. Go with someone else if you want any kind of customer service or you value you your time.

This company couldnt have done a worse job shipping and not delivering a product I purchased Nearly a month ago. Come to find out its been sitting at there warehouse now for over a week, undelivered. Multiple calls to the original company I purchased, multiple emails, calls to YRC to figure out how to get the truck it is sitting on to roll its wheels on over to my house. I have offered to come pick it up, which now required a phone call i never received rom them to see if they would take the 25 lb product off the truck to front desk. This company is awful to deal with I would highly recommend never using on either side. Expect Major issues with your shipping.

I was given a phone number to call back and schedule an appointment. 10 calls and 3 voicemail later and Im still waiting.Called other numbers but EVERYONE there seems to only be good at passing the buckI might have to drive there after work and pick up the item myselfunbelievable!!!

Shipment arrives in Phoenix terminal and sits for several days. call the 1800# and sit on hold for over and hour to find out it may ship ion next day or two. it doesnt. do online chat and wait another 15 minutes to have someone say again it might be delivered in next day or two. i can pick up if i email 2 different email addresses and wait im sure for another hour + at the terminal. not a good value if it takes twice as long to get to your door.

BY FAR THE WORST SHIPPING COMPANY IVE EVER WORKED WITH!I wish i could leave negative stars! Do not waste your time or money on this company! They charge way too much and delver way past the promised time frame.

As a driver stay away got here at 23:45 on the 11th it now 14:00 on the 13 th and the trailer is still 3/4 loaded .

SHIP WITH YRC AT YOUR OWN RISK!!! They lost this 400lb pallet, over 10k worth of materials and never once tried to contact me, their customer to report a problem. 18 days after they lost it our customer called asking about the status of their delivery. Thats when we discovered the problem. We initiated the claim thereafter. After two weeks of searching they still cant find the pallet they lost, even though we attached a label with the destination address on all 4 sides and now they are dragging their feet with the claim and will only and maybe pay a pittance of what its worth and only after making us wait between 30 and up to 120 days. My customer who is missing their product is not going to wait 30- 120 days to find out the status. This is strike two with this carrier and based on their handling of the situation I would suggest NEVER using YRC Freight and paying more for an alternative unless you are comfortable in loosing your shipments!

Worse company to use for shipping anything. I’d give no stars that’s how horrible it is. Ordered a whole truck load to be picked up at my facility. By 3pm was told I would hear from them first thing in the morning. Never received a call about anything. Called them at 11 to follow up and make sure I wasn’t pay a bunch of guys to sit around who are loading the truck if it’s not gonna show up. So called trying to find some Info out since never got a call returned to me. Then got a rude person on the phone said they don’t do that and told him that’s on his end not mine I want what was told to me and I was promised a truck by 2-3 and was to receive a confirmation call which none of what I received. Spend the extra money and use a better carrier. This one trash. Actually trash is better then them

I never do this but my experience with YRC in Phoenix has been horrible. I am an individual shipping household goods to Alaska from Arizona. My stuff was handled badly and much damage was incurred in transit.The office there was hard to deal with. Find another way to move stuff like this!!!!

I had a good experience with YRC Freight. My shipment arrived on time. I was able to track its progress. I was to be notified when it arrived and after 24 hrs with no notification I used the online chat to find out I could pick it up. So other than not being notified I had a good experience. My shipment arrived in perfect condition.

Twice Ive received equipment through this company. Twice I got the run-around as to when my order was being delivered. Twice Ive had to just go down and get it myself at their yard. Never apologetic. Now I say ANYTHING but YRC. Id rather spend more than give this company any business.

Ive used them a few times now. Always the staff has been super nice and helpful. Material always arrived on time and in great condition

Extremely poor service. Shipment was to deliver on Monday, when we traced it, it missed the truck but they would mark it HOT RUSH for delivery on Tuesday. On Tuesday we were told it missed the truck and they would mark it HOT RUSH for delivery the next day. Very unreliable in both their word and their deliveries. This is a common occurrence with this company. Damage is also an ongoing occurrence with them. If there is another option for shipping to an area, I would highly recommend using anyone except YRC. Now we just got an email - 4 hours later. They cant locate the freight because they have spotted it on a trailer and dont know where it is so it wont deliver tomorrow. Wow, it just keeps getting worse and worse. How a company like this can stay in business is beyond me.

Never Again. This freight company has absolutely no clue what they are doing. Shipped an important event order from California..never made it..when they did decided to deliver it, it was 30 days AFTER the event, even though the shipment was sent 2 weeks ahead of the event date..Thank you YRC!

The saga of dealing with YRC carries on. This company does not know the meaning of even the mildest form of customer service. I reached a settlement with them finally for the agreed amount of their original quote, but now several weeks later, they are coming back to me demanding more money. They have invented a new surcharge for inside delivery. I paid for tailgate delivery, no mention was ever made of yet another charge for dropping the 2 pallets by my back roller door. I cannot stress strongly enough that this is not a company to do business with, unless you like to deal with companies that consider quotes just starting points for surcharges.

Promised a delivery 3 days in a row. After the first delivery day was missed they said they would make it a Hot delivery and deliver it the next day. It never came. They said I should have called in the morning... Once again I called them. They said they would take care of it and that I should call them the next morning at 7 am and speak with Nadine and have her tell Bill to load it on the truck... I tried and got their Voice Mail so I left a message... I even called the company I bought the product from and they called them and were guaranteed delivery. The third day is here and still no delivery... Ive had to keep people on hand for the last three days to carry the 150 lb package in from the truck. I have had contractors on hand to install the product... Their most recent excuse... they packed the truck and put another order in front of mine so they will not be delivering it today... They are now promising delivery on the next Monday, 6 days beyond their promised delivery... I dont believe these people know how to run a business and would not trust them with any more false promises... They flat out LIE...

They had my package in the city for days without calling ME. I called them and they gave me the run around. Only after calling the original seller (who said that they have trouble with YRC) and THEM contacting YRC was I able to get results.... Then I see how they screwed the Government which is basically screwing EVERYONE, so my advice is.....Avoid these guys and their BS. More of the profit before poeple that is making America Great

I thought FedEx freight was the worst but YRC wins that battle. I just wanted my shipment and I even went to pick it up since they dont return phone calls or emails. The response I got was we eventually would get back to you What happened to customer service?

I ordered a Hot Tub from Home Depot which was shipped via YRC. Went as scheduled from Florida to Phoenix then the nightmare started. I set up a delivery day the week prior for a Tuesday from 12-5pm. They call me on Tuesday at 2PM saying my shipment missed the truck. I reschedule for Wednesday and nothing shows up. I call Thursday and they call back apologizing and say they will deliver later on Thursday. Nothing shows up Thursday. Friday evening we get a call when we were away from a driver saying that he is in the area and if we want him to deliver our hot tub to give him a call. We didnt get the message until late Friday night since we werent home. Monday morning I get a call saying that they need to deliver our Hot Tub or we will have to pay storage fees! I called Home Depot and cancelled the order. I will never do business with them again. Also they only return phone calls and do not answer their phones at the local facility.

3 attempt at using YRC. Late. Rude.. and the worst customer service in the industry bar non. It’s in the culture. Nothing better than the outfit you Pay not caring about your time and schedule .BTW... it gets worse at the dock.

In & out quick for customer pick up...

YRC Frieght called me earlier this week to schedule a delivery, and offered to do so on Sunday between 9am and 5pm. After rearranging the day and staying home waiting and nothing arrived, I called the main contact number at 5:30pm only to be told that I was indeed scheduled for delivery today, however they don’t deliver on Sunday usually and I’d have to call the local branch Monday to reschedule.Why would a company offer a delivery day and time window during a time they don’t do deliveries? What a waste of a day and an unprofessional company.

Driving unsafe while your logo is all over the truck? No signal for a quick lane-change into the fast lane while cutting off a number of drivers moving faster than you.I get up beside you to see you fumbling with something on the floor. Totally distracted.Ive got the #from the back of your truck if anyone wants it.Management: This is your opportunity to talk to your drivers before your driver kills someone.

Shipped a small generator on wheels from AZ to AK. Called AK office with all details dims and weight. They said about $150 and where to deliver it. Drove 30 miles one way to terminal and they refused it. Said it had to be crated so I drove back and crated it and then drove another 30 miles. They took it. Since the weight and dims changed I got a quote on their online system for $161.65. When I went to pay for it in AK it cost $278.86. When I asked why they said you need to go thru an 800 number for an explanation. They said it cost more cause I dont have an account and I picked it up at the terminal and they charged to weigh it. I sent an inquiry Feb 15th on their website asking for an explanation for charges not on the quote and have not heard a thing. My advice is if you are an individual find another company unless you are a big company and have a contract. Their online quotes mean nothing. Their tracking system and notifications system is top notch. I knew where it was every step of the way.

Was meticulous in weighing and putting in the proper dimensions for a recent shipment. Then received a bill for an additional charge. My 306lb item ballooned to 425lb somehow. Was my first and last experience with this company. They are clearly criminal. Now I have to waste time going through the hassle of proving my item did not weigh 425lb. Dont risk it, use ANYONE else!!

Hard to believe Costco vendors actually use this company. The first time I heard from YRC was from an impatient driver who was at my house asking if I was close. (I didnt even know a delivery had been scheduled, and could not drop everything and drive 30 minutes home.) The next time I heard from them, I was told that their delivery window was 9 to 5 on x day and if I wasnt there (i.e., didnt take the whole day off work), they would have to charge me to deliver it. I will complain to Costco, too, but you may want to consider other options if you need shipping. I dont think customer service is actually part of this companys business model.

My shipment has been in Phoenix for four (4) days and no one has contacted me about delivery. Ive called the customer service number an equal number of times and never hear back. Ive called the scheduler, Loretta, but she seems to be away from her desk. I would give a 0 rating if i could.

I have used this company to ship my product from Georgia to Phoenix several times in the past 5 years with no problems. They call as soon as the product is unloaded and on the dock ready for pick up. When I arrive they load the product into my truck for me with extreme caution. The shipping rates are a bit high but the service has been great.

I just lost money thanks to YRCs mediocre service. These darlings didnt check the labels on my crates. They didnt make sure they matched the bill of lading. They just signed whatever paper that was given to them, had zero awareness, and even managed to send my properties to a completely different destination. A state Ive never even been in. This was time sensitive and the cost is just a huge setback for my business.

I strongly recommend NOT using YRC if you want freight delivered within a reasonable time scale. My freight on 2 pallets was picked up on August 8, 2018 from Los Angeles and scheduled for delivery in Phoenix, AZ, on August 10. On the evening of August 10, the shipment was still in LA. After numerous emails, and 2 promises that the goods would be expedited, they turned up finally on August 15.The problem is that this company states delivery will be by a certain date, (clearly noted on the quotation), when they must be well aware that they will not meet the date or even close.I asked for a partial refund of the freight charges so they would at least acknowledge they did a poor job, Their response is that delivery times are not guaranteed and standard ground transit time is 7-10 days. If that is the case, why state on the documents that delivery will be 2 days after pick up? The only reason I can think of is to increase their chances of being awarded the job. If they were upfront and gave a realistic delivery date, it would be a different matter, and I would have gone with a different trucking company.So I would not recommend this company and would not use them again.

They called to schedule my delivery for Saturday between 9-5. First off an 8 hour window is crazy. They never showed up. I call and they said “oh they shouldn’t have scheduled the delivery. You package was lost. How do you lose a 300 pound, 5ft tall package?? I was told “IF we find it in the next 10 days, we will reschedule.” Otherwise I will have to reorder my item! I would give zero to negative stars if I could. Unreal. I wasted an entire Saturday and no one thought to call me a tell me my item was “lost”.

Shipment is now 4 days late. When you call they say it will be tomorrow. Still have not received. Unreliable.

Brought in a critical load waited 8 hours to get unloaded amazing bring your lunch or breakfast if youre gonna unload here. I will never come here again!!! Time is money and money is time...

Hard to find but nice people

This has been the worst delivery experience ever. First, they gave a 9-5 window, and said they will NOT call beforehand. That meant that my husband or I would have to take a day off of work (lost money!) ... finally someone said they would see if they could do Saturday, which is better because at least Im home, but my husband works and it said in our email that we may need 2 people to unload the truck because it may be too big for the driver to put on the lift gate. So no idea how Im supposed to get it off. I asked if they could do MONDAY so my husband would be home. But of course not, because then theyd have to start charging us for storage. Saturday it is .. 9-5. So I canceled my Saturday plans to sit home all day. I called at 11:30am to get an update and estimated ETA ... MY STUFF IS NOT EVEN LOADED ON A TRUCK!!!!! And I cannot call the person who will handle it until MONDAY!!!! Which means now this is going to put us back in the original situation of someone having to take a day off work!!! This company makes everything SOOOOO inconvenient.________________________________Update: Saturday when I found out my delivery wasnt even loaded, they gave me a number to call to reschedule, but I had to wait until MONDAY. I left a voicemail because there was no answer on Monday after multiple calls. I finally heard back a couple hours later, and rescheduled for today, Tuesday. I called a bit after 11:30am again for an ETA, and I was told it was out for delivery and ETA was 1:00pm. My husband blocked off his schedule to be home from work (lost $$) ... 2:00 rolls around, still no delivery. I call YRC again, and this time they tell me that they dont know who told me it would be there by 1, but they are showing it didnt even LEAVE until 1:00! And now it will be delivered closer to 4:00 .... so this is twice now I have sat home all day waiting for a delivery, when I could have been doing more important things.UPDATE: 2nd time, they did NOT show up. I even asked the lady on the phone if it 100% was coming today, since they didnt show on Saturday. She said 100% it was out for delivery and arriving today. Not even a courtesy call to say they couldnt make it or anything?This company sucks. Period. Horrible service.

This is by far the worst freight company that my business has encountered. We have been waiting on a delivery from them for 7 days past due and it shows that it is in town 20 miles away but they keep giving the run around about when we might get it

Very rude after being very understanding with them. They had me have someone over 18 at my home for 6hr min. No phone call and no show. Then two days later call me to reschedule I explain cannot have someone there during those hrs ( I work go figure) so agree to try and pick up at their dock the next day. I did not make it. So they call me Monday the following business day and before can even explain why I missed on Friday Nancy from their dock starts explaining why they will have to charge me storage. They can deal with the shipper I did my part.

Great Dock worker potions .

I just want to let you know of the awful experience we have had with YRC-Freight in Phoenix, AZ. We have been trying to work out having something delivered to our home since Monday. They called Monday and told us we needed to be home from 9am-5pm on Tuesday to receive the order (can you explain to me how someone can just drop their responsibilities with one days notice to be available all day?) We then requested that they just leave the item, and we would sign for it in advanced. They sent the document to the wrong email (so we did not receive it) and then the following day on Tuesday they called and threatened us with storage charges or sending it back because they had not received the authorization. We asked them to send it again, filled it out and sent it back. At 6pm Tuesday they contacted up back and said they were unable to print the authorization as sent, and we needed to send it again. We called and spoke with a man named JAY, resent the information, and he said he put a note to deliver it tomorrow. Today at 6am they sent this email to us Then, please return this freight to Bestar (the shipper) with charge.We spoke to them and made it clear it was unacceptable, and they are supposedly delivering the item today. This is the most ridiculous situation I have ever had, and Im so disappointed that a company like Costco would work with this company to do their freight deliveries when there are other, better companies who actually care about customers to work with. Hopefully we will get our item and it wont be damaged.

I will give YRC a Zero...there is no customer service. when you are checking on your freight; its not possible because no one returns your calls after you leave a message! We as a company will never use YRC again. I tried to give them no stars, but it wouldnt let me>

If you have a choice, do not use this company! These people could care less about your package or shipment. No one knows anything, no one can do anything, managers have no information. Not even worth 1 star.

Delayed Shipping of two days on a multi-million dollar project. When i called day one they said sorry for the delay, day two when i called They then told me i had to call them to set up a shipping date. Hello, my tracking number indicates it will be delivered to my address on a certain date, why would i have to call you to confirm i want my materials as soon as possible? I wouldnt trust them to deliver a $5 part they let down thousands of consumers..This delay has cost us a great deal of money, time and lost commitment

Essential business world wide T841!

Had a few furniture packages scheduled for Thursday - never happened - could not get ahold of them - all their numbers go straight to voicemail at this terminal and they never call you back - had to call customer support main number, they also could not get ahold of them for days, finally got delivered next week, no call or anything. Packages came in smashed like they were dropped from at least 4-6ft or something. Not the first time this has happened - stay away! They dont give two craps about your business or your packages, mayne shut it down already!

Terrible place will tear up your trailer They smashed the trailer into the loading dock so hard it crinkled the side of the trailer they tore up the mud flaps they tore up the side of the trailer and refuses the even fixed the trailer Please take pictures of your trailer before you even leave it there wet them or tell them you will come back

I was scheduled for delivery on a Friday. They didnt show up. They didnt call.

I ordered an engine from Florida to be shipped to Phoenix. This was an engine for a work truck that was down, costing us money to not have it in operation. I was promised a 4 business day delivery. It is now the 5th business day and the engine just got into town. Their hub is less than a mile from us and they tell me that it cannot be delivered until tomorrow nor can I pick it up today.If you want your stuff on time, a logistics team that works to get your stuff to you in a reasonable amount of time, or even somebody who cares remotely, do not pick YRC! They suck!

Terrible customer service. My shipment has been sitting there since last week and I cant get anyone to tell me when they are going to deliver it.

Terrible customer service. I run a martial arts school and my classes do not start until 4:25 in the afternoon. They left me a voice mail saying that the Mats I ordered would be delivered between 9:00 and 5:00 on Thursday December 3. At 2:00 I called to see if the truck was getting close, only to find out that they wont be delivering until Friday December 4 and the best time window they can give is 9:00 to 5:00. This puts me for about 8 hours waiting two days in a row. I had cleared my schedule for Thursday and now I Have to cancel Fridays plans as well. The worst part is they didnt even call to tell me it would arrive a day late.

Excellent team at YRC lead by James Schrempp !! I had a critical piece of equipment for our plant that arrived at their terminal on time! James tracked it down for me, got it off the trailer and had his staff load it for me quick!! I was able to meet my deadline and delivered the equipment on time to our plant! Because of James Schrempp I wll only use YRC!!

The people who move the freight, and drive the trucks, and deal with the customers are great. The mgmt isnt even caring. Just about the numbers.

Awful delivery, and terrible customer service. These morons called me on Thursday to tell me a shipment would arrive at my home between 11 and 3 on Friday.I took a day off from work, and when I called in at 2:55 to find out about my delivery, I was told that maybe the truck would be here by 4 or perhaps 5. Not only did these idiots not get to me in the 4 freaking hour window, they never called to let me know of the delay.And worse still, when I called to find out about the time, they did not even bother to apologize. Dony use these people.

Nice people very courteous and attentive to my needs on the weekend

Fast friendly service

These guys were late. They dropped off my package on the sidewalk. They are now claiming that they came into my house and delivered it there. Now they are trying to charge me $113 for no reason at all. I will never do business with these guys ever! No wonder the rating on here is very low and also yelp is 1 star.

Staff is nice

Received my machine & it came back DAMAGED! it was in mint condition when it was loaded on and it was received with a broken handle & a scraped and bent frame. We will not be going with YRC for freight for our business.

I dropped off parts

Great place to work for

I don’t know much about them

YRC customer service gets a B+, Phoenix YRC notification desk gets an F. After having made multiple calls to customer service about the status of my shipment (they tried to be helpful), and trying to contact the Phoenix hub notification desk (only reaching voicemail, left multiple messages, never got a callback) I finally got a call from Nadine at the YRC Phoenix hub to schedule delivery after customer service circumvented the voicemail dead-end and contacted the hub directly. We agreed upon a date and delivery time window, and I triple-confirmed the date and time before the call ended. The next day I waited...and no delivery in the time window. I called customer service, they checked, and my shipment was not even scheduled for delivery. What happened Nadine? I have little patience for incompetence, and no tolerance for dishonesty. When I called customer service back this morning they were able to make arrangements for my shipment to be delivered immediately. Will be looking for other options next time I need freight services.

Friendly, helpful and efficient

I gave them a 1 star only because I cant give a 0. My shipment was a week late getting to Phoenix and then 3 days later they still havent delivered it. I placed over 2 dozen calls in 2 days and numerous voice messages with the notify desk, Service Mgr and Ops Mgr with ZERO returned calls, They should fire them all including the GM Logan West. DO NOT USE THIS CARRIER!

Decent place to work for, great management and staff.

Loogy is rude and they treat the workers like crapy

Damn follow you all around yard like your taking something thats not yours. Just needed out damn MT thats all over the place. Dont care to come back in here ,😛

They hire drivers who cant drive or handle doubles. Way to to yrc hiring drivers to cause wrecks on 51st ave

Too lazy to bother to deliver. I would suggest you never use them!

Three t.vs was ship from Pennsylvania to scottsdale Arizona and all of them was broken how you not know those was TV very poor service never use them

They damaged my package while in transit and they are really lagging it with my claim it’s coming on 2 months where i have not got any answer from them what so ever, i’d put 0 stars if i could

BAD EXPERIENCE.ALMOST TWO WEEKS PLUS FOR THE UNITS TO ARRIVE WHEN IT TAKES OTHER FREIGHT COMPANIES 4 DAYS TOPS.

The only truck drivers that can back up in our dock without hitting or running over anything.

Horrible company! Stay away! Makes lots of promises and NEVER DELIVERS ON THEM. Sits on their dock for days and no one will tell you when it will be delivered. Choose another carrier!

Hard working bunch of folks

A good Place to work