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1 Stop Title Loans
1501 N 16th St, Phoenix, AZ 85006, United States
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jo
Review №1

I had a complicated issue with a title for a vehicle I was trying to sell and didn’t want to wait in line at the MVD so I decided to go here instead. The store was clean and there were multiple people at the counter. I was helped by Rosa who was very knowledgeable and was able to resolve my issue in just a few minutes. I will definitely be coming back here for anything MVD related!

Ve
Review №2

My service with Angie was excellent, she was helpful an understanding. She explained the process of the monthly payments and how everything would go on making the payments back on my title loan. I would recommend anyone that is looking for a title loan to check out 1 stop title loan on 16st and McDowell. Great service! Thank you Angie!

An
Review №3

Just went to get some processed done at mvd and had the best experience. The ladies in there (maria and Ashley) were the best!!! They knew exactly what to do and had no problems at all. I will recommend this place to any family members.

Ab
Review №4

I don’t leave reviews ever but I had to for this place ! Itzel was so helpful and nice. I usually feel dumb going to these places but she made the process easy and helped me through everything.

Ju
Review №5

I stoped at this place on May 2021, they provided me with misinformation on the registration of my sxs vehicle. I paid more than I had to, when I returned to get this fixed, they gave me a hard time before trying to help solve the problem. I Do not recomend this business at all.

Br
Review №6

Isabel was able to help me get the loan I needed so I can get back on my feet ! I sincerely appreciate her doing everything she could to hell me

Am
Review №7

Very helpful went in couple minutes before opening and the girl went out of her way to help me. Very fast and efficient will definitely be coming back and will recommend to friends and family !

Me
Review №8

This. Place has the best customer service.Veronica is very professional and friendly.Angie was also very helpful if yiu need money this us the place to come to. Thank you Veronica and Angie

Jo
Review №9

Customer service sucks not all but majority of the ladies answering that phone answers the phobe like the customer is a inconvienance

Gr
Review №10

I dont recommend going here for drivers license needs. Went to apply for a new license after relocating from another state. After saying there was a hold on my partners license and refusing to clarify/check again, went to an actual state agency, who confirmed there are no holds. The service was slow, employees were rude and not helpful.

jo
Review №11

I had signed a contract stating that I would be paying my monthly payment on the 20th by auto pay. Apparently they will pull the money out early if your payment date happens to fall on a weekend. They tell me they cant help me but that it was in my contract. My contract also stated that I would be charged my monthly payment on the 20th of every month, not the 18th. It would go a long way to verbally communicate that with your customers so they dont feel like theyre being baited and switched...

Ni
Review №12

The people working inside, doesn’t know what documents required to renewal the licenses. Theee ladies inside has zero knowledge about the process. I would rate ZERO.Poor qualityPoor valueNot professionalNot responsive... 😡😡

Sa
Review №13

Due to the pandemic I utilized this branch 5 weeks ago to get a motorcycle endorsement and a license plate and after five weeks, I had received nothing in the mail. I was on hold over 1 hour for the manager Jennifer to tell me that she had done her job and I now needed to deal with the motor vehicle department. I simply pointed out that I paid a convenience fee for them to complete this task and that I did not believe it was my responsibility to chase down the MVD when I paid them for the service, she had absolutely no commitment to customer service, could not have cared less..... AVOID at all costs, they do not do their jobs and take our hard earned money! BEWARE !!!!!

Da
Review №14

Walked in to the Bell location for a copy of my title for my car. The Lobby was full, but was immediately greeted by an adorable little girl named Erin. She may have been new, but she did a great job keeping all of 20-some of us entertained! Handing out water bottles to everyone, and gave bags of chips and candy bars to winners of Name That Tune as she hummed in the lobby. I Walked in for a title, walked out with a personalized new plate and a Gold Star license thanks to her. Erin could sell snow to Eskimos with that smile and personality! I will definitely come back to this store to see her again!!!

Pa
Review №15

Got a title loan from here and I will never get one again!! the process was fast n easy but they never explained if I was late or split my payments into two for the month I was being charged interest on top of the high interest I already had to pay for the loan,, just glad I got my title back!! for a $600 loan I end up paying almost $2000 for my title back ridiculous wouldnt recommend anyone to get a title loan

Ca
Review №16

Quickest of all so far! Travel drivers license process takes about 20 minutes. Unbelievably true

La
Review №17

I happened on some hard times so I googled registration loans and found a 1 Stop Title Loans right near my job. I’ve never heard anything good about title loan places but I needed some help. I walked in and Veronica and the staff were amazing. I immediately felt comfortable. Veronica walked me through the whole process with no hassle and changed my mind about these places. The office was clean and welcoming and I would definitely recommend it to anyone. I appreciate the customer service coming from that field myself. It’s hard to find good customer service nowadays and they definitely have it here at the 16th street location. Thanks guys!

Ma
Review №18

I came to update my method of payment and I saw a sticker in the window that mentioned I could get $5 off my bill to do this review. The assistant manger was quite rude and quickly said I could not get the discount because it was only for new customers. The sticker doesn’t show any restrictions. Bottom line - the fist time I came to this place I was treated with great customer service. Not so today by this assistant manager.

Hi
Review №19

Hector was very informative and helpful when calling to determine interest paid on registration loan and time lines. Isabel was especially helpful when coming in to apply. Overall a great experience.

An
Review №20

Michael was very helpful with my application. It has been awhile since I been back in here but he helped with questions that needed to be answered. The store is well air conditioned and clean. The progress was easy and quick to get my loan. Thanks again 1 Stop for your help.

Ra
Review №21

My service today with Michael was excellent, he was helpful an understanding. He explained the process of the monthly payments and how everything would go on making the payments back on my title loan. I would recommend anyone that is looking for a title loan to check out 1 stop title loan on 16st and McDowell. Great service today ! Thank you Michael for your time

Qu
Review №22

The people was great. They took care of me. And Jackie was great she told explain everything to me. Happy I get to walk away with a smile.

Ay
Review №23

Veronica is amazing. Had an emergency and needed assistance and she was immediately ready to assist with a friendly and bright personality. Strongly recommend this location if you want to be treated nice and work with great staff

Ri
Review №24

The manager at this location is very helpful and professional, I highly recommend using their services. Jackie makes you feel great and provides a full explanation during the process. Thank you so much!

St
Review №25

Great help. Was very simple and willing to help. Mike at the front made everything straight forward for me. Will continue to use this branch. I recommend it.

CI
Review №26

Michelle amd Veronica were just AMAZING! Ive had title loans in the past, but these two awesome ladies made this experience completely flawless and easy. Thank you two again!

Ca
Review №27

Great customer service experience. The team @ 1Stop worked together and was very rapid with providing me with the service needed.. Thanks Again 1Stop & Mike 👍...

Ed
Review №28

So this store here is horrible. One thing I don’t understand is how can the act the way they do especially when I am a former customer. So the employee didn’t seem to know much of what he was doing and management didn’t seem to help at all he was rude. He stated that I didn’t have enough transaction I emailed a statement but also showed him more he didn’t care to help I had enough transactions but of course he didn’t try. I will never go here again . The manager spoke to the employee in Spanish basically telling him to check my miles on my car after the fact I told them. I called the 1stop on Alma school and they were extremely helpful I would definitely recommend anyone to go to the location on Alma school and Never 16thst and McDowell.

2B
Review №29

This place is amazing. Veronica was so helpful and even logged in for me to gain my information needed. It was a smooth process! I was provided Above and Beyond awesome customer service!Thanks 1stop on 16th st!!!!

Ev
Review №30

Showed up at 6:45 to cash a check and the doors were locked. As I was standing by the door I put my phone up to the window to show the lady working there that it wasn’t 7 yet and she just looked at my like I was stupid. Never coming here again and I recommend that anyone reading this doesn’t either.

J
Review №31

This place is the best, after speaking to Veronica on the phone I came into the store, I was not only helped promptly but efficiently! Even paired with Maribel 1 Stop MVD services I was able to complete everything I needed done in a fair amount of time considering it would have taken hours upon hours to complete this at the MVD!! Hats off to 1 Stop for employing such high caliber customer service agents. Michelle was there and helped multiple customers while I was being assisted, this place works like a well oiled machine!!! Thank you again!

Mo
Review №32

Jackie was very helpful. Get all your updated-required paperwork and info- and you will be glad you stopped by. Less than an hour i got my loan. Thanx.

Ti
Review №33

The lady at the front was so rude when talking to me. It was like she didn’t want to help me she had such a nasty attitude. Wouldn’t recommend to anybody.

TK
Review №34

Michael helped me both times and remained professional. Clean environment & helpful staff! I have used them twice now (:

Be
Review №35

Jackie, the store manager, was great to work with. Very good at explaining the process. I recommend to come here.

ja
Review №36

Maribel and Eva A very very good they treat your role kind

Is
Review №37

These guys are the best Michael and Jackie are amazing there very informative very professional and great to work with the prices are great and the process is pretty quick and efficient I suggest them 100%

Br
Review №38

Veronica was very helpful. Very professiknal and very courteous. Please keep Veronica here and give her a big raise for being a jack of all trades.

Br
Review №39

The ladies here are great!! Fast friendly and very professional!!

Na
Review №40

Michael and Veronica made the process of applying smooth and easy. Very polite and patient.

Sh
Review №41

Veronica was very awesome and helped me out so much I would recommend this place to anyone thx

Jo
Review №42

Vivian and team are top notched! Professional, courteous and very fast! I strongly recommend this location! One stop! JMAC

Di
Review №43

Jacki was a great girl. She explained everything perfectly and was very helpful

K
Review №44

Customer service was outstanding!! Knowledge of the business was great!! Friendly atmosphere.Eddie & Gino wonderful people!!! Blessings

Be
Review №45

Jackie at one stop was very professional friendly and helpful thanks for great customer service its very rare her in arizona

Pe
Review №46

Great customer service. Friendly staff ! Always professional and polite. Kassie is amazing!

Il
Review №47

My service with Michael was fast, efficient, and transparent. I appreciate your help!

Va
Review №48

Veronica thank you so much for helping us !!!your customer servive was outstanding.we had gone to Tio Rico before coming here and they made us feel unwanted and didnt even bother to help.my husband and i are really appriciative of your help.best place to come for any loan !!!if anyone needs help VERONICA is the best.Vanessa & Christopher (:

Ed
Review №49

Isabel and Vero are amazing and both got good customer service!

Ra
Review №50

Great staff fast and friendly. Ask for Jackie very helpful.

Ir
Review №51

This truely is my one stop location , I get all my mvd work done here . They have a variety of services great insurance quotes and loans . I even get to send money to my family members through their western union service. location is clean always greated by friendly staff ,they will take care of you . Jackie is amazing very knowledgeable highly recommend her .

An
Review №52

Awesome customer service from Veronica pleasant and upbeat her person skills are impeccable

Du
Review №53

Veronica was super professional and helpfull super fast and they offer great rates..i recommend anyone who needs a little help to try these guys out thanks☺

Ho
Review №54

Fast service...Great customer service.

Ke
Review №55

Great customer service! Easy process!

Pe
Review №56

Awesome service friendly staff and very helpful got me the loan I needed in no time

ja
Review №57

Dee was awsome helping me make my 4 year olds birthday a good next time I need cash I will definitely come see her!!

So
Review №58

Michael service was good an fast . thank you for helping me

Ar
Review №59

Are you guys still opened, do you issue ids, and if so how much do they cost?

Br
Review №60

Really fast service . Come here offten and always get a good service

Go
Review №61

Staff is always friendly and welcomes buissnes all the time no matter what the situation is

wb
Review №62

I had called the collection Department to set a payment agreement for 25.00 and on may 2 , 2017 they charged that amount . But on May 8th 2017 with out me calling me or getting my okay they charge my Debt ATM card again for 90.84 that made my account to go overdraft fee of 36.00 , I called yesterday Spoke to Chris A , supervisor states my money will be put back but has to get a copy of my statement shown that my account was over draft and had a fee of 36.00 , I Stop by my US Bank and had them fax that over ,, Today is 5/ 11/2017 still waiting for the money to be put back. I will call them to have my ATM card taken out I do no longer Trust them . They took my ATM card and charge it w/ out telling me that they were doing this. OMG ... Do not give them your card info. Just go and make the payment is not worth it.

On
Review №63

Very helpful and nice, outstanding customer service, wwould definitely recommend.🙏😊

Re
Review №64

Eddy was very helpful and gave me exactly what I needed! Thanks for all your help 😆😆😆

Au
Review №65

Veronica was very fast and friendly. Great customer service

Er
Review №66

Short wait and nice service. So much better than MVD :)

El
Review №67

Worst loan company to do business with. Workers are very rude and they act like your borrowing money from them personally. They have poor customer services and I would not recommend them.

St
Review №68

Friendly and helpful staff. I would recommend this place.

Ni
Review №69

Customer service team was friendly and efficient !! If I could post this company on a bill board they would be posted in EVERY city !! Highly recommended :)

Ka
Review №70

VERY PROMPT SERVICE ALL EMPLOYEES GREATD US AND GAVE US EXCEPTIONAL SERVICE WILL TELL OTHERS AND WITH POSITIVE RECOMMENDATIONS THUMBS UP 1STOP!!!!😃👍

ia
Review №71

Good service and very polite and professional people. Thank you

Cr
Review №72

OUR EXPERIENCE WAS GREAT THANKS TO EDDIE WE GOT WHAT WE NEEDED.

Ac
Review №73

Stopped to get a title loan and gorge helped me out with it no problem fast and easy

Li
Review №74

Michael was very helpful & very friendly. Definitely recommend coming to this location.

Ki
Review №75

Customer service is great. No long lines

Da
Review №76

Excellent customer service, fast, friendly and helpful! :) thanks!

Ju
Review №77

This is my second time here. Both times they have given excellent customer service, made it a quick and easy experience, advised me thoroughly on how it all works, and given me the amount requested.

Lu
Review №78

My experience with 1Stop has been amazing

Li
Review №79

Fast and friendly service! Highly recommend this company!

ar
Review №80

Quick and easy! 😁 I got helped by Michael at this location!

Y
Review №81

Always willing to work w me. Great employees.

sh
Review №82

Took good care me.. thanks Veronica

Da
Review №83

Great service here the staff is very helpful

Ge
Review №84

DO NOT get Loan from this company. They are thieves! You will pay back 4 times the amount you borrow, its not worth it, dont do it! You think they are helping you and in reality they are hurting you worse.

Lu
Review №85

Quick, friendly, convenient. Better than DMV.

Ho
Review №86

Great service..Fast approval

Ma
Review №87

I will recommend anyone here good service and fast.

Ja
Review №88

Staff was very helpful. Michael was patient.

Ti
Review №89

Was help by Michael.. Great help

Ni
Review №90

Dont ever use these people no matter how desperate you are. If one story then the story changes.

Yo
Review №91

Jackie the manager was VERY helpful, fast, and welcoming!

Aa
Review №92

Very helpful. Very professional.

Ar
Review №93

AMAZING CUSTOMER SERVICE!!!!!!!!!! Thanks Jackie you are 👏🏾 awesome

Je
Review №94

Dee was awesome thank u d

To
Review №95

Customer service is very helpful and considerable ..

Mi
Review №96

Minimal hassle, needs served. Staff remembers you.

Ar
Review №97

They are very understanding and go above and beyond

Ma
Review №98

Very friendly and helpful

Ha
Review №99

Great costumer service !

la
Review №100

Always frendly customer service ...told them my issues an they helped

Information
27 Photos
100 Comments
4.5 Rating
  • Address:1501 N 16th St, Phoenix, AZ 85006, United States
  • Site:https://www.1stoptitleloans.com/location/1stop-title-loans-on-1501-n-16th-street-phoenix-az/
  • Phone:+1 602-253-6002
Categories
  • Check cashing service
  • Auto insurance agency
  • Loan agency
  • Department of motor vehicles
  • Money order service
  • Money transfer service
Working hours
  • Monday:8am–7pm
  • Tuesday:8am–7pm
  • Wednesday:8am–7pm
  • Thursday:8am–7pm
  • Friday:8am–7pm
  • Saturday:9am–6pm
  • Sunday:Closed
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