How nice! Typical Insurance double talk. Or Ripoff, depending on your outlook.We filed a claim on our backyard fence damage by wind. Four panels down, wide enough for neighborhood Tweakers and Scavengers to steal anything transportable.Our insurance agent was happy to set us up with the claims department and wash their hands.Claims department calls Sis andgives her a figure of $1341 damage.Oh but she must prepay the deductible of $1000 before she can get the balance of $341 (which will barely pay for 1 of the 4 panels).So I called the office and was informed that they (the office) has nothing to fo with Claims. The agent happily patches me to claims and absolves herself of responsibility.So now Im talking to some Cold Fish Beancounter at Claims who explains the Facts Of Life at Allstate:Total Claim: $1341.27Less depreciation: $412.To pay you...............$929.BUTthe DEDUCTIBLE is....$1000.Claim shortage...........$ 71.See where this is headed? Had we send that $1000, they likely see that since we owed them $71, wed never had been out of $1000 and gotten no repairs.Yeah, In Good Hands with Allstate. Obviously, this company lost our business and that of every relative.

Awsome agent

Nice, efficient and understanding. Gives you the best deal they can.