Sophie is a pleasure to work with and is excellent as well. This is the second time I have used Penske and I will never go anywhere else. They are excellent and I am always very happy with them.

The customer service rep was very helpful and kind. She had everything set up very quickly. She took into account my schedule while setting the appointment.Your service rep was professional and friendly. He was on time. He explained what he did, and how to take care of the new windshield.Thank you for the excellent service!!

Sophie was great and so easy to work with. Very communicative and made the process super simple. Thank you for your help!

Customer service technician was punctual & never complained while working in my garage during the AZ summer. The customer service rep, Sophie, went above & beyond to get original equipment glass for my Lexus. Would definitely recommend Penske Glass to everyone

Sophie was great to work with.Prompt service and responses to questions.The technician was on time, did perfect work and was extremely nice.

Our BMW X5 needed a new BMW original windshield. John did a great job of setting us up and confirming everything with insurance. Great experience, and we were able to drop with Jeremy at BMW North and get a loaner. Got a call to pick up and the car from Jeremy who also was excellent. The X5 was in excellent shape and washed. Great job John. Thank you for the service.

My windshield was out of stock everywhere in Phoenix. Sophie was excellent in communicating updates and scheduling when it was back in stock. Highly recommend over Safelite.

Sophie did a great job making sure my windshield was taken care of — followed up and kept me in loop the whole time. Have used Penske before for this service as well and would definitely use again!

Sophie was fantastic and made this a very easy process from start to finish! Highly recommend using Penske auto glass! Thanks Sophie Curtin!

The Penske team was very helpful with scheduling and did exactly what I needed. Will definitely trust them again with any future needs!

Penske auto glass was great! Sophie was very pleasant and helpful and kept me informed about the scheduling of the install. They called me prior to install, during a major storm, but were still able to install on my garage. These guys are definitely professionals and know what they are doing!!

If you call Penske and end up being helped by Sophie, just know you’re in great hands! This is now my second windshield with Penske and she’s made this process ever so seamless! Quick & Easy!

Had a crack in my windshield, contacted John at Penske. He patched us in a quick and easy three way call with my insurance for authorization. John had me bring the car next morning and was done quick. Great service and great job. This was my second time working with them and both times the service was excellent.

I am so happy with the service completed by John at Penske Auto Glass. The repair is so well done it is barely noticeable. I am so happy I didn’t need a new windshield. Thanks John!

Thank you so much. Steven was very courteous & helpful. Very professional. Kept me informed with all that was done with my car. I drove my car straight home. I can tell you later if it holds. So far so good 👍

Best Auto glass company that I’ve dealt with. They’re very professional and will really take care of their customers. Josh and John were awesome to work with and will definitely be going back to them for any Auto Glass needs I may I have in the future.

The staff provides remarkable service. Everyone is polite and helpful. They are flexible and have great communication. Highly Recommend.

Service was amazing. Sophie was great helping me get my appointment scheduled and working with the insurance company. The technician came on time to replace my windshield and I’m completely satisfied with the results!!

Everyone was very attentive to our needs. We were not thrilled that we had to wait 3 weeks for a windshield to be shipped in, but that’s not Penske’s fault. When the time came the experience through Audi and Penski Auto Glass was very smooth.

Penske is very responsive to my needs. The moment I called, it was John who dealt my issue. He was very professional and on it.Contact my insurance company and had a 3 way conference call.Isiah who worked on the field and actually did the replacement of my windshield was very professional, on time and very thorough.I highly recommend Penske Auto Glass.Thank you guys and keep safe always.

I have always received exellent service from Penske Auto glass they replaced my windshield about two months ago and a few days ago I got two new chips fom the trucks on Interstate 10 . I called Penske Auto Glass om Monday and they were here on Wednesday came right to my home and repaired the windshield. They made it simple and always stand behind their work. 5 Stars all the time.Thank you

Very easy to work with John, he explained the process and my windshield was replaced without any issues. Ill use Penske Rapid Repair again!

Alex arrived early. Extremely polite and informative on what would be done. 45 minutes later my 2014 Range Rover Windshield replacement was finished. I was given clear, concise instructions on what was necessary to ensure a successful end result. Could not have had a better experience.

Terrible customer service. I waited a week with a busted out window for a special order on my BMW X2. Called 3 times to get it done and each time a new person had no idea I called prior. They never once even offered pricing just “oh yeah we’ll special order and let you know.” I was waiting for a call back to confirm the order and ended up calling A&G auto glass. They came to my apartment the next day for $50 cheaper than Penske. My technician Guido Greiner with A&G was pleasant and chatted with me while he fixed my window. Much better than Penske!!! Shop around for some place cheaper that actually follows up.

The staff was professional, courteous, and HELPFUL as far as getting a quote, as well as engaging my insurance provider and seting up my service. service.I had some of my own scheduling challenges but there was no issue taking care of me.The on-site technician was also a skilled and courteous professional. The quality of the work was great.-kb

Had the windshields done on both my vehicles through John H. He makes the process transparent and everything was done perfect!

Awesome job, great service. Sam arranged for pickup and delivery of my car. Highly recommend

Called and they answered right away. We were able to get my insurance company on the line and on the same call set up a time for them to come to my home and install the windshield. Every time (3 times now) I have used them. Each time has been the same great experience. Each technician is on time. They all ahead to let me know they are in their way. They are very professional and courteous. I will keep using them and recommend anyone to them. Plus they were able to use a OEM windshield as when I have called other places that cost extra.

John was extremely helpful in working with insurance and ordering the correct OEM windshield. I would highly recommend Penske for windshield replacement or tint.

Sophia was FANTASTIC ! She went above and beyond, and the chip in my windshield was fixed the same afternoon !

Great customer service, they worked with my insurance and provided OEM replacement for my Acura. They also coordinated and scheduled the calibration needed with Acura dealership. 5 Stars!

Issac, the tech ician called a d arrived on time and impressed me greatly in his professional and highly competent manner along with great customer service. Issac should be known as a highly valuable employee and if I need your.services again I will be sure to request Issac again. Thanks for a job well done!!

Sophie and Josh were great! My experience was wonderful from scheduling to the replacement of the windshield.

Scheduling was easy. Samantha is cheerful, respectful, and thorough. Work end result looks really clean.

Sophie assisted me with the same day appointment at the deskershio.The work was professional and convenient. I would recommend Sophie and Penske Glass very highly.

Mr John Hunter,who was the Lead in getting my windshield replacement did a very good and professional job.He followed up my request to my complete satisfaction and i’m Very pleased and satisfied wit his work.He is a great asset to Penske Auto Glass.My Best wishes to him.

Penske stands behind their work and commitment to happy customers. We had a mishap on the first pass at installing a new front windshield but they responded right away and fixed it as fast as possible. The window was OME on a Porsche Cayenne and looks beautiful. Penske even detailed the car given the mishap and did a truly fantastic job...5 Star service

John and Mark were very professional. They corrected the mess done by Safelite Auto Glass. They used the right parts and good value for money spent. I will recommend Penske Auto Glass for their honesty and quality work.

Everyone from Sophie to Matt,and Ryan at Penske- Audi did a great job explaining the process and getting a quality product finished in a timely manner.

Jason was so helpful and professional to me when my windshield was cracked and hit by a rock. He worked with my insurance to get me a timely appointment. The work was impeccable. I unfortunately also got a new rock chip and he will be sending someone out to repair it since they have a lifetime chip warranty. Thank you Jason!

Amber did a really good job on letting me know when the windshield would be in and scheduled the appointment for me over at Audi to get it all done

Great customer service! John and josh really helped me out with getting the windshield fixed. Thank you so much!

A+ service, Shayne is the best, very personable, professional and he did an amazing job. I highly recommend him to anyone.

They were very professional, timely on the install, and always kept me up to date when there were changes. I would recommend them for any of their services!

We had an excellent experience with Penske Glass. While on vacation the back door of our sprinter van had a shattered window. The representative on the phone, Lugo, was extremely helpful. She helped us connect to our insurance and she was able to overnight deliver the glass (we paid for it but she made it happen). then she was able to schedule an appointment time at the sprinter dealer because for some reason it had to be done there even though it was a Penske person who was doing the installation. The Penske installer, we didnt get his name, was also excellent and prioritized our job once he realized that we basically had to just sit and wait for it. And the glass is perfect.

The staff was great and the technician did an excellent job of replacing our windshield.

Excellent experience. John and Mason provided superb service.

Penske Auto glass Rapid Repair did a great job with my windshield replacement. They coordinated with my insurance company and the Lexus dealership where the work was done. Very prompt and very good service! I highly recommend them!

Penske Auto Glass provided fast professional Service replacing my windshield with genuine Jaguar glass. Samantha was courteous and efficient in obtaining insurance authorization to complete the replacement quickly.The Jaguar F-Pace was returned with a complete wash and interior cleaning. Top notch service was delivered!

I had my window replaced yesterday by John and was extremely happy with the service. John arrived on time, was courteous and professional during the replacement and even went the extra mile to remove my gate sensor from my old windshield and put it onto my new windshield. Typically I have get a new one installed each time my windshield is replaced so that was a nice surprise!

Next day service. Installed original equipment in my BMW. Thank you!

This is the second time I use Penske Auto Glass to get my windshield replaced due to rock chips and cracks. I always use John Hunter so he can coordinate with my insurance company to cover the windshield and he orders it as well. He is very efficient and and gets me in quickly for an appt. I also want to thank Bruce (tech) for helping me and doing an amazing job installing the windshield. Thank you Penske Auto Glass! :)

John was very professional. He dealt with my insurance company and coordinated my windshield replacement with the Jaguar service department in a timely manner. I want to thank him, his technician and the Penske team for their quality work.

John at Penske was wonderful. He called my insurance and set everything up for me to have my windshield replaced. He even made sure I received the factory windshield that came with my Mini Cooper. The windshield was done the very next day and Penske came to my house so I didn’t have to drive anywhere. Alex was the technician and he was on time and totally done in less than an hour. He was very professional and the windshield looks great.

The tech was very helpful with answering all my concerns and questions before he started the replacement. He arrived right on time. Easy scheduling with them handling the completion of insurance claim. All the employees were very helpful and pleasant to work with.

Ease of appointment. Professional and personable service.

I had a crack in my windshield that went almost to the middle. I called and made a claim, John assisted with insurance call, got me scheduled the next day. Was in and out and dealership provided me a loaner. Well, 10 minutes after leaving the dealership, I had another crack from a landscaping truck. I called John not knowing about coverage and he called insurance with me on the line and got another claim. He was able to send a tech to my house and the technician showed up on time, was professional, and efficient. Two new windshields within one week and I will go back in future.

Great professional work by the installer and Sofie in scheduling.

The manager of Penske glass went above and beyond in helping me get the insurance to cover the windshield replacement. John was very professional and wonderful to work with

Great work and always do an amazing job!

From start to finish, John helped me get my windshield replaced, called my insurance, kept me updated and provided excellent service. I appreciate his customer service and quality assurance. I was extremely pleased with my entire experience.

This is the 3rd windshield Penske has replaced for me over the years on different vehicles. Have had a good experience every time. Yesterday was no exception. The scheduling process thru John was easy and the technician, Isiah, was great. He arrived on time, was knowledgeable and efficient, and did an excellent job.

Great company and easy to work with. I have had them replace multiple windshields and they are always propt and come to my house for the replacement.

Samantha and her team completed the work perfectly and more quickly than I expected.Was terrific in working with a challenging insurance issueQuick and easy.Would not trust any one else with my Mini

Isiah can out to repair our rear view mirror and was fantastic!!! He called and had early opening and explained everything he was doing. Great asset to your organization!! Thank you Isiah!

Very professional and high quality, timely work

I had a chip on my windshield and the Penske auto glass service did a great job. Shayne the technician ensured me that the windshield would be fixed promptly and I worked with my insurance company and Penske to get the service for free under my insurance. Will use Penske auto glass for future windshield issues.

Samantha was the best!! Amazing customer service and fantastic personality!!! Would totally recommend both her and Penske Glass.

I had the windshield replaced in my Mercedes Sl500. They used OEM glass and did a great job. The replacement was done quickly and the car delivered back to be the same day. Jon from Penske worked directly with the service department of the Mercedes dealer to coordinate the work. All I had to do was drop the car off at the dealer.

John was very communicative with me about my repair. Followed up often and made sure I was taken care of. Will be doing more business with Penske autoglass

Best service I have ever received. Thank Penske Auto. Not only is my service at the Porsche dealership always amazing (Thank You Mark!), but also had a recent 5 star experience with Penske Auto Glass.Samantha was my two. From my initial call to having Samantha gain difficult insurance approval for OEM glass. Followed by an appointment to install at the dealership within 24 hours!!! Chest service, coordination and completion of service I have ever experienced.

We had our car windows tinted by them, they were awesome and it looks great! We were concerned with it being done perfectly. Thank you for doing a top notch job!

Quick and easy windshield replacement for my X5. Great customer service, special thanks to John!

The worker was great, and finished so quick. It was so easy to schedule too!

Penske did all the work with the insurance company. Made my life easy. Everything was seamless and professionally done

I was worried about using a mainstream windshield installer on my Porsche given previous bad experiences. Penske is a brand I have learned to trust and they did not disappoint. Clean install looks original. Not the least expensive, but worth the expense.

Great service and met or exceeded all expectations.

Excellent customer service and excellent quality of work completed.

Great service done on time and quality work! Won’t use anywhere else! Thanks Sam and Penske auto glass

Sophie made it simple and easy!Thanks!!

A+++ Removed my rear window to have it to tinted... Worked out great..

John hunter was the associate whom helped me with my windshield replacement and I would like to take this time to say what a professional and courteous person he was. He took the time to go over several options that best suited my vehicle and also assisted me in avoiding a huge hassle regarding another issue. Quality matters to me. And so does that customer service. Thanks John. Ignore my punctuation.

The installer called and arrived shortly thereafter. Windshield was replaced within 45 minutes. Installer was very professional and kind.

These guys did great! Rachel conferenced in insurance company, claim and approval in less than 30 minutes. Installed next day!

Professional, helpful, worked well with insurance - made the entire process easy. The work was excellent

Mason was early, friendly and replaced the windshield in under an hour. Cant ask for more then that.

Ive received service twice from Penske Auto Glass in past 8 months. Team member John Hunter really came through when some other team members had to call out due to illness and I didnt receive updates for an extended period of time; he clarified my referral requests and directed me to the proper parties to complete service. I am a very happy customer, and thank you to John and the Penske team.

They came to my address and took care of everything, all I had to do was wave as they drove away

Easy fast neat and professional....

Excellent service, precision work with no drama!

Service was on time, quick and expertly done!

We had interaction with John Hunter regarding the replacement of our Toyota Tacoma windshield. John was very pleasant to talk to and kept us informed of every detail. Thank you John for being patient and walking us through every step. We will not hesitate to recommend Penske Auto Glass and John.

Service was excellent from start to finish. Appointment was made quickly, and service tech showed up on time, was friendly and did a great job. Windshield looks great on my Lexus. I would definitely use Penske Auto Glass again.

John Hunter did a fantastic job coordinating my windshield replacement with my insurance company. Highly recommend and appreciate his professionalism.

I have unfortunately had to have my windshield replaced twice this year and Alex was the Tech both times. He is quick, professional and friendly. The second time he was here, he remembered to go to the alley where I park. He is a great tech all around!! Thanks Alex!

John Hunter at the Penske Auto Glass center is very professional and extremely pleasant to work with. He is very punctual on his phone calls and emails to me with getting my glass replaced. Great job John!

These guys are the best auto glass company I have had do work on my Porsche. Professional and skilled techs. I dont know what was happening with the phone issues at the first of the year that generated all the bad reviews but I have not had any issues with scheduling or contacting by phone.

DO NOT GO HERE! Read the reviews! It was recommended by the dealership to use this Penske Auto Glass. I opted to have it done at the dealership. After I got my car back there was a dent on the top of the hood (long indented line) and black dirt all over the headliner that wasn’t previously there. I was told the glad is OEM “equivalent” and made in the same factory as the original glass. It’s definitely not the same quality. It chips so much easier. This windshield is trash and I will never go here again. Go to a mom and pop shop and you will be much better off. STAY AWAY! YOU’VE BEEN WARNED!

On point and great service!

Excellent customer service 👏