Not the worst experience I’ve had buying a car! They picked me up from my home (1/2 h late) and they sold me the car. The car was listed at a good price - but they tacked on $2,500 ‘accessories charge’ on top of the listed price. They wouldn’t take it off - which just seems like a bait and switch to me. They negotiated the price down by $1,000 from their initial position. Again not the worst experience I’ve had buying cars but definitely left a bad taste.

Antonio was very helpful in helping me find my car. He was very straight forward and honest. He was very genuine and catered to all my questions, making the buying process simple and easy.

My sales representative Wisam was wonderful to work with. He made my car buying experience very pleasant and was very helpful in answering all of my questions. . Chris in the service department is awesome. Bell Road Mitsubishi is the place to go for your next vehicle purchase.

Careful here I just needed a few screws tightened and they wanted to replace everything. Thankfully I have a car guy that saved me $1800. That aside good inspections and oil change

Because of Covid, I had to wait 2 weeks to get the parts my car needed. Also, Chris had to arrange a vehicle for me. Chris also arranged for the driver to drop off the loaner and pick up my car because of my crazy work schedule. After the car was repaired, the same driver brought my car back to me and picked up the loaner. I am so grateful for the wonderful service I received. When I get this kind of service, it makes me happy and I never want to go anywhere else. Thank you Chris for making my car repairs so painless.

Jerry Peyman and John Bonasera were so much help! This was really one of the best experiences I’ve had buying a car.

With the chip shortage it’s a difficult time to buy a vehicle. Thank god I found this dealership, It was one of the best buying experiences I’ve ever had. There was absolutely no BS at any time. I got the OTD price while overseas, reserved the unit, and drove away with my new car a week later. Highly recommend checking them out.

John Bonasera was very friendly and helpful. It felt like buying a car from a close friend. Thank you for being honest about everything that came our way and so relaxing, it really made me feel comfortable.

Great experience! Sales agent John B. set realistic expectations from the beginning and no sales tactics were used. I was shown several cars based on the car I set an appointment to test drive. We sat talked numbers and what was important to me, I gave my max payment amount and deal breakers and a deal was made. They were generous with the amount paid for my trade in.Elmo in finance was quick and to the point. He explained everything and got me a lower rate & payment that included warranty & GAP.Overall was a great experience! I would definitely recommend.

I enjoyed working with Jason Russell and Chip. They’re professional and personable. They explain new features and purchase contract details very well. I would highly recommend friends and clients come to Bell Mitsubishi. They are rock stars and I’m so fortunate to have their help to make this a stress free, painless process. Thank you Jason and Chip!

What a wonderful experience! Thank you to the service team, lead by AJ Nelson, for the prompt service and pleasant waiting area. This was my first visit to the Bell Road location, but I immediately felt welcome as I pulled my car in for service. The waiting area was spacious and clean, with plenty of room for social distancing. All the service items performed on my car were explained and AJ outlined my next steps for vehicle maintenance. I am so thankful to have a great dealership for service.

The whole process was an excellent experience! I worked with Chip as my sells men. He was wonderful and extremely knowledgeable on all vehicles on the lot. He expressed what would be a good investment for me, but still didn’t push it on me. Then in the finance area I worked with Oscar! He had everything ready to go and made the process smooth and quick. Usually the finance part takes all day but not here! I recommend this dealership with Five stars!

Great first time visit with Bell Road Mitsubishi with my 2017 Outlander Sport. It is a bit of a drive from where I live but was worth it. I was able to use a first time visit coupon for a free oil change, my battery failed the load test so it was replaced for free under warranty, and I had a new engine air filter installed and a post was badly corroded that connects to the battery and that was replaced all for a fair price and the staff was very nice, did great work and took care of business!

Purchased my new ride here. Our salesperson Greg was pretty awesome. Friendly and knowledgeable but not pushy or aggressive. The car is fantastic.

I would have given this experience all 10s because Sam was so great. We were there before it closed and got in to sign Financial paperwork around 830. The guy that did our paperwork made me feel like I was inconveniencing him by being there late. All he had to do was print the paperwork because we did not finance. He looked at his watch several times, had a bad attitude and then gave me three different numbers and told me there was a market adjustment added after the agreement that there was no adjustment. I was trying to calculate numbers and explain where it didn’t add up. Sam had to come in and help as well. This just left a bad taste in my mouth and ruined what started off as the best buying experience. If it wasn’t for Sam being so nice and knowledgeable I would have taken my business elsewhere.

We had a very good experience when purchasing our 2022 Eclipse Cross. Sadly, the car was involved in a serious accident 4 months later and the body shop that fixed the car reported a very positive response when dealing with the Bell Road service department. We plan to bring our newly-repaired car there for our future service needs.

Our sales rep was fantastic! He definitely is a customer advocate and believes in following through from beginning to end. He was always courteous and went the extra mile even if it was to California toget the car😀

I had the best experience of customer service when I recently had my vehicle serviced! I was in and out fast and had our service representative provide us with detailed and recommended maintenance performance.

Bought my car here. Great place. see Dave Collier he is great

The whole team is bomb! Greg Carey, Mr. Elmo and the rest of the team helped me meet a big need for my family. These folks at Bell Road Mitsubishi will go above and beyond to help you meet your needs. Awesome team!

Considering I really had no interest in Mitsubishi before coming to dealership I am very happy, great sales staff and overall excellent experience.

If you own a Mitsubishi, you are forced to go to this dealership. I am considering of selling my 3 Mitsubishi vehicles and buying Toyota. Just because of service department experience and attitude to the customer. I own Toyota as well. When I visit Toyota dealership, they are honest, pleasant, and respectful.

Mitsubishi is amazing!!!!!! I don’t think I’ll ever want another brand car again! They have such amazing cars on top of warranty coverage and just good on prices!! I have a 2017 Mitsubishi Lancer and been coming here for almost a year and they been so good to me and there service is just amazing!! Definitely recommend Mitsubishi to anyone looking for a car!

Although expensive-I got what I needed from the service I was provided-

The Team at Mitsubishi On Bell did an outstanding job on my new 2022 Outlander purchase. Samuel was my sales rep, he was easy to work with extremely helpful and delivered a great customer experience!!!

I worked with David, it was an easy and enjoyable experience! I had my two children with me and we were in and out with our brand new car in under two hours! Again, David was a pleasure to work with, all around a good guy! Thanks again, guys! We love our Ford Flex!

Bought one of my cars here and come regularly for maintenance. All of the people here and great and accommodating. Its usually not too crowded and the service is finished fairly quickly.

Greg was awesome and patient. After a long day of looking everywhere, I was able to get into a great car with a great deal.

AJ.was awesome, the place that setup my appt (nuvision) didnt really set one up. Aj still took care of us and.called the glass place for billing and got everything done. Thanks AJ!

Very responsive in time and giving us info if we have some questions. Willing to help to accommodate the customer. Very welcoming and good customer service.

Kalffia aka Sam !! This place is very fast and responsive I love them. I haven’t been driving for 7yrs ! And now I’m back on the road. Gave me a good down payment and also monthly fee I love you guys definitely recommend you go here!!

My experience at Mark Mitsubishi was Awesome! The $88 down promotion is real, Im here to tell you. My salesman was David Collier. David is professional and very respectful. He did not pester or pressure me to buy a car. David put me at ease and worked everything out for me to get my 2020 Mitsubishi Outlander. YES it happened. I asked for 84 months for my payments and David got it for me. Im still in disbelief how easy Mark Mitsubishi made buying a new car so easy. Go and see for yourself. Make sure to ask for David Collier, the Awesome Salesman!!!

Great experience! After getting lackluster service at my local Mitsubishi dealership I drive the 50 miles to Bell Road Mitsubishi and will definitely come back again!

Best car buying experience I’ve had! Sam was knowledgeable in the various cars they had to offer, attentive to what I was looking for in my next car and all around great to do business with! Also, Elmo from finance was great to work with!! Super happy with my purchase and experience at Mitsubishi! If you want a new car without the pushy sales man vibe ask for Sam!

Greg Carey, our salesman...was outstanding in service. Mr. Carey was very professional and attentive to our needs and situation. After 110 credit applications, 110 car lots nationwide, my family found a Lot witha a team that didnt say no. Bell Rd. Mitsubishi has an excellent staff with outstanding service. I recommend anyone looking to purchase should come see them NOW. PLEASE be sure to tell them you read my review and Greg Carey!!!!!

My husband and I purchased a vehicle and traded in our old one all online and over the phone! The process was so simple all thanks to David Collier, he is the best! Please ask for him when making such an important purchase. He answered all of our questions promptly and best part, dropped off our new purchase and drove away with our trade in! We live about 25 miles from the dealership so due to the distance and Covid, this was an awesome alternative to driving all the way to the dealership ourselves. Thank you!!

An overall great experience. I primarily worked with David Collier. They really worked with me to make the trade in and financing aspect work. David did an excellent job of asking questions to probe for what I was looking for to find the best car for me. Everyone was very knowledgeable and ready to answer any questions I had.

This location has become a favorite for me, being the proud owner of a 2019 Mitsubishi Mirage G4. The service crew is excellent, courteous, and quick to answer any questions one may have regarding their exciting, albeit limited selection of cars. (No trucks Mitsubishi?) I love the new hybrid Eclipse as well. Mark Mitsubishi has everything you need to treat your transportation the way it really should be treated. And the staff appears to really care that your every need is met. Stop by this location and talk to Alan Geoffrion, or one of the other talented Diamond Certified Sales Representatives... Let Mark Mitsubishi get you in a new car!

I have purchased two cars from Mark Mitsubishi and will a third when needed! Great customer service and product!

I love love love Chris. He’s the best in service. He always takes really good care of me and ease the tension I have with dealing with dealerships.

Mark Mitsubishi service team is willing and able to attend to new and well established customers. They do go the extra mile to ensure their customers are happy and satisfied with their visit. If not they call you and make it right!

Kierra is fantastic & extremely knowledgeable about the Outlander.

My experience with Bell Mitsubishi was a great one. I did recieve great help and great customer service from Greg Carey and his finacial team really got the job and in a timely manner at that.Thank You Bell Mitsubishi, riding 🔔 for the awsome atmosphere.....

Everyone was great! Thank you so much!

Excellent staff at Bell Road Mitsubishi, everyone was friendly, helpful and a pleasure to speak with. I love my car, and love this dealership!

Very helpful and nice people, Would recommend to anyone

The service department is good. However, there is no enforcement of mask wearing in the waiting room and they dont have places to sit outside. There are people in here with no masks and one guy is sneezing without one.

Excellent and fast service in the service department and great prices on vehicles new and used. Big waiting area for plenty of social distancing. We bought our Mirage here new 5 years ago and just paid it off. Still runs well and affordable to maintain.

Brandon and Nick were great to work with. No BS and they gave me a more than fair price on a BMW 550i with a generous trade offer to help me out of a previous loan. I would definitely do business with them again!

Ordered parts two weeks ago and had to keep calling to get an update. Called this morning to routinely check since they don’t call you, and they finally have it. They said they could service my car and get parts installed when I came, anytime is what the man told me, and then I got here and said they couldn’t. Life has been a lot harder because of these guys. I’ve been driving on a spare and now I have to keep driving with it because they wouldn’t service me like they promised

I would like to Thank Kiara, the sales consultant, she did a wonderful job finding the color SUV I wanted with all the frills

Sheila made the car buying experience stress free and easy. We will definitely buy here again.

David CollIer was very professional and friendly. He was also very transparent and honest about everything. This was the best car buying experience I have ever had! We are enjoying our brand new car 🚗 Elmo Ortiz was also very professional and transparent with us during the finance part. Thank you for the awesome experience and helping us purchase own new family vehicle!

I always love Mark mitsubishi as everyone is nice and kind. The place is always clean. I have never seen a clean restroom like you have. Thank you for that.

Absolutely the worst dealership to ever come to before purchasing just know your credit will be ran for a week straight possibly 15 times just like mine and don’t come get your car service here because they will scratch it and will not pay for it

Quick service, and friendly. They will try to sell you a car even if its almost new. Husbands beware.

Rude customer service from Chris verdugo you should treat your people and the way you do business with them politely no valen vrga

Pretty honest bunch of guys. Dealerships get a bad rap as being charlatans. I havent seen that here. No price gouging or heavy sales tactics. Just a regular business trying to maintain and sell a product.

Friendly staff and hassle free experience, would definitely recommend.

I appreciate the car wash!very affordable oil change price!Very clean bathroom and waiting area!

The way they work the numbers...insulting. I would not shop here. pushed the sale price up to compensate for the trade in. Even with 5000 down and a trade...they changed the price of the vehicle from 15k to 18k.

Kind caring. Just not quite ready to buy. Dave Steve Chip and Kiara are very knowledgeable.

Bell Road Mitsubishi has carried on the former owners reputation for world-class service and the best deals in the industry. This is my 3rd Mitsubishi and I cant envision dealing with anyone else the next time I purchase a vehicle. Everyone is great from Mario in sales to Elmo in finance. The service team with Chris and AJ are the best.

This is Patti and Jeff Johnson we bought a Mitsubishi mirage from them and they treated us like family I recommend coming here for a vehicle if you are looking 100%😊😊😊😊😊😊

Purchased my last 3 vehicles at this location. Let me just say I hate the car buying experience. I walk away with buyers remorse every time. Even if I just got best deal ever, I still feel like they got the better of me. That being said, I have loved all 3 vehicles purchased at this location. They also have great service and a presidents club that gets you $20 oil changes for as long as you own the vehicle.

I came in for an oil change. I had an appointment and they got me in as soon as I pulled in. From the time they had my vehicle to when I got it back 3 hours have already passed. 3 hours for an oil change .. that’s pretty crazy.

I have been going to have my 2017 Mitsubishi Outlander services at Bell Road Mitsubishi for about a year or two now. They are very helpful and upfront with you in regards to what may/is going on with your vehicle. They will work with you in getting your car repairs done even if you dont have the money they will n give you payment options as well as prioritize which repairs need to be done in the order of safety. I cant thank Mitsubishi enough. AJ Nelson in the service department helped me and he was absolutely awesome!

Good friendly people , curtious, very informative on their vehicles.

Greg Carey was a great salesman’s he listened to everything I wanted and got me everything I needed.

Extremely disappointing and frankly insulting experience with Bell Road Mitsubishi. Due to positive recent reviews, I was expecting much better than how we were treated. We called ahead of time and spoke to Dave about a half hour before they closed asking if it was still okay to come see a car we were interested in. He said come right in & he would get the keys/vehicle ready for us. We get there, and the car was parked in behind another car, we were told another salesman had someone else coming tomorrow am so “he was trying to hide it”. After finally getting the car out, we were able do a test drive. I fell in love with the car and we got down to the numbers. He tells us cash sales price is $37,500 and that there wasn’t much room for negotiations from there. We stated we wanted to proceed with the sale. At this point we mentioned about the time again since they were closing in about 10 minutes, and he said no worries I am here to take of you. Once sitting in the office waiting, he went to consult with the finance manager. When coming back with the numbers in writing we notice the cars price was now 4K over what we were just told minutes ago. When asked he stated that he made a mistake on the pricing. We inquired further about how this could happen and he said it was due to all the questions we were asking him during the sale that threw him off & led to the misquote. On top of being misquoted on the sales price, the finance manager offered $2000 less than the KBB low end trade in value for my vehicle. We asked how they value their trade ins and he said with KBB. Since we had already ran the numbers on our own we knew there was a big discrepancy. When we showed him our KBB trade in value sheet (with the correct miles) he came up with something called a “mileage knock” that they applied to reduce the price lower than the trade in KBB value. The sole purpose of KBB is to give you the value of your vehicle, with specified number of miles and features, in a specific zip code location.... (If you are not going to honor the KBB value, you shouldnt advertise as such on your website) Then to top this experience off, the finance manager goes on to make a comment how we have kept them there “40 minutes after close.” I don’t believe he wanted to make this sale and used extremely rude and inconsiderate tactics. The salesman Dave was kind and personable, however it is a shame he quoted us the incorrect sales price otherwise none of us would have still been there 40 minutes after close (per finance manager). My partner and I both work in sales and customer service, and felt we were treated extremely poorly by this company. Would NOT use this dealership or recommend to any family or friends.

I have purchased 3 new cars and now 1 used car over the past 4 years and this has been the best experience I have ever had. All 3 sales persons Danielle, Bruce, and now Brandon have been the best. All of them got me the very best deal along with Adam and Nick in financing. I have bought from another car dealer in town and it was very unpleasant experience and I would never recommend that dealership. This is the only place that I would highly recommend due to the pleasant and professional people who are there.Update: Just traded in the used car and purchased a new 2019 and Jeffery was a great salesman. I took my car in for routine service and decided to buy the new one. Transaction was very quick and easy. Nick and Adam again in finance was great and again they got me a very great deal. I love my Outlander Sport and will continue to recommend them to everyone looking to buy a new or even a used car.

Yesterday i went to this dealership to order a part for my car. I rang the bell for the parts people at the counter. 5 min later someone pops out of the room behind the desk and tells me Your going to have to wait then walks back into the room. 10 min later. I left. Horrible customer service. I called them as i was driving away to let them know what happened to no resolve. Also called today. Nothing... No resolve.. Im suppose to get a callback. Its now the end of the day..They dont care... Now i have to drive 68 miles to the next closest dealership just to order a part. At this time i dont recommend even trying to deal with this dealership.Update:Within 2 days the owner was in contact with me. Very professional. Im am more than happy in the resolve. The owner and staff do care about their customers. Changed 1 star to 4 because of the effort the staff put in. I will be a return customer.

I worked with Kiara Ruiz, she was so polite and informative. Any questions and concerns I had she answered them, never made me feel pressured or unsure. This was the fastest service Ive ever received from a dealership . Everything up front and quick. I was out of the dealership with in the hour. I recommend this dealership all the way around.

SO TODAY WAS AN AWSOME DAY !CHIP MADE MY SISTER RUTHS BDAY DREAMS COME TRUE.CHIP WAS A. GREAT SALES REPRESENTATIVE THAT WORKED TO GET THE BEST DEAL.FOR MY SISTER.....I would recommend coming here to anyone looking to purchase there dream car..

I had a great buying experience at Bell Road Mitsubishi salesman Sammy Took care of all my needs I am very happy with my 2016 does journey I had to bring it back for service and they took care of it hassle free I would recommend to anybody

The sales representatives were welcoming and friendly and met my mom and I outside when we arrived. After sharing details on what I was looking for, Sean searched the inventory and made sure he stayed in the guidelines. I appreciated that because pervious dealers had showed me cars that did not meet my needs and wasted a lot of my time. Once Sean had found some vehicles for me, he allow me to view them on his device before bringing the car to me, making sure I liked what I saw. I also appreciate that he took time to share a little bit about himself and get to know me, he did a great job at building rapport and connecting with his customers. In all I had a great experience and brought a brand new car, I will refer others to Mark Mitsubishi. Thank you Sean for your wonderful service!

There senior management is out dayed with life style of today world. Would not fix my cruise control and stated car from factory did come cruise control I told about wires that in the steering wheel shaft, but still to fix it .No charge.

We were in primarily in for a recall appointment. We live in Mesa so didnt ask for transportation. Mr. Nelson was very professional.

This is our third car purchase from Marks Mitsubishi and every time I walk away feeling well taken care. There is no haggle and back and forth with price. They give you a fair deal and you don’t leave feeling taken advantage of like most car dealerships. William took great care of us and we will be lifelong customers. Best car dealership in the valley.. best dealership I’ve ever been to in any state. Highly recommend them to anyone.

Bell Road Mitsubishi is great. I can always get an appointment on short notice, and it never takes long for basic service. Plus they wash your car if you want.

I had a wonderful experience with the selection of my car! I have a brand new 2020 Mitsubishi Outlander which is absolutely fabulous! I was greeted at the door with professionalism and our salesman Chris was amazing and followed up with everything that was needed. I would recommend Miitsubishi all day every day. **)

Greg was amazing! So nice no pressure! Elmo in finance was quick and to the point. No messing around wasting time! Awesome experience!

I’m beyond pleased with your service. I did not notice my battery was bad but you guys did and now I’m that much safer on the road. Thank you guys, see you next year!! 😊👍🏼

Our salesman was very nice and accommodating. The business was very impressive with lots of inventory.

I drove 40 minutes to take my car here for an oil change, tire rotation, 27 point inspection and to get a recall fixed. They did it really quick that Im not sure everything was done because I didnt get a report showing my inspection findings or a list of what is left of my warranty and when I asked the lady the front she just said oh they probably didnt find anything. That was not reassuring. My car seat was also uninstalled and they wouldnt help me install it. I understand it is a liability issue but someone couldve told me and took the time to tell me what was done. The problem here is there is no communication the place i took it to before would have the service advisor talk to you after your car was ready to give you an update. I finally installed my car seat the best I could after an hour of struggling then I noticed my car was very dirty and had water spots on it like they got a hose to wet it and let it air dry. I was very upset! I was going to go back and talk to the lady but I was so tired and my 2 year old son was getting hungry and tired. I dont ever plan on going back to this place unless I have another recall or warranty that needs to be repaired. There was nothing special about this place at all and it was very far from my house. They closed the Mitsubishi dealership next to me and I didnt have a choice if I wanted my recall fixed.

Japanese cars sold by hillbillies. They don’t sell many because they can’t even service the ones they sold.

Dealer professionalism but dealer prices.

Dont waste your time here.

I had a great experience buying my latest vehicle from Mark Mitsubishi. I purchased one of their used vehicles and the transaction was smooth and efficient. I felt like I was treated with respect and there wasn’t the high pressure tactics applied liked at many dealers.Next time I’m in the market for another used vehicle, I will definitely be checking out their inventory even though they are about 30 miles from my house.

Great experience!! Chip & Elmo were awesome and made the experience easy and great!!

Overall Awesomeness! Easiest and friendliest dealership I have ever encountered. I highly recommend going here first for your vehicle needs and will refer anyone whos interested in doing so!

I love the service department the guys over there are wonderful however, the sales people have become obnoxious since changing owners. No! I would not recommend anyone to buy a vehicle here! So disappointed in this place, Ive never been treated this bad by sales people and office personnel.

Come see Mr Greg Carey at Bell Road Mitsubishi..He goes over & beyond to help you with a vehicle!! He wont stop working for you... need a good running vehicle & cant get finance? Come see Mr Greg C at Bell Road Mitsubishi in Phoenix!! THANK YOU Mr Greg Carey at Bell Road Mitsubishi 😀

Excellence service. Took my non-Mitsubishi vehicle there for an oil change and saved hundreds of dollars vs if I would have taken it to the German dealership. It was 30 mins drive from where I live but it was worth the drive and they were nice and friendly.

Greg was the besst i recommend him to everyone he took great care of us 🙌😍

Complete cluster. Asked for 4 things to be completed. Received a call about other things that needed to be done when I asked about the things they specifically needed fixed that I brought it in for, they had 0 answers. The worst service ever. Basically took 6 days to change a light blub and change oil. Then was hung up on. Complete lack of professionalism and still need the 2 other things completed. I went to another dealership, it was completed for free in 35 min because they felt bad that I waited 6 days at this dealership. That dealership received a new customer. I have only purchased Mitsubishis for 20 years, now I am buying another brand due to this experience. Never in my life have I ever had a service manager talk to me that way and it will never happen again!

We live quite a ways away but Dave was able to help us trade in our vehicle, and mostly over the phone! He worked hard to find us a deal and he definitely pulled through. We were in and out in 2 hours! Thats almost unheard of!

Great place to shop for your next vehicle. Ask for Sam!

Great, fast and easy. The pandemic for all the bad had made positive changes in how we conduct business, this is very evident with the car buying process. While they still have a ways to go (use docu sign ect) to make the proccess 100% remote they have made good progress. I would highly recommend them.

Drove out from Cali because of the customer service and professionalism fron JT. Nick in finance explained everything and it was a smooth transaction. Thanks team.