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Rainbow International of North Phoenix
1000 Vista Bonita Dr B-109, Phoenix, AZ 85027, United States
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Ma
Review №1

They treated my 93 year old aunt very poorly and didnt even finish the job. They sent workers that didnt speak English. They wouldnt show up when promised and one of their workers became aggressive with my husband. They ruined her bathroom door and never returned to hang it. It took them 6 weeks to complete a small leak in a very small bathroom that came from the unit above. The last person to finish the job made a complete mess on purpose because she told him he scratched up her bathroom door and said he would fix it then denied it. They would never keep her in the loop and blamed it all on her and her old age. They never took accountability for anything. I tried to intervine to help her and text messages would go unanswered for days with them. I tried to be understanding but they could not stick to a plan. My aunt would wake up early every day for 6 weeks in case they would show up. She couldnt wait to get rid of them. I would never hire rainbow!

Ad
Review №2

They took 12 days instead of the 5 I was quoted (while I couldn’t live in my house) They broke things on my property, left my place a mess with paint and drywall damage. The management is a joke. This person lied gave me the runaround and was completely unresponsive and inconsiderate. Worst home renovation experience ever! Please don’t give this company your business!!!!

Sh
Review №3

I want to apologize. Rainbow has been going above and beyond to help us with our water damage, getting our roof fixed and our mold problem. I want to say that it was my frustration with this whole situation that made me upset. I didnt realize that it was a process. I want to thank Jessica for all she has done. My sincere apologies. I would recommend this company.

Mi
Review №4

Sadly I cannot recommend this business. They are big into great promises, but they underdeliver. When they do, they do not take any responsibility for their words or inaction.They were contracted to rebuild our kitchen island after a flood due to leaking. They did not do the demolition.When we were looking for a company we reached out to our Liberty Mutual Claims representative and he recommended Rainbow and another company.Without going into all the gory details...They took our job on November 10, 2020. Promising to build the cabinet in 4 weeks. Then they promised they would be done by 12/20/2020. Then it was to.be after the new year.It is now 1/23/2021 and they just finished the job. No caulk on the baseboards. Incorrect sink install.So, no I can not recommend Rainbow at all.

Jo
Review №5

One of their work vans hit my vehicle while I was parked at a circle k off Watson & I-10. I called the company to try and figure this out. I was told they were going to wait for the driver to return and verify what I had told them. Of course they did not call back. I called then a second time and they denied any wrongdoing.

Me
Review №6

Cesar and Chris did a great job. They were so nice and respectful.

Cl
Review №7

The guy flicked a cigarette out of his truck on the freeway this morning. How is that acceptable in this day and age? And its a really bad look for your company.

St
Review №8

These guys mean business! When it came to making things happen they did jus that. They also did more than expected and we cant thank them enough. Very impressive group of people. Would highly recommend!

C
Review №9

We had a fire. What do we do? Well Allstates preferred company Rainbow international made it easy from start to finish! Anas crew took care of every item in our home and special thanks to Miguel for going above and beyond from the start and well after it was done! The cabinet guys Ryan and Paul really know what theyre doing! We love the new cabinets! Thank you to Timmy also for the odd end contruction jobs he did. Hes a jack of all trades for sure! Also big Thanks to Josh and Amanda for seeing it through till the end! We are so happy with everything they did and even more we are HOME!

Er
Review №10

I recently had a flood in my home. Rainbow International is a preferred partner of my insurance company. Tim and his crew came out to dry my house and do demolition. I was very pleased with Tims professionalism.

Am
Review №11

I recently had a leak in my bathroom which went unnoticed for some time and damaged my double vanity and drywall and baseboards around it. I called Rainbow International of North Phoenix as they came highly recommended. They showed up on a Sunday evening and Caesar was my water technician. Very polite and answered all my questions. He set up equipment for drying and now I am using them for the rebuild of my vanity as they have their own cabinet shop and the time frame was less than any other company I checked out.They have all kept me in the loop during the whole process. I highly recommend this company if you have a water loss in your home of any size.

ka
Review №12

No problems with Rainbows remediation team. Rainbow was recommended by our insurance company. They did a very good job. Kept mess contained to kitchen. The problem was with their reconstruction team. Very poor communication. Did not follow thru on what they said they would do. Job should have been done in two weeks. Nothing happened. We constantly were calling them. Finally they were to call us to schedule work. They never called. We fired them.

To
Review №13

Our technician, Cesar Iniguiez, was outstanding with his work ethic as well as his professionalism. One could not ask for anyone more reliable nor responsible than Cesar. He took care of two claims for us and made our difficult and stressful situation liveable and far less stressful than anticipated. Hats off to Cesar and his assistant.

De
Review №14

We have recently had to use this company . I can only say positive things about the actual workers , they were absolutely wonderfully nice guys Ryan,Paul,Lester,Tim , napo,and assistant were all great.i give the guys five stars .the company I rate 3

Nu
Review №15

Since December 23rd our neighbor has had restoration going on. This is the company that showed up to do the work. Since then we have gotten one week of peace. Their workers show up at 7:30 to 8 in the morning take breaks for an hour and a half two hours in the afternoon and tried working past city ordinance codes at 7 at night. What Im just finding out is that was them just removing belongings from the home and clearing some debris. This is a townhome theres five other homes attached to that one house and they were shaking a whole entire building during the process of removal. Im not exactly sure what would cause a whole entire building to shake, the chandelier in my house to sway and the fact for over three weeks I have gotten no sleep from procedures that I have had to get for medical reasons. They started trying to blare music and got really loud a couple times to where my husband went over there and told them hey you got people in this building that are sick, we dont have anywhere to go can you try to be as courteous as possible to the neighborhood. I noticed it took them over a month and a half to get the rest of the persons belongings out that should have been removed within the first month. If you ask me, it seems like this company is milking the fact that insurance companies are paying and taking their time on jobs to get paid for more time. They also have workers that dont really seem like they know what theyre doing nor care about communities they work in as a whole. The older gentleman also seems to be getting frustrated with the fact that I have to ask him to be a little bit more courteous because my house is being interrupted so much. Work is one thing, blaring music yelling at your people from across the parking lot, slamming your car doors so the whole entire neighborhood can hear you that is not remodeling.

Je
Review №16

Rainbow of North Phoenix has done countless water and fire restoration jobs for Market Edge Realty over the years. Management at Rainbow International of North Phoenix has been very clear with communication to both our firm and to our clients. Additionally, Rainbow dealt with tenants, landlords, utility companies, city inspections, and adjustors flawlessly. I would highly recommend them.

Br
Review №17

Hired this company to do a mold remediation / demo / then construction putback on my property that was damaged from a neighboring property above mine.I didnt have any problems with them during the demo but once I hired them to do the putback / construction on this property multiple issues ensued.The 1st issue is this company has refused to do what they promised and what their representatives and I had agreed upon.When I met with Todd we advised them that we did not want to put a tub/shower back in and only wanted to do a standalone shower. When we spoke of what that would require he told me that there plumber would rework the plumbing in the wall and remove the outer part of the pipe where the overflow portion was. He also told me that we WOULD be able to leave the drain in the current location that it was and would only need minor adjustments to convert to shower which I later found to be incorrect when I hired another plumber - A shower requires a 2 pipe Instead of 1- 1/2. This caused multiple miscommunications and back-and-forth arguing with the company and myself because I felt that the company was not keeping their word and would not listen to me even when I let them know I had text messages from their representative of what we had planned to do.The representative that initially was hired by us ended up being fired or quit and did not relay any of the planned construction over to his company. THEN-During the put back I felt they caused additional damage to my property (The day after their installer did the dry wall on the property my pipe - Which was totally separate than the above neighbors leak- started leaking and when MY plumber came out they said the pipe had been hit most likely by the person installing the dry wall) Rainbow came out and cut holes and found the pipe leaking and automatically denied that their tech did anything wrong and refused to fix the leak so I hired another plumber to fix it.We also noticed that the wood in the wall was still black and very wet so if a proper mold remediation and dry out had been done this should not have been visual.I immediately questioned their quality of work and emailed the supervisor to send me pictures of the before work and the after work He was able to send me pictures of the before work and ( 1) after remediation that still showed the boards black and wet so I then asked them why those boards were black and not replaced or properly handled. I then totally questioned whether the mold remediation was done at all!!!The response from Vince the manager was for them to then quit in the middle of the job!When I complained about it and all the additional damage, they gave me my insurance check back but kept my deductible. They also damaged my drain line and put a cheap cover back on the overflow pipe that still was inaccurate - ( hired yet another plumber to come in and do $500 worth of work that they were supposed to do on top of the new leak)All in all I have been left to clean up their mess and all the extra expenses I am out.Buyer beware I was given this company by my insurance co. which is supposed to be a preferred vendor but I didnt do my due diligence and see their reviews 1st.Id strongly recommend you review all reviews on this company before you hire them and if you do make sure you get everything in writing... even when I had text messages from their representative and screenshots they refused to honor their word.UPDATE: 5/2/18 7:34 PMThe owner of this establishment called me and tried to intimidate me by telling me he was going to sue me for writing this review of their business and also admitted that no mold remediation was done on my property even though there was severe mold damage and they were paid for by Liberty Mutual.( Calling insurance company to let them know that as well)Please understand this is my experience and my review put online by freedom of speech and in NO WHICH WAY SHAPE OR FORM is intended to persuade any customer one way or another.Please do your due diligence before you hire ANY COMPANY!

Ca
Review №18

Ryan and Paul did a great job with our cabinets

Da
Review №19

My dad works there

Information
16 Photos
19 Comments
3.4 Rating
  • Address:1000 Vista Bonita Dr B-109, Phoenix, AZ 85027, United States
  • Site:https://rainbowintl.com/north-phoenix?utm_source=gmb&utm_campaign=local&utm_medium=organic
  • Phone:+1 602-926-1748
Categories
  • Water damage restoration service
  • Asbestos testing service
  • Building restoration service
  • Carpet cleaning service
  • Fire damage restoration service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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