Having an issue with one of our three A/C units, Will came out today and quickly identified and resolved the problem. Will went far beyond our expectations on every level. Unlike other companies, Will was timely, professional, courteous, knowledgeable and displayed highly effective communication skills. We have complete confidence in this company and rest assured you are in good hands when Will shows up to perform any AC service on your home.

I called on a holiday at 10am to have my ac checked because it kept going out. The gal on the phone was very nice and helpful and she said they could get someone out that day between 12-4. The technician, Ben, called me around 11 and said he could be here in 20 minutes. So having him be able to arrive early was incredibly helpful! He was able to solve the issue and get it fixed so my ac was up and running again. Because the condensation line kept clogging, later that afternoon I did have to do a minor fix again, but Ben had told me what to look for and how to unclog that pipe if it stopped dripping. He had done all of the hard work in the attic though. Ben also did a mini check on the rest of my unit to make sure that was the only issue. I really appreciate the quick response especially in summer and he was able to answer all of my questions.

This team was amazing to work with! They got out to us immediately and got us a quote. The pricing was excellent and TY the GM was very responsive and fast with us. His team was polite and very knowledgeable and made me incredibly comfortable with them. Curtis and our installer were incredible! We got our AC in 2 days prior to what we were quoted. I am so thankful and appreciate the hustle to get out Ac back running!!!

I am very happy with the service provided by “ cholla” Robinson. He was very professional, gave me excellent advice to solve my problem and completed the task quickly. Because of his excellent service I am very likely to use Patrick Riley in the future!

Rental property had a/c go down on Fathers Day and Sunday! Patrick Riley was able to come out. Though I don’t know if they charged premiums for this service, the repair was double the amount others would have charged for the same repair. I will say that the tech that did the repair was very nice over the phone, very prompt and really a good guy to talk to. I was out of town at the time. I followed up with a call the next day for an estimate on a new unit and this also where they dropped the ball. They returned my call and said they tech would get back to me shortly. I never received a call to make an estimate. Consequently I had someone else do the work. I had several estimates on my new unit and each one of them was asked what they would charge for the repair that I had done, each one was about 50% lower. In all fairness, perhaps I was unaware of premiums charged on a Sunday, an late evening appointment (10:00p-0200a) , but the icing on the cake was not receiving a call to get my estimate on a new unit installed.

I’ve used this company on numerous projects such as AC and plumbing… there have ups and downs…You will end up pulling your hair out after the numerous times they had to return for thing…The biggest story is that of a broken water heater and they installed a new waterless tank which turned out to be the biggest lemon and had technician who installed return for 27 times to fix which ended up he was never qualified for the job and the system was eventually removed and replaced with another POS water tank…

Ben was the service technician who came for my ac job. He was awesome! Courteous, friendly and professional.

I did not have service done by them and wont. The drive of one of their vans drove through a 25 MPH school zone doing 40MPH. Then cut me off and almost hit me. With reckless driving like that, what kind of work do they do?

Nic the technician did a wonderful job and he explained things to me I recommend them very highly thank you so much for the wonderful service

Ben Hoss was very detailed in explaining what was being maintenanced and replaced, and very knowledgeable in answering all the questions I had.

Xavier P. was very professional, polite and thorough, he explained everything along with video and text in layman‘s terms. Yes we would love to have him back to do any repairs we may need in the future. Thank you Patrick Riley for great service.Terry & Merleana

Very knowledgeable and pleasant to work with. System working great now.

Great company to do business with..honest and Xavier is professional, on time, thorough and walks you through every part of the service so you know exactly what is going on with your unit. I have Xavier do all the rentals in my portfolio.

From Ed Simpson, Gene Q. replaced all items needing repair in an excellant, professional manner. He was courteous at all times and thoroughly explained the repairs that needed to be done. He definitely knows the business.

We have had a VIP membership with Patrick Riley for about 5 years now. Were very pleased with their services. Today, Michael came out to address a plumbing issue, and to do the regular maintenance on the hot water heater. He was very thorough and was diligent in how he approached the projects. He took his time to ensure the job was done correctly, cleaned up after he was done, took time to explain what needed to be done and why, and patiently answered all my questions.

James Faggart came out on time, and called prior to arriving. He was honest and forthright. He was very professional and direct, yet was down to earth with a sense of humor. I am very pleased with him and the service provided. I will make sure to always use Patrick Riley for any future AC work, as I feel i can trust them. Lastly, the price was very fair for what I had done, I could not be happier. Thanks

Matt was great. Came in with booties so didnt drag dirt in the house. Figured out what was wrong with AC unit and replaced the part that was broken. Didnt try to sell me something that wasnt needed. Great experiance.

The technicians were on time, courteous, professional, did a fantastic job and cleaned up after themselves!! I would recommend Patrick OReilly cooling and Heating to anyone!

Micheal was our service technician...he was doing our annual plumbing inspection...a great service by Patrick Riley. He gets 5+ Stars from us! We received a very high water bill and he inspected everything very carefully.He was so honest! We had a replacement kitchen faucet available, but he solved the problem with a set screw and I saved $200 by returning the new faucet.Upon learning about our skin reaction to water in AZ vs our recent stay in Iowa, he made recommendations on a new water softening system that might help our situation! No pressured sales, just good information that we are going to pursue installation in the next month.Great employee of a great company!

James gave me full details on status of my 20-year old unit. I never felt pressured to buy a new one and he was up front about how much it would cost to fix mine if I chose to do so. I appreciate his advice and professional manner.

I scheduled an appointment because my AC was not working and it was urgent . These people entered my phone number wrong and canceled my appointment. What a terrible company and now I have to suffer due to their mistake !

Nic R did a great job installing a new water softener and kitchen faucet. He was very easy to converse with and answered all my questions. He was on time, professional and cleaned up the area where he worked. Thanks, Nic.

We had Mike Barnes come out to fix a clogged toilet and install our new toilet. It turned into a very, very long process and ended being a piece of pipe stuck from construction. Mike and his manager worked for hours to figure out why a new home would have such a bad clog and they solved our problem. Very professional and friendly. We will use them again and recommend to others.

When Matt arrived he was very polite and professional. He explained why he was there and asked if we had any questions that he could answer for us. We asked about thermostat options and he showed us what he had on the truck and explained some options. My wife, Marsha, and I discussed it and decided we could not afford it at this time saying that if it aint broken, dont fix it. Matt performed a full A/C system inspection and explained what he found and showed us pictures. He discussed options with us and gave us the costs associated with those options, very reasonable considering the alternatives. Matt was very polite during his entire visit and while in the house he wore the little booties even after we said he did not have to, he said its part of my job, gotta do it. Matt is the sort of technician that I would call back to my home any time, polite, professional and a very good sense of humor. Very much appreciated in these difficult times.

If you need a plumber, you should definitely call and ask for Michael. He was very professional, honest, clean and Covid 19 conscious.

Good service and knowable service personal. Performed inspection

Matt did a great job when he came to my home for annual servicing per the maintenance agreement purchased. Matt kept me informed explaining every detail and cutting no corners. Hes a real professional and I must say, because of Matt I feel much better about purchasing my A/C unit from Patrick Riley.

Gilbert and Mike very thoroughly checked our plumbing for maintenance needs. They only found a few minor issues and were able to fix them quickly and well. They were very friendly and courteous and answered all of our questions. I highly recommend Patrick Riley for plumbing work.

Extremely happy with the water heater installation that Brandon performed. Very clean, professional with great attention to detail. COVID has created challenges in everyone’s lives but Patrick Riley has been there to address anything I needed and to take care of any issues as they come up. They follow up and are flexible and dependable. Really appreciate Patrick Riley and its professionals....they do a stellar job!

Patrick Riley has been taking care of our AC for three years now. They are always very polite and professional. James got to my house exactly when he said he would and sent me a video showing the settings on my AC. I can highly recommend thier services.

While I have had problems with this company in the past, they have new management. My most recent experience was very good with prompt on time service and professional quality work. Most all of the work since my bad experience has been maintenance calls and they have all be excellent.

We have been using Patrick Riley since weve moved to Phoenix from NorCal ~ 2 yrs. They are always on top of things and pleasant to work with. We had 2 new iWave scrubbers installed. Our UV bulbs went out, to replace each is quite costly. They were were still under warranty but Ty (the manager) informed us of a new technology called iWave with zero maintenance and long warranty. Familiar with the life of the UV bulbs, from previous scrubbers and cost to replace the bulbs we opted for this new technology. HVAC Tech - Tanner was absolutely great! He was personable, courteous, & knowledgeable. He called ahead with his ETA & verified he had parts to install. Tanner strictly adhered to PPE protocols which are extremely important to us during this pandemic d/t health issues. Tanner was absolutely refreshing after a hiccup with a previous Tech. Which was the reason we found out about the new technology, after talking with Ty the manager. So we were fortunate to have had a hiccup that lead to something we are happy to have purchased and installed. Thanks TY & Tanner for you attention to our concerns and details!! We are looking forward to experiencing the great feed back and confidence you both have in this new technology. It will certainly be worth the small investment to feel the benefits from this product. See you next time.

Brandon and Nick were excellent! They were here to perform a home inspection of all of the plumbing. They had to replace the anode rod in the water heater. They went above and beyond. I highly recommend them

Our a/c unit is having issues. Matt D did an excellent job of thoroughly examining the unit and recommending next steps. He was very courteous, professional and the man deserves a raise. Keep him happy, Patrick Riley!

Tech shows up for 5 minutes and tries to up sale me on a replacement unit over $5,000 when my unit was only two years old later got a professional tech to come out and check it out and it was the duct control module that controls where the air flows they got me for $79 and a waste of my time

Was driving with a baby in the car and the truck 1506 going west on US60 around 3:55pmNovember 23rd 2020 almost crashed into me multiple times while I have a baby in the carand nearly missing others as well. Doing excessive speeds. Shows what kind of people who go the homes for this company. Irresponsible and do not care about others.Will never call or recommend

Brandon and Nick put in a new reverse osmosis system for me, and also a water Pressure regulator. They were a very professional and did a neat, clean job. Thanks for a job well done!

These guys are rip off way over priced told customer service when I called a few months dont want to be upsold when flushing out my water heater tech kept trying upsell after telling him dont have extra funds right now to buy a new water heater or new pressure valves. Ty the manager didnt care about what his employee was doing

James was very professional and accomplished. We will definitely asked for him again. He is the best.

Matt D. was amazing. He did a great job on the maintenance check. We also had an issue that needed to be fixed. He was patient, taught us about the issue and why we probably want to fix it and most importantly wasn’t pushy.He was friendly and helpful. Hopefully we get Matt D. for every maintenance check.

Matt was courteous and professional. He was helpful in assisting us with some decisions about updating/remodeling some of our plumbing concerns. Great job overall.

This young man is the Best Service Person that has ever come to my house from Patrick Riley. I have not been very happy with service from these folks. in the beginning they were good and then down hill. I have been told that there is a new owner. Well if there is and this Service man is an example of what is to come than this is where to go for your needs. I am going to see where this goes. Hopefully Uphill!Oh Yes no relation - None.

Brandon & Michael were impressive. Not only did they expediently & courteously take care of the hot water tank & plumbing needs, they presented sufficient & readily-understandable information, and as a result, we are now the owners of the Watchman Water Filtration system. We look forward to being a regular Patrick Riley customer.

Wonderful service. Michael went above and beyond to help us out and get the plumbing issue resolved!!

I have always had good service from this company wonderful workers very professional always take care of my heating and cooling needs

I have used Patrick Riley for over 3 years to take care of my plumbing and air conditioning and have been very happy. I did have one experience last year that was not too pleasant. I called them... they took my concerns to heart....as I understand the individual is no longer there. Thumbs up to Ty. Thank you.

Brandon was very professional and knowledgeable about his job. True gentleman and professional, I will strongly recommend him any time, any day👍🏾

Matt was excellent. He took pictures and explained everything in detail. Very nice and very professional. Would most definitely recommend him.

James was one of the best techs Ive dealt with.

I want to give Matt Digiacomo a high five for the work he did for me today on a routine service check of my A/C equipment. Matt is a very professional clean cut gentleman, which is not normally seen in the service end of a business. He was prompt and very polite. He did an excellent job of cleaning the coils on the A/C unit and called me outside to see the difference between clean efficient coils and dirty ones on the unit that had not been cleaned yet. He brought to my attention dust buildup on the fan motors that showed dust getting in to the system someway, and made suggestions for filter types. I was totally impressed by his knowledge and communication skills.

Tech was clean and friendly. Did a great job

Last year we added a heater lead in the attic to our bathroom. Unfortunately that bathroom and the rest of the house never heated properly since. They are here today putting all new leads in the attic. They have gone above and beyond to make our purchase correct. They gave us a great deal on our York AC unit 2 years ago and now they are standing behind their service. Great company to work with.Joyce Locicero

I am a snow bird, so trust over the phone is important. We had, what we thought was a main water line break on a Saturday, with guests in our house. Michael, come out on Sat, in an hour of my call, turned the water off and planned to come back Tuesday to dig, after calling for utilities to be marked. When he arrived on site, he found after doing little to no digging that it was a gasket cracked on the water meter, which he could have charged me to replaced, how would I know, Im in WI. However instead he called the city utility who will repair for free and reqursted Emergancy service since we had no water! Michael was great to work with and saved me a ton of money. We haved owed in AZ for 5 years now, and only use Patrick Riley for plumbing and HVAC! Totally trust them!!

Technician was friendly and efficient. Price quoted was outrageous - $1000+ to replace an AC fan motor - I googled, found out the motor cost less than $200, so I went with someone else who is less than half.

Matt and Mike came today for repair work on our air conditioner that had pooped out during this heat wave. On time, professional, clean cut and explained everything to us...both are a definite asset to Patrick Riley. Thank you guys and see you in a few days for the recommended additional work!!

I feel very lucky to have picked this company when I searched online. I havent been very satisfied with my choises before.Mason was professional, personable and got right to the business at hand. He found the problem and explained it to me thoroughly, telling me what was needed and the cost.I would recommend Patrick Riley Cooling Heating and Mason to anyone and everyone.

James was great! He was prompt, professionial, and efficient in repairing my HVAC. I highly recommend him.

Charged 500$ for a capacitor---when I could go on roof---(I had just had surgery)- the capacitor was dangling by wires- (not secured)- and was the WRONG SIZE. I asked the guy how a capacitor could cost that much and he went on to tell me they have gone up in price a lot lately---which is ridiculous. The average AC capacitor is under 20$ and takes 20 minutes to change. If you say no- they say the call is 59$ If you tell them to do it- they sell you a maintenance agreement which gives you a percentage off- and will take the discount on this repair so its almost free. They are not going to come and do anything- they want to get access to sell. You can call them if you want- but I will never trust them to come out. If the guy had said we charge 500$---I would have respected that more than his lame brained explanation that capacitors have gone way up in price. FYI- neighbor had same service for 150$. Call around.

Today I had a semi-annual maintenance appointment with Garrett. I dont often write reviews, but Garrett was one of the friendliest techs I have ever come across. Very polite and went above and beyond to make sure everything was taking care of properly today. I greatly appreciate the kind service and educating me on several different topics. Quality customer service is definitely top of mind when Garrett comes to visit.

Patrick Riley replaced out A/C unit almost 3 years ago. I recently had them out to do a check up. Technician Matt D. was here to perform the work. I had an issue not related directly to the A/C unit but in the duct work. He took care of the issue in a very efficient manner. He made a recommendation to me for the best solution at the best pricing available to me. I found him very polite to deal with and he also had a neat clean appearance. I would highly recommend him and Patrick Riley for your A/C needs.

Great work, quick and efficient. My go to for reliability.

Matt D. Is a fine young man. I felt very safe while he was working my house. Matt kept me well informed in what he was doing and why. His descriptions were very understandable and clear.

I needed two new heat pumps, and I was determined to pay as little as possible without sacrificing quality. I collected bids from 15+ companies. Patrick Rileys bid was tied with one other company for the best price, but their sales guy (Alyx) was friendlier and more knowledgeable than the other guy, so I went with him. He was able to get my systems installed the next day. I wasnt home at the time, but my wife said the guys that did the work were polite, professional, and did good work. My new units are working great, and whenever its time to replace them, Ill call Patrick Riley first.

Was quoted 12k to 14k for a new 4 ton trane unit called around and that same unit is half the price elsewhere told the service technician that the price was too high and he said the price was negotiable lol 😆 yes he did go over the extras I would be getting but that was only if I bought the york unit for the same price as the trane came with none of that! Buyer beware shop around! Getting 2 brand new units installed for 10k at another place dont see why i would have to pay 24k to 28k to have you guys put them in!

Brandon planned on the job being a few hours but my older house had other plans in store. He had to cut out the disposal, it was rusted into place and had a few other issues he had to deal with but everything was completed and he did a great job!

My old,old air conditioning unit was repaired by Matt and it ran from the end of April through October. I will be using this company again and hope Matt will still be there next April.

This is the first time Ive used Riley and will always call them first for any future plumbing problems. Very efficient and professional from their dispatcher to the plumber who did the work.On time, great follow-up. Matthew who did the work was great. Well dressed, friendly, very knowledgeable and fixed the problem quickly and efficiently. Left work area clean. Nice guy who takes pride in his work.I will definitely use Riley again and ask for Matthew if hes available.First class company with first class people.

Steve G. was excellent! Arrived promptly and called to inform me of estimated arrival time. AC tune-up was performed according to what I had been told. Steve summarized the work that was done and even helped me trouble-shoot rattle in vent that had nothing to do with the service visit. Great job Steve! Thorough and efficient!

Highly satisfied. They called and confirmed the day before the appointment, the day of, and then to let me know when the tech was planning on arriving. The tech himself called when he was on his way. He was very professional, pointed out a couple of items that I might consider upgrading to in the future, but no hard sell. Professional and courteous. I will use Patrick Riley again.

Marco did a through job cleaning and inspecting my cooling system. Provided great information. Very professional. A refreshing experience from a service provider. Exceptional on my standards of service

Great people and professional company.

It was a smooth and clean installation.

Had a great experience with Steve this week. Came out for our semi annual maintenance check and took care of a few issues I didnt even know existed (leftovers from a different company used in the past). Excellent customer service, personable, knowledgeable, and explained things to be in terms I could understand. Thanks Steve!

Matt D did a GREAT job servicing our HVAC system. He recommended having the ducts cleaned, sealed and pressure testing. After showing us the pictures of the system we scheduled this work.

Ryan was awesome!!! He was very thorough in performing my maintenance on my HVAC unit. He was the best by far that I have every had. Very pleasant to work with and informative.

Had James come to fix our AC. He was fantastic and explained everything thoroughly. Our house is old, our AC is old - anybody that comes here could easily just say that we needed a new air conditioner. He was up front and honest about everything and explained all the costs in detail.

Matt D came to do our annual heater check and cleaning. He was very thorough with the check and cleaning, he even took before and after pictures. Which is comforting. He also confirmed that a job we payed for (before owner changed) was a shoddy job. We had payed to have a 2nd return put in, and have the ducts sealed and cleaned. None of which was done properly. We have put a total of $20,000 into this house in the 2 1/2 years weve lived here, to make this home as energy efficient as possible. We rely on the work to be done properly. I knew something was never right about the work that was done. Thankfully Matt took the time to inspect my concerns and was able to validate my suspicions. He could have shrugged it off, but didnt. He was honest! Greatfully they are willing to correct the problems and make it right! And to think, I almost declined them coming to do the check, due to other past issues. Thank you Matt!! We look forward to doing more business with you.

Adam is a great representative of Patrick Riley Cooling, Heating and Plumbing. He is very knowledgeable, courteous and friendly. He explained everything and we were grateful for that. The job was well done. We have been with Patrick Riley for a couple of years now and wouldnt think of changing. Thanks Patrick Riley for your wonderful employees and service. See you in 6 months. HAPPY Thanksgiving ❣️🦃

Matt was great! Came over within 6 hrs of the call, when Night & Day told me they could schedule me for tomorrow, after 12:00. Meaning, my home would be 90° & higher, for a day & a half! Matt showed me my options, I decided on what was most beneficial for my home & my wallet. He had my A/C up & pumping within 45 minutes. He gave great attitude & great service. Will have them out for a check in 4months. As of today, Patrick Riley C&H will be my 1st & only call for my A/C needs...

I had the smoothest experience start to finish. Matthew was absolutely tremendous. Great to talk to, super knowledgeable and he offered wonderful advice. His genuine care for his work shows; an appreciation for the details, and all around helpful guy. I definitely will use this company again and would not hesitate to recommend Matthew for the job. Thanks for the help!

Ryan McAdam was our tech and he was very polite, professional, and explained everything in detail. We are very happy with our unit and the service, thank you for taking excellent care of us!

I decided to have my AC checked since I will be needing it soon. Matt D. came today at the scheduled time. Promptness is important. He is very polite, seemed to know what to look for, took photos of the unit on the roof so I could see the situation and suggest how I could proceed. All good.

Awesome Company! Every employee I interacted with was polite, friendly, understanding and professional. From the kind lady, Allison who answered my after midnight distress call to Veronica who reassured me that help was coming. Help came quickly. The same day! My Technician was Trevor. Trevor was professional, very knowledgeable and courteous. He diagnosed the problem and provided me various options. My equipment was close to 20 years old. It needed to be replaced. Trevor showed me an awesome finance plan with ZERO DOWN and a great rate. I was approved in minutes. All this on a Saturday. Monday morning, Roy The installation tech arrived with his partner Francisco, my new Heat Pump and new air handler. Roy was awesome! He was friendly, professional and courteous. Above all, he knew his stuff. He and Francisco installed my new equipment and disposed of my old. Upon completion he rechecked everything. Roy and Francisco did an excellent job. Ive lived in this house for 18 years and have never had AC like this! Patrick Riley is a Superior Company with Superior Employee.

They gave me a 4 hour window which I missed work for. They showed up a minute within the window, completely disregarding the fact that I called about 5 times throughout the week and this morning to ask for them to be there by 1pm. Apparently thats too much to ask for. Perhaps hire another dispatcher or technician to accommodate reasonable requests, I wasnt asking you to fly to the moon. Its like they are unwilling to work with you, just give you a window and then might show up on time, might not. I was promised a call from dispatch to reschedule, I did not get one. So i called them several hours later, and some answering service guy answered, who knew none of my info, but promised me a call back from Patrick Riley to reschedule.The Patrick Riley guy who finally did call me had a poor attitude and was condescending. Sounded bothered to have to call me. If I received sincere apologies, would have been different. Instead.... He told me this is how the AC industry works. Im very irritated, been waiting all week for my AC to get checked out and now they arent available to reschedule until some time next week and a window that doesnt work for me. Ive had better customer service at fast food restaurants.

What a great service team, even on Christmas Day. My usual company couldnt come out until the next day. So, I just started calling companies that had a Google guarantee, and decent reviews. Boy, did I luck out. Ron was very punctual, courteous, professional and knowledgeable. I think I just found my new company. Thank you so much for being there when I needed you. Would highly recommend your company to anyone.

Freddy P. Did an amazing job! From troubleshooting to explanations of the problems, to personally calling tech support for the NEST system thermostat. He did everything in a quick but very thorough search of the problems and fixed everything that needed to be done with speed, know how, and professionalism. Very friendly and informative! Even gave us advice and knowledge on the swamp cooler! Gave me a price on labor before he did any repair work, and when it was all said and done, thats what was paid!HonestyCommitmentKnowledgeProfessionalismIf anything happens in the future, I will be calling on Freddy P. Again!!! Great Work!!

Patrick Riley was so easy to work with. I really liked the fact that they sent me a text about the technician, Freddy, before he arrived so I could let my tenants know who to expect. Also, I really liked how I didnt have to physically be present during the service call; yet, I still felt that Freddy did the job like I was watching over his shoulder. Freddy went above and beyond to make sure that I was a happy customer, and that I felt comfortable with the service performed. He even sent before and after pictures of the repair, so I knew he did exactly what he said was going to be done. Awesome customer service, I highly recommend for your A/C repairs! Thank You, Freddy and the Patrick Riley team for keeping me and my tenants happy and cool!

Had to get a new AC unit. I was very satisfied with the process. The sales rep was extremely professional and we were able to work out a great unit and set up for my home. My installer was extremely knowledgeable and his team was very polite. They did a great job cleaning up and wore shoe covers. They had carpet laid out over all the places they were walking too. I was very happy with their work. As part of the install they addressed some preexisting air flow issues in the bedrooms and now all the bedrooms get nice cold air. I cannot believe what a difference it made. In your face summer. The company also did all the paperwork for my SRP rebate and product registration and warranty.

Rick came today to take care of some items I needed for my AC unit. I needed some items evaluated before trying to sell my home. Rick was very nice, friendly and knowledgeable. He was able to assess the situation and provide me with some information regarding my AC unit. Thank you, Rick.

Freddy was extremely helpful from the start. He showed up and had our AC issue diagnosed within 20 to 30 min. He quoted us and although we werent able to make the necessary repairs right away, he still helped us to make the best arrangements for ourselves until we could afford to fix the issue! Would absolutely call these guys again!!! Thank you so much for all of your help!

Initial contact was friendly, engaging and informative. Office person explained what would happen. The entire service call was great from beginning to end. Patrick (the repairman) was courteous, knowledgeable, worked competently and swiftly. Work was completed, area was cleaned of tools and debris and work was checked prior to departure. Pleasant experience...........Way to go Patrick Riley.

Update: After about a week and half the same thing is still happening. A short somewhere in the system and the A/C wont turn on, yet they charged me over $400 to fix the short last time. Absolutely unaccepable!Matt D. Came out to fix my A/C that would not turn on. This happened before and other techs came out and fixed it. But after the other techs were done the problem came back. It turned out to be a short on the condenser wire that Matt D. was able to track down after going through everything and making sure there wasnt a short somewhere else as well. But Matt came out and actually did work to find the actual problem and fixed it. He even showed up at about 9:15am when they told me they couldnt be out until 12-4pm. So way early as well! Patrick Riley has got a great tech with Matt D.

This was the first time using Patrick Riley to help us with our AC. It was an emergency. It was late in the evening and a haboob was about to hit when our AC decided to quit. Adam the tech shows up around 8pm and was absolutely fantastic!!! Very professional, customer service oriented, and very courteous. Got cool air going in no time. When I think of Patrick Riley and Adam, the words of Integrity, Honor and Customer Service come to mind. Outstanding!!! Very grateful!!

Matt D was friendly and professional. He completed our heating check up and explained the air quality data in an understanding way.5 star service!Thank you

I came across this card and I remember Freddy took good care of me . He cleaned our ducts and washed my coil. He came back again just the other month and checked my heat its so warm now. I tell all my friends to use Freddy he is a very nice kid . Thank you Freddy .

I chose Patrick Riley to send a plumber to inspect Andrew flush the water heater at my parents house, and we were SO HAPPY they sent Matthew to do the job.! 😄😄 Matthew was very honest, efficient, highly knowledgeable and genuinely caring and respectful to me and my parents. Professionals like Matthew are the reason we continue to choose Patrick Riley for all of our plumbing, heating and cooling needs!😀😄😘

Freddy came over and was very efficient and friendly. He made me feel comfortable and I trusted him right away. He showed genuine interest in my family and we had a great conversation about his. All in all I was very pleased with his no hassle salesmanship and especially his good work.

Freddy came in and not only fixed the mistakes of the previous company but took the time on a Saturday night to solve the issue. He was extremely knowledgeable and friendly to my kiddos and dogs. I felt very safe with him in my home. I would recommend Freddy to all my friends and loved ones.

Frank was extremely knowledgeable and took his time to explain the process to me. He didnt try to sale me anything but I felt as if he was actually there to help! Will recommend Frank and be requesting him on future calls.

These guys are great. They are courteous and always arrive when they say they will. I would refer them to anyone needing A/C service. I really feel like Joel went above and beyond for us today, so shout out to him for fixing our A/C.