Constant horrible experience. 🙃 Samsung said a replacement for my charging port was covered under warranty for a phone that I bought thats not even 3 months old yet. Gave me a ticket number and everything to get my phone serviced. I take my phone to the store and the store has to order new charging ports. So I have to come up here again. I finally have the time to get my phone to the store to get serviced and they replace my charging port. The only thing now is theyre trying to charge me $108 for something I was told covered under warranty. I told them Im not paying it and so he put the original part back in.It took them 4 hours to take the part out and replace it with a new one but, 10 minutes to reverse the whole process fuckikg up my phone in the process. My back glass is lifting off the metal sides of my s21 Ultra.Thank you for the constant disappointment over the years of getting my Samsung phones fixed here.

What a great experience I had at this business. They repaired my I pad in 20 minutes. They were kind,courteous and extremely professional. I highly recommend.

I went to the website and set up an appointment for 2pm, I get a confirmation the day of in the morning making sure I can make my appointment at 2pm. I get to the store 20 minutes early waiting line cuz it was a long line, Ill let the employee know my appointment was for 2pm she tells me we wont be able to look or repair your phone until Tuesday what was the point of the appointment if you cant look at my phone and fix it until the following week, then she asks me what phone do you have I let her know this model the phone or we cant fix that phone here anyway whats your website said you could fix it waste of time thanks for nothing

FAST Professional Pedro and Craig are pretty funny they dont fix my Motorola edge but I guess all it needed was a soft reset ? My screen unfroze fast friendly service even the store manager came out and said hi I really liked her I will be back with my sons phone he loves Iphones they seemed very knowledgeable Craig even gave us options on a repair on the Iphone 4 how long has this store been here? Great experience!

I went here for the first time when my phone wasnt charging correctly. The repair guy took a look at it right away. It turns out, all it needed was a cleaning in the port where the charger cable goes! He did that very quickly, and showed me how the connection now clicks in very solid. And didnt charge me anything for it! This is a great place, and I will come back again if I ever have the need to get anything fixed. I recommend you go here too

Paul was extremely helpful and attentive. They gave me updates on my phone and had me in and out as quickly as they could.

Pedro was fast, friendly and flexible. I came in at 5 o’clock and was supposed to do drop off service but he took my iPad back and was able to fix it in 10 minutes. My daughter was back playing Minecraft in no time. Thanks Pedro!

Awesome customer service Pedro was quick and fixed my phone. Great quality service all around

Instead of taking my return item, I was told to come back once they get the return bags for Amazon. The clerk did not know what to, so he asked someone ok n the back.

Came in about 11am for a screen replacement for my S20 Ultra and came back to a completey fixed phone by 5pm the same day! Met more than my expectations and Pedro was awesome! Will recommend to family and friends for sure!

Came in to have to my phone fixed. Pedro was very knowledgeable and helpful. Gave me hope when I was heartbroken about losing priceless pictures and videos. A+ service. Highly recommended.

Paul has worked on my daughter’s phone. He did everything to get it done and succeeded. I would definitely recommend this location.

I had my Samsung Galaxy S10+ fixed here a few weeks ago for a major broken screen. I honestly thought it was a too far cracked. Got it back in a few hours as good as new. The gentleman at the front was very nice, quoted me an accurate price. Highly recommend!

Loved it, the manager was very helpful here, she was very easy to deal with and so nice.For me the help I needed to fix my ipad and great service!

Great service. I had cracked glass on my phone and they fixed it fast and with great quality!

They work fast, Pedro was great my phone never gave me problems after

The staff was courteous and professional on the phone and in person.We had to drive approx 45 mins to the location for repair. We would definitely do again if needed.I recommend anyone to get repairs to their phones at Ubreakifix especially the Grant Ave location in Phila

Matt was so helpful and explained the process to me the entire time. He was very helpful and super responsive providing excellent customer service not just to me but to all the clients that came in. Highly recommend this place.

My new favorite repair shop, they have my screen looking like a brand new phone!!

I had the absolute worst experience EVER! I took my phone to this location to repair a cracked screen. The STORE MANAGER was the one working on my IPhone X. He said he made a mistake by not checking to see if my phone was updated and if he would return my phone I’d lose all my information. He informed me that he’d have to keep it overnight to repair. Even though I was extremely frustrated I proceeded to leave my phone with this man. The next day I picked my phone up with a repaired screen and all of my information restored. But to my surprise later the day I had a black screen which has never happened. I was unable to see anything on my screen but could feel it vibrating when I received notifications. I took my phone back to the location this would be my 3 third time driving inconveniently 30 minutes ! I knew at this point he damaged the motherboard but because that is not my speciality I still had a little hope that he would be able to resolve the issue that he caused! To my surprise I was told there was nothing he could do even after continually apologizing and admitted the location was at fault for this damage! Thankfully asurion resolved my issues and expedited a new phone to me immediately! I wanted to be sure to list in detail of my experience because this should have NEVER happened!

Pedro was really helpful and quick. Would recommend!

Mat was very professional and helped me with everything. He is very comfortable with customers such as myself and is really helpful and informative. Super friendly dude lol he deserves a promotion 👏👍🏼 I had a great experience here!

Very great service! They made my phone look brand new! Great price. Would definitely recommend to anyone with a broken phone.

Nice enough guys. They couldnt fix my Pixel 4 due to saying Google doesnt allow them to replace mother boards out of Warranty. Whats the point then?

Asurion sent me here for an insurance claim to replace my screen. Everyone was so nice here. Definitely happy with the repair and the employees!!

My husband took his Samsung Note Ultra 20 to this location at 10:00 A.M. on 7/17/2021 (Saturday). He was told by the Store Manager that he would have his phone back before 4:00 P.M. on 7/17/2021 because he was trying to get out of work early. Since my husband did not have a cellphone, he provided the Store Manager with my phone number to contact when the crack screen was repaired on his cellphone. I carried around my cellphone everywhere I went waiting for his call. The Store Manager never called. My husband took a trip up to the store today (7/18/20201) to pick up his phone and there was a note on the door that stated Effective 7/18/2021, the store will be closed on Sundays. The Store Manager never gave the courtesy to contact my husband to tell him as such. Now my husband has to wait to pick up his phone on Tuesday July 20, 2021. He needs his phone for work. I think it is unprofessional for the Store Manager to tell him that his phone would be ready before 4:00 P.M. and not give him a call to tell him that the store was closed on Sunday which is different from the hours that is posted on his front door. If I were you, Id stay far away from this retail store. My husband chose them because this is the choice that Verizon gave him. Good Luck if you do before there is no courtesy or professionalism. I would not recommend anyone to go to this store.

Krystal was extremely helpful and went above and beyond to help expedite the repairs of my daughter’s phone. Thank you!

I got my phone looked at there and the guy at the counter was nice and knowledgeable. He explained everything and gave me all the info for a larger location because the issue with my device was more detailed than what they could handle at that location.

Previously had great service here. I made an appointment via the SAMSUNG site to have my phone fixed on 08/01/21 at Noon. I arrive to find a printed sign in the window stating that as of 07/18/21, the store would be closed on Sundays and Mondays. As I did not have a phone readily available, I had to drive 45 min back to my house to look up an alternate locaton of the franchise. Please update your hours with SAMSUNG as you are listed as one of the few authorized repair services.

Jerry and Matthew have given the best customer service around. You wont find any better service. I highly recommend them!

Paul was wonderful to deal with and my phone is operating perfectly now! Thank you!

I have the family plan. I brought in some old tablets and they wouldnt even try to fix. Said if would be cheaper to replace them. So what am I paying for.

Friendly. Patient. Quick. Knowledgeable. Skillful. Highly recommend this location. Thanks guys!

Was recommended by another phone store. Called up & they were able to take care of me right away. Team member was very helpful. Very fast, screen is flawless. I will return if my screen breaks again. Thanks!

Amazing store with even more amazing staff. The person helping me Matt was awesome and such a great help and got me in and out with no problems.

Great service. Amazing staff and and quick. Thank you so much

I have had 3 devices fixed here. Two Pixel phones and a Nintendo Switch. Each time, they have been professional, quick and charged fairly. When I had a small issue they fixed it right away without charging me and apologized. Excellent place!!!

He was kinda of rude and dismissive over the phone. Was just trying to get get information on adding a upgraded battery to my Samsung Note 8 phone.

Matt was tech that helped me out several times and always showed highest standards of customer service, knowledge and experience.Recommend!

Aye I thought it took a while there was a issue with my samsung repair but I cant blame these guys my wife got the phone settings all messed up thank god these guys knew what they were doing verizon was giving me the run around I wish i came here first

I used my Samsung+ warranty for my broken screen. They called to confirm an appointment for me. I was in and seen promptly. I was given a return time and it was ready!

Not very professional. I waited several minutes for anybody to come out from the back room. The person who saw me finally told me to back up and hard reset my phone for a screen replacement. Then I waited another 15 minutes after I was done while, as far as I could tell, 3 employees hid in the back room. They were supposed to text me when the job was done. I did not receive a text. When I called 4 hours after they were supposed to be done they asked if I had received a text. I said that I had not. They told me it was probably not done yet. I told them it was promised at noon and it was now after 4. They checked and said that it was done.

Be careful in the parking lot but the ubreakifix team was great, service was great and the associates I dealt with directly were polite, knowledgeable and went above and beyond. 100% recommend ubreakifix to anyone with or without coverage on their device. Pricing cant be beat!!

Had my screen replaced on my iPhone 11 Pro Max the service was great and the price was reasonable Pedro is the man very professional and informative.

Awesome place! Very polite and talented!

The people that work here are great but samsung sucks

Unfortunately, Samsung falsely claimed that there was water damage to my phone and wouldnt repair it under their 12month warranty. I took it to this ubreakifix and they found an issue with the SIM card tray. It is a manufacturer defect on 6 month old A11. Dont buy anything Samsung. Their warranty is worthless.

Professional, friendly service that was affordable and quick. Cant beat it. Would use again in a heartbeat.

Pedro,Matt, and Paul did a awesome job! Would recommend.

I called to see if they could repair the front camera on my Android Moto Z2 Droid. They checked to see if they had the parts and they didnt. They did not waste my time.

Great experience!!! We all been there. Dropped my phone and broke my screen. Ubreakifix took me in right away and was the right choice to get my phone fixed. Less than 2 hours later I got my phone back fixed and it looks and feels brand new after their repair. They were informative and kept on schedule and told me everything I needed to know up front so I could plan my day and there werent any surprises. The employee that worked with me was very professional and helpful, which was much appreciated. I would highly recommend to anybody needing their phone fixed and want to be sure it is done right!

Repair Price Quoted was WAAAY too much.. I know I will never step a foot in this store again... Prices were never heard of before. Bad And Bad place..

Was given an appointment last week for parts replacement. When I showed up I was told I would have to come back bc they didnt have the parts I was told last week would be there.

Got my phone taken care of in less than 2 hrs thanks to the whole team there. Friendly and informative. Will be back next time my screen breaks. Samsung s20 ultra.

Pedro and Krystal did a great job.

Employees were nice and helpful. Very accommodating and pleasant

One of the fastest & best service experiencez Ive ever had.

Easy peasy, cheap and speedy! These guys know whats up!

I dont live in philly now more and im down visting my family for the holiday. I unfortunately droped and smashed my cells glass front and back along with the actual screen aswell. Matt was able to get me in on a short notice to have it all fixed. I want to give the biggest thanks to Matt and Pedro. Awesome vibes from both and great exsperance. ✌

Good service... But they try hard to sell the Assurion digital protection package for all your home devices. I really wasnt feeling that.I got it in exchange for camera replacementI DIDNT KNOW I NEEDED UNTIL IB RETURNED TO PICK UP MY PHONESMH!Anyways IM CANCELLING THE SERVICE.

So far so good,they are pretty knowledgeable and have a great service plan. Prices are reasonable

Just say I found a treasure... love it.

Akeem and Pedro were phenomenal. Their professionalism and knowledge were second to none. They took their time when listening to my issue. I didn’t feel rushed or not important. They were clear and precise in the feedback they offered me. I was very satisfied as a first time customer and would recommend UbreakIfix to anyone and everyone. Pedro and Akeem, thank you so muchJeff A

I broke my Samsung s10+ screen and came the next day for them to fix it. They were super nice and got the screen replaced 2 hrs later. I will definitely come back to them again. Great service overall!

Pedro did a amazing job!

Pedro telephone presence absolutely made me travel to your location which was beyond your nearest location. I am excited to receive your services and greatly thank Pedro at the Grant Ave location in Philadephia.

Pedro, Was super helping he fixed my son Iphone 7 within a few hours works Perfectly, and touched up my new iPhone 12 with some protection glass, Great place Highly recommend

Had a really awesome experience here when bringing my phone in for a repair. They were super helpful and very accommodating to my schedule, truly appreciate all the work they did.

My A71 5g with a tray that was giving me a hard time with accepting my sd card. The gentleman took care of it promptly. Great service. Would definitely go there again.

Other stores didnt even have the parts to fix my Note20 Ultra.My phone looks like new! They guys did a great job!Totally worth it!

Was helped by Pedro, extremely nice and informative, highly recommended

Craig and Pedro did a great job

This is a very busy store. They were reluctant to even check what is the issue with my mobile being stating it was already 6.

I spoke with Matt in the Maple shade location and I found him knowledgeable, friendly, honest.This is where I am bringing my iPhone repairs.Mike G.

The customer service was amazing for answering the problem I was having.

Matt and Pedro are great both very helpful!

My phone was fixed and looking like new within a few hours. Very professional, nonjudgmental, highly recommend for your Google pixel phone related mishaps.

Akeem was extremely helpful and polite...on a busy day he was able to fix my Xbox one that had overheating issues...ever since the Xbox has been operating better and the loud noise it made was gone...strongly recommend everyone here....if I could give them 6 stars I would...thanks again guys god bless!

I dropped off my mini iPad yesterday was told it will be $100 to fix the home button mind you they gave me the date of March 23 I said no problem I waited there for 35 minutes for me to get this information the receipt says fix screen and home button scrren not had to get fixed. Today I get a phone call telling me that they no longer fix iPad minis so I decided to call after I hung up the gentleman that spoke to me seems confused as a cartoon transfer me over to his manager which is a sweetheart until she tells me well we have another screen for your iPad mini why don’t need my screen fixed I need the home button fixed now she tells me well it doesn’t and it doesn’t compare to that or the guy is a trainee so he’s a trainee where was you the manager that you cannot stand on the floor and train him properly so my suggestion do not take any of y’all work to this place simple

Excellent service 👏 👍

Came to this location because its samsung approved repair location expecting to pay a premium but Paul took care of everything right away at a better price than other location! A+++

Krystal was excellent. Very efficient

Fix is great, service was horrible. They forgot about my phone. I live over a half hour away from the store so driving back and forth to wait out the extra hour was not an option.

Crystal was awesome on my last visit. Very friendly & very quick to fix two devices in timely manner.

Galaxy S10+ screen was cracked - Great customer service. Repair was nicely done and in a timely matter. Received an e-mail to let me know the job was completed.

Great friendly service and amazing job on my screen replacement.

My phone worked be4 I took it there they took it apart destroyed it now had to file a claim that cost me 250$

Super fast service told me to come back in a hour.

Matt and Paul were great!

Pedro was awesome.

I needed screen replaced on my wifes phone. Not only got it done in 2 hours, but were so helpful getting my jnsurance claim processed. Nice to know there is a GO TO PLACE to have it fixed.

Did good work just expect to wait but its worth it!

Matt is an excellent sale person.

My tv before I dropped it off vs how it was returned. Would not recommend!!

Had an issue with my loudspeaker on my Google pixel 3a. They were able to replace the speaker quicky and successfully. Very nice staff! Would recommend!

Pedro was amazing!

Great experience, dropped my phone off for screen repair, fixed in just a few hours, great communication, professional. I highly recommend this place for all your phone and computer repairs! Thank you Krys for an awesome job, phone is like new!

Fast turnaround and effortless

Great place to get your phones . IPAD, tablets etc fixed. Great customer service , great work too.

My pixel 2s battery was changed here and now it runs smoothly.