This company is the best! The best prices and OUTSTANDING customer support. Thanks again, guys.

Great place to work 👍 👏

This place is horrible I told them my back was hurting my manger Caroline looked at me and smiled and said just go home the next day Eric my supervisor told me I was fired! Couple weeks later I called my agency and tried to look for another job my agency told me that I was still on the assignment So I called iherb over and over again they will not pick up the phone and I’m in need of a job bad this place I do not recommend nobody to goto real unprofessional people

Excellent experience - great prices and super fast delivery!

Sent wrong product and the worst customer service!

Wow. Im impressed with this company. My order arrives in 2 days as promised. Prices are even cheaper than Amazon. They have excellent communications to track my order.

I love this company. Never had problems with my order. I’ve been customer for 8 years .

Shipment is on time. Prompt packing of order. Got my package over a week ahead of the ETA.

Excellent delivery!!My orders arrived in 7 days. thank you :)

Im trying to call and automated system says you have to contact customer service via email and I did send them my concern that I did received the order but one of the bottles was shattered broken up to pieces and no help whatsoever

A very responsible company towards its customers

I do not even want to give 1 star... I have not received any product... I ordered two items... tracking says it was delivered them, but I have Not...!!! And of course no one is answering the phone. I am trying to get my money refunded... if they do not have the product.. I can under stand that.. but don’t take my money and give me a fake tracking number...!!!

Ive been using iHerb for years. Someone threw a box on my walkway (I heard it thud) and the box was dripping dark liquid (iron) before I noticed. The item was smashed. There was NO packaging material beside a thin layer of wrap around box. Its a glass item! I called customer service, but they discontinued that! Chat only. The rep was cold and uncaring. The product stained my things! Creepy company. Who ships items without proper packaging? This happened with them once before but I thought it was an isolated accident. Now its a pattern. Goodbye!

İHerb %5~%10 New Discount Promo code :👑CBR7323 👑

Order came within days, to NZ. Was expected 5 Sept so was pleasantly surprised. Products look great. Good pricing. Thanks

Thank you iHerb for getting my package to me quickly. Great service. Thank you

All the supplements, vitamins, and medicine you need.

I have been ordering from iHerb for about 4 years and have never been disappointed. Their shipments are always on time and the website is easy to navigate.

THE WORST SHOPPING EXPERIENCE EVER!!- They say 2-3 days delivery, but actually all orders takes more than a week even If you live just 2 miles away from the shop.- They dont have customer support phone numbers to call and check your orders.. all done through chat or email :(I DONT RECOMMEND THIS TO ANYONE

This is the first place I ever started buying herbs from years ago though over the years I noticed they slowly stopped carrying the herbs I used to buy and their variey really dwindled down. Ive since found a new company with way more variey to order my herds from and Ill no longer bother with iHerb again.

I use this website for all of my vitamin and herbal needs. I also use them for healthy, organic groceries and safe beauty products. Their customer service is precise and efficient and always able to handle any questions or concerns. Their shipments are quick and packaged appropriately, with no damaged or leaking products. Prices match or sometimes beat other sites and local health grocery stores.

I have ordered items over 10 times. Each time the shipment was quick and the packaging was excellent. I purchase 90% of my supplements and protein powder from them. I have been very satisfied with them as have family members.

No customer service phone number. The number they have is a repeating recording telling you they dont answer the phone. Someone should find out their internal phone number for employees and post it to Google Play.No phone = no business from me! And I have been a customer for years.

Right now Im working as a temp for iherb it seems like a Company to work for if I get hired on the people are okay the warehouse is very nice looking I enjoy going to work everyday and theres a lot of overtime I guess thats good cant complain If youre the type of person who loves to work this place is for you but if not youre looking for an 8 hour shift this place is not for you you have to multitask and its a fast-paced environment Youre constantly moving but overall its a good Warehouse to work for!! 🙂👍👍👍

I dont know why I see critical review about lack of customer service @iHerb... Today I contacted them because my item was not delivered by USPS. Within 5 minutes I was provided with another order number and they upgraded my shipment to UPS... Yes , they dont have customer service number, but their chat is indeed available on the web site and is working perfectly .. Please understand, this is done to cut the cost and [may be] even transfer the savings to you.. . Now, look at their shipping rates.. And overall rates for high quality products you wont be able to buy for such a price at your local supermarket. Just do you math... and think.about incredible value you recieve

Package that was sent to me was damaged in transit, then returned to I herb. They never contacted me and I had to reach out to them. They stated that they would re-ship the parcel but did not offer any thing else for the inconvenience. When I requested to speak with a supervisor, they indicated that they dont make phone calls. After much prompting, they told me they would offer me five dollar credit and that I should just contact their chat people to request this when I place my next order. This company seems to be significantly lacking in customer service skills!

I recently ordered from these guys and received the confirmation email of my purchase. a week later no email about the order so decided to check the status. Account was deactivated, so contacted customer service, no only was account deactivated they had canceled the order. they claim they sent an email. I received no such thing, did not get my order and was basically blown off by the customer service. I deserved a courtesy email and or regular mail stating whatever it was i had done wrong or whatever problem there was that needed resolving. I am not happy about this and I base a lot of what i do on reviews and customer service. IHerb does not make the grade in my book.

The most unprofessional and frustrating experience I’ve ever had with a company. Do not trust!

Super quick shipping to Singapore

Well, I just started a new job here, so far it seems okay, I gotta wait to see.

Very helpful with orders, first order didnt arrived at my door, the next one was sent. a little difficult to deal with over the email but very much recomended.

IHerb claims to be able to ship to Mexico knowing full well no drugs or supplements are allowed to cross the border. They are not to be trusted. The package cannot be tracked and you cant talk to anyone directly on the phone. I will never do business with such a shady operation again.

WORST place to work in.HR doesnt do anything to help you all she does is sit down and mingle, same goes for the lady in charged of Fmla, she so rude. They dont take you, under consideration if your severely Ill or your kids are. They dont NOT follow doctors orders. Theyll make you go to work and over work you.ALOT Of favoritism.You can work there for years and not get a higher position.But theres young females that just work there for two yrs and some how are offered a higher position .Some managers and leads are really rude.No morals or even education to even be a lead.You will get FIRED if they dont like you.

Do not trust this company. 1) I ordered probiotics that were supposed to be refrigerated. They arrived warm and in an empty box w/o any ice or cooling agent. I wrote a review stating this and the review was blocked.2) I live in Taiwan and had to pay $60 worth of customs fees on a $90 order. Iherb says it is out of their control, but clearly they f-d up with Taiwan customs and the customers are paying the price.

I work hear its a great place to work.....I worked there for 1 year always being told just hold on your gonna get hired on... WELL that NEVER HAPPENED...That place has turned so many times its REDICULIOUS.. They give very very little and then take and take and take until you are just plain dead inside.... The management has changed sooooooo many times and still isnt anybetter...My advise is DO NOT WORK HERE U WILL REGRET IT....😵😵😵😵😵😵😵😵😵😵

Im very disappointed with your company! It was recommended to me but I will never order from you again! I purchased raw probiotics for my baby, that I knew has to ship and be kept in cold all the time but to my surprise it arrived with no icepacks! I contacted your customer service to complain and request my money back. The customer representative told me that the raw probiotics dont have to be shipped in icepacks!!!! Even after quoting the note on the box SHIPPED COLD to ensure your probiotics Arrive Alive and Stay Alive twice, he repeated to me that they dont have to be shipped cold. I was shocked!!! I requested a refund through your website and was DENIED!!!! Unbelievable!!! This is what your customer service emailed me: We apologize for this issue, however, we are denying your request. The items on your order are not temperature controlled products. They advise storing in a cool dry place for storage, not for shipment. The products would not be affected by temperatures. There is no mention on our website that this item is shipped with an ice pack. NO WAY I will give these raw probiotics to my baby!!!!

This past Thursday, my order arrived crushed and soaking wet. This was due to liquid items in the box that opened and leaked out. There was such minimal packing in the box that it was redundant. It was shipped UPS, and then transferred to the USPS, who labeled the package, received damaged and placed into a large plastic bag for delivery to me. As any customer would do, I took photos of the package before and after opening the package, and contacted the company for a replacement shipment or a refund. When I called the company phone number, a recording informed me that they no longer provided phone support. Customers must correspond via chat or email. As it so happened, this same afternoon, I had just arrived home from a medical procedure and had been deeply sedated. I explained what happened to the chat rep, and also let him know of my discomfort while asking what I needed to do to correct the matter. He told me to upload pictures to the chat. I let him know that they were on my phone, and asked him to wait a few minutes while I uploaded them to my computer (where the chat was taking place), and then upload them as he had stated. I picked up my phone and before I could even begin, the rep closed the conversation stating an alleged, lack of response. Later, when I was feeling better, I addressed the matter via email, uploaded the photos, and waited as the return email instructed. I had stated that I would accept either a replacement or a refund. Shortly afterwards, I received an email from the company telling me that they were issuing me a refund. I preferred a replacement, but a refund was certainly welcome. The thing is, the refund notification did not include the taxes they charged me. I politely replied to the iHerb company and let them know of this oversight and asked them to correct it. They replied to me that they could not refund my tax money paid because it was money being paid to Customs and that they were only the collector! WHAT? To clarify the matter even more, my package was shipped from IHerb, 22780 Harley Knox Blvd, Perris, CA. My recommendation is to NOT do business with this company. I have since learned that there a many similar reviews online. Please do your homework. There are many other reputable companies that will take care of ALL business correctly and promptly. I have been using others for years, and gave iHerb a try because the companies I usually deal with were out of stock on an item I needed. I hope this review is beneficial to many of you.

Please stay away from this scam company! They used to be a wonderful company but something seems to have changed drastically for the worst starting this year, I think! I ordered goods worth almost $1400 from them for delivery to Portland,Oregon. 95% of the goods were never received and on contacting iherb about the issue 5 whole days after the supposed delivery, they wanted me to keep giving them 24-48 hours in pertuity to sort it out! When I insisted they either reship or refund my money, they agreed and then reneged on their agreement! Now theyve blocked me from their social media sites and are incommunicado while holding on to my money!

Easy ordering. Good stuff

Great customer service! Ive got trouble getting a order through customs, so they refund my payment. :)

I bought an item and I never received it, very bad customer services, I asked that the item was too late and I did not want it any more and they told me that when I receive the item I will have to return it and I have to pay for the return post as it was my fault! At the end I never got the item and I had to claim though PayPal. Not happy with this company.

Very horrible experienceI ordered $100 of vitaminsAfter changing my card they canceled the order and lock out my login to their webpageRather odd and scammy. Mr Reza Faraee fix your company please!!!

Please don’t buy its a scam, the quality is inappropriate after taking medications I started feeling cramps & sickness. Also i send the products back to company & did not receive my money back ...😔

Good working environment, good supervisors and leads! Just need better Transportation around that part of Perris. #RTA

I have shopped with iHerb for several years. Their speedy delivery is outstanding and their prices are great. However, customer service is awful. They forgot to include an item in the order I received yesterday (Dec 27 2017). When I wrote to them I got back an answer that they could not help me (at customerservice no less) but gave me lengthy instructions that did not match reality at their website. I wrote back and got another robotic response but with different instructions. I followed those instructions and it appears they both plan to send the item and send a refund. Which? Three emails appeared in my inbox. All this b.s. is blamed on their technology. Im sorry but you dont get to excuse lack of human help when its needed by saying you cant do it due to your technology. iHerb undoes a lot of good will with such robotic and time-consuming unhelpful help. Pissed off in Los Angeles, Melanie Moorehead

Good business.

Misleading shipping time! I placed an order to be shipped to a friend who was flying to Panama and who would bring me these supplements. While placing my order and entering my zip code, I was informed that they would arrive before he left (5 days later) However, several days later I received an email reflecting the arrival date after his departure. When I contacted iherb, they simply made excuses.This error turned out to be a real hassle for me.

Worst online shopping experience of my life. Yup that bad. No customer service! Not worth trying to save a few cents. Ends up costing more due to broken,lost or just not shipped items that have been paid for. Go elsewhere. Youve been warned

Excelent reception !I did not receive my purchases because of me and they returned the value.It was quickly resolved and credited to my account.Suzana Gomes

Received wrong item, returned it and never got my refund!!

I am very dissapointed with iherb, i ordered the product but received something else this was my written complain: Hello, In regard to my last order of Cordiceps Fungi Perfecti, Host Defense, Cordyceps, 120 Veggie CapsI have received the bottle but its written cordyceps militaris mycelium but in the photo of my order its clearly written Cordiceps sinisis type and thats the difference.I am really dissapointed with this order since i didnt get what i payed for.I hope you will send me the correct order.

Very good company, Mr.Brian Alba from customer service team make me very proud to be one of iHerb clients

Exact time for appmts onlyon deliveries

Iherb is a scam company. They are an American/Chinese/Thai ...nobody knows what company is iherb (see picture).The team is asking for many security questions and, after giving them correctly, they will tell you that the order has been cancelled.The iherb team is very impolite giving you different nick names when they contact you even they have your real name from credit card and order.I had to contact my bank to warn them in case any suspicious activity in my account.Iherb are cheating the customers. Not recommended!

Its an nice place to work

Nice quiet warehouse very well air-conditioned

Dont expect iHerbs help desk to deal with any website problems. They are clueless, or even worse, they are purposely clueless to try to get rid of you. They often answer without even trying to understand what the problem is.Ive pointed out bugs on their site and even sent screenshots as proof, yet their replies are always about something different, as it they are trying to avoid acknowledging that there is a problem. They seem to want to send you around in circles until you give up.I suspect that iHerb is outsourcing its help desk to people in the Philippines or Africa or somewhere, who know very little and are just responding mechanically according to a script or something. Just useless. But if the help desk does consist of American millennials, which also wouldnt surprise me, I do apologize to the Philippines and Africa.However, iHerbs shipping is efficient in my experience. Just dont ask for help or submit and bug report.

Worst place to work....EVER! If you dont mind being yelled at DAILY and disrespected on all levels ....KNOCK YOUR SOCKS OFF!

DO NOT BUY FROM THEM. Falsely advertised a supplement that did not have the ingredient I was buying and then claimed it had been reformulated instead of giving me a refund and now wont respond to emails.

Grate place to work wish I could get hired back on

This place take to long to unload trucks and no place for driver to wait and if ask for supervisor they dont come

Best place to shop for suppliments

Miss this job and some people... Youll see people true colors.

Very satisfied with my purchase.

I do not understand how they sell for Spain and not for the Canary Islands is that Canarias is not Spain.

Buy off these guys regularly, were in Australia but this is not a problem at all.. :-)

Nice quiet place to work!!

Great place to work!

Great job!

Great

The worst customer service ever

This place is garbage ... they make you work your days your supposed to be off . They struggle to keep a consistent schedule for their employees.

Great place to work

Very fast delivery

Dont ask just rate it a 1

Very competative prices

Clean work environment

Prices keep increasing but what can you do?

I work here

Perfect store.

Good and appreciate

Good donuts

Excellent service

Great place

Kind and friendly staff

Awesome

Too bad

No 1 for supplement

Cheaters

Trash company! I canceled my order 1 days after making the payment and until today 15 days after the cancellation they have not returned my money. They want me to use credits on their website. But there are many complaints I dont want to buy at iherb. It is unfortunate that a company of this size takes possession of money that is not its own. In addition to never having replied to emails, they dont solve anyones problem

All perfectly! Products, delivery all in the best possible way! I am very grateful!

IHerb great site, in the 3 orders that I received without problems in Brazil, great prices and free shipping for orders over 40 dollars, I live in Barbacena MG.

Great company, have been ordering my vitamins there for years. Never had any problems. Fast delivery, within 3 days to the Netherlands. Vit. Good quality and very cheap. For some products you pay double here. (I think the Dutch web shops order them from iherb and sell them here with a big profit).VERY SATISFIED WITH IHERB.

Junk company that sells but doesnt deliver

I never received products purchased on the site.

Because I work there and it is the best company in which the OWNER has worked, a man, thank you for giving me the opportunity to be part of IHERB ...