Packages have been delivered to the wrong door and I found the package at the wrong door, driver mishandled live animal deliveries, and Ive had the driver straight up be completely rude. This facility needs to step it up when it comes to customer service as far as the drivers go. Better drivers needed indeed.

The best customer service I have ever had anywhere !! Angie was amazing and very helpful and very informative..Angie stayed 1 hour after her shift lastnite to make sure we recieved are package that had medication in it that my husband needed for a procedure...And thank u to the driver who helped look for the package with Angie !!

The staff was a great help in fact they were the best help Ive ever experienced 😃

I recently visited the UPS Customer Center about a return. The woman at the desk was extremely helpful, going out of her way to resolve my problem.

Package was supposed to be delivered Saturday. I’m sitting on my couch when I see UPS drive by and at the same time I receive a text update that my package cannot be delivered because I moved. What???? I get packages at least weekly and often, daily. They didn’t even stop and try to deliver my package. Then today, same scenario, except this time they didn’t even drive by! I happen to be looking out the window and receive another text of 2nd attempt but delivery cannot be completed because I moved. Um no, still here. Do your job and bring me my package. It contains medical items and now customer service says I now have to wait another day for them to attempt delivery again and it’s not even 8am! Already 3 days late. You can’t have the driver make an ACTUAL attempt to deliver???? Customer service says it’s probably a new driver. Ok, but in a little town like this, apparently it takes more training than what this driver got.

Sorry. Businesswise I Understand. Only reasonable hours to justify having someone here. Been by 3 times. At least post special hours for the holidays. On NYE, the 31st, 5-7 peeps were waiting for the door to open at 3pm. 😡

Absolutely terrible service. Have always been able to overpay on COD deliveries with the remaining balance applied to the account. Today our driver (either named Kathy or Christy, cant remember), said they couldnt do it (event though it has been allowed multiple times before). She then through other drivers under the bus saying theyre new and probably dont know what theyre doing. While trying to get her name, her bosses name and a number to reach out to resolve the issue she kept walking away saying I have a time limit, call the 800 number. She also kept saying well I told you the right amount so this isnt my problem. It is your problem - Youve accepted the overpayment multiple times before without issue. Every time she has attempted to deliver she is in a bad mood / hurried & rushed and acts like its an inconvenience to do her job. Theres a reason UPS has an increasingly lower rating, poor customer service with no ability to reach out to anyone in a higher up position. What a joke of a company.

Fast, efficient & courteous. Ive never had a bad experience with them & they are always willing to help with any questions you may have.

Long line of people shipping holiday gifts. Line move fairly quickly though

While friendly enough, not helpful at all. UPS doesnt allow anyone (even internal employees) access to the phone, which would have saved a 2 hour trip. The systems in place are lousy. Only FedEx is worse :(

Friendly, fast, accurate service with a convenient drop-box if youre in a hurry.

Way better than usps

Easy in and out. Good costumer service.

Very nice staff who will always accommodate customers whenever possible.

The guy that helped me was great. Wish they opened earlier in the day.

Awesome Customer Service!

This is the only UPS drop off location in pendleton and theyre only open for 3 hours a day (3pm-6pm) Monday thru Friday. It make it virtually worthless if you live anywhere but right in town, and even then, if you work a normal 9-5 schedule, you nearly have enough time to get there. Its highly irritating.

Just got a package and the girl dropped it in my driveway pretty hard. The gate in the box is now cracked. I waited 2 months for it to show up and it broken when delivered. Just ridiculous. Good luck getting an agent on the phone from customer service.

Terrible customer service. Poor response to concerns. Would not cover damage to package that was shipped. I would NOT recommend using this shipper.

They are great, but are only open 3-6pm. Not the most convenient.

Just dropped off an Amazon return. I didnt even know the place was there, the lady was very polite as well as helpful.

If I could leave a minus five stars I would

Absolutely terrible. Refused to give us our package even though we had the correct address on I.D. Told us that she didn’t have to help us, and did everything she could to stop us from getting our package that we had shipping and tracking info and purchase receipt. When we brought her a certified government document showing that she is who she is, and made every attempt to tell her manager over the phone that we didn’t have the correct address on our I’d which we do she just refused to look and that we brought a birth certificate and not that we brought a certified document. And when I tried to explain that it was a certified document she yelled over me and continued to call me a jerk for asking her to look at what she had and be truthful with her manager. She was told to give us our package so in being upset that she had to do so she slammed out package around and refused to hand it to us until she could get out the rest of her frustration on us as I tried to explain that her company’s customer service told me that what I had was more than enough. All while yelling over me and ignoring everything I said. Refused to give me a name so I could not complain as refused information to speak with her manager as well as refused to let me know when the manager would be available. I would recommend that anyone that has to deal with this company’s employees in Pendleton make sure you’ve never been married or that you go through changing your name back to your birth name, cause they will refuse to release your package if you don’t. And when they get told to release your package, you should hope thier not upset cause they will slam your items around in the hopes of breaking them to further inconvenience you. And don’t expect to be helped by making a complaint as thier management could care less how they treat customers because your stuck using their service wheather you want to or not depending on the sender. So no matter how you are treated and no matter what your called by their staff, they will receive no disciplinary action and will be further shown that they can treat whoever they want this way. And make sure you understand that your freedom of speech isn’t allowed on their property. As they will use that as a reason to not serve you. I would highly recommend you go in there with the expectation of not receiving your items. As she said that they don’t have to help anyone no matter what information you have. The only reason they are receiving 1 star is cause I can’t post a review without giving 1 as a minimum rating.

Very nice employees, and amazingly fast shipment times.

There was a big long line I had to do is drop off and then let me drop off it was very easy thank you

Theyre always friendly and great customer service! Thanks everyone!

Good service but extremely limited hours - and no weekend hours.

I was unable to mail a package as they do not have email access, worst customer service ever. Only open for 3 hours a day....Crazy small town store needs some training on how the rest of the world works.

Very helpful people

Quick and efficient service!

Supposed to have three day delivery...fifth day, still no delivery.

Great people

Awesome...

Horrible that they deliver my package to another address. That is unapceptable. I package my package had to be delivered on 5/4/21. And they delivered it elsewhere at 4:21 and lost my package and my money I want an answer .. and the i want soon