Ryan was very helpful with the service that he provided. He helped us trade in our lease and get into a new vehicle at a reasonable monthly payment even though we went way over mileage. We were really happy with the service he provided

Excellent service from AJ. Honest and upfront pricing. Did not feel pressured at any point during the process. Ended up leaving with a great truck for a great price! I will definitely be returning. Highly recommend.

Ive only been to Bertera Chevrolet two times. Both times I went I received five star customer service. Miss Kayla and Mr Ryan took great care of me from the second that I walked through the door. The first time I went I was attempting to buy a new car, but because of covid it was going to take too long for it me to receive it so I ended up buying another high-end vehicle from another dealer. I plan on going back when the 3lt blazers become available again. The second time I went there I went to sell a car that I inherited. I walked in the door and Kayla greeted me offered me a beverage showed me a seat and I waited for Ryan. He came over shook my hand and explain to me exactly whats going to happen in the transaction. They offered me a great price for the car and I took it. Ill be back to receive that great five star customer service that Kayla and Ryan offer.

AJ was thinking about every possible way to make your transaction as easy and successful experience of buying your New vehicle. He was a very informative in all aspects of your transaction. I was very impressed with how much he was able to help me with the comprehensive plan to make everything possible. Thank you so much!🍁

From the moment we walked into the store, we were welcomed by Jose who was very warm and welcoming immediately. Having talked to him on the phone, he was well prepared with information for the vehicle we were looking for. Throughout the process, Jose continued to have a positive attitude with a wealth of knowledge with the multiple questions we had. He is such a pleasure to work with and outstanding salesman. Thank you so much Jose!

Great experience, great people. Zach was awesome to work with. Best car buying experience ever. Thanks Zach and Team!

Jose was amazing! I had a lot of questions and he was patient and helped me understand things on my level. I know what I like but I don’t know what all the car lingo means, and he helped with that. So I got a car I liked and was also practical for my needs, it wasn’t just about him making a sale. I had to bring my kids and he was patient with them as well. Jose was very thorough showing me what options the car had on our test drive. I highly recommend Jose for your next car buying experience!

Our sales rep Ryan was absolutely amazing. Very personable and didnt try and push a sale on us like many tend to do. Definitely highly recommended!However the timeliness of getting the vehicle was less than ideal. It took over a week to get our wheels powder coated.

Mike Dalessio is our salesman in Palmer Bertera. He is new to this business. My husband being a salesman himself is very impressed with his knowledge of the product. You hiring him was one of the best things for the future of your company. Men like him withsuch terrific people skills is the face of your company. Embrace it. We dont see that anymore. We hope that you appreciate what he can do for your company. Treat him right.. If there were 10 stars that is what we rate him.

I had a general idea of what I wanted, and Mike was awesome to work with the entire time. Worked with me on the best deal possible, and I mean that entirely. The process was super friendly and understanding on what I was looking for. Pain free process working with Mike.

Jose was a pleasure to deal with. Very knowledgeable and friendly. Was up front and honest with all options and details. He made my purchase a pleasant experience.

Zack was very good to me we had been looking for a new truck since February. He tried very hard to fine what we were looking for. Things finally fell in place months later but he still hung it there with use until the right truck came up. Thank you so much

Thank you AJ my salesman, great job !Took my trade YES !Kept me informed about the process of the repairs and cleaned up my new car beautifully.Very happy with the results.Black 2017 Chevy Equinox loaded

Super helpful staff that made my car buying experience super easy. I worked with Mike who was super helpful and made sure to stay in constant communication through the whole buying process. I would recommend them to anyone!

Hi car buyers, I have been at Bertera Chevrolet and met Michael (Mike), a great and polite professional that I can highly recommend to anyone because he gets things done...So lets vroom vroom with Bertera for a great deal on your next rig...

Keith Andes helped get us into our new car after mine was totaled in an accident recently. He was amazing to work with, actually listened to what we wanted and our budget, and never pushed anything! He made it a seamless process and made sure he took care of everything possible to make things as easy on us as possible! Thanks Keith for being so awesome!

If I could give less than one star I would . (Total Incompetence) custom ordered new truck with accessories. Asked salesperson everything was included, yes was the response was, even have email. Didnt haggle over price paid what they asked less rebate. Then told this wasnt included in price add $1000 now. Then called and told truck is in but we never ordered the accessories. Waiting over two months for the right bug deflector. Then it comes in all scratched up. Order new one another two months. now installed. Had to go back and have window vents installed on ride home one blew off. Go in for the window vent to be installed dealership ordered wrong one. Truck was in for recalls and window vent install dropped off for whole day. Was told at three oclock that wrong window vents ordered and they couldnt do the service recalls scheduled appointment two weeks in advance what a dealership. Have already deterred three friends from going to buy a vehicle at this dealership and will continue to do so. Still waiting on the window vent. ..... Update response from dealership is total BS ... Buyer Beware anyone can contact me and I will explain everything.

RYAN T. Was very helpful in the process of buying our new car.

Keith was phenomenal to work with. Made it very easy to purchase our vehicle. He made sure everything was in our best interest. Would absolutely recommend purchasing from Keith to anyone I know.

This is the third car Ive purchased from Bertera Chevy. Ryan was great to work with. The purchasing process was super easy. Thanks again!

Thank you you guys delivered exactly what I wanted. I really appreciate the customer service, And how fast you guys were able to deliver. The car That I wanted. I am beyond happy and will definitely share my experience with others and bring my customer service back to you. Thank you Matt , Samantha and the bertera family.👍🏼😎🙏🏼

Nothing but good things to say about Bertera. I had the pleasure of working with AJ Motta really great guy. I ended up buying a 2021 Trail Boss. The process was really easy, and quick with no pressure from AJ in getting a deal done. He explained everything with great detail. Very happy how everything went, and highly recommend Bertera. Thanks again AJ

This has been the second vehicle I have purchased from Bertera and I do not think I would ever consider another dealership.I worked with Ryan Trease who was friendly and knowledgeable about the vehicles I was interested in. Ryan worked with me to get me everything I needed at the price I was comfortable with. Thank you Ryan for the great experience at Bertera!!!

Great place, great guys to buy a truck from would recommend to anyone!

I had a great experience with Jose Lopez. He was very knowledgeable and very pleasant to work with. I would recommend him for service.

Drake has been wonderful with both purchases we’ve done with him. When our first option didn’t work out he got us into a vehicle that I love more than my first choice! Worth the drive to Palmer 😊

Thank you to Jacob, Mike and Vinny for making the purchase of my Chevy Trax simple and painless. I could not have asked for a better experience with very kind and helpful people! Thank you again! We will be back and we will not hesitate to send customers your way!!

Drake has been great. In and out in 2 hours. This is my 3rd purchase here so you must bring doing something right. Thanks Drake

Michaels expertise and patience makes him an excellent salesman. Our experience here at Berterra was magnificent! We love our new truck and we LOVE our salesman ⭐⭐⭐⭐⭐

Staff from front desk to mechanics were friendly thorough and conscientious

Went into Bertera looking to get a newer used truck and trade in my old car. Worked with Drake from start to finish! Helped my wife and myself on the price of the vehicle we were buying as well as our trade! Great service!

We are very pleased with the sales consultant, Matt C. who worked with us. He was polite, friendly and not pushy. Our main disappointment was learning, after the purchase was complete, that our 2021 Equinox, a higher model than our previous 2016 Equinox, did not come with Sirius Radio. If we had realized this previous to making the purchase, we probably would not have bought the SUV, but would have looked for other manufacturers.

Great experience buying a new car. AJ was great through the whole process and was very helpful. Will definitely see him again in the future. Got everything all set and registered very quick as well. No issues at all. Thank you!!

Jose Lopez was great. Very patient and helped with everything I needed. Highly recommended. Thank You

I have purchased a few vehicles from Bertera Chevrolet and have not been disappointed with the quality of them. I have always had great service and experiences from Bertera. AJ has gone above and beyond to make sure I get what I want in my vehicles.

Had a great experiencing working with AJ to buy my car. The purchasing process wasn’t too complicated and was invested in finding the best rebate programs associated with electric vehicles! He was also patient in answering questions and taking the time to find answers if he wasn’t sure.

Absolute horrible business do not buy or get your vehicle fixed here, run far far away. Purchased a brand new vehicle and going on my third blown motor with zero help from them.

We worked with Mike to sell my Jeep Wrangler. He was very personable and super easy to work with! Highly recommend Bertera Chevrolet (and Mike) to anyone car shopping!

Drake was fantastic. I highly recommend working with him if you need a new or used vehicle. He went above and beyond to make sure we found the right vehicle for us. So happy we found him and our new car.

Ryan was very helpful for me. He worked hard to get me in the vehicle we loved. The vehicle is great and Ryan has delivered every promise he has made. Thanks Ryan!

Matt was so easy to work with and incredibly patient... I can be high maintenence! He was only showing us vehicles in the budget that we gave him and he was not pushy in any way. 10/10 recommend!

Had an excellent experience buying my truck here. Jose the salesman was very professional and made the buying process super easy.

Ryan was phenomenal! Polite, friendly, personable, courteous, and above all, bluntly honest which I greatly appreciate. Its rare to come by an honest employee at a car dealership so I just wanted to say thank you for a great experience and keep up the great work!

Bought a used car from Drake. He was very professional and helpful. He made it easy to buy my car. Id definitely buy another car from him.

Mike was my salesman and only 4 days on the job!!! He was very knowledgeable and didn’t skip a beat explaining some of the questions I had as it was my first experience with buying a brand new car! And if he didn’t know the answer he would find it out quickly. He’s very personable and really listened to what exactly I was looking for and put me in the perfect vehicle for my growing family! Thank youuuu, Mike!!

I recently purchased my Chevy Silverado at Bertara in Palmer. Ryan was a pleasure to work with. If you were thinking of purchasing a car from Bertera. I would strongly recommend asking for Ryan as your sales person. Five star service!

Ryan was great and would go back anytime

Bought 2 trucks from here already. Ryan is very helpful, and so are the rest of the sales/financing team. They have a wide variety of options to pick from. Very easy going experience.

Matt was patience, courteous and professional with us. He was also very cooperative, knowledgeable about the vehicle we purchased, and wasquick with the paperwork. Would definitely do business there again.

Matt is amazing. This is my third car with him. Each time I just get the most warm welcome. I am so happy to bring my new Chevy Equinox home!!!!

My experience was great he answered all of my questions every thing smoothly

Our second vehicle from Bertera in just a few months, and once again, such an easy experience! Thank you again Samantha and Ryan! We loves our cars!

Jose was excellent and got me into the car I really wanted. Go see him. Excellent customer service

Michael was so amazing and knowledgeable with every detail of the sale . He was kind, respectful, and courteous . I would highly recommend this young man Michael Dalessio to anyone who wants to buy a vehicle .

Very happy with our experience at Bertera Jose our salesman was patient with us and answered all our questions, he didn’t pressure us at all. We shopped around and ended back. Originally was looking at used and ended up finding a new car, worked out better and actually just cost a little bit more.

We had a great experience. Jose was great to work with. He was knowledgable, friendly, enthusiastic and didnt pressure us at all. We would definitely recommend Bertera.

I have been looking around for a new car and the process it’s self is tough, but I got to work with Jose at Bertera Chevrolet. I narrowed down a vehicle and once I got to the dealership, Jose was swift and forward with every step of the process and made sure I weighed out all my options before stepping into a new vehicle. I highly recommend anyone who is a new shopper, to head over. Each and every one of the sales consultants clearly go above and don’t miss any important details throughout the car buying process.

My man Keith Andes was awesome. He was Straight forward with everything and kind. We worked out a deal and was very satisfied.

Ive 3 vehicles in the last year from Ryan trease very helpful good experience no hassle 👍

Today is 4/2/21 I had the great opportunity to work with fantastic people (Jacob and Drake) to fulfill a dream of owning a truck. They were wonderful working within the perimeters of of what I could afford Drake showed me the Ins and outs of the car and went over what every button the car has. The two of them will fix the two small issues and will have it ready in a few days. Oh and they’re both very polite and great personalities to work with.

Drake and the other people at bertera Chevrolet treated me and my wife quite well and were quite satisfied with there service. drake went above and beyond to make us happy. highly recommend him!

Ryan was wonderful to work with. We couldn’t be happier with our new car. Thanks Ryan!

I worked with Mike Dalessio, he made the car purchasing experience very smooth and is a very professional and valuable employee, and I would recommend anyone to see Mike if they want to buy a car! I had a wonderful experience, and will definitely return to Mike and Bertera Chevy when I need a new car!

Drake, was once again awesome, we bought a truck in 2019 and this is our second purchase, I highly recommend Bertera Chevrolet and Drake !!

Drake Bucknam at Bertera Chevrolet was outstanding! Its always a bit nerve wracking to buy a new car, but he made me and my wife comfortable and worked with us on everything we needed. I highly recommend Bertera Chevrolet, and when you get there ask for Drake.

I had a great experience with Michael Dalessio. I could not believe how fast the process took and was impressed with how knowledgeable and on point he was on all aspects of the sale. Ask for Michael if you can.

What an amazing experience here from the phone call with Kayla to working with Drake on buying my new Chevy trailblazer thank you so much for this experience 😀

Great experience, worked with Mike Dalessio as my salesman, very nice personable young gentleman with great knowledge of the cars and trucks. This is my 3rd vehicle from bertera and they have always gone above and beyond to help me get into the vehicle i have wanted or needed. Everyone here has been super professional, no one is pushy and the prices, trade in values, and selection are far and away better than any dealer in the area. I def. Recommend giving them a shot if your in the market

Jessica was nothing short of amazing throughout my whole buying process. She kept in touch with me daily to answer any questions I had both before and after my purchase. Matt was great, wasn’t pushy, worked with me on everything i asked for, both before and after buying a vehicle. This is my second purchase from Bertera in Palmer, and I’ll be back if the time comes. If you’re looking to buy a new or used call, give Bertera a call and ask for Jessica, you won’t be disappointed!

Absolutely fantastic place to do business with! This is my third Chevrolet from Matt who always goes above and beyond from the moment I walked in until the moment I drove off the lot in my new Chevy! Go to Bertera Chevy and ask for Matt! You won’t be disappointed!

I was very satisfied with my experience! Drake was amazing and very helpful! I would recommend working with Bertera Chevrolet Palmer. Thank you for everything!

This is our first and hopefully not our last time buying a vehicle at Bertera! José Lopez was amazing from the initial phone call inquiring about the vehicle till he handed us our keys. Ask for him you will not be disappointed! The business office staff, Jacob and Vincent, were very helpful and efficient. I highly recommend buying a vehicle from Bertera!

Matt coppedge is a great and friendly guy. Helped me with everything i was looking for and wanted. If ever in the area of palmer ma come see him.

The experience with Bertera Chevrolet was painless! Samantha and Ryan are not only a great team, but they are fantastic people. I would recommend anyone buy a new vehicle from them!

Walked into this dealership not knowing what I was going to walk into. This dealership is like one big happy family. As soon as I walked in my dad, were greeted by everyone. Jason helped us out and he was great. Working on getting a sweet truck, from these guys and I can’t wait. Made the hour drive worth it

Went to Bertera Chevy in Palmer looking for a new truck and got totally hooked up by Jose Lopez with a great truck for a great deal. Great experience and amazing work. Definitely check this place out.

Mike D was wonderful to deal with when getting my car appraised and ended up selling it. To get great customer service, just ask for Mike!

This is the second time I have had the pleasure of working with Jose and he was again very helpful helping me find a new truck

By far the best experience Ive had buying a car, told them off the bat what i wanted and was willing to spend. Keith Andes was a great salesman, i would recommend them for buying a new or used vehicle. Absolutely love the silverado i bought.

Buying from Bertera and was A great experience my salesmen Matthew Coppedge was very friendly professional and point on with handling my truck purchase they have best prices around also best inventory. Highly recommend looking Matt Coppedge up for your next vehicle purchase

Great experience! Zac is a nice and friendly person, nothing persuasive, easy going, highly recommend them👌👌👏👏

Mike Dalessio was amazing!!!!! Highly recommend going to see him if you are in the market for a New or used car @ Berterra Chevy in Palmer.Thanks again Mike

I have tried to do business with them here at Bertera Chevrolet. They have a vehicle advertised for an amount and I understand they have no factory rebates at this time. I am a cash buyer for a 70,xxx+ dollar truck the dealership has now came up with a way that I have to pay more because I am not financing the vehicle. I do not believe in doing business in this aspect. As I buy many many vehicles and multiple Chevrolets a year I will never be buying or visiting this dealer again.

Mike did an awesome and worked tirelessly to get me into the car of my dreams. Thanks Mike!!!

Jose Lopez was very helpful and accommodating throughout the process. Mr.Lopez was very informative about features and other benefits to buying from Bertera Chevy. Thank you Sir!

I worked with Mike Dalessio, and had a very excellent experience. He was professional and everyone there was very nice and willing to help. Mike especially!

My husband and I just purchased a 2021 Chevy Equinox from Bertera; our first brand new vehicle. We have had some less-than-stellar dealership experiences in the past at other places, so we both went in guarded with lower expectations. However, our specialist, Keith Andes, made our experience seem easy and fun and it ended up being the best vehicle-buying experience weve ever had! Keith was honest with us throughout the process, thoroughly explaining all of our vehicle options, the options on each vehicle, the financing process, interest rates, different types of coverage for tires and interior/exterior warranties (which we got whatever we could) and somehow made it all easy to understand and not as overwhelming. Keith got us into the vehicle we wanted with a payment we were pleased with. We ended up at the dealership all day due to delays dealing with our awful insurance company, which was insanely stressful, but Keith handled the situation smoothly and professionally, spending hours chatting with us and keeping us updated, never making us feel rushed or like a nuisance. And when our awful insurance company prevented us from being able to drive our new SUV home that night, the dealership gave us a loaner car to get home in (which was pretty darn nice itself!). Overall I cant say enough about Keith and Bertera. They have the best prices in New England and each staff member we encountered was wonderful, including the back office staff members who we didnt actually see, but dealt with the insurance company directly and paperwork, etc. I highly, highly recommend this dealership on every level, especially Keith, who will be our go-to car guy from now on! Many thanks again to Keith Andes at Bertera, we LOVE our new Equinox!!

Jason was very friendly and knowledgeable. He new what I was interested in and showed me all the options of the Equinox LS and LT.He took the time to explain all the warranty options.I have been driving a 2009 Chevy Equinox for the passed 12 years and have been very happy.I would recommend Jason to anyone that is looking for a vehicle.

2nd car purchasing experience with Bertera. Drake was great to work with. Would definitely recommend taking your business here

They went above and beyond for the last minute situation I was in! Definitely will recommend to friends and family, Drake and Vincent were the best help!

I work in motorcycle sales, and I know how a dealership experience should be. I talked to a lot of dealerships before this place, and I lost faith that any one of them would live up to my expectations. That was until I heard from Sam, a BDC employee at Bertera. She restored all my faith in dealership customer service, did a great job helping to get me information and details that I needed. Once I got in the door, the rest of the process was very simple and easy, before I knew it I had a new truck. If you believe in customer service from a dealership and not just being another name on a paper, give Sam a call

Great experience , Jacob , Jose , and Vinny were great to work with. Very happy with our new truck.

The process was flawless and AJ worked hard to get the right plan for me. I LOVE my new traverse! I will definitely be back and will refer my friends. Great team all around.

I was looking for a small economical car online and was just about to check out a 2012 Chevy sonic in west springfield when I found a 2014 with less miles and the right price range at Bertera Chevrolet. 1 phone call to sales person Drake and I was test driving that same day. Grabbed a bite to eat at the recommended by Drake Apollo 1 pizza restaurant which hit the spot. We drove back and the only time I felt that I was waiting was for the printer everything else was in and out. Fastest and most professional experience I have in my 16th car purchase in my life. Thanks Drake everyone in the family loves it

Excellent dealership, starting with Samantha getting me in to see the truck to Jose Lopez being my salesman. He was extemely knowledgeable about the truck, making sure all my questions were answered couldn’t have been more pleased with the process. .This is the 2nd time I’ve bought a truck here, and will let all my friends know where to come for a vehicle

Ryan did an excellent job handling my sales experience buying my new to me 2010 Lexus GS350. His attentiveness to my needs and hard worth ethic is what you look for in a dealership!

Bertera’s is a great place to buy a new Chevy! They are easy to work with and do not plays games with their customers.

Jose is great! Friendly, efficient and thorough!

I drove a long way for a great experience with Ryan Trease. He was knowledgeable, friendly, and nice to talk to. Recommend!

Didn’t end up buying the car I went to see, but had such a great hassle free experience getting my trade in appraised (higher than the highest offer I walked in with) and looking at a vehicle that I said I would be back once they have something that fits my needs in stock.