I was hours from death - Pet Emergency gave me absolutely the best care possible. Wonderful talented caring people. Id give more stars if I could. Thank you!!!!!Love - Peanut

Friendly, fast and gentle care in the middle of the night as if we were their regular patients. Felt right at ease and they helped our mischievous puppy feel better in a flash! Thank you so very much!!

Dr. Fiore is absolutely the best. Open minded and willing to listen to the pups hooman. I appreciate her professionalism, skillset, communication level and open mindedness. Thank you for helping me save the baby from such an unusual set of complications!

Our Rottweiler tore her ACL and our vet referred us to Dr Hanson. When we called the staff was extremely friendly and empathetic. They couldn’t see her for 3 weeks but assured us they would do the surgery the same day.I called another vet who could take her in to confirm it was ACL and then scheduled surgery for another day. Which would be added cost and stress on her having to be put under multiple times. Plus, she tore her other acl a few years ago go so we knew it was another tear.So we waited 3 weeks and her surgery was yesterday. Everyone was very kind. Dr Hanson took time to explain what was gonna happen.We picked her up today and the tech reviewed next steps. Very patiently. Didn’t act rushed or we were a bother.Thank you Dr Hanson and team!

Waited 6 hours for them to see my dog, even though they specifically said. “2-hours MAX”. 2 hours later we call and they said at least another hour. Another hour goes by and we have to contact them again. Horrible communication. They wanted to do “x-rays and blood work” just to confirm nothing was wrong, and we got no real answers. They just want to send him home with a bunch of meds. I understand if you’re busy but don’t say “MAX” if you’re going to triple the time. Then, we get the bill, and after paying I realize they charged me double for some items. We went back in to ask and they made a mistake. A $230 mistake. Good thing we caught it.If you like waiting with no communication and constant misleading information and to pay double for things…this is the place for you. Actual time…doesn’t exist here. If your dog TRULY does NOT have time on its side, DO NOT come here.

My elderly dog had problems with her back and hind legs. So I took her to them this morning. Everybody I interacted with today were a absolutely wonderful. They took such good care of Daisy for me.

The rudest most unprofessional, immature tech staff I’ve ever spoken to in my life. It’s embarrassing. I asked for the name of the physician they say I don’t know, I ask details about the medications being given they say I don’t know. The doctor was confident and helpful so no complaints there.I’d love to see how the vet techs would feel if the tables were turned and their dog was in a situation. In that field of work staff should have that factor of respect and understanding especially when the owner is being respectful and asking normal questions to the staff about her dog! Beware is all I’m saying.

Just want to say I was very satisfied with the level of assistance and compassion when I brought in my dog who suddenly passed away at home in the middle of the night. Their service was, in my opinion, outstanding and caring. Thank You 😢

Complete rip off all about the money! They tell you that they are gonna give you a quote before proceeding yet they do what they want anyway! Not to mention the Doctor was extremely rude!

In our cats time of need, this place was a godsend. Dr. Thomas was fantastic... kind courteous, and professional. Tabby was similarly outstanding, many thanks. In the darkest hour, these folks were a beacon of light. I am extremely impressed, and grateful they were available to us during the very unpleasant experience we shared with our cat. I wish I were wealthy so I could donate to their efforts. Heres hoping we never need their sterling service again!

Pet owners beware! They left my cat in his carrier for over 2 1/2 hours with no water or litter box, brought him back to me after a three hour wait in the parking lot. My cat was screaming. He was covered in poop and pee. They took zero responsibility, apologized and said he was basically the only tech in the ER, everyone else called out. Said in happened in the 10 seconds it took to walk from the door to my car, which was impossible. I get there were more pressing emergencies. They should have put him in a kennel with water and litter until they could take him. His carrier had to be thrown out. Cat was traumatized, and quite frankly, I was too.

Expert care, compassionate and friendly staff who were devoted to my dogs’ welfare. Two of my dogs had emergency surgery in this facility in the last six months - yes, two. One for a difficult tumor and another for a neighbor’s dog attack. Each time the Vet discussed the dogs’ condition, the treatment plan and it’s outcome. Surgery was immediately performed. For the little guy who was bitten, the Vet followed up to insure a deep wound wasn’t infected and administered additional antibiotics. The follow up for both dogs was excellent. I was impressed with their teamwork and professionalism. A million thank yous to Dr Portus and theTeam! I rate them as “outstanding”.

Highly recommend. Everyone there is super helpful, nice and professional despite these chaotic times. If you find yourself needing emergency assistance these are the people to go to! Thank you everyone that helped with my cat Hallow from phone calls, emails, drop-off and pick up you made the process easy for a stressful time. ❤️

Can I say that these people were a true lifeline when it came to the euthanasia of my beloved Pomeranian ? My veterinarian was out of town when his collapsed trachea made it impossible to breathe & she recommended this service. The vet techs & the veterinarian were all wonderful compassionate people with a very sweet & understanding manner . During this time when no one can be face to face safely , they were still able to make me feel the compassion & care they were to deliver to my little boy. His remains came back promptly & beautifully done. I even received this lovely card signed by the whole staff which is much more than I got from his veterinarian of 8 years & her staff that knew us well. Kudos to this group of now friends! I am very grateful for their sincere service & well wishes . As a Google reviewer I don’t give out reviews like this lightly.

We regret coming here so bad! Our cat was mis-diagnosed putting his life in danger and wasting our time & money. This place was referred to us by a couple of our vets as an emergency services clinic. We had to bring our cat, who was peeing more frequent than normal and with blood, to this clinic as an emergency with no appointment. My husband had to wait 2 hours until they took our pet in for examination. They came back with him with a completely wrong diagnosis and useless treatment. We still dont understand why they didnt order him an ultrasound right away. Also no blood tests done, no antibiotic, nothing. They sent him home with a pain reliever (sedative), a muscle relaxer, and told us to get a feliway hormone scent diffuser. They said it was a urinary syndrome caused by stress (no stressful home here). Doing an ultrasound could have saved us so much time and stress. Days after our emergency visit our cat kept peeing blood and going to the litter too frequently (more than normal - signing a blockage). If they had done this ultrasound they couldve found the blockage of crystals and mucous. We visited another vet who did it right away. If we had waited more time or continued with this misleading treatment, our cat would have been completely blocked and wouldve required surgery. His condition has since been efficaciously treated with a prescribed diet that dissolves crystal struvites. It was a simple ultrasound and a simple treatment that was needed. This place was a waste of time and money!At your request in your reply to this review post, you can look us up under my husband’s name Miguel Perilla.

My dog needed an emergency shot of insulin Friday night. The vet and his team went ABOVE AND BEYOND to help me and my dog since our vet was already closed. And gave me a dose for her in the morning since my vet doesn’t open until 8. I am truly grateful and can’t thank them enough for helping me and my pup 🐶 ❤️

We’ve seen Dr Lapsley at another clinic before and he’s 100% the best vet I’ve ever had. It’s never a good time to have to go to an emergency vet, but he makes the process as calm, and easy as possible and he’s very frank and reasonable about the lives of our furry friends. He has been my vet for two of my animals on the way out. I couldn’t have asked for a more compassionate and honest person at such a hard time. He’s really a good human being. I just wish I could see him as a regular vet rather than just emergencies.

Oh where to start with these crooks...on May 12, 2021 my husky went into labor. she successfully had her first healthy pup at home and hours passed and she had contractions but no more puppies came. we were in panic and drove all the way to this place to help our husky. they took her in and did an x-ray where they found there were 2 more puppies. they could not confirm if they alive or not. they took forever to give us a quote when we had told them to just proceed with a c-section. still refused to proceed. my priority was saving our husky. finally, we got a quote and we paid the $2,200 with care credit and we left. as we were about to get home, they called us and let us know she had the second puppy and they were not going to do the surgery and to pick the husky up and have her give birth to the 3rd puppy at home. we picked her up and the person said we were refunded $1,995 to our care credit account. i got a bill of this as well for confirmation. our husky ended up having the 3rd puppy at home so there was no need for the surgery. fast forward to today when we check our care credit account and it says we still owe the $2,200. i called the clinic and they said they DID refund the $1,995 and we would have to talk to care credit. i just got off the phone with care credit where they confirmed they did NOT receive a refund from them at all. so here I am now wondering who is lying to me and who owes us our money. i started a dispute with care credit and this is going to take 2 months. i called the clinic again and the girl who answered was extremely sweet and patient. the office manager was not in until tomorrow morning so she said she would call us back today or wednesday but i need this taken care of tomorrow, not wednesday. if i dont hear back from them tomorrow, i will have to involve authorities since this is grand theft and they continue to give me the run around. dont go here. find people who actually care for your pet and their job and not about how much money they make. i will update this once i get a call or resolution.

My cat had to have emergency surgery due to swallowing a large amount of string. Dr. West, calmly went over what to expect with surgery and was a pleasure to talk to. I can’t remember everyone’s name but each person I talked to was pleasant and considerate. I want to leave a special thank you for Josh who went out of his way to email us a picture of our cat after surgery because we missed her so much. Thanks again for everything guys. Hopefully i’ll never have to go to another emergency center but if I do it will be yours.

This place is awesome.. They made my dog/ best friend and my son for 14 years more comfortable his liver failed him .. The Dr. There and staff was there for me 3a.m. in the morning are great and friendly They are a star. Best animal place to go to for your pet health needs. Words cannot describe how awesome this place is. They showed Compassion for my dog and myself as the owner. Even with covid i got to stay as long as want to say my goodbyes to my Boosie for 14 yrs. Loved and missed💖

Dr. Hansen saved my dogs life. No hidden BS fees and personally talks to you. Humanity at its best. I highly recommend!

Such an amazing emergency clinic! The nurses were all amazingly compassionate and caring during such a hard time for us, they kept us updated throughout the whole process and even though we ended up having to let our furbaby cross the rainbow bridge they were patient and kind even took the time to send a heart felt card out to us in the mail afterwards. I would recommend this office to anyone and everyone.

Called about our cat falling from the upstairs railing and hurting his head. Took our cat in and they were amazing answered all our questions.

I had to bring my baby girl here to find out she has heart problems. they treated us so well and took care of my Poochie.Great customer service. Will recommend them 100%

Just wanted to say thank you so much to the staff for scanning a stray we found tonight. It looked like such a busy evening but the staff took the time to scan the stray and get the information to contact owners. Thank you all so so much!!!

Sensitive, caring and simply amazing! I do not regret coming here. COVID measures are appropriate and despite the early morning hour I showed up, they were extremely polite and professional. Reasonably priced.

I brought my dog in for the dog flu vaccine. The total cost was 124.00. It was partly my fault an additional 30.00 was charged due to a past allergic reaction. The total was still 94.00 which is more expensive than any where else especially since the initial quote was 75.00. The wait was extremely long during both visits (especially the first visit) and the hospital is just dirty. There was excessive dog hair in the waiting room and the exam area was dirty as well. They advertise not for profit but 100.00 for a dog flu vaccine is expensive so they are for profit. Do yourself a favor and take your dog someplace else!

All they care about is profit.My dog was poisoned and instead of telling me there is no way to save him, and that it’s better for him not to suffer and better to put him down, they just kept telling me to pay for another test and another this and another that. They don’t care about the animals, they care about money.I ended up paying 2400$ for a dead dog.Horrible rude staff, wouldn’t even let me in to say good bye to my best friend during the pandemic.

While no one ever wants to end up at a Pet ER...the individuals who work here demonstrate kindness and compassion through the entire process. I’ve brought my guy here two times this past year for unrelated incidents that popped up...both times the Vet and Nurses provided me the time and attention needed to answer questions and treat my fur baby appropriately. Individuals who work at a pet ER have an incredible amount of stress and workload...I am so grateful that they are willing to provide our pets with support. Highly recommend.

Our 7 lb poodle, 9 years old, had an encounter with a Bufo toad (Cane Toad) yesterday while we were in the pool....didnt actually see the toad, but Cagney was exploring in the shrubs next to the house, and came out, with foam around his mouth. I gently rinsed out his mouth, as best I could, and he seemed ok for about 10 minutes, when he clearly wasnt ok, with stiffness/seizure activity. We called our vet and unfortunately he was in an emergency surgery, and we were referred to Pet Emegency and Referral Center, on Northlake Blvd. We arrived in the parking lot and one of the techs met us (this is COVID 19 time), took a quick history, and whisked Cagney inside for his evaluation. They kept us informed every step of the way, and he came home with us awake and alert, at the end of the day. The fees were surprisingly very reasonable, and as noted, everyone was just perfectly lovely.

Hey heard good things from family members about Pet Emergency so when I had a problem with my small dog Roxie I headed right there with no hesitation. Filled out information signed and paid up front. They took Roxie right in and said they needed to keep overnight/turned out to be 2 nights. Was happy to be informed by the 2 Drs. Both nights was good and bad, I can handle that but what I can’t handle was the technician bringing her out and she was just not there I asked was she sedated and she said no just take her home and she’d sleep cause lights on and noisy. Ok I did nothing changed no eating or drinking. Next morning called and asked ? Not good help or answers . As a result she was shutting down and should have never come home, anyone could see that without a degree. Needless to say she passed that morning . Had called and asked for one of the Drs. to call me I’m still waiting and by the way it’s now to late. Drs. should have been up front and called us in to say goodbyes and end it but instead sent me home with another bill for meds that never will be used.

Had to bring my dog at midnight one night. Everyone was very nice from start to finish ( receptionist, tech and vet) They were informative and helped my dog immediately. They were clear on prices and I thought it was extremely affordable for an emergency in the middle of the night. They called me a week later just to check on my dog. I highly recommend!

I brought my always very healthy young cat here after he was suddenly having trouble with bloody painful urination and the vet couldnt help. Dr Sando and staff were so patient and caring, explaining what needed to be done... 4 days later hes practically normal again, full of energy, and eating like a horse! I drove from Royal Palm and am so glad to meet them and know they are there if something happens again. Worth the trip in every way!

For many years now I’ve taken my 2 yorkies here for medical problems after hours or weekends when our routine vet was closed. Very efficient friendly staff. Dr West was informative and made me feel at ease. My poor yorkie was attacked by a pit mix and she was in serious condition recently-The team took great care of her all night. She did great and was very lucky too. I was soo greatful for this 24 hour team. My mind is at ease knowing they are always there. (Prices are higher) but worth my dogs health and lives!

They need to do better with commutation! My dog had to stay the night an I was told that he would be ready to go home the next day. The following day I did receive a call at 7am but missed the call. I called them and a young lady stated that the Dr was on another call and that they would call me back. I did not receive a call back so I called back and found out that he would be ready by 9! My mind told me to call so I called back around 8:30 at that time I was told That he wouldnt be ready until 10. To top it all off when we went to pick him up we was told 1 price for him to stay overnight and when we got there the price was nearly 200.00 more. Ugh come on we have a tropical storm out here and all I am asking for is a little communication.

They HELD my dog for ransom until I paid the $100 for NO SERVICES RENDERED. On the phone they said they did xrays. When we got there, they could do the xray, but they send them out to be read! The price quoted on the phone was at least $200 less than they quoted in person! They did nothing. I refused services, yet had to pay to get my dog back. Not a good way to do business. Vet technician was very rude from the onset, did not answer my questions.

Do not go here for any reason. I brought my cat with an obvious paw injury. Because of COVID-19 I was not even allowed in the office when my cat was taken back for an “examination”. 15 minutes into his visit I get a call from the doctor telling me there is nothing wrong with my cat. The staff is nice, I will say that. But the lady brought my cat out and a bill for $150. Today, my cat is very clearly still limping, not eating and hiding. They made me pay $150 for nothing !!! I called back to get a refund and they put me on hold for over 20 minutes. Then some rude lady picked up the phone and told me a manager would call me back. I let her know it was urgent and that if the manager didn’t get back to me within the hour I would be calling my bank to dispute the charge to which she replied: THAT’S NICE and hung up the phone. So unless you want to be robbed of your money and leave with your pet completely unattended and still in obvious pain, come to this clinic. If not, save your money and take your pet somewhere they will actually be taken care of.

Im giving them 5 stars because there are not more available! The staff are amazing. Professional and kind. No one ever wants to have to go to the pet ER, and being New Years Eve and not be able to go inside because of COVID, made it even more difficult, but Dr Lapsley, Nicole, and everyone else at the clinic were great.

I have to say dont believe all the reviews you read on this vet clinic! I just left this office and have nothing but 100% positive things to say. The staff was pleasant, wonderful, patient and treated my dog with love and care. I saw the way they treated other animals as they came in with their owners and I am so happy I was referred here. I saw Dr. Hanson and he was honest, kind and knowledgeable. He took the time to explain everything to me and told me nothing needed to be done at this time. He could have easily told me surgery was needed. But he was honest! This will be the emergency clinic that I go to if I ever need one again in the future.

Ok so here goes. First of all I am definitely not a person to leave reviews. This time I feel as if it’s necessary. My best friend in my life was an English bulldog named Bruno. I spoiled him endlessly. Unfortunately after a dental extraction procedure Bruno developed a respiratory infection and eventually pneumonia. Within a week he passed. Pet Emergency did NOT perform the extraction procedure. I took Bruno there at 4:00 one morning because he was acting abnormal. Dr. Thomas did the intake and through the next 72 hours, Drs. Thomas, Portus and Sando called me every 4 hours and did everything they could to save Bruno. There love and concern for my Bruno was overwhelming. I am truly grateful and indebted for their kindness. Also to the staff. Thank you for the way you handled Bruno and comforted me during this time. You truly are special people. God Bless. Louis Dagostino.

They make one feel like all they cared about was money by using scare tactics to induce someone into paying 4 to 5 times the industry standard for the care of a young healthy dog. We love our dog and hence would never use this place again and as well wouldnt recommend it to our worst enemy.

I was referred by a 3rd party for a very strategic liver mass surgery and I can’t say how amazingly pleased I was with Dr Fiore and the staff— I had visited multiple vets within Pittsburgh, Coral Gables,Aventura,Hollywood and Ft.Lauderdale!!- but to no avail. // This practice is Tops!!!

Pet Emergency saved our dogs lives several times. Dr.s West, Thomas, Sando, Lapsley, and staff are skilled, compassionate and caring. We are so very thankful and appreciative for this special group of individuals, and for the love and passion they have for what they do and the animals they serve.

Everybody there was so sweet to my baby blue Rottweiler he was having knee surgery for the CCL I believe you called the surgery and the surgeon he was excellent very professional and he cared about my baby blue and explained the surgery what he was going to do the best way to do it and was very personable called me when I asked the talk to him I would recommend pet emergency as they were great thank you pet emergency for taking such good care of my Rottweiler hes still somewhat sedate because of the pain pills but he would not use the leg prior to surgery now he is using it like hes a Brand New doggy as hes a year and six months old highly recommended thank you again pet emergency

THE WORST SERVICES that your pet can get I took my cat for emergency ,because she was choking with something and I told the lady all the symptoms She had . They checked on her and told me that she didn’t have anything they charge me for a different thing nothing to do with what I brought my cat in and sent me home. She was not improving for the next day I took her to another vet Banfield pet hospital and as soon as I told them the symptoms the recommendation was to take and x-ray and they found that she had a needle on her throat thanks to them my cat is fine now. So if you love and you really care about pet STAY AWAY FROM THIS VET ! They will kill your friend

This past Saturday evening my little 25 lb terrier mix dog fell ill from eating something poisonous. At 8 pm Saturday night I took my dog to the emergency clinic. The administration associates, vet techs and doctors were very kind, caring and knowledgeable. The whole visit cost $980.00. My little dog had to stay the night for monitoring. Dr. West called me at midnight and 7 am to update me my on my dog. Then. after that Dr. Lapsley monitor my dog until my dog was able to leave the clinic that afternoon at 5 pm on Sunday. The associates made sure to walk my dog while she at the clinic, answer questions I had in between calls from the doctors and just so kind and informative.

Took great care of our kitty as he recovered from a urinary infection! Dr. West was great to talk to, he talked to us in a calming way that made us realize our kitty was fine and what he had was a common thing. Everyone who answered the phone was so kind and helpful

Prices are crazy through the roof. Used to be great and maybe still are but cant deal with the crazy costs especially during a time when people cant afford them. Particularly when you arent told about the high cost until after it is too late to maybe see if there is anything to be done.

They are good and they understand what a person and their pet is going through

Dr Thomas took excellent care of our cat, who had an eye ulcer. He answered all our many questions and made us feel very comfortable with the process. I also thought their prices were good. They sent treatment information to our primary vet without us even asking them to. You would never get that kind of treatment at a human urgent care clinic. I would say it is not a “hospital” environment (and those do exist) but for urgent care walk in, it was exceptional. We really appreciate it.

My dog had surgery with Dr. Hanson. He is a pompous vet who should loose his license. Go anywhere but to him.

Dr. Hanson operated on my baby.. he did tplo surgery and repaired both of my dogs ACL’s. Each time, separately. Dr. Hanson is so good. I saw 2 other surgeons before him for consults and I didn’t feel confident until I met with him. He took so much time explaining everything, answering my hundreds of crazy questions, keeping me calm and confident, and he was honest. He had a prop and models showing me exactly what would be done inside my baby and every time I called (hundreds again) during surgery, after, and over night, every staff member was so kind and comforting and accommodating. I’ve been there after that for suspicious lumps removed too and that was a good experience as well, check ups too, and everyone is great. Every time I have been there has been a wonderful experience. They really care. It’s been 3 years since my dogs knees have been repaired, he is 9 now- And better than ever! He could not even walk before Dr. Hanson fixed him. I am so grateful for him and this place. Thank you Dr. Hanson, you are the best!!

THEY ALMOST KILL MY PET WITH THE WRONG TREATMENT !! We took our pet to the emergency and they didn’t do anything about her problem they did the wrong treatment for her and because of that I almost lose her , thank god I took her to a different vet where they Were awesome and very qualify for this kind of job they save my baby. But here in this vet Pet emergency they have unqualified people they don’t know what they’re doing they only stole my money that’s it .

My friends dog went into labor yesterday...I immediately told him that I called my veterinarian and they advised us to take her immediately to emergency. they referred us to this place saying they were reasonable. He rushed his dog there after 5 hours of labor. They gave two estimates 2400.00 and 3500.00. They would not treat the dog till they secured their money. He called me frantically to borrow money so that his dog won’t die. I asked them at if they started the surgery. Got no answer. They sent him and his family home. P.S. they had to come up with another 1000.00. Before they could get a their dog! Oh yeah and the best is that they took so long to do the surgery that 8 puppies died! Eight beautiful healthy puppies died because of money. I hope people stop using your facility because you are heartless and uncaring! I’m letting people know this information so they think twice about using your establishment.

This clinic is the best!!!! Id give them 6 stars if i could!

Ive had 5 different dogs there over the past 20 years, one who has chronic pancreatitis and was there for the first time 9 yrs ago and most recently last weekend. The staff and vets always answer all my questions and are friendly and professional. I feel like they really care about the pets. They have always provided excellent care to my dogs. I drive past several other vet hospitals to take my dogs here as every single time they need a hospital. They have saved my dogs every time and theyve all come home alive to me! Thats the bottom line!

I thought I would lose my little Pomeranian JoJo as his gall bladder would fail within 24 hours. They immediately took him in and after a extensive surgery to remove the failing organ, he survived and doing great now at home. Hopefully he will continue to do well, but he would of not lived if it wasnt for their loving carevand expertise.

No one ever wants to find themselves in a pet emergency situation but on the off chance you need immediate help for your fur baby, this is the place you want to go! On a Sunday morning I had to rush my puppy here after he collapsed in the yard drooling and shaking. While I was a complete mess, the staff was very calm and collected and performed their assessment of his condition within minutes of our arrival. After determining he was not in immediate danger, we sat in a room and waited for the doctor to come in. Yes, you may have to wait (sometimes hours) to get the attention and help you want, but its important to keep in mind that they are an EMERGENCY center so cases are handled in order of severity. Consider yourself lucky if they determine you dont need to be seen first because that means someone elses fur baby is in worse condition than yours. I would recommend calling on your way in if you think your animals condition is severe that way they can be prepared for your arrival and process you quickly. During my time there, 2 techs and 1 doctor came in to see my pup and all were very kind, knowledgeable, and patient. They took the time to listen to my concerns, watch the videos I had taken of his condition before we rushed to the ER, and they were direct and honest about his diagnosis and prognosis. They provided regular updates while he was hospitalized and answered all of my questions. My pup ended up staying over night which definitely came with an increased cost but as a dog mom I would pay anything for his safe return home so it was worth every penny to know they would give him the best care possible. I cant recommend them highly enough and we are grateful that they were able to provide the immediate care our pup needed when his regular veterinarian was not available.

A HUGE THANK YOU TO RYAN!! This place was a life saver for my little 8 pound dog last night that found a stray screw laying around and got it stuck in her teeth! Ryan was calm and jumped right in and super professional. I am so thankful to your office and RYAN you are amazing and a god-send!!! I appreciate you very much!!! I will definitely spread the word about how awesome your establishment is and the wonderful service!!!

This place was so helpful. They kindly walk you through whats going on and all your options. Very personable and professional. Highly recommended.

My pet had a over night surgery was worried but the staff was great call me every 3 to 5 hrs with update which I thought was very professional and give me a peace of mind .The vet was very knowledgeable sat me down explained to me what needed to be done and how. Extremely Satisfied also for all you pitbull owners the vet own 3 Pits of his own so I felt more at ease highly recommended this place 5 stars

They truly care about your fur babys ❤Amazing team 💪🏽

Didn’t know anything that was wrong with my cat and overcharged me. Had to go twice with my cat sick & bleeding over the weekend and still no clue what was wrong with her. Asked for refund and they put me on hold for a whole day and still waiting!!! My actual vet in one day had to take my cat to surgery and charged less than the emergency care (without any treatment)!!!

I do not recommend. I brought my cat to Pet Emergency on Wednesday, February 12th 2020 due to him having trouble breathing. Within 10 minutes of me being there they handing me an estimated bill of $2,500. When my mom and I questioned the bill and asked to explained what procedures were being to be done to him the assistant became upset and starting shouting at us instead of being kind and understanding to our concerns she became frustrated. Then when I said I wasn’t able to afford that amount she went and talked to the doctor and came back with a $1,000 bill instead. Not only did this place come up with a random bill amount they would not explain what was being done. When asked to explain what procedures were being done and I received an agitated response from the staff. Horrible place.

Dr. Fiore performed mast cell cancer removal surgery for my schnauzer. It went amazingly well. She is a super talented surgeon and really takes the time to make sure you understand the entire process. Very happy!

I want to personally thank the entire staff at Pet emergency & Referral Center. Our 8 week old baby dachshund Pebbles came in and was diagnosed with parvovirus within minutes of arriving. All of the veterinarians on staff rotated around the clock for 4 days to keep this little puppy alive. Due to the nature of this virus, she did eventually pass but knowing that this team was working on her 24/7 reassured us that she was in the best hands possible. Thank you so much for all of the hard work and dedication. It was greatly appreciated.

Dr. Fiore is the absolute best. She performed surgery on my 12 yr old English Bulldog who was diagnosed with thyroid cancer. She was able to successfully remove the growths. She kept me informed every step of the way. Dr. Fiore takes her time explaining the process in such a way that you understand. Even with the pandemic her staff was super accommodating by bringing Big Bob out to the car for visits. They took really great care of my baby. He came back clean and looked very well kept. The surgery was a success and he is recovering nicely. This procedure probably added years to his life. Thank you so much Dr. Fiore for saving Big Bobs life! You are our hero!! I high recommend this place based on my own personal experience. Everyone working there really understands how these furry little creatures are our babies and part of our families and treat them accordingly. Oh! And Dr. Fiore gave us a discount!! Which was super appreciated.

Very slow and bad communication

Was referred here by a few vets, and Im so glad for the doctors and staff at this location. They were able to handle my dog with no problems (pit bull) and have been with me the whole way. They worked with my financial situation and gave me the best options Ive heard so far. They are amazing

We have heavy hearts today. But I am also thankful for the way these people handled the difficult task of taking care of sick and terminal animals. Im not sure I could do that everyday. The Reception staff (Barbara) are warm and welcoming. My little guy loves the nurse staff. And the Dr.s have done nothing short of making sure we had the best available info to make very tough decisions. Despite some others comments, I believe the people here do their best to make us make the best choice out of bad choices. Thats not easy to do. God bless.

Thank you Dr. Lechner and the wonderful staff at Pet Emergency And Referral Center. 6 months ago my dog was diagnosed with cancer. Dr. Lechner was recommended to me by another vet. When I called to make an appointment I was crying on the phone. They were fully booked, but Lauren asked Dr. Lechner if we could be squeezed in as an emergency visit and she agreed. Right away I felt good about going there. I loved Dr. Lechners positive attitude. All throughout my boys treatment she always treated him with love and compassion and respect. Plus she found a misdiagnosis from his previous vet right away. So we came up with a treatment plan. A few weeks later my dog had a freak reaction to a medication. He went into kidney failure. My baby was so sick, but Dr. Lechner saved him and brought him back to his normal self. Later, he had a surgery for another cancer with Dr. Fiore, who did a successful operation and who I liked as well. He fully recovered and was his usual happy, playful self. During this time Dr. Lechner helped me cut costs by recommending online pharmacies and giving me prescriptions. This helped a lot financially and gave us even more time with my boy.Sadly, this past week my boy got very sick and there were no more options. Dr. Lechner tried everything, and when the time came she was honest with me about his prognosis. I appreciate that she didnt string me along and prolong his suffering.Because of Dr. Lechner, my family and I got to have more quality time with my sweet, precious boy and we have so many good memories of that time. I cant thank her enough. I would also like to mention the wonderful staff there, I love them all.....Lauren, April, Laura, Jamie, Barbara, Kristen, Josh. They are all kind and caring and smart and my boy loved them.The facility is spotless and is open 24 hours with staff around the clock. I trust them and highly recommend them.

I expressed concerns that my dog was very nervous (5 pound dog) and I didn’t want to leave her alone after the lady proceeded to tell me it wouldn’t be good if the dog bit her she told me I couldnt get in a room with my dog and she would need to take her to the back (front desk lady told me they triple booked my spot) I waited in the waiting room for 30 minutes before I was even spoken to stay away from the lady with black hair and a good amount of tattoosI needed the dog to get the splints replaced because other than that I would’ve walked out but I can tell you this much I’ll never come back hereThey lack compassion, decency, and most important professionalism

I initially called a couple other veterinary places before I got referred to the vet hospital on Northlake boulevard. My cats foot had swelled up to at least 2 or 3 times the normal size of a cats foot (mind you she is an outside cat). When I first arrived the nice lady at the front desk had already known I called earlier and ushered me into the back room immediately to get my cat checked in and ready to be examined. After a couple minutes of filling out the form to get my cat checked in, Dr. Michael west came in to assure me that my loved one was going to be just fine and also gave me options going forward as to how we could approach this to get her healed. He was very caring and actually shows compassion towards animals even though it is not his animal. I definitely recommend going here if you ever have any issue with your dog/cat. He cared for my cat (Cheech) as if it were his own!!

Dr. West and crew helped us not to be scared when my dog was attacked in his own yard, we thought that he would survive but his lung collapsed on our way to take him home. Batman didn’t make it. Dr. West explained everything to use and kept us update on what was going on with Batman

I’m glad they are open 24/7 and could help my dog. She was vomiting nonstop late last Sunday night and I had no idea why. They made her stop vomiting and now she is better. But I will say, when your pet is super Ill and your scared, it’s not pleaseant to hear the doctors and nurses giggling and laughing in the hall way. They should just keep in mind your worried and scared and keep it down a little.The male nurse did not give me the correct instructions. He told me my dog could have no water for 24 hours. Good thing I read the doctors instructions because he said to give her water in small amounts. 🤷🏻‍♀️I wouldn’t go here unless I had too, because like a human emergency room the prices are higher than a normal hours vet.

I took my dog in to get a quote to have a huge fatty mass removed. Dr. Fiorie examiner her. She quoted me a price of $4700 and said my dog would have to have a 1400 Cat Scan before she would do the surgery. I went to Juno Animal Hospital after that who said they would do surgery without a cat Scan and quoted me $1999. Then I went to PAWS 2 HELP and they are doing the surgery for $750, everything included no Cat Scan. Never take your dog to Emergency Vet because they only care about money and not your pet.

We brought our dog in late at night after concerns from him not being able to keep anything down for a few hours and being quite out of his element. The staff was super friendly, informative and great with our pup. We left that night relieved that it most likely was not actually anything serious, but also with a plan for maintaining and monitoring after.

You wont find a better neurologist or neurosurgeon than Dr. Johnson. She has done so much for my clients pets and my staffs pets. She is easily accessible and willing to assist primary veterinarians when they need a helping hand. Dr. Johnsons nurse, Stacy, is also amazing. She is incredibly knowledgeable and compassionate with both pets and owners. These two are the perfect team and we are so fortunate to have them in Palm Beach County.

2 AM October 18th, 2019. My mini schnauzer, Yuna, had a terrible reaction to her shots. Woke up at 2 am to find her covered head to toe in hives and scratching herself bloody with shallow breathing, twitching all over the place. Immediately got in the car and drove here. They took her in the back and gave her the injections needed to stop the reaction and cooled down her fever. They saved my baby and I’m so thankful. She’s sore today and sleeping a lot but alive. Thank you.

Honesty is a trait that is missing these days. My sisters dog had a emergency and we were referred here after the emergency vet said we needed a neurologist asap. They called and said we were to see a Dr. Johnson. When we arrived a gentleman stepped into the room and gave us his name..We asked about Dr. Johnson. He told us she was not available and he would be taking care of us. Well after several trips out of the room and back again. He told us that the dog needed a MRI and possible other test. Ranging about 2500-3000 dollars. I finally asked if he was a neurologist. He told us he was not. But had been on the phone with Dr. Johnson. It was then I began to ask questions. For we had just seen a ER vet. He then became angry and told us if we werent interested in the test. Then the dog would die a horrible death. And he would recommend euthanasia. We decided to leave. Paid another emergency bill for absolutely nothing. My sister loves her dog so we contacted our regular vet who referred us to a true neurologist in Stuart..After a wonderful visit. And some answers. My sisters dog is on the road to recovery. If we had listened and trusted this place-my sisters dog would not be here today!! It saddens me that we were mislead. Animal deserve much better treatment then this. I will tell everyone who has gone here. Get a second opinion. Your pets life might depend on it..

We had to let our sweet boxer Zuko go and they were as kind and patient as possible on one of the hardest days of our lives. They also sent a sweet sympathy card that all the staff had signed. Thank you so much for everything.❤

I had an emergency at 2 am. They were quick to assess my dog and work within my financial means; to ensure that my dog was stable and comfortable until I could get him to our regular vet in the morning. Thanks for quick, knowledgeable and attentive care!!!

Our beloved cat was at the end of his life and Dr West and the staff were so kind and thoughtful, allowing me to hold him while they calmly put him to sleep. It is always difficult to strike the right note with people in distress yet they were amazingly astute and we felt they joined us in honoring our cat with a gentle send-off.

This is the most unprofessional place I’ve ever visit. I called Pet Emergency office to check up on my FOSTER dog and the receptionist LAUREN hung up on me four times. At first I thought I lost service but when I called the second time and she yelled at me asking me “who is this?” After giving her my name for the third time ... she was hanging up on me AGAIN on purpose. She is very unprofessional and RUDE. When I asked her can I speak to the manager she hung up on me AGAIN and after calling again someone else said the manager is not there today and she also hung up on me AGAIN. This is the worst place in Florida. I was reading the other reviews before writing this one and WOW the reviews says a lot about this place. Think about this if they are treating customers like this imagine how they are treating our animals. Poor innocent sick pets they are probably getting ABUSED, and NEGLECTED..... I’m so disappointed.

Dr. Thomas was amazing. You can tell he is truely in business to help animals. We brought our kitten in sure he was not going to make it. Dr. Thomas was respectful and honest with everything, including the bill. The staff was understanding and great, phone calls always answered and returned. And my husband is bringing our baby home now! An emergency vet visit on a Sunday morning is never anything anyone wants to go through but I am so glad I ended up at their door, and so is my sweet kitten!

My husband and I have been using Pet Emergency and Referral for years and weve always had a great experience! Weve seen both Dr. Thomas and Dr. West on the emergency side and have also used Dr. Hanson for surgery and orthopedics. Their technicians are phenomenal and on their A game! I own a pet sitting company and always refer my clients to Pet Emergency, because knowing your pets are in excellent hands gives you peace of mind in a stressful situation.

Lived here my entire life and did not realize this place was here. My dog has an ear infection and these people were awesome. Not to mention, the pricing was not bad at all. Great experience. Thank YOu Doctor West.

Dr. Sean Thomas will laugh at your dying dog. He was the WORST, most vile vet I have ever met and Ive owned dogs for 30 years. We brought our Pomchi, Leo, here in an emergency because it was closer than veterinary specialty hospital. He was having a seizure and every minute mattered. When we brought him in, we handed him to the vet tech to get an IV catheter in. As soon as the doors closed, I heard wild laughter. I asked the receptionist excuse me, are they laughing? She assured me it wasnt about my dog. I said I dont care what it was about, it was disrespectful. I heard more laughter, so she walked back to tell them to be quiet. When she opened the door, I saw at least 5 people standing around my dog, LAUGHING.The doctor then came out and said hes sorry if we didnt like his approach, but he likes to keep the mood light and fun for his staff. I told him it didnt feel compassionate, this was an incredible emotional experience and I requested that they stop laughing. He told me hed try. I said, then could I ask your staff to stop? And he YELLED you better not! if you dont like it, you can take your dog to my competition, but hes probably going die on the way there.Who yells at a client when their dog is dying?!? AND talks about competition?! He seemed so disconnected and overly cheerful at the situation. He was talking a mile a minute about keeping his staff happy while my dog was in the back having a seizure.We decided to stay and told him we wanted to say goodbye to Leo. He said ok. A few minutes later, his vet tech brought Leo back to our room, so we could say goodbye before he was going to administer the lethal injection. I looked at Leo and said hes not breathing. The vet said, thats probably because we finally got his heart to slow down. He should start again soon. So, I asked to listen to his heartbeat. He reluctantly gave me his stethoscope. Nothing... He was already dead. The vet said oh, he must have just passed then. It was beating when we brought him in. ZERO COMPASSION. i couldnt believe it. He didnt even give us a chance to say goodbye. He was so concerned about stopping the wild party, and losing our business, he killed our little Leo and pretended like he was still alive when he brought him back to us. Putting your dog down is an incredibly traumatic experience for any pet owner. Dr. Sean Thomas ignored our requests to stop laughing, to be present in the room, and to have chance to say goodbye. No empathy, kindness or care for pets or their owners.We ended up taking his body to Veterinary Specialty Hospital, where Leo had been seen the last few times (and the where Vets have incredible bedside manner). We didnt want his body to be in that terrible place, to be laughed at.Emotions aside, this is exactly what happened. No pet owner should ever have to go through this and I hope others will benefit from this review.

We brought our cat, Frances, into this clinic in the wee hours Thursday morning. We knew when we left the house that we would not be bringing her back home. The compassion and the kindness that everyone in this office showed us can not be overstated. Thank you for helping end Frances pain with dignity.

Dr. Hansen and Dr. Thomas are amazing! They took excellent care of my Boston Terrier until his last day. I highly recommend them for any emergency or surgery needs.

So thankful we found this place so late at night. The staff was very friendly and compassionate. The Dr was very thorough and took the time to explain precautions and what to look for . I didnt feel rushed or talked into alternative treatments that would rack up a huge bill . Not a bad experience for having an emergency visit at 2 am. Very grateful

Very rude doctor, worst vet visit Ive ever had, prolonged my dog and my suffering because of money! Would never recommend to anyone that loves their pet!

If I could put a 0 star I would. This place is way to expensive. Why to expensive.

Great place for your pet. Few years ago my doggy Chico has in a critical heath conditioning. Pet Emergency saved his life. Thank you !

Avoid this clinic. They will tell you your pet has neurological issues, when it is clear they ate something that didnt agree with them. They will not listen to your concerns, or observations and you will be made to feel that you must do their tests or you do not care about your animal. They had our cat for 43 hours of tests, blood work, etc, and still couldnt tell us what was wrong with her. $2,000, yes, for 43 hours of care, $2,000 later, we were finally allowed to take her home and it was as if nothing was ever wrong. No diagnosis, no explanation, but clearly no neurological issues, as I believe that would leave some kind of lingering issues....just something she ate that had to clear her little body, like we thought. What a rip off, find somewhere else.

I brought my 12 week old sphynx kitten here yesterday for a splint procedure and I couldn’t have been more grateful for dr Hanson and the staff. They were incredible and davinci is doing well!

We had to put down my girlfriends dog last night and Dr. Acosta was amazing with the dog and us. He was genuinely sympathetic and understanding of the situation.

Very kind and calming staff (helped me as I was panicking). They took really great care of my precious kitty after she was injured. Quick, kind, afforable, and, thank goodness, 24 hr!!

My little guy tore his toe nail off and was bleeding uncontrollably at 10:30 at night. Brought him in. They had other animals there so we had a little wait but obviously ours was not dire at this point. They bandaged him up and had prescriptions ready to go. I cannot thank Dr. Acosta , the vet tech and the receptionist enough. The place was clean, staff friendly, and dog is on the mend.

We took our pitbull here in the middle of the night with a terrible laceration that we could not stop from bleeding, we were taken into a room right away and all the staff was nice and calm which is what we needed at the time of visit because my husband was already nervous because of all the blood. The staff knew what they were doing and told us promptly what they would be doing and presented an estimate which is less than i expected (not by any means cheap, but better than i was imaging!). They also gave us an estimated time frame, in which they met, and took care of our pup and even offer services for us that they generally do not take care of. I am grateful that they took care of us and stayed calm and professional.