Good internet when its working. The about of times it shuts down is a joke. A dial up connection is more reliable than this

This has to be the worst customer service I’ve experienced in Ozark, and let me tell you the customer service in Ozark isn’t great at all. I’ve been hung up on, transferred to a department that had nothing to do with my reasons for calling and waited from 9-5 for someone to come out and fix the service I pay for and not one person came to fix it. There’s never a problem shutting service off for “maintenance” but when it comes time to fix a problem this company will take their sweet time to get the job done. Was also told the technicians work after hours which isn’t true. I work from home so no internet service means no money. Disgusted with the Ozark location. This location needs to be evaluated or something

Unsure why when you sign up 4 years ago for internet and they finally come to your area the put service all around you down all of the road you live on but stop 1/8 of a mile from the end of the road and then start back up service 1000 feet past your house. Leaving a handful of oases out of luck for the service. With no explanation as to why... who does that???

Im trying to get information on getting internet set up did it online and signed document. Have called 5 times and keep getting transferred over and nobody is answering.

There in-tra-nets is better than attsJust my opinion.

In the town of Ozark this is the only place you can get Wi-Fi

I have been with this company since early 2017. Best internet service I have ever had.

Got a call today telling me that they are raising rates and that I had to make a decision today on whether or not I wanted the new package because they are no longer offering the package I had which would increase my bill double what I was paying. Poor customer service at best giving your customers no notice of changes. And it taking effect immediately. Disappointed to say the least. On side note quality is not all that great for what Im paying. Thats what you get when you only have one option.

There service is fine, we picked up a new modem, its not fine. 😒

The installer came out yesterday and let me say that he impressed the hell out of me!!! The work order wasn’t correct I explained what it should have been. The young man listened and gave me a couple of options. When you have a gentleman like that working for yah, then your doing great!!! The young mans name is Tony Edwards.

Eager to serve!

Internet drops randomly through out the day. A few days will be fine. Most others it will drop at least twice. Not including the regular maintenance. Bill went up hugely out of nowhere. Was told it was due to being out of contract and the internet package we had no longer being offered. No prior warnings or offers to change to a new package. Changed to a cheaper one before the bill was due. Everything is pro-rated so assumed that the new bill would reflect the new price. Nope. Still over $250. Called about it and was told that basically they took the money over the new price and just credited it to the account so it will be paying the next bill. Instead of just updating the current payment to reflect new price so we werent forking out almost 260 bucks. Customer service has been friendly, however they seem just as confused as me about their pro-rated system. Sadly with no competition, I doubt their practices or product will ever improve.

EXCELLENT customer service and great service for the basic cable package. Nice people. I just wish we had the fiber available ive seen the billboard for almost the entire almost 7 1/2-8 years that ive now been here. I know ill get a prompt response here as they are GREAT about that . I am satisfied with the OTA channels and the current changes to the lineup that include more digital ones but honestly i use Hulu, Prime, Apps and Netflix and Youtube more than most for shows with quality and the ability to pause without having to pay for equipment. I REALLY would like faster internet though. I have the max package according to the office here and its not what is advertised on site nor in advertisements. Wheres the good stuff guys? Do you need help? Im an I.T. Specialist and quick learner and EXCELLENT at grunt work. So if you need people... excellent time. Also, i really WOULD LOVE to know the status of the fiber options for Country Club north particularly Natchez Way as my neighbors have also expressed interest and confusion. Especially the guy at 277 Natchez Way. Hes a business owner and needs to have good speeds. Im sad to say were behind the world. WAY behind. Help?

I have lived all over this country and I have never had cable service as poor as Troy Cable. Our cable goes out at least 3 times a week. In addition, the audio constantly goes in and out day and night every single day. I am literally tired of turning in trouble reports.To top it all off, they just increased rates again. I am paying the highest fees I have ever paid for the worst service I have ever had.The problems are neighborhood wide. When Troy Cable took over cable service here we were told they were going to re-wire our neighborhood. Big fat joke. Five rate increases later and we have no new lines and the worst cable we have ever had.Funny thing is, our old cable company provided better service on the existing lines.The only good part of Troy Cable are the women who work in the Ozark office. They are very nice, polite and helpful. As for the service, you could replace it with an Etch-A-Sketch and get a better picture.

Didnt go here

They cut off the internet to do maintenance and give you no 24 hr notice or time it will be back up, which is very irritating to the customers who play games at night!!?

The internet signal is absolutely horrible, it goes in and out. I really wish xfinity would come here. As much money as I pay each month you would think that I would get a faster speeds but no. It would work 3 or 4 days at best then the signal would bottom out. Would not recommend this cable but its the only one in Ozark 🙄

Poor service, unprofessional, disrespectful

Prices are so high and the customer service is horrible. They know that theres really no other service in certain parts of Ozark and are so rude and nasty when you talk to them. We really need someone else while service more of this area. These students need the internet but some parents cant pay their price for good service. I wish I couldve given a negative star.

HORRIBLE internet and picture on tv... OVERPRICED JUNK... if I could give it a zero I would!

Our internet connection drops 2-3 times per day. Replaced our router still happened. Had trouble cable replace our modem still happens. Help desk said and I quote “yeah we see that you keep losing signal but we don’t know why” 2 years and it still happens regularly

Its a cable company. A monopoly. Im tired of being extorted but I need fast internet. Will enjoy the day that all cable companies as and their excessive greed are laid low by some new tech.

Service was great.

Best internet

Great service all around

Horrible cable service. So expensive for basic services. Cable is always glitching or completely out. Im writing this review while sitting on my back porch drinking my morning coffee because, guess what, the cable is out.

I just recently had Troy Cable install internet in my home. The high speed internet is a game changer. I can download and watch HD/SD movies in clarity and without the interruption of buffering every 45 seconds. There is no hesitation when surfing the web, it is almost instantaneous. The installation technician (Pete) was very knowledgeable and professional. The customer service is outstanding. I had an issue with the fiber getting damaged when the young man cutting my lawn accidently cut it in to causing me to lose service. I reported the problem and within a few hours a technician arrived and repaired the damaged fiber restoring my internet service. I am very impressed with the internet speed, the quality of the product and also with the customer service of Troy Cable. I recommend them to anyone that has access to their services.

Just subscribed last week for Troys internet and phone service after years with turtle speed DSL. Almost immediately had brief intermittent loss of both. Tech support was easily reachable and prompt. They replaced the modem. Didnt solve. Next day they replaced the entire cable from house across the county road. Squirrels had chewed off about 4 of the outer insulation. Internet speed has quadrupled over DSL and is stable. Im very pleased.

Total rip off!!! Prices are way to high Customer service suck ASS.. Ladies in office always have horrible attitudes. They bill you a month in advance.

Highly dissatisfied with their customer service and billing department. I had a transfer of service and was not told that there would be a transfer fee. I had service transferred previously and there was no transfer fee attached to my account. After speaking with a customer service representative and a billing representative I was told that there was always a transfer fee and there was nothing that they could do about the fee although I was not told up front. I am sure is up to their discretion whether to remove fees or make credits on my account they just were not willing to help.***Edit***I was contacted back through customer service after reviewing. The customer service rep removed some fees off of the account to help with the misunderstanding. I appreciated the willingness to try and make things right on their end.

Grant Stricklin is awesome!Had internet issues that kept my office down on a Monday. Fast response got us up and going so we can provide dental care to our patientsThank you Grant!

*edited* Dean from the tech department is awesome. I thought our outage problem was resolved, but he took the initiative and double-checked with our account and noticed that we were still having multiple reboots throughout the day. He scheduled one last visit to check one last port and that visit officially fixed our connectivity. We have not had another outage since. THANK YOU DEAN!I still believe this company as a whole is overpriced and that their website is misleading. However, the technical support people are top-notch. They know what theyre talking about and it only took three calls to get them to send someone out to fix my newly installed fiber optic internet. They had temporarily fixed the problem within those three calls. I have had multiple (9+) outages a day for over a month.

My wife and I bought a home on Will Logan Rd in Ozark. When we moved in over 2 years ago, we had a flyer in the door that said Troy Cable was bringing fiber internet to our residence within the next year. This didn’t happen.The fastest internet speed we can have on our side of town is 12 MBPS. Weak. For the price we pay, most other ISP’s offer 50-100 MBPS. We routinely suffer speeds of 2-6 MBPS. This means we can’t stream, enjoy online gaming, or do any of the things that Troy Cable says their internet can handle. Apparently, Logan Rd is running on legacy Time Warner coaxial lines.TC’s tech support is very friendly, but our issues have yet to be resolved. They claim that the node for our area has too many people on it. It’s been this way for the 2 years my wife and I have lived here. “When will fiber service be offered in my area?” They don’t know. For some reason, tech support has no idea what the rest of the company is doing. It’s telling that the company has made no real strides to fix the issue.This company needs to put their costumers’ money to good use and invest in new infrastructure. Promising upgrades then not delivering is criminal. Billing people for internet speed that is rarely achieved is not ethical.It would be better if there was a local competitor (besides Century Link) for internet service.

Fast Speed. Fair Customer Service. High Prices.

Consistently require customers to wait for them to repair symptoms rather than fixing long standing problems.

This cable is too expensive and always going in and out (messing up)!! Wish Ozark would get Spectrum!

Great customer service!

Great internet speeds for a great price,!!

High priced for basic TV and internet

Prices are very high compared to equivalent services in other parts of the country. The employees are nice enough just not a very good value for what you get!

Prices are high and the customer service is terrible. This is the only cable company in town.

Tooooo expensive. Signed up was suppose to be 80 a month. Has always been way higher

Awesome and nice.

I have been having problems bout some time everyday my favorite channel goes out i miss my show please fix it. Or i will go to something else

Good customer service

I am appalled by the rudeness that is the Customer Service, and the fact that they dont know whats wrong with there own product.

Have to pay the bill lol

Great place

Not always good

Like the internet