PROS: Quality Restaurant, Salt Water PoolCONS: MUSTY ROOM, Over Priced, Guest Services, and the MUSTY ROOMBOTTOM LINE: DisappointingOur room was so musty we kept the doors and window open the entire time we were in the room to allow fresh air in during the day, and the window at night. Even the air coming from the HVAC vents was musty.The musty smell coupled with the very outdated interior makes these accommodations way over priced. Weve stayed in far nicer rooms for less than half the price.On our last night at 10:30pm water began streaming from the bedroom ceiling over the bed. Staff investigated and gave us the option to move to the room next door which we accepted. They went to get us key cards for the room and never returned. It was late, we had an early flight and just went to bed. My wife slept on the couch and I on the dry side of the bed.Its a great location on the beach, and in the mid 1980s this resort was a crown jewel in the hospitality industry of southern CA. Those days are long gone. This resort is in need of a significant investment in TLC.We wont be staying here again and dont recommend it.Oh, and the parking cost exactly twice as much as parking at the airport.

Stayed 2 days for our anniversary trip. Arrived and the front desk lady was very pleasant. The room had a spatacular view, which I would rate 5 stars. The room was large but quite dated...probably really 2 stars ...the pool area was very nice and clean, my husband enjoyed it immensely. The restaurant on site wasnt anything special, but the bartender was nice. Overall we had a great time however the cost of the room and $32 a day for parking seemed a little excessive.

Stayed here as part of a room block for a wedding, the quality of the room and amenities was sub par for the price. Room hasn’t been updated in 20 years, shower was horrendous, the free breakfast had cold eggs. The only redeeming factor were the grounds and proximity to the beach. Also $31 per night to park your self. Avoid building 6 as it’s straight from the 80s. Will avoid all embassy suites in the future

Dont waste your money! Beautiful view but accommodation for this visit was a nightmare.... Mold on the sofa mattress was probably my biggest concern, besides spending a full day getting sofa bed fixed. Staff tried to make it right but in all honesty manager could of done more to make it right! I use to frequent this resort years ago and was always a great place, but in all honesty they have raised there prices and give less! $500 a night oh plus parking $36 a night! You would think they would comp parking to those that are staying in the hotel!!! I could go on and on but I would think twice about staying here... it was a disappointment, had the manager (Sophia) made it right maybe I would not be writing this review.....

The hotel advertises that they are right on the beach. However, there is a large mound of sand that prevents you from seeing the beach unless you go way down the path.This hotel is not handicap friendly at all. I recently had foot surgery and am on a knee scooter. It is obvious I cant get around. The large stone paths make it very difficult and painful to get around on. No doors have buttons that will open automatically so I struggled to open the heavy doors and risked hitting my foot as the door does not stay open. I ordered food from the restaurant and asked if someone could please bring it to my room because my foot was really hurting and I was trying to keep it elevated. They would not deliver it. The ONLY employee that was nice and helpful was the man doing the breakfast. He carried my plate to my table for me and offered to help get coffee and whatever else I wanted. Other employees saw me struggle with things and never offered to help. The gift shop is extremely difficult to get around in. Again, no help was offered. I asked to get a sharpie and the girl pointed to the very top and said theyre up there. I had to ask her if she could get it for me as I couldnt reach it. Even she had to stand on the shelf to reach it and she thought I would be able to do that!?When we got the room I asked about an elevator as we were on the top floor. She said yeah theres an elevator. What she didnt say is that there are stairs you have to go up to get to the elevator from the parking lot! So frustrating!!Highly disappointed in the hotel. For what it cost they should be more accommodating to people. I wouldnt recommend this hotel if you have any difficulty getting around as nobody is going to help you.

Great place to spend a weekend or longer with your family. Friendly staff, nice breakfast, beachfront location. You can take a walk around the area, take a bite at amazing pizza place ( Toppers) just a few blocks away, strall the channels,go kayaking or swim at the hotels pool. Kids can shoot some hoops, tennis lovers can use the tennis courts. A lot of stores and restaurants are in the area in case you need anything. If you are easy going and ready to relax and enjoy your stay - you will.

We have stayed at the Mandalay Beach Resort on 4 different occasions. Our last stay was by far was the worst. The room was tired. The furniture appeared dirty so we put sheets on everything we sat on. The shower door was broken and the refrigerator didnt work. The restaurant food was also bad. We ordered salmon which was dry and fish and chips were so greasy that they were not eatable. On a positive note the front office staff was wonderful and tried their best make our stay bearable.

First visit since the before time. Very much as we remember it. Being right on the beach is fantastic. Good food, comfortable rooms, and great beach and ocean scenery all in one great package.

I just wanted to chime in about what it means to have great service BEFORE your stay. A lot of us just go online and click a few times and make a reservation. Sometimes, you need a little more and that requires the ability to call the front desk and speak with someone. I was extremely happy to have Olivia pick up the phone and help me with my requests. We are all busy and I always fear reaching out to a web-based industry by phone but she was amazing. She was cheerful, helpful, and made me feel very much at ease! I havent stayed here yet but I would highly recommend just for the service so far!!

Attended a wedding here. Grounds were very well kept and the staff was very polite and helpful. The wedding benefited greatly from this. I’d consider staying here if I was in the area!

Upon arrival we wanted to split the room between two cards but the hostess wasn’t able to do so. Our first night stay was in a room with air conditioning that didn’t work and a phone that didn’t work. We asked the next day for maintenance but were moved to another room which was better. The rooms are outdated and musty. It’s a shame. The beach is beautiful but the tar that gets on your skin is not. The resort has a lot of potential but it would take some money to bring it current and it definitely needs more than one pool to accommodate everyone. Maybe a lazy River on the side that is nothing but water falls and landscape that I haven’t seen anyone over there enjoying. Waste of space. I spoke to someone in the elevator that said they had to move to another room at 3am because the shower pan flooded the carpet.

Like everyone states, rooms smell musty. Lighting in rooms is awful. Food at restaurant was bad. Location is beautiful and staff were very nice.

Great location. Hotel could use some updating, but had a very nice stay.

Being on the beach is a huge advantage for this hotel; however the room provided for the long weekend family vacation is awful with non-functioning AC (humid, smelly carpet) and poor performing RI shower. Only so much can be done by maintenance personnel to salvage experience from a substandard room. Would request to have room 7113 thoroughly repaired before issuing to other guests. Beach access is great and hotel has well maintained pool and outdoors.

Great Suites... both bathrooms had showers. One was a tub/shower. In addition to the main door... both rooms also had a sliding glasd door out to the other side of the building. The beach side rooms have great balconies and you can walk straight out onto the beach through the sliding glass door on the first level.

This is my wifes and sons favorite hotel. We had a suite on the first floor that went right to the beach (rm. 7112). It was the best 50th birthday experience I could have asked for.

Blessed Hope Chapel womens retreat. Beautiful hotel!

The place is timeless. feels like you can be anywhere in the world. huge pool, huge hot tub, bar & grill, on-site spa. the staff are great!!!

Breakfast was chaos. What resort closes breakfast at 10am on a weekend? The line for breakfast was crazy. The hotel has stopped snack time because apparently it does not consider itself to be an Embassy Suites. They are falsely using the Embassy Suites name. They are converting to a Curio, and they consider themselves to be too good for Embassy Suites. They did not give me an upgrade despite being a diamond member. They dont care about diamond members. They care less if you are a Hilton member of any kind. They had available rooms, and wanted money to upgrade me. They also had closed all their hot tubs.

Positive: The location was perfect. Great sliding door to the outside and the grassy area was nice. Negative: The room could use some upgrades. The wifi was terrible. The lighting wasn¿t bright enough. The closet door was broken. There was a plumbing issue that needed fixing on the second day.

Positives: Super friendly staff, great restaurant.Negatives: I’ve stayed here several times for work trips, every time I have the same experience with my room. The rooms always smell moldy/musty. The smell is so bad that I often can’t sleep while I’m there, and my fiancé notices it on my clothes when I get home. This last time, I also noticed mold on the shower curtain. Since this is a regular occurrence, I sent in a complaint to the hotel management, but never heard back. For the price this place charges for rooms, I would personally hold Hilton to a higher standard.

Great location of course. Stayed in 2nd floor room and could clearly hear the folks above me walking around. Hopefully they were stomping but more likely the ceiling is thin. Order the salmon dish for dinner and it was ready quickly and tasted great. Id order it again.

Great for a daycation. We live a neighboring valley and frequently stay for the night. Not sure why the prices have doubled recently but to avoid the gouging try to stay durring the week for more normal rates. Access to the beach and a park is super easy. This hotel also has a vendor that rents bikes. The pool grounds area is our favorite part of the hotel. Its tropical and the staff is friendly.

Excellent. This hotel is great if you’re a laid back person who wants to relax on their vacation. It’s right by the beach and the rooms are spacious. I wouldn’t say it completely blew me away, but it most definitely has a charm to it. The outside looks more luxurious than when you’re “inside” walking through the corridors. Overall great service and AMAZING staff.

After viewing the website, looks like a great place to visit. Pet friendly.Adding it to my list of things to see.

The stay was quiet and peaceful; just what I needed in order to unwind.Very popular place for the labor day weekend.

I have been coming to this Embassy Suites for years. I came to the same location in February during the height of Covid and knew that the hot tub was closed. However, on this trip, I was told that the hot tubs were open to the customers. It was not. In fact, while we were swimming, a jack hammer was used on the hot tub and a plume of cement and smoke spread throughout the pool area. I quickly took my children to the room so that they would not inhale the substance in the air. We have returned to this Embassy Suites because we love the pools and hot tubs and the location next to the beach.

Ive stayed in hundreds of hotels (at least) and this was by far the worst. As we walked through the building to our room, the mold smell was overpowering and when we got into our room, the smell was so bad, we could barely breathe. It definitely seemed unhealthy and there was no way we could sleep there. The room was extremely dirty. We didnt want to touch or sit on anything. The atmosphere was frat house party. People were everywhere drunk, extremely loud, smoking, spilling beer over everything. We called the front desk and told them about the terrible mold smell. They said they didnt have any other rooms and since every nearby hotel was also booked, we asked if we could pay for the room but sleep in our RV (which we drove there and was parked in the lot) since we didnt feel safe staying in that room. They said no. On the plus side, they said theyd refund our money (although Ive yet to see the refund, so it doesnt not seem as though that actually happened) and we drove 45 minutes to another hotel.

Positive: The restaurant had great food and service. Negative: The hot tubs were not available due to Covid 19 mandates. There was no maid service the first night of two. I think they only refresh and clean after your stay because of their Fresh Room Policy for new guests. They have a clean room sticker on door.

Great, besides the fact that a person in a wheelchair with a ocean view room, cannot see the ocean. Theres a wall that is very high. (about 4ft) and the sliding door leading out is not wide enough for a wheelchair to fit through. Room decor and ocean view is beautiful. Staff is great!

Grade F+. Very understaffed, poor front desk and wait service, room is dated and $300 per night over priced, hot tub out of service, no bath towels, room was not cleaned after requested, no orange juice at all at breakfast, pay $32 per night for self park, gift shop charges you for a plastic bag on each purchase, skimpy drinks at the bar…. But the Valet staff were very nice and prompt.

This is one of my favorite places to escape for a night or two. Great prices, great rooms, and the restaurant on site is actually really good. The property is across the bike path from the sand. We stayed in an ocean front room, 10/10 would recommend. Sunsets here are amazing. The rooms are nice, and have two full bathrooms, this is always a plus when traveling.

Overall the hotel was great, very clean and the restaurant and staff (housekeeping) where excellent. I would have given it a 10 but the hot tub was unavailable and the person taking care of our check-out was rude, she seemed bothered by my wifes question regarding the 12 dollar a day credit for alcoholic drink.

Great location with direct beach access, though facility interior is a bit dated and would need some refreshing and updating. Wifi and mobile signal is poor at some ground level room. Daily parking is steep for $32.

The hotel landscaping was beautiful, the pools was having water chemistry issues that were addressed. The breakfast was fine, during Covid they were doing the best they can. Had to call for coffee service, missing hairdryer and room only had one trash can. Room was quiet.

Outside pool area and beach are nice. Rooms are extremely dated and run down. My husband got trapped on their elevator.. huge hole in a chair in the room, one bed was ok and the other was extremely worn down and uncomfortable. We scheduled house keeping for 1 day during our stay and they failed to show up. Claimed that they had “issues”. For $500-$600 a night you think they could clean your room one time during your 4 night stay. If you want a nice room stay somewhere else.

Great place for families. Easy access to the great sandy beach. Breakfast was better than I expected with covid restrictions, as such pool access was by reservation but lots of options to stay in. Rooms were very nice. Staff very friendly... will we come back? Not for that cost on Saturday night and we were three families so over $1,000 for all three rooms. AirBnB would have been a better option. But I did appreciate the waterfalls and the ambience of the place.

From the moment we arrived the service was horrible. We stood in line at the check in desk for quite sometime, without a simple greeting or a ‘thank you for your patience’ when finally as a front desk person was about to greet us a man came up with a ‘quick question’. They spent another 15+ minutes together. The room smelt like smoke even though I was assured the property was smoke free, I found a cigarette butt outside our patio door. Furniture was tattered, water stains on art work. NO HOT WATER. Only 1 coffee cup and 1 regular plastic cup in a room that could easily sleep 4. No bottle water in room and the vending area had no vending machine. I have traveled the world and this by far was the worst experience for the price. Was no where near what I would expect for 4 diamond resort and $300+ a night. I would not recommend this hotel to anyone.

Great area to be at for fun in the sands at the beach and pool for the family but the resort needs to be update and remodel for the price we are paying per night.

A bit expensive but worth the money. Access to beach is awesome. View of the beach from my room was amazing. Room was clean and big. Overall great experience!

The room smelled like either pee or moldy wet when I walked in but when we were about to sleep and we opened the couch for our kids to sleep and it was all moldy everywhere! Im pretty sure the mold and smell is not good for your health. That is not acceptable! We we all had to sleep in one bed. I tried to talk to a manager but you they were in a meeting. The $150 room upgrade was ridiculous rooms need to updated.

The staff was very friendly and professional. My fist impression after leaving the lobby area into the hallways and room is the facility needs a facelift. But the room was clean. $32 for parking, $20 for a chicken sandwich and $6 for a soda seems outrageous but I paid it without complaining. Oh I did enjoy the fact that the beach is right outside your door. My morning walk before leaving was pleasant.

Hotel is beautiful, grounds are clean and calming. The salt water pool was amazing and unexpected. We had a hiccup on my part while booking. They quickly fixed the mistake i made. Great staff. Would definitely stay here again.

We love this place! Its right on the beach. Lots of places to walk to. Weve gone there a couple of times and might go back again!

My family and I have been coming here to the Embassy Suitess Mandalay Beach for 17 years. It was never much to speak of but it was affordable and at the beach. Now, its still nothing to speak of plus its very expensive. I am stood in line for 20 minutes, waiting to order my breakfast with a torn meniscus in my knee. Then, there’s no manager’s reception but a $7 credit for a drink that we stood on line for another 20 minutes to get. There is not enough staff. The rooms are not clean. Im here for my 25th anniversary celebration and do not have any support from the people who are being paid to accommodate me. This is a $70 per night motel that I am being charged $500 per night for! Major disappointment. As a Hilton Honors member, I will be making my concerns known to corporate. I would like to be able to come back, but not without major changes. It’s still at the beach though!

Great hotel near the beach. They did a wonderful job hosting and keeping guests covid safe. Room was clean, but slightly dated. Ceiling noise was loud due to all the foot trampling by kids and guests above us. We had the unfortunate experience of finding a seal carcass on the beach.

The sunset and coastal grill is perfect place and timeThere is a chef called Jose cooks delicios🤌

Lovely relaxing hotel come a very good food and lovely people running it

The staff are very very nice at this location. But I guess you can expect that for the price you pay. Either way, they have left a very good lasting impression on me. The location and amenities are perfect, we’re here for a few more days and I’m excited to explore more************************************************Update 7/28The staff at this location are amazing but after spending a few days here this has to be the loudest hotel that I’ve ever stayed in. I’ve been deployed overseas and stayed in tents with 20 plus ppl that were quieter than this. I am a disabled vet with sleep apnea and insomnia and I had the worst sleep ever.When I complained about the noise nothing came about but more noise. You can hear other ppls doors slam all day, the folks above us were so loud that we constantly heard footsteps and running, the door that leads to outside slams constantly. Overall the location is beautiful but I hate to say that I may never come back.

Excellent....this hotel is great to take a relaxing time!! Im going to come back soon! 😃👍

Amazing place to stay. Beautiful and clean grounds. Location is a must! Can rent bikes and ocean toys from the hotel!

Wifi needs to be better if I were to rate them 5 stars. Other than that, had a great time over the 4th of July weekend!

So I went for a wedding this is actually 4 years ago and the reason why Im bringing it up again is it because when my pictures pop up for the special occasion it brings back all of the irritation and anger I was there for the cappadona wedding...The bridal couple had to change rooms twice due to some type of a bag bug on one of the beds.. I purchased two pairs of very expensive sandals for the bride who is like a sister to me because it was a beach wedding both pairs of sandals her makeup and everything else were stolen from the room without recompense ever from this hotel when her and her husband were leaving the hotel the staff in the elevator were discussing how good the wedding cake was when she requested the rest of her wedding cake to take with her they told her that they could not give it to her that they had thrown it out when in actuality the staff had in fact been eating it its been 4 years theres never been an apology theres never been an explanation and theres never been a return on any of her things so the majority of the things that she purchased for her wedding including decorations were taken given away to staff eating and stolen and when those pictures pop up in my photos every year its just insights it all over again

Our over-priced room was not only run down and neglected, but also infested with bed bugs. Management offered a replacement (upgrade), but that room also showed signs of the pests, as well as signs of poor housekeeping. Housekeeping denied the infestation until I literally showed her four, living, crawling bugs. We left and were not charged for the room, but I was charged for dinner (understandable) and $32 for parking.

Amazing location right at the beach but accommodation and food needs a lot of improvement (for the price you are paying).

Painful. Heartless manager. Called to reserve a room with a tub. I am fully disabled. Realized in the morning that the tub wouldn’t hold water. Instead of comping us for the room as most hotels would, the manager offered only a $50 refund or move us to another room for a couple of hours. Moving would hurt even more, so I declined. Left in severe pain.

The hotel was in a good location. Cleanliness was lacking. The rooms were old and outdated. No wifi in our room, which they never resolved. Broken shower head, stained tiles and toilet. The window and balcony was filthy. For the price we paid for an Ocean view suite, it was very disappointing. The restaurant was closed, except for take out. There was NO room service. You could only use the pool for 30 minutes, with a reservation. They had NO opening times for us to make a reservation until after our check out time. They would not give us a late check out. I have photos, but am unable to post them now.

I got married here in Nov 2020! This place has a beautiful lawn with the beach backdrop! We loved everything about this place! Tiffany, Kaila and Toby were great and assisted in every step of the planning process. We had asked for an all vegetarian menu and Our customized wedding lunch tasted delicious! Our guests were extremely happy with the rooms and we had absolutely no complaints whatsoever! The bridal suite deserves a special mention!!

Very good attention. the facilities need to be better detailed ...

Beach Day Trip: There is nothing like visiting the ocean to regain our sanity after weeks of careful Covid sequestering. We grabbed our beach gear and drove to the Embassy Sites at Mandalay Beach in Oxnard. It was perfect. We paid $7 for valet parking near the entrance. We bought a to-go lunch at the restaurant and walked out to the beach. Make sure to let the front desk know you are buying lunch and theyll give you a guest key youll need to get back into the hotel grounds from the beach. There are convenient restrooms in the hotel restaurant. The beach is beautiful and deep with clean fine white sand. We watched the waves, filled our lungs with the clean air, bathed in the sun, and enjoyed a very nice lunch. Hours later it was easy to carry our beach chairs to the car. If you are getting stir crazy this simple day excursion is the cure.

This hotel advertises a beautiful beachfront view, BUT be careful. Not only do many rooms not have a beachfront view, but if you book a room that is not specifically an ocean view or partial ocean view, you may end up not even with a courtyard view, but of a trash strewn utility lot, garbage trucks, and the hotels garbage bins. Our room had a nice patio with such a view (see photos). I know this is not a five star hotel, but come on! At least put up a partitian to block that mess. When we arrived at our suite and realized that they had relegated us to the ghetto side of the hotel, I called the front desk and asked for a room change. The receptionist was cordial and made an effort but could not help us even though we were willing to pay for an upgrade. The same was true of the receptionist who couldnt give us a 1 hour late checkout so I could go for a jog on the beach after waiting 45 minutes in the breakfast line. So much for loyalty to their Hilton Honors members. I probably wouldnt even be making a stink about this except our bad room location was the same price as the same type of room with much better locations. The other downsides of the hotel was the $32 a night self park, the dated, dingy, and dim rooms, lack of anything in their in room media offerings other than basic cable, and the musty room odor you would never expect at a hotel like Embassy Suites. On the plus side, the hotel is in a beautiful location, suites are spacious, beds and pillows were comfy, the grounds are nice overall, the complimentary breakfast was good (although the wait was long), and the staff was courteous even when they couldnt accommodate requests. Id give this hotel another shot but would make sure that I dont end up in the ghetto section next time by specifically booking an ocean or partial ocean view. Also I hope they give the place some updates in the near future as it feels a bit dated. Overall very disappointing stay. Do better Hilton!

The view was awesome. The service was pretty good. .... But the room was poorly maintenance. A little dirty for a high end hotel. And for a day there was no hot water in the room. But my love and are from out of town. And made the best our vacation. Im the food is pretty good 😁

Excellent service, courteous and very helpful staff. Easy access to the beach that almost feel like a private beach access on weekdays, and not too crowded on a weekend. I highly recommend this Embassy Suites Beach Resort.

Amenities and quality of room not commensurate with the cost. Really substandard.

Old and out dated ... need a make over on the whole Resort... wasnt Worth the 1600.00 I paid for two nights......from squeaky tubes to shower handle loose and about to come off.

Great place to stay. Nice accommodations, relaxing, and on the beach.

Amazing destination hotel near LA! Gorgeous sunsets right from our porch! Staff was very kind and helpful. Pool was well warmed and reserved spots made it covid friendly. The grounds alone are so pretty with waterfalls all around. The breakfast and snack happy hour were fun too. Would love to go again!!

Beautiful resort, great amenities, terrific staff and lovely location. Best. Trip. Ever.

Older building, but we loved the view from the balcony. The staff was great!

Its a great getaway but because its pet friendly there is a odor so bring a scented candle.

Great location, right by the beach. It was a bit noisy, the bed, doors and cabinets creaked. Not a big deal unless youre traveling with a toddler and trying to get out of bed or into bed once they have gone to sleep. Also you can hear the hallway noise and the ones above. We stayed in the first floor and through the night we can hear the people above slamming and walking back and forth.

Check in was a horrible experience. Did mobile checkin and came in expecting everything to be set and working. Digital key didnt work. It was a maze to find the front desk, and when I went to fix my digital checkin the older white lady in the front was so rude. I had to call hilton corporate to be able to get help, and the black lady was able to check me in after corporate called. There were no dolly carts available near the elevators which I was told there would be. Had to ask 2x to get a bellboy to bring to my room. They have an employrr whp is not helpful and directing me to an opposite end of the hotel when I asked where the lobby was after trying to find it on my own. The other guest in line also approached me saying they has trouble checking in. The pet fee is a lot and we were able to receive only one dog gift even though we had 2 dogs. The restaurant had horrible service and an only dessert order took over 1 hour to get ready for our togo order. I wanted to cancel after approaching the one hour mark and the bartender finally went back to get my food. They quickly stuffed everything in plastic bags when all the other to go orders were in paper bags. Portions were small for the price I paid. There should be compensation for the poor service at this restaurant. Even the person sitting next to me ordered dinner after we ordered and they got their food sooner than us. Lots of fees including parking 125 dog fee. The room was large but outdated. 2 baths, large balcony. Building 3, 2nd floor had as described full ocean view. The fountains were nice. We went to walk our dogs and there was a couple behind us with an unleashed small puppy dog that said, you dont have to pick up the poop, everyone leaves it. Despite the positives this did not suffice nor replace the poor customer service I have received at this place. Not worth $800 price I paid for being a hilton honors member or for the initial presentation when driving in. Id rather stay in my car, which someone actually was doing in the garage near our car at 10pm tonight.

Gotta change from 5 to 3 stars after 2nd visit, I was on vacation and got rudely woken up to someone hammer away at something above us, then got moved to a room to have a chainsaw waking us up at 9 am the next morning, I was on vacation Id like to sleep in, guess its not allowed at this place, as there trees are more important than a guest relaxing!

Beautiful beachfront hotel. One of the nicest Ive been too.

Great location. Furniture was average and not very clean. No USB ports

Positive: On the beach. Location was awesome! Negative: Staff wasn¿t very welcoming at the front desk or by the pool. For the amount of money the service wasn¿t up to par.

Nice location could be a little cleaner.

Nice beach access. Room is nice enough.

An utter disappointment!Okay, lets start with the good - location. Steps from the beach. Cant beat it. It is also good for families. If you can get one of the beach view rooms with the patio you can hang out on the patio while the kids play in the sand. And thats about all the good I can say about this place.I know that this used to be a magnificent hotel. Ask anyone who stayed here in the 80s or early 90s and they cant say enough. However, the furniture, telephones and paint that was there 30 years ago is still there.Id requested an upgrade to an ocean view room but it wasnt available. We had a resort view room. Which was basically really loud waterfalls and dead palm trees. The hotel definitely needs some TLC. The paint is dull and peeling. They patio umbrellas are faded and broken. The front of our room had a view of the dumpsters.Now to the room itself. The rooms are large and had 2 bathrooms which was really nice. The suite had a living room and separate bedroom. The furniture was old, stained, and dingy. We refused to sit on the couch. I sat in a wooden arm chair and my boyfriend sat at the desk. Not exactly comfortable.The sticker on the door claimed the room was sanitized. However, there were fingerprints all over the doorknob which says to me the handles were not cleaned. The brown paint was peeling to reveal the teal/turquoise paint underneath. It was gross. The duvet was dirty. There were feathers on the floor, I assume from where the pillows were placed. And dont get me started on those pillows! Awful!The worst part of all of it was my bill.... $399.61 which included $32 for SELF parking. The management has failed in keeping this property up to the standards of the past. Covid cant be blamed for this. The property has obviously needed some much needed attention for years.

Positive: Staff were very accommodating and pleasant. Location was perfect! Negative: Rooms need a but of updating and smelled kind of old.

Good beds nice view it’s close to a cabad house

For a premium room I thought it was mediocre. First it was so dark. Its great to use energy efficient lightbulbs, but when you have to turn on every light it defeats the purpose. It didnt help that the décor was dark as well. A dark brown wall and headboard in the bedroom. It was more fitting for a cabin in the woods and not a beachfront resort. The bed and pillows were very uncomfortable. Plus, for a premium room one would expect a soaker tub and a separate shower; it had just a regular tub with a shower head. It was nice that they replenished the snacks, but it would have been nicer if they had 3 different chip bags instead of all 3 the same. The outside of the hotel is beautiful. The pool is nice and big. Being right on the ocean is very nice. They did have a lot of bikes for guests to use.

Beautiful venue! Been to embassy suites all.over the country, so far this is the best!

The grounds are absolutely beautiful. Incredible gardens, ponds, fountains, and right up against the beach. It was too chilly to get in the pool and the hot tubs were closed due to covid, which is a shame, since they looked super nice. I loved walking around the grounds and taking in the views!As beautiful as the landscaping is, the rooms are not great:1. Although everything was sanitized there was dirt on the walls and floors.2. The walls/floors/ceilings are EXTREMELY thin and creaky. Our upstairs neighbor walking around was loud enough to wake us up every single every night and morning. It was miserable. The hallway outside the room was all tile, so it was also incredibly loud. This is not the place to go if you want peace and quiet in your room. Ive seen other reviewers mention this. We could hear every footstep, every toilet flush, and every door slam in the entire building.3. Also, the water tastes absolutely terrible. I grew up on hard well water but this was nearly undrinkable.4. Our windows both faced a sidewalk and the paved patio. People frequently used the patio as a shortcut for the sidewalk, so we felt like we had little privacy with people constantly walking right up to our windows. Some sort of divider between the patios (like some other buildings had) would fix that!5. The heat in the room also didnt work. It was getting into the 40s at night, our room was set to 75, and it was still blowing out cold air.The staff was all incredibly friendly and helpful. We decided to pay for valet parking so we didnt need to go to and from the guest parking every time. While it was convenient to be parked right out front, the valet was almost never there. Almost every time we needed the car (which was pretty frequently) we had to go to the front desk to get/drop off the keys. Once there was no one at the front desk and we had to wait over 10 minutes for someone to appear so we could get the keys. When the valet was there he was extremely friendly and helpful.Overall we enjoyed our stay! It would have been great if the rooms werent so poorly put together. The scenery was the redeeming quality.

I had unpleasant experience. I will think about this location twice.

Great place, good breakfast selectionVery close to the beach and playgroundExpensive parking fees!

Resort travel is back. The place felt like a hospital. The buffet breakfast and happy hour drinks as well as the spas were all closed.

Nicest Embassy Suites I have ever stayed at. Awesome view from our beachfront room (6202). I felt safe there with the COVID protocols they have in place. Room was sparkling clean and sanitized. No maid service until you leave, which is fine by me. Breakfast is still served, but no custom omelettes right now. At the grill they had scrambled eggs, french toast, biscuits and gravy, bacon or sausage, potatoes. Just tell the chef what you want, and hell put it in a takeout container. In the front you can ask for coffee, tea, juice, yogurt, and fruit. We ate on our room balcony, but some people ate on the tables by the pool. We rented electric bikes for 2 hours which was conveniently located at the back of the property by the beach trail.

Love this place. Staff couldnt be nicer and more efficient. And the location is perfect!!!

Terrific location. Spacious rooms. The furniture is tired and needs an update badly. Wi-fi is weak and instable. Absolutely no service in rooms over Memorial Day weekend. IE: Rooms and bathrooms not cleaned or serviced. Unworthy of the Hilton branding.

For the price we paid to stay there, I expected a LOT more. I kindly bagged our trash and put it out by the trashcan near our room, which was full. It stayed there for 2 days. My daughter stepped in dog poop on the bridge and slipped and fell. It got all over her and it remained on the bridge our entire stay, even though I told the front desk about it. Our phone in our room didnt work. There were hardly any staff around, but when I saw them they were not very pleasant.

Considering all the precautions being taken due to COVID, it was a great experience. They manage the pool in an effective manner, staff is very friendly. Pat at the front desk gave us a warm welcome and thoroughly explained all the services available, she was so nice she was even able to upgrade our room. The food was great as well. It was nice to have the resort almost to ourselves.

Thank you for kind staff and for proximity to the ocean. It was nice hearing the waves at night, seeing the ocean and surf, walking on the beach.

Great view and the rooms are excellent. Definitely worth the stay, especially for weddings.

Nice place and location, staff friendly, rooms ok, but a little dated. Front desk informed us that they will be going through a total refurbish later in the year.

This hotel is substandard. There was trash littered about the property, including used gloves and used masks on the grounds and bushes. There are dozens of rat traps barely, some barely disguised as rocks and others big plastic black hotels for rates, all over the common areas. We also noticed full trash bags on the ground with clear evidence some kind of animal had bitten through the bottom. The bed had a huge dip in the middle, which made for the most uncomfortable nights sleep ever. The front desk staff seemed like they couldnt be bothered, though they did say they would notify housekeeping. I wonder if they did.....

This place is off the beaten path. Perfect location for a weekend rejuvenation trip. The decor of this place is unique. They have a jungle rain forest theme. The complementary breakfast in the cafeteria is made to order.Also the staff and other guests maintained a comfortably social distance environment. The rooms were clean. The softest memory foam beds. Opened patio doors allow just the right amount of ocean breezes.Yes. If you get a chance to go to the Mandalay beach resort, just do it.

We were just so disappointed this time. When we stayed in June and we were in building seven, we had the best view with an amazing balcony. the room felt worth the price. This time we stayed in building two and it was unsatisfactory. For the price we paid I was very disappointed, especially for being a Hilton and Embassy Suite property. We were going to book again for the summer and after this trip we decided well find another place to visit.

My wife and I had such a great experience here. This place is a great way to stay right on the beach in SoCal without spending a crazy amount of money. The on site restaurant is excellent and there is a complementary breakfast every day. Great access to both LA and the central coast. Highly recommended.

Pros:1. One of the best resorts stay we had in recent times.2. The Partial/Full Ocean View Suites are the best choice.3. Suites are spacious and décor is very welcoming.4. Pool is huge and the setting is very natural.5. Right at the edge of the beach & has nice public walkway in between.6. My toddler son loved their Mac & Cheese and we ended up ordering on back to back evenings.7. The view from 2nd/3rd Floor is to die for.Cons:1. In COVID times, was expecting Sanitizer dispensers at all touch points; which wasnt the case always.2. Breakfast has limited choice for non-meat eaters - just grilled potatoes, juices, yogurt & fruits. No breads, bagels, etc.3. Needs maintenance in certain sections. Some walkways are really stinky. The building we stayed was super nice & clean though.4. Expensive - Self Parking is $32/night, there is a beach parking at walkable distance not sure if its free or cheaper.