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TIVOL
4721 W 119th St, Overland Park, KS 66209, United States
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Li
Review №1

We are so happy with all of our purchases and experiences with TIVOL at the Hawthorne Plaza! Annie has worked with us for years. She helped my husband and I pick out the most beautiful wedding rings to match my gorgeous engagement ring. She takes the time to explain metals and gems and work within our budget. Most recently she went above and beyond to help repair and replace a lost diamond for my father’s class ring. She found a beautiful diamond and my father couldn’t be more pleased. I cannot express how much Annie’s professional and personal time/care mean to me and my family. No request or concern goes unaddressed. Thank you Annie!

Ja
Review №2

I had a very good experience here. Alana helped us pick out wedding rings. She wasn’t pushy and helped us find exactly what we wanted. She treated us very well and I look forward to seeing her again. Because of her we will continue shopping here for all of our jewelry.

Ro
Review №3

My wife recently earned her Doctoral degree and I wanted to find a special piece to commemorate her achievement. Heather was incredibly helpful and thoughtful in showing me many great options. We decided not only on a pair of Lagos earrings but a David Yurman bracelet. I will always go to Heather and Tivol for my jewelry purchases

Ch
Review №4

I had a really great experience at Tivol. I went in to look at watches this past weekend and was helped by Leslie. She was patient, positive, and not pushy. I appreciated the experience and will definitely be back.

Ma
Review №5

We had such a horrible experience buying a Rolex it was strange. My wife bought a 31, got it home and felt like she needed the 36. We were rudely talked to by Leslie about the return policy that we were never told about. There was nothing that they would do about it and we were stuck with the purchase. Told the sales person we wouldnt be back after how rude they were, to no response. Felt like they only cared about your money, not about you.

Ma
Review №6

I went in to the store to pick up a Rolex and was not only greeted like family by the Rolex AD, Denise, but also by everyone else in the store. The experience felt as it should when buying a luxury brand, although many times at other stores that hasn’t been the case. The process was seamless and enjoyable, and will 100% be returning to this store to buy all watches, jewelry, etc.

Gr
Review №7

It was great working with Annie on the recent purchase of my Panerai timepiece. She was very patient in working with you with my travel schedule by sending me communiques about the different models I expressed interest in. I had numerous questions and she was patient in responding in a timely and professional manner. I am interested in Rolex and Panerai timepieces and she is extremely knowledgeable of these timepieces.I will be purchasing another Panerai in the comings months as the model I am interested in has not been released yet. I would definitely recommend Annie for your jewelry needs as she is professional, knowledgeable and courteous.

Ja
Review №8

Beautiful store with gorgeous jewelry. Denise helped us and she was so kind, knowledgeable and professional! The security was also top notch so we felt safe there while shopping. We will definitely be back again. I believe I could hear a couple of things there calling my name. Great shopping experience overall!

Sa
Review №9

It’s so refreshing to walk into Tivols and Annie Powell is the first smiling face I see.She is very knowledgeable of her jewelry, especially Penny. Annie is always so kind, caring and puts clients needs firstI appreciate her and she has been very helpful with all of my needs.Annie deserves a Spa day:) Thank you AnnieTerri S would also like to give her kudos to Annie. She has worked with Annie for many years a d she thinks she is the cats meow! She can not say enough nice compliments. She says Thank you.Soon she will be back in for more Penny😉

Sa
Review №10

My fiancé and I went into Tivol looking for our wedding bands. Kailey ended up helping us and she was wonderful! She asked all the right questions, stayed within our budget, and showed us beautiful rings! It was such an enjoyable experience thanks to Kailey. 1000% recommend her and Tivol for all our jewelry needs!

St
Review №11

Neb and the team at Tivol was incredible. Neb called me as soon as my time piece came in and couldn’t be happier. I have always had top notch service when visiting their store and will purchase solely from them on any watch purchases going forward! Thank you team

No
Review №12

Leslie and the Tivol team really went the extra mile to make sure I was happy with my watch buying experience. She answered all my questions and even helped me pick out an appropriate model for my hard to fix wrist. I cant wait to start my next purchase already!

To
Review №13

Alana was terrific to work with! She was patient, helpful and never pushy. We have found our family jeweler and are looking forward to working with her again in the near future.

Ci
Review №14

We had the best experience with Kailey Young! She helped us with picking out and purchasing 4 stunning rings and a watch. She was extremely informative and had so much knowledge on bands and watches. We were especially impressed with the wide selection and quality. We will 100% be back to visit Kailey at Town Center!

Je
Review №15

Kailey was very knowledgeable and friendly. We love shopping locally and Tivol and Kailey are Kansas City treasures! We bought two pieces that are so well made and timeless they will last a lifetime!

Sh
Review №16

I have purchased many things from Tivol, and they have always been beautiful and the service is outstanding! I wanted a Rolex and Heather was very kind and informative and helped find the perfect watch (even having them sent over from the Plaza so I didnt have to drive!). I would highly recommend Tivol for any fine jewelry purchase!

Me
Review №17

Polite and knowledgeable staff, Denise went above and beyond to help me. She provided excellent customer service being positive and upbeat. She showed me many options in styles and price ranges for what I was looking for. I would definitely go back!

Ta
Review №18

Gloria was such a great person to work with. I’ve never purchased a watch like this before. She put me at ease, added me to the waitlist and called me the minutes she received it. If you’re looking for a Rolex, she’s your go to person.

Er
Review №19

I went into engagement ring shopping with absolutely no idea of anything. The staff was so helpful and I never once felt pressured to buy anything. They explained, in detail, anything I wanted to know and gave me so many options to stay within my price range. My fiance tells me daily all of the great comments she has received on the ring. 10/10 would recommend Tivol to anyone.

Le
Review №20

Always a great shopping experience at Tivol! Denise has always been amazing at showing us just what we want and helping us with details or repairs if needed! We would not shop anywhere else!

Ma
Review №21

My experiences with Tivol and especially Gloria have been wonderful. The entire customer service experience is fantastic and Gloria made me and my wife feel special. Weve picked up a couple of lovely items this year and we will definitely be returning customers.

Ca
Review №22

An absolutely wonderful experience with Tivol. Alana is the best, she helped with the purchase of two wonderful timepieces and went out of her way to come in on her day off to finish up our transaction. Denise is also wonderful and was a great help! The whole team made my experience a great one. I highly recommend anyone looking for a great timepiece to go to Tivol.

Ja
Review №23

I saw a beautiful pendant necklace on a social media post and fell in love. My husband was very sneaky and contacted Annie Powell about a purchase. I was so surprised and delighted! The diamond palm tree was perfect and the Tivol team could not have been more helpful.

Co
Review №24

Top Tier Service - Carly McFadden takes customer service to a new level. She was available after hours to answer my questions and worked with my schedule in this crazy COVID world to get me the watch I was looking for. I cant thank her enough for helping me continue to build my collection.

Ja
Review №25

Tivol did an outstanding professional overhaul of my Rolex. Long overdue. Ended up working this long distance which was irrelevant with text and email. Repairs great and FEDX to my door in a day. Thanks ever so to Alana and Kailey!

Ha
Review №26

I had an excellent experience with Carly McFadden at Tivol! She provided the best retail customer service interaction Ive had hands-down; so personable, so professional, and had an answer to every question. Carly designed and created a vision I had for a necklace I wanted, going above and beyond my expectations. She has a true talent for sales and fulfilling customer need!

Ta
Review №27

We have been happy clients of Tivol Jewelers for many years now knowing they have the finest of quality no matter what we are looking for.Throughout this time, Denise Baker (Hawthorne Plaza location) has been our personal sales associate. We were just recently reminded of how appreciative we are of having her assistance. Denise is able to provide exceptional service through sharing her expertise, prioritizing our requests, and making herself available whenever needed. She makes each shopping experience a pleasant one.Though everyone at Tivol is professional, courteous and helpful, Denise is always a joy to work with!

Da
Review №28

Recently moved to the area and stopped by to look for a rare timepiece and had the opportunity to meet and discuss what I was looking for with Alana. Given the craziness of the watch market it’s easy to meet AD’s that are dismissive but my experience here was totally the opposite of that. Alana was patient, very informative and has followed up with me. Would recommend Alana and the TIVOL team without reservation.

Su
Review №29

Gloria was so friendly, kind and helpful. Shopping with her in the store was a fun and not rushed experience. Will be back again!!

Co
Review №30

AJ Paddack is amazing and fun to work with for all my jewelry needs for my entire family. We have worked with her for decades. Aj is an expert with watches, diamonds, and designers. My children are now both married and she helped them pick out their engagement and wedding bands. My husband and I are truly blessed to have AJ in our lives.

Te
Review №31

I recently got some new Mother’s Day earrings from TIVOL at Hawthorne Plaza. My husband and I worked with Denise and she was absolutely lovely. Great to work with, super accommodating, and made things quick and easy! Would highly recommend TIVOL at Hawthorne Plaza and Denise to anyone!

An
Review №32

We had my first wedding ring turned into 3 rings for my daughters and a necklace for myself. The whole process was fabulous and Alana was an absolute angel during the process. She has amazing taste and is super attentive to detail.Highly recommend Alana to anyone looking for that perfect gift for your special someone. We loved everything about our experience! Tivol and Alana will have our business for many years to come!

Er
Review №33

I had a great experience with Heather@Tivol. I purchased a Tudor Black Bay 58. The watch is fantastic and the customer service was even better!

Te
Review №34

Annie Powell has been my jewelry guru at Tivols for over 25 years. She introduced me to Penny Previll. Lately I’ve taken my staff out for Tivols Runs. Annie enjoys these as much as we do. No question is too small!

Ch
Review №35

I recently purchased a David Yurman ring from Tivol in Overland Park. I highly recommend working with Alana. She went above and beyond throughout the entire process. She knew what I was looking for and took the time to research different types of stones and their meaning to help with my decision. She was incredibly knowledgeable with the entire line. Additionally, the ring was a little snug, so she arranged for it to be sized and to then to ensure my complete satisfaction, ordered in the bigger size for me. What I appreciated most about Alana is that I never felt like I was inconveniencing her. She truly delivers this level of service to all of her clients.

An
Review №36

Neb at the Hawthorne location was very helpful in providing recommendations that fit what we were looking for. He was patient and had nice options to present. Would buy there again!

Ma
Review №37

Three generations of my family have bought their engagement rings at Tivol, now including me! Heather was an incredible help through my engagement ring process. Her experience and knowledge of diamonds gave me full trust I was buying my fiancé the right stone and setting. I recommend Tivol to anyone.

Hu
Review №38

Ms. Gloria McGraft brought Xmas to April and made me the happiest person today. She was able to offer me the Rolex GMT II Black/Blue bezel which is a dream watch and one that I am hoping to use for work as the GMT second time is exactly what I need. She has been a joy to work with while waiting for this piece to come in. She has been extremely professional, really got to know me and the family, and made me feel very comfortable even a friend. I will be a customer with Tivol for life and hope to have many and all our future purchases here. Highly recommend to everyone. Thank you!

Br
Review №39

Another terrific experience with Denise and this Tivol location. Denise always goes above and beyond to help and her customer service is unbeatable. Highly recommend anyone looking for luxury watches or jewelry to visit Denise and Tivol!

Gr
Review №40

Excellent service- Nebiyu was very nice, friendly and knowledgeable! I told him I was looking for a birthday gift for my dad and he showed me so many options in styles within my budget! Thank you, Nebiyu for all the help!

As
Review №41

My boyfriend and I have bought jewelry from Tivol for many years now and our go to person has always been, Carly. She repeatedly offers exceptional customer service which is why we keep coming back to her. She recently helped me purchase a second chain for my boyfriend and I didn’t know what length would look best on him. I was surprised when she told me she STILL had the measurements from a chain I had purchased for my boyfriend 3 or 4 years ago. Thanks to her I was able to gift the perfect present once again :)

Bl
Review №42

Worked with Neb to find an engagement ring. I enjoyed the presentation and the knowledge I gained from it. And I love that they dont pressure you to buy out of impulse.

An
Review №43

Great store amazing service! Alana helped me track down a sold out bracelet in a pinch around the holidays.. she also founds some matching earrings that were beautiful. She was fantastic through the whole process.

Ju
Review №44

Tivol’s Alana Reihs’ care and concern for us—researching, listening to our divergent ideas, and effectively communicating those ideas to their amazing jeweler—resulted in perfection way beyond our expectations! Our best experience with a jewelry purchase ever! Thank you, Alana and Tivol, for my beautiful forever keepsake!!!

Li
Review №45

We work with Denise and always feel well taken care of. All the staff is great.

De
Review №46

Denise has such great product knowledge and positive attitude, she made making a Jewelry purchase much easier. I really appreciated her advise and help, and look forward to my next visit.

Ma
Review №47

My wife had been asking for diamond earrings for a few years and I had put it off because I know nothing about jewelry. I decided to bite the bullet this year. Annie was extremely knowledgeable and patient. She worked around my schedule to keep this a surprise. She efficiently assisted me in selecting a gorgeous (my wife’s words) pair of earrings within my budget. I will definitely be back!

Zo
Review №48

Had a great experience at Tivol in OP. Heather provided undivided attention to me with no pressure when watch shopping. We went through every watch available. She provided great service and went above and beyond to get me the piece I was looking for!

Wi
Review №49

Had a great experience here at Tivol with sales manager Denise. Was able to quickly get a beautiful Cartier watch that I am very happy with! Denise and other sales associates were so kind to me and made sure I got the full 8 year warranty on the watch. Definitely hope I can come back soon!

ch
Review №50

Denise is such a knowledgeable and helpful when I was looking for a special occasion. She kept me updated on getting some options in for me to select from. The whole process was amazing and stress free!

To
Review №51

Katie helped my husband choose a special gift before an important family event, when he wanted my look to shine. He ultimately opted for a beautiful set of earrings, and when he surprised me with the gorgeous jewelry gift, I was amazed at the quality and their stunning design. He spoke very highly of Katie, who he said helped him make his decision over a number of conversations and he remarked how knowledgeable and helpful she was. He is a well-seasoned consumer, and he gives Katie top marks for her level of customer service. Im thankful for all the help, too, as I have a dazzling gift I will cherish for years.

NC
Review №52

I was in town visiting family and stopped in to browse. I wasnt sure what I wanted but Heather helped me find the perfect gift for my sister. She was very knowledgeable and I really enjoyed my time shopping there!

Be
Review №53

Terrific items and remote service! Got 2 gift pieces for December birthday and Christmas, hadnt bought any jewelry in... Too long to print... Tremendous patience with my cluelessness and great recommendations for pieces, which made this a really great experience. The best part has been how my wife almost hasnt taken them off since she got them. Thank you!

El
Review №54

I was shopping for a holiday gift for my husband. Heather was extremely helpful in the selection process. She is very professional and knowledgeable. The combination of her expertise and enthusiasm made the experience more than enjoyable. I will certainly be a return customer.

Br
Review №55

Annie Powell helped me find the perfect anniversary gift for my wife. I will come back here again because the service was amazing.

La
Review №56

Tivol is fantastic! They have gorgeous jewelry and watches with great customer service. Gloria assisted me as I bought my husband a watch last year. She was so friendly and attentive and understood the meaning behind the piece I was buying. We took the watch back months later to get it engraved and Gloria remembered us and our story. The watch was engraved beautifully and they even cleaned my ring while we were there. We will go back to Tivol (and hopefully see Gloria) next time we’re in the market for jewelry.

Ro
Review №57

I worked with Gloria and Carly on the purchases of two PANERAI watches. They were extremely professional. A true delight to talk to. They made it possible for me to get what I want. Thank you both for your help and thank you Tivol!

JT
Review №58

I cant begin to express the wonderful level of service I was provided before Christmas. With weeks to go before the Holiday, I called and talked to Gloria looking for a certain piece for my wife. She transferred it over from another state in less than a week (and even sleuth-fully used specific contact info to keep this a surprise from my wife; she called/texted/emailed JUST as I had asked) and I was able to pick it up, gift wrapped and all! She went above and beyond to make me feel like I was her sole focus, and in the busy holiday bustle, I know she had plenty of work to do. Thank you!

Th
Review №59

Awesome service with Alana. I came in to get a couple of pieces cleaned and she was able to help my FINALLY find a solution to get my pendant restored by rhodium in rose gold!! I have been looking for years and finally! It was beautiful. Thankful and so happy. Thank you Alana!!

Te
Review №60

Annie P. is incredible to work with! The team there is very friendly and helpful!

Al
Review №61

It was our first time visiting here, and we received very quality service! This usually does not happen in jewelry stores when someone is not intending to buy same day. My husband wanted to look at anniversary bands with me, but did not intend to purchase yet. I still felt we had the same treatment as those who were making purchases! We will definitely be returning.

Mi
Review №62

I have worked with Denise for years! She is very knowledgeable, gives excellent customer service and is never pushy! Denise does a great job keeping my wish list updated :-)! Highly recommend for an excellent experience!

Pa
Review №63

Just wanted to take a moment and recognize Heather at Tivol. She was a pleasure to work with as she was knowledgeable, professional and just as important, relatable. It’s stressful picking out an engagement ring and she presented herself and Tivol as a partner and a guide to make sure this moment deserved nothing but the best. Heather has proven the importance of having a jewelry partner in these life changing/life appreciation moments. My family will continue to work with Heather throughout our special moments in life. Thank you

Ni
Review №64

I had the pleasure of working with Gloria when I was I need of appraisal services for some of my pieces. After a quick stop at the Hawthorne location, I was on my way! Gloria handled my appraisals quickly and professionally. When I picked up my jewelry and the paperwork, I was pleasantly surprised to find everything has been polished and shined just like new. I love the Hawthorne location- convenient spot for me and wonderfully attentive and kind people!

Le
Review №65

For a 30th wedding anniversary gift to my husband, I wanted to follow the traditional path of pearls. I had in mind a leather bracelet with a single pearl, and I didn’t want to order online. This was a really big challenge as I had a hard time finding someone in KC that made such a thing of nice quality. After doing some research I finally landed at Tivol. This type of product is not in their traditional product line or wheelhouse but that did not stop Alana from finding something that was perfect. Through lots of texting pictures we landed on two bracelets that she ordered in. The one I had in mind, a beautiful Tahitian pearl with a double leather strap, was perfect! My beloved of 30 years loved it, too! We’ve now decided to have matching bracelets :-) so Alana has ordered one for me. Thank you Alana for truly going the extra mile!

Er
Review №66

I went in to look at engagement rings and Neb was extremely helpful. He gave me a quick guide on the four C’s. There wasn’t any pressure to purchase, rather it was just a fun and educational experience.

Br
Review №67

Worked with Gloria on a watch purchase and she was outstanding.

kj
Review №68

Carly did a great job and has been very helpful with a recent watch purchase.

Da
Review №69

I went in to inquire about possibly getting a ring made from a stone I brought in and they came up with so many ideas. Neb is a fantastic sales associate. I didn’t even think I had such options but he went above and beyond to make something I really liked. He asked his jeweler Bob to join us and give us even more ideas. The custom job was amazing. I cannot thank them enough.

Je
Review №70

Stopped in to have some links taken out of my watch and do a little window shopping. Neb Bachore assisted me and was wonderful. A+++ Will return!! Highly recommended, staff was very knowledgeable and courteous.

Ta
Review №71

Tivol knows jewelry and jewelry repair. My go to place to get things done right the first time. Alana is extremely knowledgeable and helpful. Cant wait until I am in the market for a new piece of jewelry! Tivol is the only place to go.

Ri
Review №72

Great Store and Denise is Awesome!

Ra
Review №73

I had the most amazing experience as usual shopping with Tivols. Gloria helped my family purchase a gift for my daughter for a special occasion. She went above and beyond. She was very respectful of our budget. She provided us with many choices and sent us photos of the products so we didnt have to come into the store during Covid. She was able to find the perfect set. Everything about shopping with Gloria was easy, efficient, personable and the finished product was gorgeous! I would highly recommend Tivols!

Ma
Review №74

This place is great! Came in from out of town to get my Breitling watch band cut and Carly helped me get in and out in just a few minutes. Definitely will be back to visit when I make it back to KC. Thanks again!

An
Review №75

Purchased at the Leawood location. I was very satisfied with Katie and the rest of the staff. The customer service was excellent. It may be short-lived, but both Katie and I developed an incredibly good professional business relationship. She has been friendly, flexible, and knowledgeable. I have enjoyed working with her.

Wa
Review №76

The best quality and selection. Carly at the town center store is so helpful and kind .

Je
Review №77

Stopped to purchase a holiday gift and Alana helped me find the perfect item. She’s very professional with a great sense of taste. Thanks

Ke
Review №78

I had a very special project for Tivol that involved creating a ring with diamonds from three generations of wedding jewelry. Alana R. and designer Bob were beyond amazing to work with. They embraced the project with as much passion and care as I did! The end result was stunning. Wonderful experience!

Lu
Review №79

I was extremely pleased with my visit at TIVOL (Hawthorne Plaza location). I worked exclusively with Neb. Neb was very knowledgeable, and helpful. I never felt pressured to buy a product; furthermore, he spent a lot of time educating me on my options. He provided the best customer service I have seen in a while, and I worked for the customer service industry for a long time! I highly recommend TIVOL and Neb for anyone seeking to purchase high quality jewelry.

Al
Review №80

My experience at Tivol has been extremely positive- over several years- not just one visit or one purchase. Denise has always been my “go to” person because she knows what I like. I’ve purchased pieces on display in the store but I have also had several custom pieces made by Tivol. Denise has always been focused on making sure I had the “right” piece- not just the most expensive. She is customer-focused; not just “sales-focused”. That alone makes me a dedicated customer.

Am
Review №81

Great service and beautiful selection. Love love love working with Annie...she always makes me feel valued and takes the time to help me find just what I’m looking for.

Ma
Review №82

It’s been a pleasure working with Denise Baker at Tivol. Excellent service and very knowledgeable. Looking forward to working together in the future.

Mi
Review №83

I have been working with Annie Powell at the Hawthorn local for a while. Her customer service has been awesome. As a watch collector, I appreciate the time she has spent building a relationship with me.Last year I put my name on a list for a popular watch thinking I was never going to get a call. Wouldnt you know it, two weeks later I got the call and swooned over my new addition to my collection. I was so happy.Lighting never strikes twice they say. Well, who ever said that was wrong. I put my name on a list for a grail watch, (difficult to find) and was prepared to wait years for it.I GOT THE CALL TODAY!!!!!!!Annie sent me a text this morning saying she had a surprise for me, ......and man did she ever. it wasnt more then 5 seconds later before I called her back. She was holding one of my grail watches. So I did what any watch collector would do. I cancelled all of my appointment, turned my car around and headed to Tivols with my check book in hand.Thanks so much Annie,Mitch Weiner#lifelongcustomer

Ja
Review №84

Tivol offers a top of the line selection and a VIP buying experience. Thank you Denise for a very easy transaction on the timepiece I have been looking for. Highly recommended and would definitely do business again.

Br
Review №85

Google needs to add a 6th star just for Tivol. Not only is this a local, family owned business, but they are by far the most helpful and knowledgable in Kansas City. I entered as a man with zero knowledge about diamonds or jewelry in general they really took their time to educate me in what I was looking at and make sure I understood what I are investing in. I never felt rushed or pressured to make any decisions. In fact, it took me three visits (to both the Hawthorne and Country Club Plaza stores) and probably hundreds of questions to make up my mind. Tivol really put my mind at ease and helped create the perfect engagement ring for my wife! They have a customer for life in me and I really cannot recommend them any higher!

Ro
Review №86

Denise has been great to work with!

Mi
Review №87

Katie Mandracchia was wonderful!! We met her when we first began looking for engagement rings and bought all of our rings (total of 4!!) through her. She was terribly patient, listened to what we wanted and was completely wonderful helping us make choices. I am soooo in love with my engagement ring and cant wait to see the final product slipped onto my hand on 2/7/20!!!! Thank you for making such a special event just that much more beautiful and enjoyable. I am sure Jeff and I will be back in the future for more beautiful pieces!!!

Na
Review №88

My husband and I have been customers of Tivol Jewelry for more than 20 years and have always had great service beginning with Curtis in 2000, many times over the years with David, and most recently with Neb Bachore. We went in looking for a special ring to mark a special wedding anniversary, and with Neb’s help we found just the right one! Neb carefully listened to what type of ring I was looking for and provided excellent assistance during our search. We definitely will seek him out to help us with our future jewelry purchases! Thank you, Neb!

Te
Review №89

We had the pleasure of purchasing a couple special pieces at Tivol with help of Denise. The selection was wonderful and Denise was very knowledgeable. Definitely will be back!

Br
Review №90

I have been a customer at the Plaza Tivol for many years, now that I live in Leawood I am so grateful they have a store so close. I met Gloria around the same time I bought my house and got engaged to my now wife- we got married last weekend in Seaside, FL. I couldnt be happier with the ring Gloria helped me with! I was wanting a Sky Dweller for myself for the wedding but Gloria hinted to me my wife would want one too. We changed plans last minute for matching Oyster Perpetuals with a turquoise dial. I wouldnt have thought to do that on my own and my wife couldnt have been more excited. I am a watch fanatic and Gloria will let me know when something cool comes in so I can come take a look. I look forward to many more watch and jewelry purchases from Gloria in the future. If Gloria isnt in, the rest of the staff are so helpful and nice to work with and I never feel pressured to buy anything, they are happy to show me what they have and talk about what they dont. Most of the watches Im interested are very hard to find, with Tivol/ Gloria/ rest of their staff, I feel like I have someone on my team to bring them to reality.

Ma
Review №91

I’ve had the most delightful time playing “dress up with diamonds” with Denise Baker. She’s been such a good advisor to me as I started, and now continue, my collection of very special gifts to myself as well as my children. She’s always objective and won’t hesitate to say if something I’m eyeing isn’t really great on me. I’ve never felt like I’m “being sold”! I now look forward to the next holiday which, for me, is just a great excuse to buy gorgeous jewelry. Tivol’s is the place and Denise is best!! Marsha

Jo
Review №92

When I first started shopping at TIVOL I was intimidated because I could not afford most of the jewelry there. Then I met Annie Powell. Annie is the most considerate and courteous salesperson I have ever encountered. She is patient and makes the shopping experience relaxing and fun. Even though I buy on the lower end of the price scale, Annie makes me feel like a VIP customer. She remembers what I bought the year before and has recommendations for my next purchase. Now that I have been a customer for a few years, Annie knows what I want before I arrive at the store. When I inquired about a bracelet for Mothers Day Annie reminded me that I had bought my wife something very similar 3 years ago and she recommended a perfect alternative. Annie sends friendly reminders about special events at the store but she is in no way pushy. Even though I only shop at TIVOL once a year, Annie makes me feel like I am a regular. Highly recommend!

Ka
Review №93

Thank you, Denise and Tivol!! I recently purchased my 18th anniversary gift for my wife. Great place to shop for your self and your loved ones...I’ve been a customer with Tivol for more than 4yrs. Denise has been very helpful throughout the years, she has a lot of experience and knowledge about jewelry and watches. I’ll be shopping with them for many years to come.

Pa
Review №94

I have always had a great experience working with Denis Baker at Tivol. She has helped me with a couple of purchases over the past few years. She is very knowledgeable and provided great input on each item that I purchased.

St
Review №95

TIVOL is a “best in class” jewelry store and Denise is terrific to work with. She is very knowledgeable about what I’m looking for and helps me choose the right product. Recently I had damaged a watch and she went above and beyond to coordinate the repair with such a quick turnaround time. I always get treated with first class care. I’m a customer for life!

Co
Review №96

The staff here are unbelievably great. My fiance worked with Gloria and Bob to build an incredible custom wedding band for me. My fiance brought them the shell casing from a PGU-30 round that had been fired out of an F-15 fighter (had sentimental value to us). They took the brass from that shell casing, encased it in gold, and it turned out to be one of the most awesome pieces of jewelry Ive ever seen. Not only that, but heres an example of how awesome Gloria and Bob were to us: originally, through no fault of their own the ring was far too small for me (I got sized at a different jewelry store and it was off). Any other place would have had us buy a completely new custom ring because of how far off the sizes were. They didnt do that. They went out of their way to work extra hard and do everything they could to size the ring up from a 9 all the way to a 10 and pulled it off perfectly. They werent even sure if it was going to be possible but they made it happen.If youre in the market for jewelry of any kind, you couldnt possibly do better than this place and the amazing people that work here.

Ki
Review №97

We had decided it was time to invest in a new wedding band for my husband. After 20 years of marriage, his old band had gotten thin (much like my hair!) We met Matthew and picked out a perfect band. However like everything in 2020, we were thrown a monkey wrench as it could not be made smaller to fit him. Matthew went above and beyond to make our dreams a reality by making multiple phone calls, driving to the plaza to pick up the ring once ready and by making the experience just wonderful. Everyone should shop at Tivol as they have the best quality and customer service in the industry!

Ra
Review №98

On November 28, 2020, I lost my father to COVID-19. My husband worked with Gloria at the Hawthorne Plaza location to custom design a necklace for me to have in rembrance of him. The gift was a surprise and could not have been more perfect. The detail and craftsmanship are exceptional. If I could give Tivol and Gloria more than 5 stars, I would. Regardless of what jewelry you are looking for or why, I assure you that you will have their undivided attention and the product will be the highest quality.

Vi
Review №99

Alana recently helped me select a watch to celebrate my wifes special birthday. From our first conversation on styles, meeting at Tivol to looking at the options, and follow up after the purchase, Alana was terrific. A very special thank you to Alana and Tivol for a wonderful experience.

Th
Review №100

WOW! I walked into Tivol (Hawthorne Plaza) location, I was greeted every so kindly by Matthew! I was in for a treat! Matthew was beyond professional, and willing to spend as much time as it took to find me the right watch! We explored so many watches, very knowledgeable young man. Highly recommend stopping in!Matthew: Thank you for helping me find the Perfect Rolex!

Information
100 Photos
100 Comments
4.9 Rating
  • Address:4721 W 119th St, Overland Park, KS 66209, United States
  • Site:http://www.tivol.com/
  • Phone:+1 913-345-0200
Categories
  • Jewelry repair service
  • Jeweler
  • Jewelry designer
  • Jewelry store
  • Watch repair service
  • Watch store
Working hours
  • Monday:10am–5:30pm
  • Tuesday:10am–5:30pm
  • Wednesday:10am–8pm
  • Thursday:10am–5:30pm
  • Friday:10am–5:30pm
  • Saturday:12–5pm
  • Sunday:10am–5:30pm
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
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