Before going in today, I would have rated Joslins 5 stars across the board, specifically for the service Dave Carpenter had provided me. Ive purchased my wedding ring and band separately on two occasions with wonderful experiences. Whenever small stones would fall out of my ring, Joslins would replace them promptly and courteously. I inquired about a wedding band for my husband when I bought mine earlier this year and Dave was kind enough to go over a few bands with me. He told me it would be beneficial for my husband to get sized at Joslins rather than another store because of their comfort fit bands.Today (nearly a year later), I brought my husband to Joslins with me to get sized. Ive been telling him for over a year how wonderful Joslins is. When we got there, there were 3 or 4 other couples being helped by staff. We stood there with our two children for 5 minutes without a single greeting. Finally, after having made eye contact with someone multiple times, a friend of Joslins came over and said he would be happy to show us a few things while we waited. He was kind, brought out the wedding bands we asked for, and was willing to size my husbands finger. He even engaged with my young children and sized their fingers. Within one minute, Gary Joslin came over and quickly told my husband and I that he would give us his business card with a website to view more ring options. No hello, no how are you?, no how may I help you?We were looking at the new Tantalum line (approximately $450 according to the tags on the rings); however, Gary quickly gestured to the other rings and said they ran about $200 or so and would be more affordable. He sized my husbands finger when his friend told him we were looking to get sized, then left to get his business card with the website written on the back. When I asked about purchasing a ring in my husbands size, Gary said he could order the ring in for us, but that most of the rings in the case were fake rings and for display only.In the few short minutes we spent with Gary, I was completely offended. Not only were we not greeted for 5 minutes with a simple, Well be right with you as theyve done with me in the past, we were rushed out of the store and told the wedding bands for men were fake and display only. I find this hard to believe as Dave never suggested this when I looked at the rings previously. Additionally, both of my rings were purchased from the case. Am I to believe the womens rings are for sale, but not the mens? I dont buy it. Gary was also quick to suggest the less expensive bands when we clearly were interested in the Tantalum series. Did he presume we couldnt afford the one we wanted?While I always give the benefit of the doubt, my husband and I couldnt help but wonder if we were treated this way because hes black. Would we have been treated better and provided with actual service had (1) he not been black, (2) been dressed less casual, or (2) I had gone in alone?Ive always recommended Joslins to my friends and family, but I will no longer recommend them after my experience today. My husbands ring will be purchased elsewhere.