Since switching over to State Farm a few months ago I have been so impressed with the service and personal touch received from Cyndi, Zena and the rest of the team is beyond words. Its more than just providing insurance coverage, its advice and guidance for coverage for my family and I. The level of personal service received goes beyond my expectations and I can truly say the entire team is part of my family. Going above and beyond is the standard service given without asking. The kindness received is beyond measure. We are so blessed. Zena thank you so so much for everything you have done for us. ❤️

Cyndi and her passionate team of ladies take customer service to a new level! Every encounter I have had with their office has been a warm and satisfying one. From Holiday fun to getting me full coverage insurance that wouldn’t break the bank these ladies know what they’re doing and they do it well! With Cyndi and her team you truly feel like family. They truly are my good neighbors!

If I can give Cyndi & her team more than 5 stars I would! She is so knowledgeable in what she does and explains things straight forward that you understand! I had an accident recently and I contacted her office and she quickly guided me what I needed to do! Her efficiency, word of confidence & even energy brings such a peace of mind when it comes to my car being insured! And I love a business that encourages their staff to excel, and that is what Cyndi does at StateFarm because it pours out onto her clients! I highly recommend her & her team 100%!!!!

Great service overall. My adjuster Maria quoted three homes for me while I was in the home buying process. She helped me get a quality rate and stuck with me through the whole home buying process

Zena at the Lake Nona branch was super helpful and friendly. She answered all my questions and helped clear up some things about my policy. I’d definitely recommend working with her.

At this Lake Nona office you will encounter outstanding, knowledgable, and caring business professionals whom have not only the answers but outstanding solutions to meet all your insurance needs. This experience has been great for me and my family in every aspect. We feel so cared for due to the passion that exudes from Cyndi and team in all they do. Thank you for all you’ve done for us!

I called in for a quote… they were very knowledgeable with what they have to offer. Honestly insurance in general is a confusing thing for me. They made sure to provide me with all of the information I needed to be sure that I had the best coverage. Thank you to Cynthia and her amazing team for an amazing job.

Cindy and her team are exceptional! They made switching insurances and filing claims a breeze. Cindy is extremely responsive and always goes above and beyond to ensure all questions are answered and needs are met. Couldn’t ask for better customer service or team. Thank you!

Cyndi Santiago was amazing! She is friendly, professional, and very prompt. The process from switching insurance companies was flawless. She was able to find us the same coverage and save us money in the process.I would recommend Cyndi and State Farm with no reservations.Thank you!!!

Mrs. Santiago, is an amazing agent that went out of her way to supply me with what I need. She made me feel comfortable and I was made to feel that I can trust her with such important decisions in my life. Her staff is kind and efficient which makes it a pleasure to deal with.

Cyndi’s office is absolutely phenomenal, insurance is usually an awful aspect of life to deal with, but this branch has found a way to change that. All of the staff are extremely knowledgeable and caring about your situation. They go above and beyond to cater to your needs, and work diligently to create plans that work for you, and most importantly, your budget. I would highly recommend Cyndi and her staff to anyone and everyone!

I never leave reviews but this was a must! I had the best experience with this company. I spoke with Maria Q. and she was so helpful and honest. She was very professional and responded very quickly.

Excellent customer services, friendly and very professional. Mary Gonzalez was exceptional!!! She make the process easy, answer all our questions and help us find a better car insurance with more benefits that we had with other company. She definitely is the best!!! Thanks!

Attention to detail when it comes to serving the customer and there needs comes naturally for Cyndis staff. Been doing business with Cyndi for years and still get that new customer treatment. Just recently had the opportunity and pleasure to work with Mary Gonzalez, she was amazing. If you looking for insurance agency, no need to look further.

My husband and I received exceptional service from this agency. Cynthia and her team made our process quick and easy. We feel comfortable knowing that we’ve selected the proper coverage for our family.

Zena is awesome, very helpful, very knowledgeable, and super sweet over the phone. Took great care of me and my family. 5 stars to her and her team. They get all my referral!

Great customer service and they do follow up calls. Honestly the staff at this location is excellent and so far no issues contacting the staff.

Cyndi and her staff have always provided me with excellent service. They are so kind and they never mind answeing any questions I have. She is the BEST in the area!!!

I bought my life insurance with this office and im so happy i did. They have the best customer service and are very responsive. Maria Q did a great job answering all of my questions.

Good Morning Cynthia, at State Farm. You have a great Team! Both Maria Q and Zena O, have helped me. Both ladies very friendly and have great customer service. Ladies you’re doing an awesome job, with a fun loving attitude. Thank You Jasmine

Everyone is AMAZING . THEY GO ABOVE AND BEYOND TO MAKE SURE THEIR CUSTOMERS ARE SATISFIED AND REALLY CARE ABOUT THEIR CLIENTS!! ZENA , CYNTHIA, AND MARIA ARE INCREDIBLE.

Worked with my schedule and was super fast at getting the right coverage.

I have shopped around for car insurance for a while now. I have been with my previous car insurance company for 7 plus years and was unhappy about the constant raising prices. But then I had the great opportunity to speak with Maria Q. She offered me a great price and was so nice and willing to help that I am so glad I switched. Everyone that I have had the pleasure to talk to in this office is just so nice and helpful. Thank you so much for the great service.

Zena was very professional and extremely helpful. She responded quickly and was so sweet! I had a great experience

Called to get some information and I must say the customer service is superb! I felt like all of my questions were answered in a quick and professional manner and unlike other agencies, I didn’t feel rushed or pressured. Highly recommend her services!!!

Zena was great, she’s helped me with what I was requesting. She updated my new address and I’m doing so found that my premium lowered. She also offered me additional services and was overall friendly!

Mrs. Cyndi business has very nice and have pleasant workers that when ever you call with any concerns and question they are will to help you, When ever I have a chance I recommend this business to my friends and family. Today I called and spoke with Mrs zena and she was very helpful and pleasant and even goes an extra step to help me with my Emails when I need to sign any forms for them. Thank you guys for all your help looking forward to many years with you # 1 state farm in Orlando❤️😃

I’ve been with StateFarm since 2013 and I can honestly say it has been a great experience. I am happy with the service the prices and the customer service is excellent. Thank you for all you do keep up the great work!

Excellent customer service and very professional. Beautiful office and the atmosphere is amazing, would definitely recommend.

Cyndi Santiago, Zena Ovietrea, and Maria Cavero have been very supportive and patient making sure I AM SATIFIED WITH MY AUTO INSURANCE . I was recently in a car accident and did not have the coverage I thought with another insurance company I had . They made sure I understood what coverage I had. Thank you so much for your help and support.

Very friendly and knowledgeable. This is a place where your insurance needs are met with professionalism!

I wanted to change my homeowners policy to try and get a better rate. Maria at Cyndi Santiago‘s office helped me. Not only did I get a better rate, but better coverage for my home as well. I also decided to bundle in my car insurance and that made the rates even better! If you are in need of insurance services, do not hesitate to call Maria or any of the staff at Cyndi Santiago‘s state farm office

State Farm has been the first insurance company that I have had and so far the experience has been exemplary. They have always handled my questions or issues in a timely and courteous manner as well as to answer any of my questions to insure that I fully understand the policies, even transferring from Pennsylvania to Florida was a simple task thanks to their help.Jeff K

She was very Knowledgeable about the Problem I had with my insurance. I would recommend her anytime.

Great Service and always concerned with the well being of my family and me. Zena who works with Cindy is easy to talk to and quick to provide help.

They were very easy to get in contact with. I had many questions and Mary helped me . She was very friendly and patient. 10/10 great service!!

Zena was so helpful in helping us change vehicles on our policy after a recent purchase. The office is always professional and quick at resolving any issues we have.

“Had a great experience with Cyndi and her team, insurance made simple and easy. Thank you!”

Love this office! Very easy to get in touch with someone. Zena has been very friendly and helpful! I had an issue at my complex with my renters insurance and she quickly helped to resolve my problem.

This was a unique experience, never thought insurance could be so easy! Thank you Cyndi!

⭐️⭐️⭐️⭐️⭐️ I’m very pleased with the service here at Cindy’s office. The staff is super responsive and extremely helpful with whatever questions or issues I have. I would 100% recommend anyone looking for insurance to contact the office!

Cyndi Santiago, Awesome person, Very professional. I will definitely recommend the office of Cyndi Santiago for insurance needs to my friends and family. The staff is supper friendly and always offering the extra mile.Keep the good work !!

I had many questions in regards to my car insurance and Zena answered all of them patiently and kindly. Extremely knowledgeable agent and she made me feel comfortable throughout our conversation. I highly reccomend her service!

I recently got good customer service from a representative named zena and she was so helpful in helping me update my information and managing new payment information! I felt comfortable the entire time. We need more people like her!

I had a great experience with this office! Maria Q helped me alot!

Best insurance rates anywhere in Florida. Always polite and friendly regarding any questions or concerns I have. And they do it expeditiously!

I have been with them for a few months and I was super impressed with quick and easy everything was when signing up. Maria Q. made everything effortless. I have then spoke with Vena and she solved my problem just as quick and easy as the first go around. I truly appreciate the customer service from these girls.

I had to call to update my policy and it was done right away over the phone. No phone tag. They are great and very professional. Thank you!

I have received outstanding service here. Very professional staff and after shopping around for good quality insurance, I found the best quote here with State Farm. I will definitely recommend the office of Cyndi Santiago for insurance needs to my friends and family.

Awesome customer service! Saved me money and gave me way more coverage then with my previous policies.

Zena is so awesome, she was very kind and was patient with me despite me being very flustered. I appreciate her patience 👌🏽👌🏽

Thank you so much for the excellent service. Mary Gonzalez you are the very Best ! 🙌🏽

I was switched from my old State Farm agent to Cindy like 2 months ago , call Cindy today for a first time and Love this office! Very easy to get in touch with someone, they took care of me like i was their family .

They help me with every request, and questions. Very polite and attentive. Good insurance quotes and rates.

As we all know automobile insurance is require, In order to legally operate a car on the state roads. Though there are many automobile insurance companies and agents. Mrs. Santiago State farm agency is unique. Now let the facts speak for themselves.Due to the Health pandemic, the administration has taken safety measurements, by only taking appointments.This office is conveniently locate in the heart of lake Nona, which makes it a great asset to the community. It is run by young latina women, which shows that in the United States of America yugeee progress can be made, specially working as a team. Thank you for giving me the privilege to be part of the state farm fam!

I always have a great experience every time I call. I spoke to Zina who assisted me regarding a policy change on a total loss vehicle and was so helpful. There staff is amazing and so is Cyndi!

Excellent customer service I recommend her as a seller Mary Gonzales 👍🏼

Everyone is very polite and has been very pleasant to work with, Xena has been very nice. Thank you very much.

I recently went to get some changes done on my insurance, and Zena was super friendly, efficient, and helpful! Very professional job well done.

Great agent and agency. Easy to work with and very responsive.

Ive had auto and renters insurance with this office for over a year now! At first there were some hiccups but Cyndi rectified that immediately and its been incredible since then! We received a discount during summer due to COVID-19 as well which I thought was awesome. Mary has been an amazing help and look forward to continue having a professional relationship with this office.

Very professional. I called about Auto Insurance and Maria was able to help me get a good affordable price within Minutes.Thank you!!!

Customer services is top notch. My calls are returned in a timely manner and clarify any concern I have.

I was on the search for a new insurance company for my 2 vehicles. So i called State farm to see there rates to my surprise they were much cheaper than the company i had. And with much more coverage. I had talked to Chris on the phone and decided to go into the office, When i walked in he greeted me at the door. Very polite i may say. We then went to his office to talk about my new State farm auto insurance. When i walked out of the office i felt that i had made the right choice. I would refer this office to anyone and everyone. Thank you so much.

I have been with Cyndi from State Farm for almost a year now. They had the best rates at the time and were so great to deal with. Mary from her office just called me because my renewal is coming up and she saw some coverage for my family I was not taking advantage of. Thanks to multi line discounts and a rates decrease coming up I am getting more coverage for less than I pay today. Thanks Mary Ake Cyndi from State Farm

Zena was very helpful and a pleasure to speak with! Definitely recommend!

From day one, I have had fabulous service from this agency. All questions answered promptly and efficiently. Great response and professionalism.

I was taking my clothes to the dry cleaners and saw this state farm office next to it and decided to go in. I have been with my company for over 8 years and never seen my rates go down even though my records been clean. Was greeted by Agent Cyndi Santiago who assisted me with my quote. I have to say, the price was not only better than what Ive been paying, but I also got life insurance for an amazing price which is still less than what I was paying for with just my auto alone. Her and her team were all kind and professional, and I have to say, I am so happy to have an agent I can walk into and call directly now, and not deal with a 1800 # like always. Definitely deserve 5 stars and will be recommending to anyone I know!

Very helpful professional service and great insurance prices

I usually don’t do these reviews, but this office definitely deserves one. Walked in just for a quote, but left with such a great experience. It’s so nice to have a local agent like Cyndi who was so knowledgeable and great at not just explaining the coverage, but showing she cared for me and my family’s well being. Her staff greeted me with open arms and I’m definitely glad to make the switch to this agency and to save a ton of money on my auto and homeowners insurance. Can’t wait to get my family over here and I’m so glad to be a part of this State Farm family.

I am so happy with Cyndi and her staff for all there incredible work and treating me so kindly as I walked into the office. Not only did I get to save money, but now I can actually feel I’m with a agency that doesn’t just say they care, but actually do care. Thank you Chris, Maria Q. And Maria Teresa for being so knowledgeable and professional and Cyndi for assisting me to the whole way through. Will be saving money for the holidays and recommend this agency to everyone out there.

Great costumer service, Zena was very polite and friendly. She sent me everything I needed in seconds. She also helped me create an account in the app. Thank you again Zena for all your help.

Such a great team that is super responsive and helpful. I would highly recommend working with them.

Thanks you zona for you great job.

Zena was professional and responsive. Excellent agent. Continue to be great.

Zena was so helpful on the phone and took care of my request right away!! I would recommend her for all of your car insurance needs

Always kind and available. Well knowledgeable and Understanding. I have yet to meet the team, but are alway there for any questions.

Great Agent and Great staff, weve been with Cyndi for a couple of years now and, everything has been great.

Maria is very helpful and professional, and Zena is very professional and responsive while Maria is out of the office, both are valuable assess to Cyndi, keep up with the good work!

Mary Gonzalez was very good with customer service answered all my questions with a lot of knowledge and professionalism.

Great job on information on state to state transfer. 😃 *Zena

Great Service from Mary Gonzales. Great attitude while giving me the service!

Excellent service!!! Zena is very kind and available. Well knowledgeable and understanding. Answered all my questions related to my policy.

Cyndi and Zena are very professional and easy to work with. If you are looking for an insurance agent, Id highly recommend giving Cyndis office a call.

I have had a very smooth and professional transition from my previous insurance company to this agency especially with Marys help. I would strongly recommend them for all the insurance need for anyone!

Mary Gonzalez did a great job in assisting me with transferring insurance from another state. She is patient and helpful with explaining in detail about the quotes and options. Like it!

I am very happy with the service I received from Maria Cavero. She helped me with the process and was very helpful. I changed companies and wasn’t even thinking about it. I didn’t think I would get a lower rate. I did and was very surprised and happy with what I am saving. I switched auto and renters insurance. She reached out the next day to make sure I understood everything I had to do to make the switch. I’m very happy I took the time to check what they had offer.

Called in for an auto quote and spoke with Chris who did a phenomenal job. Was patient with making sure I understood the coverage and answered all my questions, on top of saving me a ton of money. Got to speak with the agent Cyndi as well who was very sweet and welcoming. Glad I made the call and have more money for the holidays coming up. Recommend to anyone I know to call them up.

Got a call from Cyndi from State Farm and she gave me an auto quote. I had to ask her three times if she was for real about the price because it was two times less than what I’m paying now, and with better limits. She made it fast and simple and made sure that my wife and kids are going to be taken care of, which makes me feel even better with this switch. Definitely recommend to everyone to call her office. 10 stars to you Cyndi!

Mary Gonzalez excellent customer service, she answered all of my questions and she was very helpful.

I have been listening to my sister Gloria talking about how much money she saved with her insurance and I kept telling her no one can beat my rate and she insisted to call here and I finally did and I am so glad I listened to her. Spoke with Chris who was such a joy and sweetheart and so knowledgeable with explaining my coverages and discounts in detail. I went in to sign my documents and met Cyndi and Maria as well and they were so welcoming and sweet and felt like meeting my new family. Definitely glad i listened to my sister for once and switched to this awesome agency and with a strong company that Ive always wanted to go to, but never thought Id afford. Now I am paying less and with a company and office I trust. Recommend to everyone I know and thanks Gloria for pushing me to call lol

Thank you Zena, you wasVery knowledgeable, professional, made me understand the importance of the Hospital Supplement.

Amazing!! love your work Mary thank you 💓💗💛💙💜💚

One of the most professional and officiant offices I’ve ever had. Cyndi and her staff made me feel welcomed and as if I was a part of there family from the moment I walked in. Appreciative to her agency for being kind and taking there time to make sure I was able to understand everything I was walking out with. Thumbs up Cyndi to you and your team!

Great office , helped me lower my payments since I am not driving now do to my stroke . Thk u Cindy

Highly motivated to help you get what you need effectively and promptly. Agents were very friendly and professional. Great job Nataly and the rest of the agents there!!

I call to get a quote and Maria Cavero answer the call am I was happy with her service and professional attention am very happy with the service and I highly recommended this office

They were very friendly and helpful through my dealings.Zena was exceptionally cool !!

Mary GONZALEZ good saller the best

I was trying to find the right insurance company that had the best prices and the best coverage and here was the best and when I mean the company made my day they did. They had an answer to everything the employees was so sweet and did not stop into they made me happy. They also have 0%deductibles and that was so amazing to me. And now I been with the company for 6 months now and could not be more happier with the choice that I made Christian made everything easy to understand and was very polite and professional highly recommend.