Ryan was excellent at customer service helping us get the internet TV and phone service set up for my new place. Conner even helped out in answering any questions! Definitely went above and beyond to take care of us. Took awhile but I will definitely only work with Ryan.

Ive gone to this new location a couple of times. I honestly dont care for it. Mostly because every time Ive gone there, the people working there havent been the most friendly or helpful. The setup itself is fine.

Stopped in for help with my mobile account. I walked in and there were 2 employees sitting at their stations. The one guy was helping a customer the other guy was sitting there looking so enthusiastic to be at work. I didn’t hear him say he could help me when I first walked in so I was looking at the check in spot. He again said, “I can help you over here, HELLO” and waved about with such excitement to have to help a customer. He had no personality. No welcoming tone. Wanted to do the least amount of work possible. Also, what’s the point in offering mobile service when you can’t even get anything taken care of in the store, you just get a number to call. Not every one has all the time in the world to sit on the phone and wait forever to talk to someone.

Absolutely ridiculous. Even with a self-serve kiosk if all you want to do is pay your bill and leave, the wait is always 45 minutes or more because apparently you still need an associate to hold your hand while you do it and harass you with endless service upgrades. My Wi-Fi is already overpriced.... No, I dont want to add cable TV and a phone line! Terrible.

Door to door salesman comes beating on our door at twenty thirty hours 830pm I mean beat on it asking if Im ready to switch. I showed him the proper procedure when approaching a prospective customers door at anytime and sent him on his way. No thanks Spectrum and I mean never!

Horrendous. I placed an order online for new internet and modem. My money was taken and order placed. I set up an appointment for pick-up. Drove 30 minutes to the store to be told they dont have any. Dont have any!? Lololol. So youll take my order and money and then tell me once I arrive you dont have any? What a joke. If you werent my only option I would NOT use spectrum. That, my friends is why monopolies are a thing. They can do whatever they want and the consumer gets screwed.

Have been without internet for 4 days now due to lack of communication and customer service. Went into the store, spent 1.5 hours in there (with no line) and was left empty handed. Employees were extremely rude and unhelpful.

Why dont you have 1 person for returns. Would make more sense then what your doing now.

The store is a smaller location even though a busy location. They had 3 employees working so the line moved quickly.

Easy pay spot ...but instead of pricing raises it would be nice to have competitive price lowering....

This company along with its parent company laid off my uncle one year before he was to retire after the company was bought. He worked for the lacross branch of spectrum for more than 20 years. Additionally the wait time was absolutely ridiculous! They are overpriced the hidden fees can pay for a house note in Mexico. Terrible rates, terrible management. NO ETHICS. Use any other company than spectrum. OR YOU WILL EVENTUALLY LEAVE REVIEW AS BAD OR WORSE THAN THE ONE YOUR READING NOW.

2 many customers & not enuf customer service reps!!!

Good luck cancelling your service. I waited on hold for over an hour before I even got to talk to anyone. The Spectrum website says you have to call to cancel your service. It does not specify that you have to call to cancel the same day or twenty-four hours prior to the day you want to cancel. So I get to call back in two weeks and likely wait another hour to get through to someone to cancel my over-priced internet. Greaaaaat.

So wish I would have read these reviews. Service is horrible. Customer service is worse. Promised IN WRITING what my price and intall dates would be. Ended up with much higher pricing (almost $50/month higher!) and waited WEEKS to have tv and inet installed. Never did get my business phone number working so I had to remote call forward it to my cell phone through Centurylink AND pay the additional RCF fee. They are very dishonest and are very unapologetic about it.

They have moved the new location is easier to get to nice big and clean

Terrible! Waited in line for 25 min. Three people working, six people waiting in line, and one of the staff leaves for lunch break. Three pizzas were delivered!!!

The absolute worst place to get wifi. We were given a order confirmation and a estimated delivery date only to find out, someone couldn’t do their job and not only didn’t send out our order but charged us almost $150 is fees. We drove to their store after a confirmation to pick up in stores to find out they are not open. And you can’t call the store directly because apparently they need a phone tree to direct calls because no one knows how to answer a phone and questions.

Had the bundle change my mind and I was told to call back in 30 days ti keep the internet only for $45. I call back in 30 days, and was told sorry we can only give you the INTERNET ONLY for $75 a month..WTH..liers and they dont keep their word...not many options around here..so.Im stuck with this low lifes

Great service and attention from Kaley

Bill slowly climbed up to $74.99 a month for 100MB internet. Very expensive and have called them twice and was told they already have fair pricing. Have been a customer for over 11 years. Because of the pricing, this has prompt me to look at other alternatives.

Has to be the worst internet. They have upgrades in my area so my children cant finish there school work. Talk to tech support and they have no idea when this will be done. Not at all helpful very unintelligent employees. Not tension half the time half of the cable channels do not work they cut in and out continuously. Awful company

There was a severed head in front of the restaurant that Im assuming came from the Applebees.

Got stuck paying a bill for January twice because I was ripped off by their kiosko machine. Went in where they said theyd fix it and they never did.10 out of 10 would not recommend.

Dont choose Charter SpectrumThey will lie to you and tell you they offer services when in reality they dont in your area. They also are not competent enough to fix or resolve issues. Then the hold times are ridiculous! The repair tech supervisor says he can fix the problem with a tech responding in 3 days. Once you ask a simple question as to how they plan to fix the same problem since start of service. He has zero clue. Lmmfao dont choose spectrum. The service they will provide will be alot of extra phone calls and headaches

Parker was a delight and very helpful. When i get my new phone and if i run into problems he would help

Not a good place to work. Very dishonest.

Excellent customer service!!

Trash. Upgraded my internet and have a cable hooked up to game stations still cant run anything.

Fast and really friendly service got my new service started

Joan was a vibrant and beautiful human being. Her soul shone bright as a star as she went over my non contractual agreement. Her smile lit up my world as she handed me my router. I wish to place her photograph above my router, and will pray for her families well being. Thank you, Joan, for what you do in this lifetime. You have forever changed my life. I will keep you in my thoughts and prayers.

Every Sunday there is never no internet .

I was next door at Stanton Optical. 💥✌

The staff were polite, but they could not fix the issues we had with our cable.

Very poor attitude to sales guy had

Great place

Jenny was very helpful and kind. I am glad I was able to talk to her. She is very willing to help solve any problems.

Great service...got to give credit where credit is do.

Not a fan of new guide. At all. Type is smaller. Hard to read across a room. No color coding of program types. No clock. You just made more room for advertising. Fix this. Not happy.

Fast, reliable internet at home in Holmen. Stopped in to ask about their mobile plans and the young woman at the desk was super helpful and knowledgeable.I do think their customer area could use some interior design work though. The outside of the building is also not super obvious that its also for customers to stop in. Its a dual use space for their trucks and offices, but also a small customer service area. They didnt have any phones to demo either, everything is done online. Theres room for improvement for their customer relations here.

I been with these people for years . I pay my bill on time . I think its wrong when you have to call them all the time and fight for your channels. Then when you get the channel . Then two months later we are at it again because the channel is gone . Then they want more money to give the channel back. I ask the lady on the phone and I said if I pay the money now to get the channel back will I have to pay more money again because they will take the channel again. Its not right what they do. I pay over 180 a month for this service . This is sad that they pull this with customers.... I think I will be looking for different people. Then when I ask about something I get the same answer. From 2 different people. Its time for this company stop playing with customers .

For the money, Charter has the fastest speed internet in our area. In over 5 years, Ive only had one service outage. I use my own router and switches, but Charters modem. Customer service can be lacking, but the product is better than competitors.

The husband said.. Dawn was very pleasant to work with.. While getting a new sim card for the Blair area

If you like to gamble with fate with play with un reliable internet that will be sure to spiral you into uncontrollable rage then Charter Communications is for you! I would like to thank Charter for literally bending me over when trying to relax after work.

Shut off my grandmas tv with no notice , as a 75 year old woman you’d think they would let her know. Lady was very unprofessional and all bey she couldn’t pay an extra 45

My modem stopped working and they told me to exchange it at the Onalaska, WI Spectrum. I drive over and they tell me they don’t have any modems available (never heard of such a thing). So I call up Spectrum’s 800 number and they tell me to drive to Winona, MN and exchange it there. I arrived 40 minutes later and they tell me they don’t have modems either. How does a company the size of Spectrum not have any new modems in stock? I don’t know, but I’m canceling my service at the end of the month and never using their lousy service ever again!

Helped me right away without any hassle!

The employee I had the pleasure of talking to was awesome! Very informative. Picking up my new router was a breeze

2 days in a row the internet has went out for a lengthy amount of time. For the price I pay for streaming, this shouldnt be a problem. Such poor customer service, they dont even alert you or send an inconvenience notice.

I have zero issues with the service. But when you stick with a business for years and they want to raise your rate $20 a month from what they offer a new customer off the street and you call to ask why you get thisI apologize for the inconvenience. This is the best rate that we do currently have right now for the internet only pricing plan.this coming from you customer who pays her bill on-time and you cannot do anything but charge me $240 more a year. That is terrible customer service!

Ive been with these guys going on 6 months now and Ive constantly had intermittent internet issues since day one and every time I call or have had some one out hereto help me, which I have called them a few dozen times and Ive had several people out to my home and still nothing is resolved. Im beginning to believe they dont care about theyre customers and say what every they have to to keep you as one even if they have to lie to you.

I cancelled my internet because I had a technician at my home 3 times. It wasn’t working. They have no idea what they are doing and are rude. The last customer service rep I spoke with was so unprofessional. They must hire anyone. Now my bill is wrong and have to do deal with that. Then after canceling they had a door to door sales rep knock on my door and he was unprofessional. I was sleeping and he kept knocking even tried the door knob. Never get them! Do yourself a favor and go thru another carrier or use the cafe down the street for at least the Internet. Not worth the stress.

Visited this location twice in 1 day about 3 months ago, was extremely busy, The young guy/teen, dressed up as a manager, but had the experience of a 8 year old. Kept trying to up charge me for services i didnt need, and all i wanted to do is trade in the 7 year old modem for a newer model, and rent the wifi router. both werent the latest models, but its still newer, and what they had on hand. went home set them up, things were working ok. Realized I was charged like a 10$ wifi setup/ install fee, and 40$ for a professional install fee that I was never told about, went back there same day, ended up having to pay the 10$ wifi fee, and then was told i would get credited the 40$ for the next billing cycle, ( its like yeah because everyone just has money up front for charges that shouldnt have been on there to begin with because he hit the wrong buttons on his screen when upgrading my account ) , the other thing that was really upsetting, is the last 3 months... my internet service kept going out ( not so much direct connection ) , but definitely the wifi. spent at least over 30 hours trying to figure things out over the last 3 months, today finally found out the teen/guy at charter building, gave me the lowest Quality Cat5 Belkin cable possible, and it was severely used, wire was pinched/twisted near the end, and instead of 5 wires connected to the pins at the end, there was only 3 which was weird. so ended up going to the nearest dollar store, and got a 99 cent cable, that fixed my problem.You would think that if they made a mistake on there end with billing, they would fix it, and also have some type of inspecting tool to check there Equipment and cables, before handing them out to customers, and not have used mostly unsupported cables just laying around ect.On top of that, the main reason for their slow services, is because they keept trying to upcharge people.

Get rid of your cable...This companys customer service is bar NONE. If you enjoy waiting on the phone for 30+ minutes and not have anything resolved, by all means, stay with this company. My situation was they never properly installed my cable and now they want to charge me to come out and fix their mistake. The new true professionalism. Bye Charter

The staff here seem nice. The service is good and the prices are better than their competitors. Plus the voice remote, seriously, nice touch comcast..

Pleasant, helpful staff, but no phones to look at except online.

Great service but when there is a problem and you call them they are usually rude. Also they dont have a problem raising the price on you.(bill)

I hate to tell you, folks, but CenturyLink is no better. Was hoping to change to Charter for a better experience - Looking at these reviews, I guess I might as well stay in the constant battle Im in with them rather than start a new one. Good luck you Charter folks!

Dont care about your concerns or your business. Customer for nearly 40 years. Now a former customer. Cant afford their products any longer. And they dont care.

Get your cable TV here. Informative good customer service.

Horrible

When I first had service connected about two years ago it was great. However, over the last four or five months I have had multiple upon multiple occasions where my if my router gets reset for whatever reason ( the electricity goes out, I need to move the router and unplug it) it literally takes up to 22 hours for my internet to work again. Im not exaggerating with time either. I remember the first time it happened; where I had to unplug the device due to rearranging my furniture. I unplug it near 2 p.m. and I did not have internet until the next morning. I specifically remember this because I had a paper due at midnight. This has continued to happen, and has happened 3 times this week. As I write this review I am currently experiencing the 4th time. Super frustrating, and I am hoping it will be fixed after I speak with someone.

Ive been a Spectrum Charter customer nearly 30 years. Ive tried the other companys and I just been disappointed with the quality of their services.

The young lady that assisted me was above and beyond of what I expected. I left very satisfied.

Ive taken grandma and grandpa check in to pay every month for probably close to 10 years. Local office. Today they wouldnt take it ( eventually they did but said wont again) because my name is not on their check. Its grandmas account Im just errand boy.Emailed corporate and they replied almost immediately. All issues should be solved. Ill keep you posted if otherwise.Have never had a problem before, dont anticipate any in the future.Thank you Charter for your help in this issues.

We started out at $54/month and now pay $89/month. They keep raising the rate which includes poor service. It took them 7 scheduled installation times, over a period of two months, before they finally got their act together on my initial install and each time I had to be present before they would begin; but no apology for the enormous inconvenience.

Charter told me that it was my new router that was the problem why was having some problems with internet so i got one of theirs. Then this company told me that my Microwave could cause me to loose my internet... I have not put my router that is rented from Charter in or by the Microwave. Its not in the same room and the best part of this situation is that my computers are hard lined to the modem. This is not possible. I have had them out multiple times and they have thrown parts at the problem like replacing the modem and router that they put in just a few weeks ago for new ones about 5 times. The tech supervisor asked us to text him when the internet was having problems and the would take days to get back to us, The tech super also set appointments for service and then when the time for the tech would come and go we would call and the answer that we got was that the Tech was busy. We didnt set the times Charters Tech Supervisor did. When the second time happened that the tech did a no show we called back and he was busy again. They suggested that we increase our plan to a business line so that would have a dedicated line and fix the problems. This did not fix the problem, with many other visits and problem still happening that its now our fault and that we are doing something to max out our allotted amount of internet. And due to I work with computers that I should figure it out. I have one more person to talk to about this on Monday the 29th and then will see if I still have Charter but will see. They also said that we have become a nuisance and if they have to send a tech back out that we would now be charged. I will see ware the call goes on Monday but I have lost all Faith with the Charter tech support Supervisor. this is part of my nightmare and I would not recommend Charter to anybody.

Went to pay bill. The associat we had to work with had a very bad attitude. If he isnt happy with what hes doing maybe he should find another job!

Overpriced. My bill has gone up $25 over the last 2 years yet new customers can get my same package for $40 less. Only reason I still have is because the internet speeds are the best in the area.

Easy to find and get to. The service was professional and effecient

They have improved greatly in both products and customer service

Like having cable WiFi and a home phone. I just hate the slow service from my WiFi. I dislike when they start working on cable in the late/early morning hours. If something is wrong with cable and you call them you have to go through a voice automated system to try to get it working numerous time before you get a real person. If that dont work then they have to send a tech out which costs extra. It can be the next day or like 3 weeks. Then most of the time it is during the morning. You have to confirm your appointment when the voice automated system calls. If you dont answer the call and confirm the tech doesnt come. It is a mess. The cable sometimes does mess up with its guide because most of the time you get the big guide but sometimes it will tell you error with the guide and give you a small one where you can only see like 2 channels where the big one has like 5 or 6 channels to see. The big guide always covers the whole screen where the small one is in the middle of the screen and you can barely see it. You can pay the cable over the phone, online, or in the office. And without any warning they can up your cable even though they tell you that your price will be a certain amount fire a year. You can get auto pay too.

Charter Spectrum is the absolute WORST in customer service. Now because theyre the only feasible option in the area for the speed of internet service we require, we have no where else to turn. Started this project 6 mons ago and still waiting....

Very nice customer service 👍

Worst customer service ever. My mom has Life Alert and has been out of phone service since 8:45am it is now 4:18 pm and they said there should be a tech out by 5 or 6. WOW

Staff has always been friendly to me. I usually go in knowing what I want and they help me if they can. Have witnessed very rude customers and a staff member try to be helpful with no understanding from the customer. Jut remember they do not set the rules.

Only had the internet but it was great. Never had to call and ask them to fix it once. Had it for a year.

Our bill is being raised every 3-4 months and not just by a couple dollars. Im paying $85/month for basic internet. It started out at $54/month then jumped to $73 and now its $85! When I called to ask them what is going on they told me in order to lower it Id have to put it in someone elses name. And this is after they tried to get me to bundle after I told them no several times. Looking for a different provider. Ive been with charter for years and have had nothing but problems. My internet also cuts out alot and I have to restart modem at least once a month. Thats all they ever tell us to do.

Terrible company to work with. I am only able get to the service I want if I cancel service for 30 days or pay double the amount posted on their own website. No one in their customer service department was empowered to get me taken care of. Clearly as an existing customer for many years i am worth a lot less than a new customer. Thanks for giving us thousands of dollars a year for many years, but i am sorry, you suck and cant have the rate we have on our site. I see why telecom companies are losing their client base to netflix and hulu.

Great customer service from Amy

Far superior service compared to the phone company provider.

Customer service was very good

Update: Beware when using autopay with Charter! Last month they charged my account twice and it was only corrected when I saw that it had been taken out of my bank account twice, and I called Charter. Now they just tried to charge me an almost $20 late fee for last month, from 3 days after my payment was made. Ive never been late on a payment. They said theyd remove it from my account, after first claiming they didnt see the late fee. I wonder what extra charges will show up on my account in February!I have used Charter Internet in both Eau Claire, WI and La Crosse, WI and it has been terrible in both cities. They say that their internet speeds start at 100Mbps, but when I took their speed test, I got a download speed of 10.5Mbps and an upload speed of 3.67Mbps. And not only that, but my Wi-Fi keeps disconnecting from my devices. When I called to ask why they lie about their internet speeds and why my devices keep getting disconnected, they tried giving me the runaround and blaming it on my router. However, I know it isnt my router because not only have I used different routers and still had this problem, but I currently have the best rated router available. And customer service is always rude when you deal with them. Im switching as soon as possible.

Customer service is the worst, magically your bill will never be what they say and then after a year they more then double it as a thank you for being a customer. 0 out of ten

Went to get landline set up. It was very easy and the customer service guy was excellent.

Very professional and courteous

I went there to set up new services. I was in and out in about 15-20 minutes. Couldnt ask for a better experience.

Great internet but expensive.

Contestant problems across the board... inconvenient service. Constant issues with connecting cable box or internet.

Service cuts in and out, have called in many times, many service appts. Internet slows during rain/wet conditions. And price hike on top of price hike.

Perhaps the moving charge for the move was legit, but, it was sky highBee too tee full service for cheap;That counts, but moving fees are sky HIGH!!!

Long waits but employees knowledgeable and helpful.

Prices go up up. UP and away !!!

Meh!

Friendly and helpful staff.

I see spectrum keep charging more than enough 💰 for service. $70 a month just for internet!!! They continue raising the price and now giving internet away for free to people who havent had services before.How about you cut a deal with the customers who have continued to stay with spectrum internet?????After speaking to your reps several times in the last few weeks i am looking to switch internet companies.

Tiling of tv occurs often, random price increases, and poor internet connectivity. Not impressed Charter.

Why when you are trying to contact your local office of Carter, it takes forever to get through all the computer generator lists, and talk to someone who breathes oxygen. We went to get out conversion boxes and they sent three home with no power cords. We live over 30 minutes away one way, and it means we will have to drive there again, for no reason due to us. This company has a strangle hold on cable services and WE pay for them, and cannot get even half assed service. We now have no cable and now no TV. which we are paying for. Please return to HUMAN service techs, ditch the computer generated prompts, and actually help US that pay the bills!!!! I am beyond frustrated!!!! PS why dont local offices take local calls????? This smells like dead fish.

Saved me some $$$ on our cell bill. Hope the service is there.

Friendly staff but extremely high priced

Not happy with installation.put in ,in May,not done yet .also hard to get them to return phone calls