The worse my lawn has ever looked. My representative was great and responsive but the yard care itself it terrible. I have more crabgrass that I started taking care of myself. Other weeds are and have always been around. I call they send someone out for spot control. And still have weeds after the 7-21 business days

Simply put, they do not provide the service you pay for, and when you attempt to contact them to remedy there is an extremely long hold, followed by horrible customer service followed by no remedy. I sincerely regret prepaying for their service.I strongly recommend you look elsewhere for your lawn needs. Our lawn has never looked as bad as it does now , and they simply do not care beyond canned responses and empty promises. It’s unfortunate as they used to be such a great company.

I hired them on the referral from people in my neighborhood. I found out shortly after they started my services, a significant amount of them switched to a competitor due to issues. Not only did they not show up when they said they were going to show up, but they sprayed liquid fertilizer in the middle of the day during a heatwave, which as you can see in the photo killed a significant portion of my lawn in the backyard. When we bought this house four years ago, we had to put a years worth of weeding and reseeding in to get our yard to great condition. Not only did I they kill a lot of my back yard, but even when they treated my yard, there were weeds everywhere!I would listen to others when they say about TruGreen Lawn Care!UPDATE:3 weeks later: emailed them like you asked. Not once have I seen an email or a call. Now why would you ask me to waste my time sending you an email for TruGreen to not even respond. This is the worst customer service, business ethics, and just lack of care for the work you do.

TrueGreen product is disappointing. After two application of weed control I continued to get weeds. I ended up buying weed control and sprayed the lawn myself and they were gone in three days. The rep claims it will take two or three weeks before I can see the weeds start to die which is ridiculous.The rep came out to spray fertilizer and insect control, but he forgot to spray fertilizer, then they had to come back out again. Poor service and how hard is it, amazing!!!When you have an issue you call a 866 number and you get someone in another state. Best to talk to someone local that you can understand.Overall there service is poor and the product used is diluted. Granular is so much better than combining all the ingredients in a single spray. TruGreen only sprays.Dont use these guys! You will regret it.

They charged $180 for aerating a small .2 acre lot which seemed like a insane cost for the job, and after I prepaid for that service they forgot about it. So after the scheduled day of aeration I had to call and talk with a very grumpy representative named Marty about scheduling my service again. Marty was clearly doing something else while having me on speaker phone during the call and at times responded in ways letting me know he was not really paying attention to what he was doing.Do not use TruGreen. There is no reason for a company that charges this amount for this type of service and has the lack of customer service it does to exist.

DONT WASTE YOUR MONEY - Seriously, talk about disappointment. We hired TruGreen over a YEAR ago, and we have about as much grass growing now, as we did then, the only difference is we are now out $500 bucks that we will never get back. Of course, we had someone from TruGreen come out and give us a quote on servicing our lawn, as well as letting us know if we could even get grass growing in the areas that it wasnt at the time. Of course, we were assured that grass would grow and not to worry. By the fall, when we still had dirt patches in our front and back yard, I called and requested to speak to a manager. It took nearly a week to hear back from someone, and when I did, he told me he would personally come out and inspect our lawn as well as perform some tests on our soil to make sure we could have grass in our problem areas. He also assured me that if we did not have a full yard of grass growing, we would be refunded. Quite a promise right? Well, its now May - Ive already called and requested to speak to the same manager I did in the fall to request my refund, at which time I was told TruGreen doesnt give refunds and no manager has ever promised anyone that. It has been 5 days now since I spoke with someone at TruGreen and I have yet to hear back from ANYONE. I have never been so disappointed in the professionalism of a company, the quality of service, or the false promises made. So if youre looking to spend loads of money on a few sprigs of grass, I recommend them with 5 stars - if you are actually wanting quality lawn and customer service, dont waste your time.

I met with the technician, Calvin, and was very impressed. Calvin did an excellent job treating my lawn. And a sign (flag) was place in my lawn to let everyone know the lawn had been treated. Excellent job!!!

Excessive advertisements and marketing for no result to see, their employees dont care about their business or customers lawn, neither know how to evaluate lawns. Someone else has to make an appointment later to see the problem, havent seen results and been with them for 3 seasons.

TruGreen is my fav! My lawn is plush since having their services. If you’re like me, & just don’t know what a lawn needs, or don’t have a care, hire them! They’ll take care of it, year-round.I feel the price is reasonable & fair. $300/year which breaks down to $25/month.They always call before coming & leave a note summarizing what they did. I like them, I think we’ll keep them around.

Salesman came to our door. I wanted to know what was in their grub control. He did not know and just said it was natural and that no one knew what was in it. He even said since I was so smart I should know what was in it. I went inside. Then he came back a few minutes later trying to sell to my husband. I had to repeatedly tell him to leave. It was not a pretty scene 🙁 At first he seemed nice but didn’t end up that way.

Trugreen started treating my yard a couple of months ago and since then I have got about 5 times as many weeds as when they started but part of that is because the moles have destroyed my back yard since then which they started treating for at the same time i had to hire a pest controls service since then. Also they have been treating my trees for over a year now and one started to die a few month ago and they were going to send some one out to see why so I knew what to do and keep it from spreading to the other pine trees but that was two months ago and nothing yet . But I cant talk to them unless I meet them at the house in the middle of the day.

My recently laid lawn was in bad shape after a tornado came through Bellevue and put us in temporary housing far from home. The summer sun, lack of watering and construction materials & equipment left the yard in a sorry state. Insurance didnt cover lawn damage and I was fairly certain I was going to have to re-sod the yard. But, I decided to give TruGreen a crack at it first.They showed up regularly to weed & feed, seed, suppress mosquitoes and aerate through the rest of that season and into the next season. And, to my surprise and relief, the yard recovered. You cant tell that the yard nearly died and I didnt use any sod to recover.

Absolutely Ridiculous! TruGreen fumigated all of our vegetables that we started from seed & will not even return my phone calls.We saw the TruGreen truck pull up in our driveway thanks to a camera alarm. We do not have a contract with them so when the guy began unrolling his hose I called the local #.After reaching someone several states away I was told that they wouldnt be able to figure out who was at our house. We had a large container of tomatoes, peppers, & eggplants getting ready to be planted sitting next to the lawn. I watched live as the guy walked by & doused them with spray. Here we are 30 hours after I called TruGreen twice & no one has even returned my phone call.After dumping 40+ gallons of chemicals on my yard...it would be nice to hear back from someone.

UPDATE - I havent been contacted, but they did send another tech to come out and do extra spraying for weeds and worked on my back area. Still wish I was contacted, but the tech (Patrick P) was super nice and went and gave me some insightsVery poor service. Poor quality fertilizer job as they didnt hit the back 800 Square feet of my yard. I have made 4 phone calls to the company this past week (4 hour hold times) and did not receive a phone call back when putting my phone number in the system. Contacted their chat team and the colleague Marissa ended the conversation without a response. I have sent two emails to their Customer Service Team with no response. Just terrible service overall. Poor quality product and terrible follow up on their customer service.

They wont stop harassing me. I get calls 5 out of 7 days a week . Sometimes 2 or 3 times a day even after 7 pm. At least one letter a week. Ive told them over 20 times on the phone that I am not interested in using their service again . They dont want to take no for an answer. I dont enjoy leaving negative reviews but Im so tired of this. What do I have to do to stop this? Change my phone number. Get the BBB involved or the police. Harassment .....

Got 1 fertilizing treatment them could never get them to come back out again despite numerous texts and calls. Pretty sure its because we wouldnt pay for all the add on we were constantly called about.

Absolutely the worst! Ive been waiting over two weeks for someone to even return my phone call.You will never be able to get ahold of anyone locally or even get simple questions answered.I would not recommend TruGreen to my worst enemy.

Not as good as they used to be before merging...all three of our neighbors will end service the end of this year

TruGreen just charged me $214 after I asked for my service to be discontinued. They did an aeration on my yard without having my dog fence, and sprinklers flagged and then said they didnt do the service. I tried several times to get in touch with someone afterwards and instead just got random calls asking me if they could schedule the services that had already been done. I talked to the gentleman that came to my house to do a service a couple of weeks later and told him I only wanted the service done if I had already paid for it. He assured me I had already been charged and then I was charged the next day. TruGreen is a complete joke. Nobody at this company wants to be the person that answers for mistakes and I still have yet to talk to someone that wants to truly take care of me. There are plenty of local companies that will do a great job and have amazing customer service. Dont waste your time with this company.

Poor, poor service. Cancelled them twice last year due to no shows and lying about servicing backyard that they could not get into because the fence was locked. Yesterday, they said they came and did first treatment for the year and billed us, but guess what. We have a camera that faces the yard and no one performed treatment. I tried calling last night and I was on hold for one hour before hanging up. Called this morning and was told I had a 2-2 1/2 hour wait to talk to anyone! Went to live chat and requested to speak to rep. I was told there are 116 people in front of me!

I used to work here. They insured me that my Famiky I had set up would be taken care of. Needless to say they are with heartland now and Ill never work here again!

Would never do business with this place! They mistakenly applied pre-emergent to my lawn. When I mentioned this to the driver/applicator, he merely shrugged his head and walked back to his truck. While I called his dispatcher, I was put on a 35 minute hold!! Their customer service sucks.

My front and back yard is full of weeds, tried to contact them, but been on hold for hours, had to hang up the phone. Impossible to reach them after they get their money upfront for the season. Bad service, bad management, unresponsive.

They acquired a lawn service that really liked and they have just bomb. I will not being them anytime soon.

Excellent service- prompt and courteous! My lawn continues to look fantastic- even through the hottest parts of summer. It remains healthy and it is great to be able to enjoy a beautiful yard.

By far the customer service of this company is the worst I have ever seen. I have never called into a company and the wait was 1-2 hours. Their CS is worse than the dandelion field which is my yard. I am going to put up a sign in my yard that states this lawn is service by TruGreen, so everyone knows that with every service call you get a dandelion. They tell you to go online if you dont want to wait and that is because they can blow you off online.

Dont waste your money with this company. After paying them hand over fist to treat my front yard for weeds - paying for aeration and over-seeding last fall, my grass grew in beautifully this Spring with all the rain and cool weather. With one treatment for weeds, they ruined it all. All that money gone. My grass fried by their chemicals. This picture is before and after their treatment. You can see where the wand was waved. And no return calls or emails when asked how they will fix this. Ive given them 3 weeks to remedy this situation and have not received a call back. HORRIBLE WASTE OF MONEY AND HORRIBLE CUSTOMER SERVICE. (and Ive been a customer for 3 years or more)

IOWA-started off well, staff who come out - congenial. They did not do what was in the contract. Contacted corp office in Memphis. Account manager text me; it was professional at first, but when I said lawn not treated. He sent irate text. Told him dont bother me again. Kept texting. Certified letter to corporate-arbitration. Dont bother with trugreen. Go to Home Depot/Lowes buy the lawn treatment you spray on with hose; it worked for me. I do not recommend trugreen. Bad management, bad response from corp. I will go to arbitration. See attached photo; this is after five treatments. The brighter grass is crabgrass; I paid extra to have treated. trugreen treated it to my lawn.

Honestly the services were fine, I am not a grass expert so I did not notice earth shaking results. After a year decided not to renew. Here is where my problem comes in. I get hounded by TruGreen and I mean HOUNDED with these phone calls. I get called at least two calls a week asking to renew services. I say no thank you, and try to politely end the call. This is when my annoyance turns to writing a two star review. The sales staff will say any thing under the sun to keep you on the phone. They just never take no for an answer, and basically get me to the point I get mad and hang up on them. I have even stated that I just cant afford the service and they then ask me about my finances and what COULD I afford. Honestly I understand the sales team is probably forced to do this by the company, but that is why I am writing this review. I do not want to do business with a company that makes me feel like I am only signing up for their services out of pressure, not because they offer a great product or service. Once again I must say, thank you but no thank you to TruGreen.

This is their yearly 6 applications plan we have had for awhile

Trugreen are crooks. Bait and switch masters. I had Kyle Robinson from the 10402 Sapp Bros Dr, Omaha, NE 68138 location come out and give me a bid. I asked him at least 6 times how much I would be charged for my service per month and he told me $50.00 a month. The very 1st bill I got was for $100.00. Tried to call my sales person several times with no call back or response at all. Tried to call the office, no response. Once you guys get your hooks in, the sales guy vanishes and sends everyone through the red tape. I asked for a refund and to cancel my service. They would not give me any refund so I cancelled my service. Your sales practices are extremely deceptive.

Was scheduled for a winterization service last Friday between 8 & 12, messaged that tech was on his way, no show so I called system say customer cancelled? Spoke to CS asking for a manager none available they will have to call you still waiting for that call after multiple calls to CS. They ended up showing the following Tuesday. Tech applied fertilizer and weed control end of October?? Thats not winterizer. Tells me I should see health and color as well as weeds in 7 to 21 days again its end of October. Then tells me Im mowing to short well yes that last of the season I always mow shorter plus mulching and picking up leaves. I feel they are trying to make up $$ for applications they couldnt do this summer due to the heat. So I wonder when they plan to do winter application........ dont know cant get a hold of anyone local Omaha !!!

I signed up via an in-person door-to-door sales call last fall (2019) for bagworm control, as my spruce trees were really suffering. The price I paid was for one application then an one application in the spring (2020). I was happy with that part. This morning they showed up to do a fertilization application. What the what? I only ever authorized bagworm control. Do not appreciate additional services added without my consent. I will find someone else for bagworm control next year.

Patrick was my TruGreen Specialist today. I would like him to be the one who comes to my home to care for my lawn for EVERY service. He was interested to learn about my concerns and took great care today to provide excellent customer service.

I wish I would have posted earlier: Suggest you think twice about using this company. I got stuck with them last summer when our original company sold out to them. We had them complete a fall aeration as well. Our property was left with many gouges; I am of the belief they did not even complete the entire job. I left a message for the manager to contact me last October...no response at all.If I could I would give them negative stars. There are plenty of competitors out there. Highly recommend you try another company

Great service do far

Literal scam. I got a call with quotes to set up service so I checked their reviews to see if I wanted to commit to a discounted annual rate or try monthly. When I saw the horrible reviews I decided not to use them. Without ever agreeing/scheduling/requesting service, they decided to just randomly come to my home and do whatever they want and bill whatever they want (4x what I was quoted) with no notice. I have called and complained that they are trespassing for services I never requested, I have emailed to complain, I have blocked them on my credit card and been awarded back their fraudulent charges and they wont stop coming. I am beyond furious.

I just got off the phone to get a quote. This lady would not be quiet and let me talk. After I had said Im going to consider the quote, she rambled on for another 10 to 15 minutes, and interrupted me when I was trying to say something. She repeated herself numerous times, and definitely was trying to scare me into getting their services. Again, this was just for a QUOTE. Basic business tact goes a long way. Not even considering their services because of this. If you are so confident in your services, you shouldnt feel the need to push sales.

Awesome place awesome people

Some services are expensive so go with the necessities. Your personal lawn care specialist is usually knowledgeable and available to help with meticulous issues

Service itself was alright. The lawn care specialists showed up regularly and never caused too many issues other than aerating when it was too wet. The salesman and their billing office are absolutely terrible. The salesman claimed to sell me a 2 year package after touting the great price compared to the 1 year package. I prepaid for the 2 year service he was advertising. Here I am about 9 months into the service and they are sending me bills for my last two treatments. I call the local billing office and they keep telling me that a 2 year package has never existed and all they have is a 1 year package. Additionally, the representative I spoke with wouldnt resolve anything with me on the phone. She couldnt even get original paperwork from when the deal was set up or get the salesman on the phone. She claims that a manager will call me back but based on other reviews I see, that will not happen. This is some very shady behavior. Additionally, all the positive reviews out there seem questionable. Ill circle back to update this review if anything actually gets resolved.

Very professional and happy with look of my yard, would highly recommend!!

HORRIBLE!!! I dont even know where to start... I had just bought a house that the backyard was mostly weeds. I called and got priced and so on. The first thing I noticed that was off was when they gave me a price over the phone for sq footage, they did not take into account the shed and deck that are from whatever source they use to get the area, thus charging me for places not getting treated. Once they started to come out, there was maybe a small patch where weeds died but overall, nothing. My backyard still looks the same as when i bought the house a year ago. I gave this company a year to kill these weeds and nothing. I called for the free in between services, nothing. .I get the email that they are on their way. They never show up. I paid for the entire year and basically got nothing in return. Thats a few hundred down the drain. Ideally, I would want a full refund. This company is HORRIBLE. I would never recommend this place. If I could give 0 stars, I would....

I would give this company zero stars if it was possible. Needless to say, I will never use this company again. I was a TurfCare customer for 4 years and always prepaid for a year of service so I didn’t have to babysit my lawn’s care. Apparently TurfCare was bought out by TruGreen about 1 year ago because I got an automated phone call from TruGreen saying I was scheduled for an application service in early Spring. I called to cancel but the customer rep women convinced me to stay, so I re-up again for another year and this is where everything went down hill.They came and did the first application, then I don’t hear or see them again. I call a few months after the first application to see when they were coming again and the customer rep said I was due for a second application about 2 weeks ago. He doesn’t know what went wrong but will schedule a second application 2 weeks later. No apology was offered. During that time, I asked them to do a landscaping weed control application as well, paid $67 for this service.2 weeks later they come out and I can see the lawn guy applying something to my lawn. However, when I watch my surveillance footage, the landscape weed guy (2nd person) was walking through my landscaping beds but not spraying anything. When I go outside to check, there was no indication of him spraying anything on my landscaping beds. When TurfCare did this service, my landscaping bed was all green for a few days and then there was no weeds or growth all summer/fall.I call to inquire about the weed control service and the person on the phone was apologetic and scheduled someone to come back on June 15th to reapply my weed control. June 15th comes and no one shows up. I call again but this time to cancel my service. As we’re going through my cancellation and prorated refund, there was a major discrepancy in my billing. Apparently, the person who took my original payment did not give me my prepay discount and she also incorrectly labeled by $67 weed control payment so it looks like I didn’t pay. So in calculating my prorated refund, the customer rep kept trying to take $67 out of my refund amount because to her, it looks like I didn’t pay. I kept trying to explain to her that I have 2 separate charges on my credit card, 1 for lawn service and 1 for weed service but she didn’t listen. After about 1.5 hours and 2 managers later, we settled on a compromised refund amount.I felt like I had to babysit TruGreen’s service more than it was worth. I prepay because I just want things to be done and done right. It’s pretty obvious this company cannot do that. Funny thing, 2 days after I cancel my service the weed guy comes back and all he does is walks directly to my door and attach a receipt saying he applied weed control today. I watched my camera footage and he clearly did not apply anything.Now I have to spray and pull my own weeds for the rest of the season thanks to this company who is either “incompetence” or “dishonest”.

I have had True Green for my lawn care for probably 13 years. I have always been very happy with them and my yard has always looked great. In 2017 I started having problems for the first time. Weeds were starting to pop up throughout the yard and then started spreading and making it hard to control. I could never get anyone out to retreat for weeds. They said they would come and I had like 3 or 4 no shows. After a couple of months of calling and not being able to get anyone to come out to my house, I cancelled.In 2018, they called offering me services again. I mentioned my concerns from the previous year and he assured me that they were under new management and to give them another try. So, I did. In 2018, my yard still didnt look as good as it has in the past, but my expectations were not as high either. Now this season (2019) we are in a different house from the previous years and the weeds are out of control. I called for a retreat which they did come but I see no results. I am going to cancel. Its not a cheap service and I feel like there are other choices out there.I feel like they are trying to focus on so many other treatments (EMAILS and CALLS all day long from them ) that our yards are taking the hit for it.

Excellent service. Everything is going as promised. You always show up. Help us kill the crab grass and we are thrilled.

I truly believe my lawn ranks in the top 3 in my neighborhood. Being partial, I believe it is the best in color, thickness, and scarcity of weeds. I credit this to my TruGreen specialist that treats my lawn and the chemicals and frequency that my lawn is treated. I believe the money I spend is certainly well worth the appearance of my lawn. I receive numerous positive comments about the quality of my lawn. Ive been a TruGreen customer for as long as I can remember!!!!!

My neighbors had their lawn sprayed today by TruGreen, when I went outside it was like hitting a wall of chemicals. The smell has persisted, glad my windows arent open, but I cant help but think of how hazardous this is to kids playing outside, neighbors going on walks, etc.

Great place to work! The managers are awsome! Its nice to feel appreciated!

I scheduled a sprinkler system maintenance about a month ago. Didnt hear anything so I called and they said nothing was ever put on the books. Call center employee sounded like they could care less. Finally got an appointment that was between 1-6 PM and I waited until 620 and no show. Called to reschedule and they were clueless. I do not recommend this company.

This company is terrible when you need to call the office. It takes forever and everyone is either too busy trying to sell you something or tell you something different than the last person. I have been trying to get a situation resolved that goes back to August 2019.

We had TruGreen last year. That went well. This year was a joke. They came early when it was still freezing temps at night. Second application was to spray weeds. He said not much to spray. Then the yard exploded in weeds and they werent scheduled to come back until late June. I complained to TruGreen on line. They said they were sorry I was feeling this way instead of saying they were sorry for the way they took care of the lawn. What a joke. Then I got an email, not a call from the local rep. She asked what should they do. How stupid. What she should have said was we will send out a tech right away and take care of my problem.That is what I told her in a follow up enail. That didnt happen. All they did is cancelled out the remainder of the treatments. Next Im contacting BBB to let them know too.We will go with local company that has better service. Hire them at your own risk.

One of the worst companies I have ever seen. Do not follow notes have different techs every application spray and done in 4 minutes then jump in their trucks and leave. Many good companies around. If you call or app in they just ignore u. Terrible

I had a few issues early on but once I expressed my concern they made everything right. I was visited in person by the area manager to make sure I was satisfied with everything. I appreciated feeling like my concerns were taken seriously.

The services provided by TruGreen are time-saving, and in a sense money-saving. Our property has never looked more amazing! I especially value the little tips my TruGreen specialist provides after each service, its like we are a team, working together to keep our property (investment) looking great!

The WORST customer service ever. Paid my bill and now I have bill collectors saying I owe money even though I have paid it MONTHS AGO. I have talked to several different people and this has not been resolved and I am getting zero help. At this point Im deeming it as fraudulent activity because nobody wants to do their job and resolve this issue when Im showing THE RECEIPTS!!!!!

They will park in front of your house and just sit there and charge you for work they never did. When they actually do the work, it wont make a difference, especially when they treat your lawn in the rain. They wont make any effort to right the wrong they did. When you cancel they will continue to harass you about renewing your service by phone and mail even after you ask them to stop. I would rather water my lawn with vinegar and dog piss than give these people a single cent again, and I suggest you do the same.

I have over the last 2 years had at least 15 conversations with these people about putting me on their do not call list, yet they constantly call blaming it on their portal. I quit using them to begin with because they burned up my yard, only thing left was the weeds, and then i watched as one of their crew members pulled up, sat in the truck for 45 minutes, then left with out ever treating anything, and then sent me a bill three days later for the treatment. These people are jokes, go to your local companies for your lawn needs.

Some of the worst service I have ever had. They sold me on taking care of a grub problem that I have every year, and usually take care myself. They didnt and raccoons destroyed my yard after grubs appeared after their $70 application. Now I have a destroyed yard and a raccoon problem. They seeded and aerated for free to make up for what is essentially no grass in my backyard (used to be slightly above average back there) and then said the next repair would be half price. So I have to pay them 107 dollars to repair what they broke by not doing what they promised. Then the local manager hung up on me when I said I wanted to cancel my services. Do not use them. Its a money grab and they truly dont care one bit about your yard and the quality of their work. They wrecked my yard to the point I almost have to start from scratch to repair it and if I dont pay them to fix it, they hang up on me. Terrible business practices.

Worst service ever! As they told me to call in as many times as I wanted when I have weeds, I did multiple times. Out of all of the times I reached out to them, they came 3 times, the others they said “oh you have a treatment coming up so we will deal with it at that time”. Then for my last treatment, I had to call them to get it and the ground is half frozen so what they put down was pointless. On top of that, I have video surveillance of their person doing the last treatment and they only did the parameter of my lot. They didn’t even walk through the middle of my yard. Guess what, I still have weeds and feel that the money I spent was wasted on a worthless treatments. Never again will we use this company.

Our tech is very friendly and always contacts me one to two days ahead of his coming. Always on time and leaves a detailed desciption of what was done. So far so good price wise.

As a returning customer, I know I am working with the best. TruGreen has continued to give me a top-notch, weed free, outstanding green lawn. The yard specialists are always professional, polite, and friendly. TruGreen has always kept me in the top 3 yards in my neighborhood. Thanks for all you do and I look forward to working with you next season!

The service is very good. I like getting a prior call when they are scheduled to apply a service to my lawn. The technicians are courteous and quick and they come and go in just a few minutes. My lawn seems greener and grows nicely this time of year.

Your technician rang my doorbell to let me know he was here. He was friendly and professional, and outlined the work he would be doing today. When the job was completed, he left a note on my door. I think the lawn looks great. Thank you.

First, don’t trust this company. These people came to my house and they said they did their job, but they did not. They did not fertilizer. The yard door was locked from inside and I have a ring camera and we talked to him that my son will unlock the door for him. While my son was about to unlock the door, the guy gathered his stuff and left. Then I called the 800 number and they apologized, and decided to get my money back because of the lack of trust. After few days, Two guys came to my house, and they were checking his work. I opened the gate for the back yard, the supervisor was rude to me and said our guy did his job and did not believe me, even tho I have evidence from the camera. Then I kicked them out lol. Anyways, don’t trust them and I don’t recommend them at all.

Friendly people to work with as well as did a great job on my yard!

When you cancel their service, the pushy phone calls dont stop. When I said I have a different lawn service now, they wanted to offer me mosquito control, then shrub & tree care, then finally service my sprinkler! These people are unbelievable, like salesmen bullies!

In true salesman form, Kyle Robinson says what he needs to say to get the sale. Then hes gone. Hes been evasive, misleading and just a bad look for the company. Hes been working on sales in the Beaver Lake/Murray area and we had no idea what we were getting into. I called the company today since he refuses to respond now and they say they will take care of us. Well see.

Just had my lawn aerated, fertilized, all the fun stuff, plugs still all over the lawn. Then a walking salesman walks by and does a free inspection. Tries to sell me all the stuff that was done that week, plus sprinkler system repair when I dont own a system. Takes advantage of people. Bad company.

Thanks for taking care of my lawn. Never looked this good in a long time. Appreciate your help with this.

Excellent! I had a chance to talk to Cody Shayan, he seems quite knowledgeable about the subject. I was very satisfied with the service. Thank you guys!!! :-)

Love that you get a call the day before the service. My lawn has never looked better. No weeds. Great Job!

The specialist was courteous and interested with what I was explaining about the unwanted weeds that pop up in different areas of the lawn and at different intervals of time. He sprayed the weeds that I pointed out and also looked the lawn over for other weeds. great job in caring about my lawn the way I care about my lawn.

The technician was prompt and did a great job of treating my tree for bag worms.

Trugreen does a great job for me. They are quite reasonably priced too.

Service men are professional, explaining their procedures personally. The yard is looking better than it has in years.

Have royally screwed up my account. Started servicing address I did not authorize and sent me a past due bill for that address and stops service at the correct address for which. I paid for the whole service period in advance. Service is worse than poor. Have not performed the services for which I paid for. May file complaint with BBB.

Went out the next day to work and noticed my grass was dead in spots from the previous days visit.Called to have someone come back and fix was told a manager would call me within 2 days. Well it’s been a week now and still no call or trugreen to cokeFix what they messed up. It’s not normal to have dead patches everywhere and I followed exactly what I was told to do. Water the entire grass for at least 4-5 minutes. So upset about my lawn. Will not recommend using them.

I appreciate all comments given by specialist on how my long is progressing over the warmer months so I can be aware of distress signs that need to be watched. I know the lawn needs water in very hot temperatures, but with a large area to cover, this is not always possible. Must rely on mother nature to do her job for us. Our specialists friendliness and professionalism is always appreciated.

I appreciate the electronic voice message from Trudy that my service is scheduled. The specialist arrived on the day noted. I was pleased to see in the note he left behind that he treated for nut sedge...which was heavily infesting my lawn.

Gentlemen from the company came to my house today, was condescending and overall rude. If they treat me like that before I even consider doing business I cannot imagine what would happen with a concern with actual service. No thank you

My regular lawn care person is really great. He always stop to ask if all is well. The bush and tree spray seems to be working(yea). Thanks for listening when I need help.

Takes time and work to get the yard in order, TruGreen is a good partner!

A very bad company! The do not get rid of weeds and very rude people. Our yard looks worse now that they have worked on it.

I have 0 complaints. TruGreen (and Scotts before that) has been caring for my 2+ acres of lawn for several years now. It is a very expensive investment as you can imagine, but considering the payoff in my lawn and tree care, I am a very happy customer. And, in reality, the cost is very reasonable...it just seems like a lot, but I have a LOT of acreage in grass! The improvement over the years in the condition of my lawn (which was a huge weed patch) and my trees (in which I have invested so much!) has made a very visible difference. Everyone notices. Especially my crabs which line my driveway. They now look spectacular...loaded with blossoms that actually stay on for several days! And all the yellow leaf droppage has stopped. And my Heritage Elms are looking so much healthier! I actually feel like I could invest in buying a few more trees now.Just wanted to update my post to say I am still very happy with TruGreen. Its been a great investment in the appearance of my property. Everyone says it looks like a golf course! Well, not really, but I do appreciate the comments when they happen! Now I need to call them about my spruces. Just noticed the tops of a few of them are dead! I cannot afford to lose them!

Still waiting for a phone call from the office to address why our lawn is overflowing with weeds with their service. The WORST lawn service we’ve ever had! DO NOT RECOMMEND!

I switched to TruGreen this lawn season when a representative, Paul, approached me at my residence. He convinced me they would be able to do a better job overall and that he can address my concern about the weeds especially around the air-condition unit. He first checked with his manager to get the approval and he did. Second he said I would be able to get a discount if I paid the entire amount for the lawn application upfront and additional discount for “military”. After a couple weeks I got the statement from my bank indicating the discount was not applied. I called and texted Paul to inform him and he mentioned he would take care of it. I did it again after two weeks when it wasn’t resolved. I tried two more times but his phone went straight to voice mail and he has never returned my call. I decided to forget about it and just finish out the applications I paid for and not deal with TrueGreen next season.I recently got a call because they wanted to offer me aeration. I said I am not interested and that I am also not interested in dealing with TruGreen in the future. The representative, Devin, pressed me to explain. So I explained to him what happened and I did not want to deal with a company that mislead a consumer. He then chastises me because he says that TruGreen is not like that and to me insinuates that I am being dishonest. I stated to Devin that unfortunately Paul is an employee of TrueGreen, therefore making him part of my original statement that the company mislead me. I also mentioned they will leave you a print out of what they have done to your lawn but so far I have only received the initial one. Devin said they spray the same thing every time so what do you want them to do, leave a print out all the time? If you want to keep a customer, you are not supposed to engage in an argument with the customer! I understand you need to push your sales but you are not going to do so at my cost. I would rather support the local lawn companies than deal with TrueGreen. You can find other companies that have better lawn service, cheaper and better customer service.

Absolutely horrendous customer service. They have been scheduled to come service my sprinkler system no less than four times, each time I have to take off work to stay home and meet them. Each time I have done this, and each time they fail to show. I wish I could charge them for my time, as this is becoming far more trouble than its worth. Their sprinkler check up will probably provide zero value anyways. Avoid this company. I will never use their services again.

I signed with this company 3 weeks ago. New customer. They schedule me to meet and analyze my lawn last Wed. I asked permission at work and they didnt show. When I called, later someone call me and said we need to reschedule because of a medical emergency. We reschedule for today. Yesterday got automated call confirming it. Once again they didnt show nor call. I called and the gal there didnt care much, couldnt even explain what was going on. Finally said we have to reschedule again. She end up not caring at for customer so I just closed the account.

I submitted a request online for a quote to do my lawn. I got bombarded with phone calls and nobody would leave a message. I finallly answered and the guy was insulting when I had no idea what kind of grass I have or exactly what he wanted when he said describe your backyard for me. He then rambled on about how they have 2 million customers and 2 million people cant be wrong blah blah blah. Finally he said the rate is $65 5 times per year and you can take 10% off of that if you pay it all at once. I will hold while you get your credit card. Im sorry? I am NOT giving you my credit card when YOU called ME, please send the quote to me in the mail. He refused to do that so I hung up. Thank goodness I did after reading all of these posts! I HOPE they call me again...

I STRONGLY advise you not to work with this franchise. You will regret it if you do. They have horrible customer service.

We had service for our yard for over a year with them.my yard was full of weeds and it started to die then I called and they said we had grubs I said ok why hasn’t the guy that comes out and can clearly see my grass is dying not say anything about it? . I caught the guy running when he was putting down seeding. When I finally canceled they won’t stop calling.

Lot of bad reviews here, so Id like to balance it a bit. TruGreen has done a nice job with our lawn. Its much better so far than in years past when we cared for it ourselves. However, the service is priced for someone in a higher socio-economic bracket, so well probably go back to doing it ourselves next year.

Trugreen doesnt just do weed control like some other companies; Trugreen is your lawn care experts. The customer service is great, and they always provide professional, useful feedback after every visit.

Sign up if you want telemarketing calls that wont take no for an answer. Also they will just start coming the next year after you have only paid for the one year and tell them to stop. They just rebill your debit card. Also when you see their employees around town and start to ask them a question they just say I dont work for them. Umm...dude your wearing a uniform that says trugreen and your name on it. Well this isnt my area. ???

My yard in 25 years has never looked worse

Ive had Trugreen for several years and have appreciatedthe courtesy, prompt and knowledgeable employees, especially William who services my shrubs. I also like fact that I can change the times and services as I need them.

DO NOT USE TruGreen$174 for a lawn aeration !! you can aerate your lawn 5 times for that money. Ridiculous...read on ..was an interesting experience.Accidentally called them instead of Forest Green for an estimate that I had from Forest Green.They lied that they had my estimate and asked me to pay $174 for a lawn aeration.Their guy said...What made you wait so long ....was $174 so much that you cant put food on your table.... what are you now...my financial manager..very odd...very odd.Started getting a bad vibe with the way the phone call progressed. I had go back and pull out my estimate to realize I was calling the wrong people.Just happy that I dont use them.

A few years ago their service was great. This time around I had nothing but billing problems, weeds, dead grass, and stains on my house from their chemicals. I always prepaid for the service. They had me pay the wrong amount over the phone then sent me late payment notices. I feel that they tricked me into keeping their service when I moved by quoting me a completely different amount than the actual cost. They do have friendly staff, but this is not a good service for a family on a budget because they are not truthful about costs. I advise you to find a different company for your lawn care needs.

Nah. Been with them three years. I don’t know why my dad keeps coming back. During summer my lawn usually gets a bunch of dandelions and crab grass galore. And the applicator person just walks right over them not addressing the problems. We are going with someone new next yearUPDATE:Looking 👀 at some of these reviews on here and some of the are FAKE!!Watch out for a company like this that pays for fake reviews