I came into this location to pick up equipment after visiting a different location. As soon as I walked in was immediately greeted by Daniel and asked what was the reason for my visit. I told him what services I was interested in and he made sure that I received the best deal. It was a pleasure working with him as he was not only knowledgeable but very patient and answered all of my many questions. I also had a chance to observe two other employees who were working with other customers and their names were Nelson and Joshua. They all were very helpful and going above and beyond for those of us who were in the store. I have read a lot of the reviews and I dont think that they are fair to these guys because they have no control over the service issues. I will definitely refer others to this locationbecause the customer service that I received was flawless. The emoyees were all wearing masks and there was also hand sanitizer for customers to use. The store was clean and I felt safe once I entered that all safety precautions were being taken to help keep customers safe due to covid 19.

Chris and Nelson help me greatly. Excellent employees. Excellent customer service. Spectrum fortunate to have them. Respectfully, Mark.

Made to wait in line 15 plus minutes to turn in equipment only to be told to bring it to a UPS store. How about having the sense to put up a SIGN or something so people arent wasting their time? Common sense in short supply here.

Terrible they made me pay to hook up my own equipment I had to call for tech to come he had to unhook dish and do something outside.

Covid procedures not being followed. Everyone has to sign in on a single shared terminal. I observed 8 people use it and no effort was made to clean the screen between users at all. There is a gel dispenser to the right of the screen but it is completely empty.

Drove over here to drop off equipment as Ive done before and I was quickly rushed out of the store and directed to a ups store some ways away when even the website and google says this location is a drop off location. Supposedly its spectrum mobile only even though the sign says spectrum...

Awful customer service. The sales rep wouldnt take the time to see what was wrong with my phone but kept insisting on upgrading. So I LEFT.

You go in sign in once youre called they assist you in a respectful manner.

Easy in, easy out. Very knowledgeable staff.

I walked in and was greeted ..everyone spoke and i was given great service and my questions was answered .i would always go to this location..

It was ok staff was very informative..

Great help. Had a problem with my cellphone and they resolved the issue.

I have been a customer for many years, recently we wanted to upgrade our internet in which we did over the phone and was told the new upgraded stronger modem would be sent with a return box for old unit. Days later, our internet lost all connection and now wondering when our unit would be in. I called the 1800 number and they told me they are backed up with ordered but I could get one at a local store and when the other unit arrived to drop it off at a local store. So I went first thing at 10 am, second person in line, asked if we needed to sign in and this young girl who opened the door said no but then proceeded to tell people who came in after the first 5 of us to sign in. So now not having signed in because she said NOT to I wait next in line.I tell her that we upgraded on Sunday and they told me to pick one up here, she said NO you can not, it’s ordered but the 1800 said it was ok. I called 1800 # while waiting to have them relay the message. The girl at the counter told me they are limited and since it was ordered I would have to be canceled It for them to give me one at the store . So the online got a shift lead ti canceled my order so I can get it there.Should be all Done, BUT NO this young girl At the counter said my old unit would still work whom ever told me that was wrong but yet my unit has been having issues and it is Not strong enough to pull the new upgrade.She refused to give me my unit !!I said you told me to cancel it so we did and I need a new unit. This whole time I had 1800 online. I asked the girl at the desk for her name to tell the 1800 and she started saying I am rude and someone please have her removed !!!! WHAT ! I asked for a manger ! The fact of the matter is I am a long time client, had upgraded and was just picking up my unit needed and this girl made it a full blown up issue, The manager did come out and take care of the issue with getting my unit needed but this young girl needs to just do her job and give service to customers not refuse them for NO reason when we are long time paying clients of this business !I did have them do as she requested to be able to pick it up there and she still fought with me about it after it was done ! Someone needs to check her attitude, to ask to have a client removed from a store because she did not want to do her job and just get the unit needed. It is not her call to tell me my old unit is ok, when we already know it is not and have been having issues that’s why we are upgrading and paying more, not to keep an old week unit ! This girl needs retraining, in customer service and rules of the job, customer service online was more helpful and I appreciate the help with this disgruntled employee. The manger at this location did take over and help with this issue and resolve the problem for me, Thank you.

Very kind and courteous had to go there to get a new remote

Paulo went above and beyond to make my experience awesome. Thank you do very much

Chris was great! I signed up for internet today and he made it very easy, went over all my options and was friendly and patient the whole time. Great experience.

I was pleasantly surprised. It was quick, easy, and the gentleman at the desk was very friendly and amazing. He asked all the right questions and more to be sure I was good to go. Great job Spectrum!

Needed new remote.

Great customer service! Staff remained calm and professional in the face of more than a few irritable visitors. Well done!

Visited the store today for the first time. Very spacious and clean. Kevin helped me with the splitter I needed and advised on how to return equipment via UPS (as an option). Extremely helpful with untangling my current Spectrum account charges and upgrading to 400M Internet.

**AVOID STORE TERRIBLE CUSTOMER SERVICE - JULITZA WORST CUSTOMER SERVICE* This spectrum office has the worst customer service ever really I’ve spent an hour in that store, and the lady couldn’t solve my problem she was rude she was unprofessional and I truly don’t recommend go to this store.Her name is JULITZA,, and NO MANAGER in the storeI went to another Spectrum they solve it in 4minTerrible

Bad coustermer service!

Unfortunately do to the severe thunderstorm on 8/9/20., COVID-19 and social distancing; todays line and wait time was over an hour. But once my turn was up, rep was delightful and service was very fast. I even got an upgrade and discount. If need be, I will definitely come back for any service here. Thanks!!

First time visited.There was a bit of a wait but the agents were quick and efficient .The female security guard was so nice she answered my questions and lead me to where I needed to go.Unlike the Clermont store where I was treated unfairly by an employee thats why I will drive over 15 miles to come here.

Got good service!

Despite website saying they accept returned equipment there, they do not.

Chris did a great job in setting my account up, and I appreciate it! He was able save me money for what I currently have. Thanks Chris!

Its a RIP off you are charging 1 month for 4 days .The system is always down.

Was in and out quickly to do exchange of modem.

Slow service. I needed a new remote. I guess that is not a concern. They only want you to but a mobile phone

Awesome customer service and great COVID procedures

Easy to get here from US 50 light. Plant of parking. Staff are helpful and had minimal wait time. It is close to places I l like to shop.

All services dropped for the last three days..Spectrum is just warmed over Bright house..you can call a crack house a museum..its still a crack house

I had to return equipment and the young man was extremely efficient and safe while handling my issue. I was in and out in less than 10 minutes with replacement remotes.

Don’t open till 10 am and they don’t work! They stand there while you go to a machine! They can’t help you because they don’t try 6 employees but no help! Standing on their cell phones or chatting it up with each other! But work at spectrum I haven’t seen it. And why open at 10 am like no one has to work to pay for this freezing service! Got to call in to pay a bill open hours need to be 9 to 5 like a business or put the machine outside like an ATM so we can pay our bill and get to WORK in time

Great experience at 315pm on a Friday afternoon. Fast efficient and clean. Customer service was beyond amazing.

No point in making an appointment

New wifi gear

Knowledge people

I was told that I would receive my phone in 2 days its taken 5 to 6 days so if your hoping for a new phone right away dont be.

First time visiting Spectrum off of West Colonial and Chris was outstanding. Welcome me with open arms. Came in with a little confusion about changing service from Brighthouse to Spectrum and he was able to take care and educate me on what I’ll be receiving. I highly recommend if need any assistance with changing service or have question about your current service he’s the man to come too.

Good customer service

Friendly ppl

Only 2 people to help 12+ people.The self serve pay system needed one of the two employees to help almost everyone trying to self pay!You have to sign in when you get there but that is not evident or obvious!Recommended Solutions. Add another sales person to the floor. The sign in should be clear and large so people know they need to sign in.

Nice people

Went to exchange router. Still need a tech to come out. No signal coming into house from their end.

Excellent services and friendly staff

Excellent service.

Chris is a exceptional employee. He goes above and beyond to service customers. Have much respect for him.

Excellent customer service. In and out in know time flat. I only wish I could get a lower bill though or catch a special discount or something.

8/2020. Nothing negative can be said of the location. They are Covid19 compliant, they use an updated sign in system and their staff took care of me in a professional and caring way.

Paulo was very helpful. He changed all our services to our new address. He also switched our land line phone to an android, so that we could keep the same number.

Hello friends . I do not recommend this service company at all. Every month your payments go up and there is almost never a service. neither television nor internet. Recently I received charges of over $ 200 and the last of July 457. they issued with such a high price. They are scammers. do not hire esprectrun. I tire your services. for that reason . that they believe that one is going to pay them so much for a very poor service. dont hire this cable company. I do not recommend it

Was to this store the other day and Paulo was a great help! Awesome, friendly and a genuine person. Synovia and Omar

Quick and easy visit. Staff was friendly.

I received excellent customer service both times I went. Chris and Theos were very knowledgeable and helpful. July 2020.

They earned the one star because the internet works. I setup service 2 weeks ago. Someone called me 3 days later and offered me a free trial for TV, as I had signed up for Internet only. Originally set up for under 50 bucks a month before the liar that called me added a trial and scheduled me for 90 bucks a month to have tv and internet. Now Im setup for internet only 400MBs for 69.99. ATT only charged me 39.99 a month for 300MBs internet speed and I dont see a difference. Then I look in my mailbox and see another offer for 39.99 per month with TV and Internet, 2 year price guarantee and no contract from Spectrum. So I called to find out what gives (as Ive never even received my first bill and spent hours on the phone with people that just tell me no). And the guy told me that offer was very special and I cant cancel service and restart to get that offer, and nothing he can do to switch me to the plan I was advertised by mail. Offered to send a picture of it to his email, and he told me that he doesnt have access to email at work. Shady AF, who the hell doesnt have a work email? If you can find another provider for internet, get Youtube TV and dont look back. Channel selection and DVR capability is way better. Also allows you to share with family, so now my parents dont have to pay for TV. TMobile is starting to offer home internet, I recommend checking them out to avoid Spectrum. ATT UVerse is just as good and less expensive if they are in the area. Government allowed monopoly is coming to an end as wireless companies make their move, hopefully Spectrum will go out of business and I wont have to yell at their employees anymore. My friends at Tmobile seem to be more amicable and never thought Id say it but I miss ATT. If you work for Spectrum, consider leaving to work at a company that doesnt treat people like trash if you want to have a more pleasant day at work. Im hiring phone reps at my company. Send me your resume if youre tired of treating customers like 2nd class citizens.

After waiting in line for about 20 minutes to drop off equipment, I was told that the drop off location was at the UPS store on Maguire Road. This information should be clearly posted to prevent the inconvenience waiting in line and waiting time.

Nelson was outstanding! I was attended quickly and well taken care of!

Wonderful customer service! Kevin was great and had us in and out with exceptional service! Thank you spectrum!

The service is loosely intermittent internet signal loss.The cost is too high for the quality of service for this provider.

My experience at this Spectrum mobile was so -so I’m happy with my new phone and lower bill cost but I was there for 3 hours and that was ridiculous should of been maybe a 10 minute thing but the lady who helped us was new and really hasn’t set up a account, what led to multiple re-tries and starting over The Whole step process again and my debit card being processed multiple times... I understand that they got busy and they were shortstaffed but someone else should’ve done it and walked her through it after the second time of her doing it wrong what led to an additional 2 to 3 more issues of the set up another guy did end up coming and helping but that should of happened faster than what it did and he should of took over instead of us having to stay and deal with it for THREE hours!! They need more staff and More Training

...no help in regards payment at all. They will disconnect the service after 60 days.They service have LOTS of room for improvement too.

Modem was roasted. Walked in got it replaced in less than 15 seconds. #toofast

Guys working here gave us a used router when ours wasn’t working. The new router was even worse than the one we returned. We had to call and tell them to bring us a new one. So disappointed!

It was just great and they were very nice and friendly and got my problem solved. Thanks

I have been happy with their service

Its a good place to get your cable and cell phone needs. Very clean and there bathrooms is clean.Now I give it one star. They will lie to you. I got cell phone. You can use as many gigs cool. I go 12 gb and boom I get text saying it be slow down and it was really slow. Then they say one price on cable. They said 137. Get the bill its 160. They where oh you got add taxes. Ok what ever. 4 months goes bye now my bill is 350. They did not just do it to me. But the same thing happen to my friends and family.

What a joke! Customer service implies you have been served. I walked out.

Despite the other reviews this was the closest Spectrum store to me so I went anyway. I had a great quick trip. Employees looked up the info I needed quickly, game me the equipment I needed and couldnt have been nicer.

Rude employee with poor customer service. 1 bad apple destroys the entire store. Refused to believe customers when they said they signed in and was forcing them to sign in again while it was obvious the system was not updating. Will never deal with spectrum again.

No store phone number. how rediculous and un organized

Terrible, terrible, TERRIBLE service. Especially by those working at this location.

Don’t go here. Not helpful. Gave us wrong remotes 2 times.

First time here, i signed in and sat down because they have a station where u sign, one man just walks in and the spainsh guy says to him how can I help u, so I stood up and ask him so yall not going by who signs in ? He tells me Im only doing returns over here🤔🤔 no return sign located no where! Now he wants to help me I say nope I will wait on the next Rep.!

Horrible service! Keep going back in that store often when we try hook up our internet service! Ripping you of! Employee are friendly and trying do their job to make things better.

Went on a Monday at 7 pm, no line or wait. Both the woman and gentleman working that evening were very nice and helpful. Thank you!!!

Amazing experience, went in and out. Customer service was really good, the guy knew what he was doing, didn’t try to up sell me, just got right to the point, only spend 30mins in there.

WORST INTERNET PROVIDER THAT I EVER HAD

Although Ive been visiting this new Spectrum center (as opposed to their old payment center on Maquire Rd in Ocoee) for several months, I havent had a chance to post a review until now.PROS: This new center is larger and has more stations than the older center. When busy, you get a ticket rather than wait in a single long line. So far I havent had to wait longer than 10 minutes. During my recent visit, I had an issue with my bill that a staff member (Steven) took care of for me quickly and efficiently. In addition, while looking at my account, he suggested a discount plan that would end up saving me $18 a month. Greatly appreciated.CONS: Auto-pay machine in the corner does not give change. Any excess payment is given to you as a credit towards your next bill, so this is only a minor inconvenience.

1 star just like their service. Not sure what it is with these guys but customer support goes a long way and they have no effort there whatsoever from on the phone to in store experience. Switched tv/internet providers & now paying a higher cost simply because my new provider values my time and attention.

Spacious, all bells and whistles. Good atention towards customers

Nice place meed more Reps to assist

Went in Ocoee office three days ago. Had a great experience with Stephany. I mean everything was just perfect. I schedule appointment online for 10am. I arrived 5 minutes before store open and I was waiting no more then 3 minutes. I came to switch my cellphone provider to Spectrum. Let me tell you that I don’t understand the difference between IPhones and Stephany was very patient explaining everything to me. We spent there no less then 30 minutes, and she never said anything. In the end I changed my cellphone company to Spectrum with purchase a new iPhone. Completely satisfied with customer service. Little advice to people who had bad experience. Why don’t you schedule appointment before your visit? You know if you go to Apple store without appointment you will wait there in the line half day. Ones again. Thank you Stephany!

Service was at best poor. There were 2 male reps at their work station and after a while on of them raised their head up and sort of shouted that we need to sign in, in the order we came in. Very unorganized and unprofessional.

Service is down again!! Can we get any other services in Windermere?

Get rid of their cable service and get a roku or fire stik...... the only way to ending the cable price gouging

Service was great, the wait was too long. 6 counters, 2 employees.

Over priced. Horrible customer service. Stopped my service and now they are trying to charge me for services when I disconnected 5 months ago...

Third time in a few months I have to swap equipment cause its garbage...Employees are so slow its ridiculous...lines outside in 90+ temps with no fans or employees giving updates on wait times....worst internet in the area hands down.

Constant service interruptions all week. Ive had two technicians come out and supposedly the maintenance division as well. Been told my problem should be fixed. Still not resolved. Waiting on the maintenance division AGAIN.

Great employees! Saved me time and money

GARBAGE SERVICE, employees work at the pace of a turtle. GOOD LUCK!

Great customer service! Thanks!

Bad service....We really need another company in the area so we can enjoy better services ...

Customer service is awful, tried to return our modem but account in wifes name so they wouldnt take it back, but said I could drop it off at ups

The worst service ever. They are rude and customer service is horrible.

They lie about pricing and dont try to help customers when they suppose to !!!!

Take all my money now Im broke.

Sucks one employee 15 customers in the store been here 30 minutes started at number 9 Im at 7 now.