They serviced my Braun shaver (through Braun warranty services) and did an excellent job; repaired broken part and returned to me quickly!

I ordered a replacement part online from them that I couldnt find anywhere else. It came quickly with free shipping, was carefully wrapped, and was the expected part. Price was slightly high. I would use them again. Not sure what to make of all the negative reviews but this experience was fine.

Home Depot is here. (that is my reason for being in this mall)

I had an excellent experience with small appliance com. I found the staff professional and friendly. Yes, my order took a while, but I was not in a hurry. I bought an appliance (coffee maker) from a different source, with reviews stating the glass carafe breaks easy and persons were unable to get another one. Also this model of coffee maker did not come with a filter holder or filter. Thus, I was forewarned by these reviews and decided to order these items, even though I had a working non broken carafe, “before” I encountered the same issues. And because I like filtered coffee. Smallappliance was able to get me a spare glass carafe even though many reviewers said they were not able to find one any where. I’m very pleased with this order.

Ordered a part that did not ship for a couple of weeks. Sent email to cancel on Monday. Called to follow up on cancellation. On Wednesday was told the email was not received. Item conveniently shipped this morning...not sure how the girl knew the email was not received or that the item shipped this morning. I NEVER GAVE HER THE ORDER NUMBER!

STAY AWAY!! received a broken product. contacted them and being told i need to ship the item on my own cost, pay restocking fee, and pay for shipping back. this is ridiculous. how is this place not being sued or shut down by consumer affairs?!

Great customer service👍

Wish i read the reviews before dealing with this company. horrible horrible experince. i will contact the BBB and make a claim against them. they have never returned my product and customer service was very rude and unhelpful

Worst customer service i have ever seen. once they have your item they will ask you for an overpriced shipping charges and will try to blackmail you for extra payments. buyers beware.

VERY RUDE CUSTOMER SERVICE - Buyer BEWARE.Sent a perfectly working DeLonghi Magnifica coffee machine for service. Had to send a check for $80.00 for obtaining an estimate. The estimate came back at $250.00 and change for changing parts and labor. I found this outrageous and asked to send the machine back (we leave in Rhode Island). They wanted $50.00 to ship it back when it costed me $15.60 to ship it to them! This company should not be trusted! There are thieves! I have reported them to DeLonghi to make sure they are no longer listed as Service Center on their site. The reason they only accept checks is that people complain to their credit cards company and get refunded when the service is bad. ANY COMPANY that only accept Cash or Checks should not be trusted! My costly mistake.

I had a very good experience, Customer service was very helpful, I got the part I order next day,

Great service, Delivered in time, Very good prices.

I ordered an item, a small replacement item. on the 21st of the month. I was still waiting for it on the 3rd of the next month. When I called to ask where it was, they offered no shipping notification email, they said they didnt have the item yet, they were still waiting for it. They werent even going to get the item till the 13th and THEN I would need to wait for it to be shipped to me. Absurd.

I suspect this company will go out of business if a class action suit is filed regarding their return policy. They send a defective part, you return it, and they do not reimburse you for your full cost.My advice: DO NOT DO BUSINESS WITH THEM.

Its a scam. avoid at all cost. they will try to rip you off and demand money for items that should be covered under a warranty.