I have been a practicing RN for 43 years and have never been treated so rudely and disrespectfully. The young women who took care of me was rude, and totally uncaring. She clearly was on a power trip! I had to get a pre-employment drug screen and was treated as if I were an addict! I understand rules and regulations, but she made me feel so uncomfortable and dehumanized!

Getting blood drawn is never ideal but they were very accommodating and friendly and the environment was comfortable. They did the best they could with how busy they are and only 2 people working!

The wait was relatively short, I got my results back in about 12 hours and the male technician was very capable. I dislike getting bloodwork done because my veins are difficult for them to find. I routinely have to have both arms poked numerous times. Nevertheless he was accommodating, friendly, fast and I barely felt a thing. Hes a skilled phlebotomist. He did it on the first draw, didnt leave a bruise and as I mentioned did it with as little pain as possible. A great experience especially compared to work Ive had done at other labs in and around the county and at the hospital in Anacortes.

Got right in on my scheduled appt time & out in 15 minutes:)

I am only sharing in hopes that management sees this review and steps in. This office does have big problems. There shouldnt be a stack an inch high of faxes in no particular order going back a week. They need a receptionist at least 2 draw techs and a front office/lab tech. There was only 1 person working there today. I had 1 person cut in front of me who got there 15 minutes after I did she was wearing scrubs and pulled her Im a medical professional and I have to be somewhere card. I was told she had an appointment. I said she should have managed her time better. I got there at 7:50am. No one came out from getting a lab draw for about 25 minutes, and there was 2 people waiting inside.Then there was the 3 of us. Scrubs cut the line and a nice gentleman who brought a chair outside for me to sit on, went inside before me at about 8:24. It was approximately 10 till 9 when I started speaking up about the volume of people coming in in front of me.Thats when i was informed that they happened to know that they get appt times like 8:15 and give me one from the inside kiosk a time of 9:45 which I never even saw. I spoke up about that time because they should be taking people who are there first. Not people who show up at 9 oclock when Im like right there. Then get there when they get there cause theyll be next regardless of the time they get there. It is not fair nor is it right to give the people showing up an appointment time like 9:45 if they checked in at 8am and then not inform them of that time. I left. I went to The Green Room and shopped the sales then went back to lab Corp when I got there I saw I had received a text it was my turn thats when I saw the stack of faxes so in order to save time for everyone I called my doctors office to see if theyd fax over my lab request. After waiting 10 minutes I called back and was transferred to another person and had to leave a message. That was when I left again. For good. The tech said to me as i was walking out the door at almost 10am that if the fax came shed message me, no message ever came. I know covid is everyones reason things are behind but thats no excuse for a sloppy work ethic. Not the lab tech today. No the ones out training and supposedly they hired someone. Theres no reason you cant have that office running like a well oiled machine, with faxes organized alphabetically and as they come in they go under first letter of that last name. I dont have nothing to do Ill donate my time if its the money.I havent come up with an 💡 wait yah I can fix that online presence problem too.That lab tech today truly handled herself well, it cant have been a pleasant experience but giving scrubs cuts in front of me that I do have a problem with because I had a 9am appt with my doctor and giving scrubs cuts she lost my respect because I am disabled and can hardly stand or walk and I am trying to get to my appointment too and by giving her cuts you are saying that my time isnt important and have zero respect for me or the fact that I havent had any food or drink so I can get my labs done in a timely manner. Like patients that are coming in first thing in the morning are usually older or in bad health and they have to have labs on an empty stomach so at least nothing after 10pm so they can get in and out and eat something like diabetics people on insulin or hypoglycemic thats me. Im sorry Im not very nice when Im disrespected in that manner being hungry wasnt helping either. Ill be looking for another place to get my labs drawn in the interim.

Quite possibly the worse customer service of any Health company I have ever experienced. Disorganized, understaffed, rude, curt and unconcerned dont begin to tell the whole story. Avoid like the plague (or like Covid, whatever bends your arrow.)

Mostly friendly personnel. Thats why it has 2 stars; otherwise this place would get negative 5 stars.They consistently lose faxed orders from the doctors even with proof it was sent.Personnel turn over seems to be an issue here. That is usually a sign a corporation or local franchise is poorly run.There are days the place is closed during normal hrs. Staff shortage???Id go elsewhere if it wasnt like the only place around...On second thought, I think its time to go somewhere else.

It was fast and easy. I though it was going to take longer or just be a bad experience since it has low ratings but my experience was good.

Dana was fantastic at managing a busy lobby full of people. Moved us through quickly and was very friendly and professional. Thank you!

Best service of anyplace-and Dana has been the Only person who can painlessly draw my blood, for the past dozen or so years! Great service!

They are a very friendly staff, and work hard at meeting the needs of the public. I have had only great visits there, and appreciate their concern and care to help make the experience as calm as can be. The receptionist goes the extra mile twice for me, and adding other helpful advice to me about my health concerns. Thank you, Oak Harbor staff.

I have had blood drawn here a couple of times. As a former lab tech and retired RN I know what is essential. By this I mean properly identifying the patient, maintaining a clean organized phlebotomy area, promptly adequatly agitating the blood tubes so any additive mixes with the blood, good hand washing, immediately labeling specimens, and maintain a calm professional demeanor during the process. They have done all of this flawlessly here at each visit, and I have never had to wait more than a couple of minutes. I dont think you could ask for more.

Went in for a drug screen, over heard techs talking about how some of the sample kits that were given to patients were expired from 2017. From there the alcohol test I was given had about a week before it expired. First test the strip was a blob. Second test, the tech had to get a second opinion on the result. When you are dealing with peoples jobs, it should be clear cut, you know its positive or not answer. Oh, and if you retest on a different day and get a different person, you get a different procedure. Unfortunately I will be back because those is the only place on the island my work sends people to.

Professional, courteous and friendly service

Their hours are listed as open until 5, but they dont do any tests after 4. Guess who has a free hour now and already has their google reviews open? But really, why even be open? Or at least be open when a normal working individual can utilize your services. Just noticed the picture is of the back of the building, btw.

I have been waiting for a call, and calling, during business hours... and no one will answer! So guess Ill drive there and get answers. Also took 4 tries to draw my daughters blood. She is now severely afraid of blood tests.

Terrible laboratory services with a company that is unethical, poorly run, and has terrible customer service. I went here because my insurance provider prefers them due to cost.Unfortunately I now know why they have low cost - because they are inferior. They ran tests that the insurance company said were unnecessary. When I went to pay the bill they couldnt find it. They told me to call corporate to get an invoice number as this was the only way to pay. Then they told me to leave when I called corporate per their request.In my opinion they make their money by charging late fees and being rude and refusing to accept payment when people want to pay.In the future I will most likely be choosing to drive a lot further for my labs because dealing with unethical companies is not worth it.

Disorganized and a terrible small office that doesnt comply with HEPPA laws at all. Plus the last time I got a test the guy shot my blood all over the place after jabbiy me with a needle. I will be calling their head office and complaining and will never go back.

Receptionist and woman collecting specimens were extremely rude. Says you are open until 5 but you stop at 4 so when I luckily arrived right at 4 both women were clearly not happy I was there. Unprofessional and rude.

Worst experience EVER. I hope I never have to go back there.

Hours of operation do not match what is on website. Called 6 times and left messages and never heard back. Was also told incorrect information about when they open.

I had to get labs drawn for my baby and the staff was very patient and friendly.

Very friendly and great service