It was a good one. But I still have to go back and if the lines was as long as they were when I went there the first time meaning no one in line itll be a quick fast service cant ask for any better

First time visiting this office the staff was very friendly and helpful.

Didnt take as long as I thought it would. Great call

Very patient and understanding to anyone who comes in.

Well what can I say. The CSR was patient but I did not get the resolution I was looking for.

CDSS is a mess due to Covid. You cant get hold of anyone by phone. They only allow three people in the Norwich office at one time. Mail is messed up.

Beautiful wonderful people. We all should recognize that theyre doing the best they can with what theyve got. Ty. Ty. Ty

Covid has caused may restrictions that I am not very fond of, buy at least I can still receive service.

Very bad waited 45 min to speak to someone and the woman hung up on me . Noones on the same page very bad

Call service is useless. Very rude.

When you arrive, always arrive early. Parking..their isnt enough and especially if you are handicapped. I had to park down the hill and struggle walking up the hill. My stars have nothing to do with the staff because they literally do the best with what they have been given to work with by the state. You arrive always a huge line,but a positive is a worker comes around to see if you can he helped and dont have to wait in the line. I was just their to fill out a paper. I wasnt their for services and when it was my turn for her to get to me she got the paperwork and I filled it out and done. Their was only one person taking people and it can take forever just to tell that person whats the problem. That person is just helping you get to the next person though. So very time consuming when you go. Dont have plans because you will be there for awhile. Just seems like their could be a better system

There if you need anything

It takes hours b4 you can get anywere

Hour and a half wait on call center and still no help. Ridiculous

The worst call center in the state..Have very little respect for people calling in.. I could never treat people that way..Not just myself have been treated like this but several others in this state..I suggest CT, you make it mandatory that CT workers take a sensitivity class..Not to mention a refresher course every few months..Be good at what you do and treat people kindly..

Timing! What time of day you go, what day of week or month is everything when going to get in and out in the least amount of time. Best to either be first in line when doors open, or later in the afternoon can sometimes make for a shorter visit. The less crowded the better the one on one service turns out for you. Best Wishes...

They do their job well and are not judgemental. Without them my son, who had a liver transplant would not be alive and well today. God bless you all.

Much faster than they used to be but also cant do alot there anymore.

I’ve found this place to be hit or miss. You either have a really good experience or a really bad one. Pro-Tip: Don’t hand your documents to the little man with the clipboard though. I’m still waiting for them to reactivate my benefits, and I’m starting to wonder if they have even looked at the report form yet.

It seems to me, that most people complain about this place however my experiences have been helpful and time appropriate.

CT could make going here a little easier but it wont. Insane waiting. like stuck for three to four hours kind of waiting.

Usually a little wait but very helpful and understanding always will work with me to best achieve what was needed to be done at that office visit !

I can handle the wait time. Its the lack of consistency they provide. I called last week.. the woman I spoke to was so nice.. I believe her name was Jennifer. She faxed my previous employer and told me to call tomorrow to follow up if they recieved anything back. I did.. to get this woman who had a thick accent (I dont remember her name) who then proceeded to tell me its 7 to 10 days for them to send it back & oh man was I emotional. Jump forward to today.. I called to find out if they have received anything (a whole week later) the kind gentlemen, Rich, informed me that they have 30 days to send it.............Do you see how this is upsetting? They all need to be on the same page. Just like when I was applying, when Id send all they needed, Id call and theyd say oh all you need now is to send this I then send it in, call, someone else answers and says ok now all you need to send in is... Frustrating process for a mom to 3 small boys yet these drug addicts out there selling theirs.

Staff does bare minimum dont care boutchu but thank god for food stamps

Best to call as soon as they open at 7:30 am. I usually wait over an hour, but they answered right away at 7:30. Give it a try. It helps to be polite too.

You wait in line for a while then when you get to the counter there are offline and they cant help you. The Department of Social Services is in dire need of new leadership the staff are complacent at best overall it is a quagmire of inefficiency Ive been trying to get an issue resolved for 4 months unfortunately the state of Connecticut is inept in notifying the federal government and they continue to garnish my Social Security. Eventually I will get reimbursed but in the meantime I am short every month I am not alone when you go there the level of frustration is unbelievable thats probably why they have an armed Norwich police officer at the ready LOL

Waited for hours after being approved for services. When we got our appointment we were told we didnt qualify. Parking was awful. Even handicapped parking is bad. Very crowded and uncomfortable. Not helpful at all.

It was nice to get in and out we went because of a fire in our home still waiting to hear from them

The absolute WORST customer support/call center I have ever had the misfortune to deal with, and since I have worked in IT and have health issues that is saying something. On average it take somewhere around one to two hours to reach someone, and if you have something other than a trivial issue it is almost a given that they will just hang up on you instead of helping you because they know that there is almost nothing you can do about it and that after a times getting hung up on you will either give up or just try to go to a DSS office. And if you do go to a DSS office you will likely have to wait in line for at least an hour or so and when you finally get to talk to someone they will often dismiss you if you have a problem that takes over three minutes to resolve. And if you refuse to go there is a cop station just 8 feet from where you try to get help and the cop will stand right behind anyone who seems upset to give them the hint that they better leave or they will either get forced out or arrested. If I give DSS phone service/office help a zero rating I would.

I have been trying to reach them for a week now and my longest wait on the phone so far has been over 3 hours. I researched this issue and found that its a chronic issue that they were supposed to be working on but its obvious nothings changed in years!

Although the gentleman was unable do jam mom

Worse call service ever in the history of call services. No way they have that much call volume. I called at 727am and let it linger until 730 on the dot and I am still currently on hold and its 8:13am. Cant move forward in my job training and the online site is always down. Walking into the office is just as bad. Maybe its time CT starts kicking people on visa from collecting benefits? It was great sitting in the office and being the only person who spoke english.

Not a great experience but also not awful. Just regular people trying to do a thankless job. Be nice.

You cant go inside anymore to get help with understanding any paperwork or filing for any snap benefits. For people that struggle SO HARD with a learning disabilitie it makes it more challenging if you dont have a friend,family member, or case worker then they are pretty much asked out and get overwhelmed by all the paperwork. I guess its easier there thinking but there not thinking about people with disabilities in general. Also as of late I have been having problems with Dss. I called them 7 days ago because I had paperwork that was sitting in there office for like 2 to 3 months without anything getting submitted. After being put on the phone with someone the woman said that everything will be working right there and then. So what happened? I went and had an eye doctor appointment and my eye doctors office said I was not eligible for the Insurance. WOW IS ALL I GOT TO SAY!!!!!

The call system, online application process and the office itself are so frustrating to deal with. They make you wait so long to talk to someone that you give up and go without. Which, I believe is a tactic they use to weed people out.However, if you are illegal, lazy or spitting out kids to stay in the system, its a free ride for you. Im a single mother who works full time and cant afford food and barely can afford to keep a roof over our heads. I also cant afford to sit on the phone all day at work and lose my job. They dont make it easy for those of us that are the working poor and struggling everyday, trying to do things the right way. They reward laziness and deceit. This whole system is extremely ineffective and needs to be changed.

The Willimantic office has changed! And for the better! Unfortunately I am disabled. I have Medicare as well as Medicaid (for which I am very grateful and truly blessed). I also changed everything over to my maiden name, which meant a trip to DSS in Willimantic. I was prepared to sit and wait to see someone, as I had done before the office had moved. Not this time. Apparently the office has a social worker, or someone who was qualified to enter all my new ID and court letter into the system. I was told the name change was immediate and the new card would come within 5-7 business days. 5 days later it arrived. When I walked into the front door and then walked out of that office, less than an hour had passed.

Was told I was over qualified. Needed help.

DSS is a fraud. Ive called DSS to replace my lost EBT card about 11 times. Talked to only 4 people, 3 of which said to call another number, but that other number was the one I called them on. Was told that to get a replacement EBT card I had to go in person to a DSS office, but they couldnt tell me what office was closest to me because they are only a Call Center located out of state. I went on line for the call center in Danielson. Found the address, drove up there: Its a nursing home. Asked people there, and they said that its up the road. Went to the address: They told me the DSS offces had been centralized to Willimantic, and had never been there. Called 411 about the office phone number and got a different city. Also, I learned that DSS had sent out a replacement card, but had the wrong city and ZIP code for my post office. CT DSS is the definition of incompetence, arrogance, stupidity, and self-importance.

Worse customers svc u be wating for over a hour and they keep sending u to diferent people over and over and finally they tell u ohhhh u are calling the wrong hotline hear is the number 123456 then u have to start all over again .

The only reason I give D.S.S. three stars, for now, is because I feel they are still in that developmental phase, of becoming a more helpful resource. On November 9th, 2018, I called several numbers, in hopes to speak with someone in the administrative department; all I got was a different telephone number each time. Who is running the show? D.S.S doesnt, even, have a suggestion box on their website. So, how can clients share an idea or make a simple suggestion. They seem to hide behind they cubical but they need to become more transparent. I hope to see that, someday.Oh…my suggestion? I just thought Husky should email clients after a bill has been processed by their doctor. Why? Well, after a doctor enters a bill (and the bill is paid by Husky) if a confirmation of the bill should be sent to the client, so that the client can validity the bill. Example: Lincare and (J&L) never send out billing receipts for their medical supplies given to clients. So how can D.S.S verify they were ever sent?

WORST service ever of any State run program Ive ever dealt with. Had to call 4 times in two weeks to get my issue dealt with and that was including getting hung up on for no reason other then I wanted to explain my situation to the idiot I was on the phone with after waiting two hours on hold. HORRID PHONE AND MAIL EXPERIENCE. It seems like the only way to get things done with these fools is to go to the office in person and deal with them face to face. Average wait time on phone service is two hours.

Same issue as everyone else!!!!! The automated system sucks! Nothing can actually get done without speaking to someone! And I am using a state phone so I cant afford to sit on hold for 2 hrs!!!!! Its so frustrating I try to upload documents and use the online system but the results never change! So over this I feel like its done on purpose so people just give up and the state saves money!

Trash

A long wait on Monday, took 4 four hours, went again on Wednesday less than 1 hour. Dont go on Mondays its the worst day.

Worker disbelieved what I said until she actually looked and saw what I was saying was true. She did have the papers I submitted a month before as I said I did.

Excessively long hold times, and then when you actually speak to someone they often cannot or will not help you. The website is unreliable at best, and many transactions require that you speak to a representative by phone (sit on hold for 2+ hours) or visit the office.

Had 42 annual get together good time. Eastern Regional Mental Health Board.

Making me pic a star...dont deserve one. Been on hold 4 hours, tell me to submit documents when I did and still no help. How do u get MLK bday off and the next day??!! How many days do u need, when u dont even work the ones when ur there??!! This government is a joke. Thanks for nothing

To see if they was excepting applications for hud housing but they are not tvcca

No answer

Nightmarish call center. Zero if not for in-person experience.

If any of the recordings actually had the rite phone # to call it would be helpful

Dont let them put you on hold !!! They all go on vacation and leave you there waiting for someone to help you. I wasted 1 1/2 hrs of my life til I hung up. Absolutely unacceptable!!! Im only giving 1 star because I cant givenegative infinity!!! I feel foolish for waiting THAT LONG !!

Wont answer phone ever!

Turned me down for health care during bush administration told me to ask paster for loan

Waited a while but staff was friwndly and helpful

Excellentfor anyone who still has the mind & ability to do puzzles , wordfinds, a place to waste time , practice writing down numbers to call , to get another number to call , where you can only leave a message

This service is HORRIBLE i got a letter stating that i needed to do my re-determination so i did it and mail it back, it says they received it but have yet to review it it gas been over a week so they canceled my foodstamps i am only 18 working part time paying rent and no have no money for food to feed myself and my 2 year old this place sucks they dont do ANYTHING to help you.

Do these people ever answer phone? i been on phone for over 2 hours and still nothing. there is no way they are this busy; i sent my friend to their office to see if they were busy and he tell me they are not busy at all.

As far as government offices go, this one is pretty good

Good state worker there, very friendly to many needs

Worst state program ever call service is the worst hold for hours and hours

Terrible call services. How do they expect you to get anything done or anything changed if all they have are voice recordings that lead you to the wrong number every time? Its almost like a scam to get you to pay them back when youre unable to do what you need to from this horrible call service.

Worst place every never help any one horrible place cant stand it

Always busy and they are rude fo you

Overwhelmed with paperwork. I advise anyone going to be prepared for a long wait.

Nice place for people to get help from.

I have been on hold a total of 7 hours in the last two days. Over 2 hours straight currently and no one answers the phone!!

Worse services ever!! Let u wait 2-3 hours before someone answer the phone!!

Nice to have programs out there to help people

Unsatisfied i came here once to ask for food assistance and they denied it after i complied with them three times, not once, not twice but three times. And they still denied me. It is unfair...

As others have noted...if you call, expect to wait 2 hours on hold. If you last that long and do get a worker, expect someone who makes it obvious that they really do not care about your problem and does very little to help.

The service is terrible,i have lost count of the numbers i have called,most do not answer,the recorded messages dont have the help i need.Isee i have no choice ,but to give one star,does not deserve a star.

Didnt wait long was there less then an hour

No one likes going there but you have to I was out within an hour so it was quick but they have 2 town cops plus 3 security officers thats a waste of state $

They were quick and efficient

Good People .

Needed to connect with a person, redirected to online services. Online wait time is 2-3 hrs, not effective for people with disabilities.

So apparently this office cant do anything. Your not allowed to talk to anyone anymore.

Im appalled at how they handle cases, especially Michelle in the Norwich office. They make snap judgements against people and ruin lives. No humanity whatsoever.

This place is okay and gives good information, but since the budget cuts it takes for ever to talk to a worker.

No long wait fast and friendly

Very helpful place.

Tolk an hour reactivated food card at deck..

If you need to see a case worker forget it. The front people will sell you any dream to make go home

The wait was not very long

Very helpful

Very helpful

Hard to find and takes forever to get what you need

There nice

To long of await to get any help

In and out believe it or not

Need more services

. what can I say about this place

Dropped someone off here

Helpful

Takes to long and they lose information on clients

Need to hire more people from non profits

Cant pick up a phone, wait is forever

I was on hold for 2 hours not good