I had been bringing my personal vehicles and dealership vehicles to this Leominster location for about 5 years now. Never had an issue and always trusted them with my vehicles. I brought my personal vehicle after I had gotten all 4 wheels refinished, brought it in for balance and when I picked it up all 4 were scratched from them poorly handling the wheels while servicing the vehicle. I had the wheels repaired at The Wheel Fix in Waltham, excellent customer service unlike Sullivan Tire. I spoke to Tyler the one who fit me in to the schedule the same day about the scratches and he told me to speak to Frank(the store manager) the next day because we wasn’t in that day, I called Frank on Saturday. Frank told me to come in on Monday so he could see the damage in person. I showed up on Monday with my vehicle and he noticed the damage. I only asked him to pay for one of the wheels and all four of them, and he replied “No problem, just get the wheel refinished and bring me the receipt and I’ll take care of it, but don’t ever come back again.” I was shocked when he said to me, after 5 years of service and never having an issue before and this is how they treat there customers. I called corporate the next day to let them know about the situation, I have been speaking to Jill O’Neill for 3 weeks now and we still haven’t come to an agreement. I want a refund for all 4 of the wheels now, Jill has been giving me the loop around on how I don’t have pictures of the vehicle before I dropped it off at Sullivan and how they can’t confirm that it happened there so they aren’t responsible. They did take pictures of the wheels when the vehicle went into service and you can see that they were perfect when the vehicle went in. Terrible customer service! Don’t bring your vehicle here if they aren’t going to be responsible for what happens when in their hands! They lack the integrity and the customer service they say to have (“Treat everyone, customers and fellow employees, as you would a member of your family.” - Bob Sullivan “The Chef”)

Just had my car serviced by Dave and his crew another fantastic job they all go above and beyond with wonderful service they know how to treat people right everyone should get their car serviced at hyannis sullivan tire.

Salesmen John & D. Anber were very courteous, helpful & knowledgeable at Keene, NH store, when I purchased 4 Michelin tires and the recommended all-wheel alignment. I was very pleased with my purchase and service and will highly recommend my friends & relatives go there for their tires, tire balancing & wheel alignment - 5/5 Stars!

People please beware the Sullivan tire in Braintree on Ivory St like to Rummage through your vehicle. Caught employee going through my vehicle after the work was complete.