I am not one for posting negative reviews, but I did have a poor experience. I rented two concession units for a birthday party and the popcorn machine never got hot enough to actually pop any of the kernels.I picked up the units on a Friday and was given very simple instruction. Add the popcorn and flip the three switches. No further direction or instruction was provided. Party started and the popcorn machine never worked properly.I notified the employee upon the return on Sunday, and he said he would investigate and get back with me on Monday. I never heard back. I then contacted the company and was told that I would not be receiving a refund because I did not call and troubleshoot the issue with them. Apparently a connection had come loose which caused the unit not to work properly.I was denied a refund on the unit due to the fact that I did not contact the company. Some clips from the email conversation:Eric: The individual you spoke too at drop off did a trouble shoot over the phone and found that the wire connecting the pot was not fully seated. I see there was no record of you calling besides dropping it off?Me: I followed the instructions I was given at the time of pickup. All that I was told to do was flip all three of the switches to on and add the popcorn to the pot. Nothing was ever mentioned about calling if we had any issues, and no phone number was provided.Eric: Unit worked upon return. No refund will be given. Equipment issues happen and sometimes a troubleshoot needs to be done as in this case when you transported it was rattled. In addition, it was noted that many items were missing from the kettle. Clearly, you did not put this back and now we have to replace missing items where this should be charged to the account. However, this has been waived although shouldn’t have been. We have pictures of how it was dropped off and the missing pieces.This matter is now considered closed.I felt like it is very out of touch from a business owners perspective to expect your customers to stop what they are doing and troubleshoot an issue that should not have occurred in the first place. All brides and grooms be prepared to stop your wedding so you can call Eric to troubleshoot any issues you may have with his equipment so that you may be granted a refund...? Not a great customer service approach.Further, I was then told that I was done a favor by not having the company charge me for all of the missing parts. Upon return, I was told that a pin may have come loose, but that was common and no big deal. When I was alerted to potential missing parts and asked for a list from Eric, he told me that this matter is considered closed.Be careful who you trust with your important events. This business really needs to rethink their approach to customer service.
We used Summit City Rental for the last 5 years for Thanksgiving, Christmas, and other major holidays. They have never disappointed us.What makes Summit City Rental stand out in my opinion is we are from Fort Wayne (Southwest) opposite side of them and they are always willing to work with me for pick up and drop off. I can literally come by when I want such as 2:00 a.m. (which I have done prior and there was no issue).The pricing is unbelievable. A $1.00 a chair for a simple folding chair is great compared to $1.50 - $2.00 to some other local companies.Once you rent quite a bit and establish a relationship and run into an issue after hours; Summit City Rental and the staff will give you the code to get other rentals from the warehouse. This is by far the best relationship Ive had with any company.Finally, when I did my wedding at my property last year, Eric and his staff didnt disappoint. The tents, tables, and chairs were on point and everything arrived on time. The restroom trailer was amazing. BY FAR THE BEST Restroom Trailer Ive seen. DONT MESS AROUND WITH OTHER RESTROOM TRAILERS UNTIL YOUVE SEEN THERES! ABSOLUTELY AMAZING!
Great place for your party rental and portable restroom needs! Thanks so much!
Good pricing, delivery was good, and pickup. Thanks
Ordered flatware for our wedding and when we received them in the mail they were extremely scratched up and not even usable. I don’t know who (if anyone) checks these before they are sent out, but I immediately called and expressed my disappointment. I asked if there was a way for me to count how many were chipped and just get that many new ones sent to us and Eric’s response was “oh no we’re not going to do all that.” He never once apologized or showed any sort of sympathy whatsoever. Terrible terrible customer service and I would find another company to rent from if I were you. We did receive a full refund so that’s the only reason I gave 2 stars instead of 1. Get it together Summit City Rental.
We used Summit City Rental for their white padded chairs and 8 foot tables. Pick up was easy and everything fit nicely in my suv. I highly recommend using Summit City Rental for your events.
Do not use. I had wanted to rent some stuff for my wedding. I had rented Friday through Sunday. I called early in the week to ask if possible a certain time for drop off since their window is so large. Eric said he would check and get back to me, which he never did. He then calls me on Thursday, to say he can drop off, I was a little confused so I asked if it would cost me extra as this was an extra day and he said it wouldnt be so I accepted the drop off. Once I got home and saw the tent, I noticed that the lights were party lights, when I had wanted twinkle light, as shown on their website. I called to ask about this and Eric said thats all they had, I explained to him the only reason I rent from them was due to the lights, and they were one of the more pricey rentals in town. He then proceeds to start screaming at me and saying all I have done is yell and scream at him, when not one time during our conversations had I ever. After looking at some others reviews I have noticed that if you are a woman and you do anything he doesnt like he will yell, and become a complete jerk! I do not recommend to rent from this company.
Spoke to a gentleman on the phone about renting a tent and decorations for an outdoor wedding due to Covid. He was extremely rude, told me good luck because same day set up was not going to happen, and hung up the phone. Wouldn’t recommend. I called Party Apart right after and they said same day install and tear down would not be an issue.
We used Summit City Rental for their specialty flatware and uplighting. The process was awesome. First off, it is literally free shipping both direction in the United States. Second off, it arrived almost a week before my wedding date (which was a huge stress reliever). Third, I DID NOT HAVE TO CLEAN THE FLATWARE, JUST HAD TO MAKE SURE IT FIT BACK IN, REALLY!? I could NOT believe it. It was the best rental item we got and it was just kudos.I would like to make a suggestion if management is reading this, their emails become a little daunting. I get they are supposed to be helpful, but they become a little frustrated especially when there just counting down the days.Overall, only place I found to rent my specialty flatware and so many styles! LOVE! EASY! PROFESSIONAL! AFFORDABLE!
After prom event. Velcro wall inflatable rental.Staff were friendly and courteous. We drove an hour to pick up the velcro wall. When we blew if up and tested it before our event, it did not work well. The bounce surface was too soft to get any kind of height in your jump. We discovered a leak. I immediately called Summit. His first response was to defend himself and his product rather than try to offer us a solution. He never did offer any assistance or advice. We decide to patch the leak and try to make the best of it. The inflatable was older and the suits were not in great shape. As a result, it did not get used much by the students (after prom event). When I delivered it back, I mentioned the issues to the man unloading it. He was only an employee he said and couldnt help me. When I got home, I called the owner and explained all the above. He did not admit any fault or offer any kind of compensation. Instead he explained that this inflatable should not be expected to enable people to jump high into the Velcro wall surface, rather we should have expected only 1 foot high jumps to be possible. I am not certain that a single student managed to get even that high with their jumps.. I did not request a refund - the product only cost about $170 - however, I would like to be sure that no one else rents this particular item from them. It will make for a really disappointing party if this is the main inflatable at an event.
Great pricing! If you are looking for rental, check them out! Linens, tables, chairs, tents, portable restroom, dance floor, dunk tank, bounce houses, flat ware, plates, cups. They have such a variety of items. Great delivery to local area, free shipping on many items. Check them out for great deals!
Summit City Rental was a pleasure to work with and made our rental process as smooth as possible. The online rental option was convenient and the initial reason we chose Summit City over other companies. It turned out to be a perfect choice because their customer service was top notch. I will definitely be a returning customer.
We rented a sound system and microphones for our wedding. I picked up and dropped off the process was easy and the staff was friendly. They gave me a run through on how to operate and it made things easy for me day of. Drop off was a highlight as they were very flexible with when I could bring things back.
Summit City was a great place to rent tables and chairs for my wedding reception. Prices are reasonable, staff are friendly, and service is great! If I had a question or concern, they answered quickly. Highly recommend!
I ordered the up-lighting wireless lights for my daughters sweet 16 party. The lights were AMAZING!! and gave the room that extra elegant flair! Summit City Rental sent the lights overnight and called as well as emailed me letting me know they had shipped and to call if I had any questions. I will definitely rent from them again!! Thanks SCR!!!
So happy with the reliability and flexibility of this company. Working with them was a breeze and even with same-day, last minutes additions they delivered. Appreciate how smoothly my day ran with their help!
They have many things to offer for all sorts of events that you may be having. Tables, chairs, uplights and a good selection of flatware all great for wedding receptions, and a bounce house or Velcro wall are both good for graduation or other gatherings.
Ive never used this type of service before. The instructions I received for my lights were very clear and simple to understand. I received my lights in plenty of time for my event. I know for a fact I will be using this service again.
When I called they were very friendly but I have to be honest I was surprised that when my parents went to pick up the chairs there was no one there to point them in the right direction and they had no idea where to go. There was literally no one there so they had to let themselves in and find the chairs. They put the wrong chairs out when we paid for the white resin chairs with padding so my dad had to rummage through and find the right ones, thank God they called me before they just loaded them up. A lot of the chairs were very dirty. We also rented uplighting and 2 were broken when I pulled them out of the box and a few more had cracks in them, not a huge deal since you couldnt see it reflecting through the lights but renting broken equipment out just seems unprofessional. I just want other brides to be informed because planning a wedding is stressful enough, you shouldnt have to worry about things like this when you pay good money to rent.
Our card got hacked just days before our wedding and we had to get a new one. It was a mess. Unfortunately, a couple of our vendors got caught. Most were very nice and understanding. Summit City was rude and threatening lawyers immediqtley even though we contacted them back within minutes, with a phone call, text and email, explaining and asking what we needed to do with the credit card to fix it. We also explained that we were happy with the service overall. The problem was that they ran it through a charge called EMS services so our credit card flagged it during the hacked process and we were not aware of that name. As stated we had no problem with the work they did only customer service and the fact they are lying below to try to slander. I have all correspondence in writing.
I ordered 8 uplights on Saturday 10/14/2017 and had all lights by Friday 10/20/2017 for my event on Sunday 10/22/2017. It only took this long because separate shipments had to be made because of availability, but Summit City figured it out and made it work. My first shipment was received by Wednesday 10/18/2017. Although it was short notice, I was able to get my order with plenty of time to spare. Every email I wrote was answered the same day or at minimum the next day. I highly recommend using Summit City as their service could not be any better! The lights I ordered also worked as desired.
The service was Great! We rented chairs for Thanksgiving and they were awesome to service us at the last minute!
They were very friendly and helped us on a Sunday last minute! Very reasonable price and would definitely recommend.