The CT tech Nancy was fabulous!!! I was extremely nervous and Nancy was so kind and patient. I have been for other tests, and Nancy is by far the best I’ve ever had! Please show your appreciation to this wonderful woman. Nancy, and others like her, are the backbone to your company. I hope you realize this and treat them accordingly.

First appointment and still waited over 30 minutes to have someone tell me its going to take over an hour. Doctors and facilities like this where the cost of the imaging is so high, should have better customer service. No one really cares or has any empathy for the customer anymore.

Facility is clean and safety protocols in place to prevent spread of covid. Check in and wait time were minimal. Technician was friendly and thorough.

Very helpful, clean and friendly staff. Quick service for my test. Would definitely use again

Thank you to HVR for being so efficient and timely. Your staff has good bedside manor and made the visitor process easy and enjoyable.

I checked in and after 35 minutes I inquired as to how much longer the team thought it would be. I was met with a snippy, Well, have you registered yet? To which I replied that I had not yet been called over. It took 44 minutes for someone to call my name to register for my x-ray. There was another person waiting for an x-ray who was also left waiting.The x-ray technician team was pleasant and efficient. It took less than 5 minutes once I was called into the room.

Its a mixed bag. Sometimes its good and other times it is not. Its good for x-rays and dexa scans... not so much for ultrasound, as Ive seen better imaging in that arena in other facilities.I had a problem where they charged me a $90 copayment for an abdominal ultrasound. They did send me a check and reimbursed me, since I wasnt supposed to pay that. Many at the front desk are untrained, which is not their fault. They didnt understand the codes on my prescription.They told me they did not do the radius arm bone on a dexa at all... and yet they do, its just that they include it in the original code when you have certain health conditions. My doctor wrote out two codes and that was correct, but they have a different way they do things and it had nothing to do with changes to the codes as I looked up those changes. It led to massive confusion. The tech, luckily, knew what to do.I had another problem with a crabby ultrasound tech. She was horrible to me. She did not give me a towel to wipe myself off. I wanted to take my shirt off so it wouldnt get wet with gel and she wouldnt let me and did not give me a gown for my upper body during an abdominal ultrasound.I asked some questions before I went in and she would not talk to me. She just stared at me, arms folded across her chest, and told me to lay on the table. The table had huge rips in it and the sheet on the table looked dirty. I didnt want to lay on it. The room was dirty in general.This tech is not what Im used to when I go there. She barked orders at me to breath in and out so fast that I couldnt get the next breath in before she barked at me to breath out. It was a disaster and I got dizzy. I had to stop. She was annoyed.I walked out of there with a sopping wet shirt and everyone in the waiting room look at me in shock. It was so embarrassing. The entire front of my shirt was soaking wet with the gel. I realize it does not stain and I wore an older shirt. This was the first time that I ran into a tech who was rather nasty.This was not my first abdominal ultrasound and it should not have gone that way. Very unpleasant experience and the ultrasound pictures looked like something from the 1980s.When I needed a scan for something else, I went to Westchester Hospital in Valhalla. The techs were super and the radiologist came and talked to me. They keep their doors open, imagine that! A radiologist even answered questions over the phone before I went. The equipment is up to date and they have very advanced nuclear scanning techniques.Lately I realize its better to cross the bridge and head to Westchester, as they lay out appointments nicely and everything is timely. Even crossing the bridge twice is faster than waiting 45 minutes in the HVRA/Mid Rockland Imaging waiting rooms. Why bother with them anymore, when a radiologist at Westchester has their door open to you.

Everyone at the front desk was kind and patient, friendly and profession- No one at all among the staff appeared rush or cold and distant. All that, unfortunately is not the norm in the medical industry and all that makes all the difference to patients undergoing serious tests and exams. The whole operation moved so smoothly and efficiently- Paper work was done on- line for the most part and none of us spent more than 5 minutes in any of the waiting rooms. I had 2 procedures today: a mammogram and a bone density test. I was out of there in less than 45 minutes. Im impressed and appreciative

What a terrible, uncaring, reckless facility! I’ve been calling them for days to get a copy of my records and have gotten nothing but a runaround from their unhelpful, clueless employees who all acted as if no one ever asked them for a copy of their records before, passing me from one person to the next. In the end, when I didn’t know what else to do, I asked to speak with a supervisor and was told that she would call me. She never did. The worst part was when I finally decided to drive to their office to talk to someone about this, I saw one of the doctors, leaving the building and she told me that everyone was gone. I tried to explain to her what was happening to me, and all she kept saying was “I don’t know anything about that, I’M JUST TRYING TO CLOSE THIS DOOR” That from a doctor! You’d think that a doctor, especially at a place like radiology, where time is of essence and some matters can truly be life or death important and urgent, would at least want to know about an issue like this and would try to help in some way. But no, all she cared about was leaving, as soon as possible. How can one trust their health and life to a place a like this, to a doctor like this? I can’t and won’t. I will never go back and I’ll be sure to warn others as well. Someone’s life could depend on it.

HUDSON VALLEY RADIOLOGY- PATIENT FOR 30 YEARS.PROFESSIONAL STAFF AND PROFESSIONAL TECHNICIANS.YOU ARE ALL VERY KNOWLEDGEABLE, RESPECTFUL, KIND, COURTEOUS.I RATE THIS WONDERFUL FACILITY A 5 STAR + AND WILL CONTINUE MY SERVICES HERE AS NEEDED. I AM ALWAYS TREATED WITH INTEGRITY WHEN I COME TO YOUR FACILITY!MY SINCERE THANKS TO ALL THE STAFF AND RADIOLOGISTS AT HUDSON VALLEY RADIOLOGYSTAY WELL AND STAY SAFE!GOD BLESS YOU ALL.HIGHLY RECOMMENDED.MS. D. SMITH-WESTW. HAVERSTRAW, NY 10993

My overall experience at Hudson valley Radiology was positive. The best part of my visit was Barbara who checked me in for my appointment. Barbara was terrific! She was efficient and friendly and made everything very easy for me to understand! All employees should follow Barbara’s lead as her customer service skills were impeccable!

Been going to MRI for many years. Very professional and efficient. Jennifer did my procedure and she was terrific and thorough.This is the place to go. Bill Callahan

Pleasant experience. Fast, courteous staff. Felt comfortable in pandemic clean environment. Imagining staff very professional and caring. Definitely will return to facility if other services are necessary. Thanks!

My appointment was at 2 and they asked me to come at 1:45. They didn’t take me for paperwork until 2:30. I had to wait again and they didn’t take me for my test u til 2:45. The tech was amazing though as was the paperwork woman. Overall excellent staff but the wait time was too long

Great staff and management. Had a referral and walked in and out no problem. Short wait time and good covid-19 safety guidelines being followed

People were nice. However, they told me the procedure would take 45 minutes at most. I got there on time but they took almost 2 hours to complete it. I was late for work which is what I was trying to avoid with an early appointment. Ive been there so many times and this hasnt happened before. Usually they are very quick and thorough.

I walked in for a chest X-ray. The complete process only took 30 minutes from the time I walked in the door. There were plexiglass shields between seats in the waiting. Staff were very efficient and courteous.

We havent actually worked with this group due to their inability to hold a scheduled appointment. We are working parents with newborn twins, and twice this group has re-scheduled our appointments within 30 minutes of the actual appointment. Then, upon calling them to figure out whats going on, its a mess to figure out what actually happened. This place seems disorganized and theyve been unprofessional in our short time trying to work with them - other than Lydia, the receptionist, who was very sweet and tried to help. Based on our experience, I would recommend against this group.

Had a very good experience at HV radiology. Each technician was very kind, calming and informative. Their gentle and friendly approach put me at ease. Parking was plentiful and near the door and everything was clean and waiting areas were comfortable.

Although I had to wait for my appointment, my nurse Anna, was amazing! She made sure that I was comfortable and understood the steps that were going to take place during my procedure. She reassured me that I was going to be okay and heard any and all of my concerns. The doctor that performed my procedure was just as great! He walked me through every step of the procedure, making sure I was comfortable and not in pain. Overall, I was extremely happy with my appointment today.

I called to make an appointment for my MRI and spoke with Arij she was amazing! She made me feel so comforted. I am claustrophobic and she explained the exam to me thoroughly preparing me for my exam. My family and I will be doing all of our exams here in the future!!

Very friendly, professional environment the staff kept the people moving and not in a hold up if I get another injury definitely coming back 10/10

I needed to get x-rays. They were very nice, but I had to wait at least an hour before I was called in. That was the only downside. The girl that checked me in was very nice, as was the x-ray tech. The place was clean and safety measures were in place for the pandemic.

Hudson valley Radiology Associates was 5 star from beginning to end. Lovely people to speakWith on the phone, very helpful and accommodating. The paperwork was super easy and everything was done online. Just left my MRI and I am totally stress free , surely hope I don’t need them again but I would recommend-them to anyone in the tri state area!

Staff was exceptionally friendly, helpful, and knowledgeable. Such a great experience!

You know, I have put this off for months. I am claustrophobic and have dreaded getting an MRI. A previous attempt at a site with an open MRI was so unbearable I had to call off the exam. Today was the best MRI experience I have ever had. I asked for the room with the wider MRI and that was a help. My technician Jaimie (sp.?) was so pleasant and understanding. I was made very comfortable and with the ear plugs and eye mask I did not get anxious at all. From reception to check out everything went so smoothly and pleasantly. Everything was very clean. Lockers with combinations instead of keys was easier than dealing with a key. Almost looking forward to another one but not quite.

It was a very positive experience. I will say that I provided registration documents ahead of time and used the social distancing check-in process. The staff was friendly and entire process efficient. My procedure was quick and I was done in 15 minutes. Highly recommended.

Amazing experience. The MRI tech Iman was wonderful as well as the u/s tech Jane. Dr. Cohen was great, very knowledgeable and compassionate. I would recommend anyone hands down to come here.

What a great and professional staff works there! I went there for my first mammogram and everyone was extremely nice, understanding and prepared. There was almost no wait and before going in I fill out all my paper work online and checked in by phone. I felt safe in this facility. Everyone was wearing a masks, seats were spaced out 6 feet away from each other and there was no extra people allowed unless they were called to come in.Thank you all professionals that works there for a such an amazing job!

Everyone from the receptionist to the person speaking to me on the phone to check in was helpful and very nice, my technician was excellent it was my first mammogram and she was very kind and informative about the whole process to help put me at ease, I have nothing but wonderful things to say about my experience today, Thank you so much to the staff for doing such a great job !!

Had my initial registration intake within 60 seconds. Was seen by technician within 2 minutes and out out of the office in less than 10 minutes total. Very friendly and attentive staff.

This is a very friendly, caring and clean place. My experience here continues to be a good one.

Pleasant atmosphere. Amicable and accommodating service reps.Clean and safe environment. Adhere to mask mandate.

Hudson Valley Radiology Associates got me in and out in a short amount of time. My X-ray technician was very nice and explained all the steps along the way. I will definitely return if I need another test done here.

The only reason they get one star was because the technician was so nice! Besides for that it was an awful experience. Me being a very responsible person, I checked in exactly when they told me to (15 minutes before my appointment) and followed all rules/directions. Unfortunately, because of a clearly very irresponsible staff, I was forced to wait in the parking lot for over an hour because they FORGOT TO CALL ME. If I hadn’t taken the initiative to call them, there is a good chance I’d have perished in that parking lot as I had been fasting that day. Once I got in, the person at the desk was very curt, borderline rude, and unapologetic for what had transpired. I honestly didn’t care so much because I was so focused on just finishing up and getting back to my busy schedule but good customer service could’ve made a big difference. I will say though, one of the other employees did apologize to me for the inconvenience which was nice, especially seeing as it wasn’t her fault. I do not wish to use this card, however, I must add that they then had my name written down as “German” instead of Berman (I’m Jewish by the way). Whilst I understand and believe it was a mistake, employees should be careful to spell patients names correctly to avoid situations like these, or general mix ups. Terrible experience at Hudson Valley Radiology Associates!!

Fast and very professional. They took their time with my Procedure and explained every step. Highly recommend them.

I had an appointment scheduled for 2:30 pm. I arrived earlier and waited in my car outside the facility. I did a virtual checkin due the current pandemic. Within 25 minutes I received my text message to proceed in to Window 7.There the lady took my info, photo ID and insurance cards.I waited maybe another 10 minutes to be called in for my test.All in all I would say the entire system at Hudson Radiology is running very smooth.Thank you.

I was not happier with radiologist who insisted a lumin my breast was a bruise. Even after telling her I had not injured or had trauma to my breast. I told her I would know if I injured my breast her response... you would be surprise me with d I think its a bruise. Lets wait 3 months..

The MRI tech was great, friendly and very reassuring. My one suggestion would be to help people with claustrophobia, make available blindfolds, since claustrophobia is a visual fear I think it would help immensely. Keeps your eyes closed the entire time is doable, but tough.

Kind, thorough, gentle…just a few words to describe my experience here.

So far my experience has been wonderful, every time and they do their absolute best to get the scans they need for me and I get prints afterwards as well. I highly recommend seeing them.

Great facilities and great service and staff i strong recommend

After seeing my doctor during an evening appointment, I received a phone call early the next morning from Hudson Valley Radiology offering to schedule an appointment for my MRI. Shortly after the appointment was scheduled, I received an additional phone call from their insurance coordinator to help me get my insurance coverage approved. I thought that I would have to be the one to initiate both scheduling the appointment and dealing with getting insurance to authorize payment for the procedure. Hudson Valley Radiology beat me to the punch on both accounts. With cooperation from my physicians office and timely help from HVR, and taking into account bad weather (snow) causing the Radiology facility to close early, I was in and out out before they closed. Totally impressive time-line to accomplish what normally might take days between doctor, insurance and ultimately having the prescribed test. I saw the doctor and completed the test in less than 24 hours. AMAZING COORDINATION facilitated by Hudson Valley Radiology! Also, every employee on the phone and in person was courteous, kind and professional. I highly recommend Hudson Valley Radiology to handle routine X-rays, more specialized tests and other radiological treatments.

Extremely organized and very professional staff. They are state of art GE MRI machines which are quieter than most, head phones which will play any music you choose, I cant say enough good things about.

My technician put me instantly at ease, she was very friendly and informative. The environment was clean and comfortable.

The staff was professional and courteous, but I had to cut a star out because of either a lack or unwillingness to communicate. I was told that appointments were being taken by my medial practitioner, but when I called to make an appointment I was told that Monday through Friday was by walk-in only. Well, I walk in on Wednesday and the first thing I was asked was if I had an appointment... I responded by saying I called two days prior to make an appointment and was told that only walk-ins were being taken. Because of a lack of appointment I was told to wait in my car until I was called to enter the building. When you’re in pain from walking ,which is the reason you’re there in the first place, it is not helpful to have to walk back and forth from the vehicle to the building.

I went to the Suffern location for an ultrasound and we arrived and waited for 10mins ringing the bell and waiting for someone to come. Once inside none of the printers were working so I was unable to fill in any consent forms prior to the appt. They tried to refuse my husband entry due to Covid however I was told prior he was able to attend. The tech was very cold and rude throughout the experience. Dont recommend!

My wife went for an x-ray at this location. Called and stated we were outside. They said someone will call and text you when they are ready. We waited outside and saw people going in and out and had not received a call or text. Finally, after an hour we went in and asked how long for the wait and one of the women at the front desk said Well, we called you, we even showed our phone to have her repeat the same thing again in her nasty unprofessional tone. The other person in the front took over and helped us. First impressions are very important and you shouldnt have people working in the front desk who are rude, abrasive and unprofessional.

The tech was great and made me feel very comfortable! If I could give her 100 stars I would.

Love this place. I had a 7 am appt with a 6:45 check-in. I was done and out by 7:20 am in time to go to work. Been going there for years ..

It’s been a while since I’ve used HV Radiology. In New City. After my most recent visit, I’m happy to say the services are as excellent as before. Setting my appointment, the rep was patient and professional. Next, the easy electronic (via text) pre-registration was a snap and time-saver. Lastly, and most importantly, the day of my appointment. Easy check-in, minimal wait time. The exam went well, shout out to Rose, my technician, she was great. I highly recommend this facility.

My technician was amazing -so nice and friendly -the most relaxing experience I’ve had to get a scan .

The technician that helped do my MRI was one of the best I’ve ever encountered. Polite, compassionate and truly caring. I was in a lot of pain and he was sympathetic but also explained what I needed to do in a professional manner. I’m beyond happy with my visit.I was also called in to be seen on time and wasn’t there endlessly.Very happy despite the pain I was in.

The staff is professional, friendly, and caring.If you have a choice where to go, you cannot go wrong here.

The people were very friendly, especially my tech Anna. She was so comforting and reassuring. She talked me through everything and made me feel relaxed. I am happy to give this review, especially for her! I hope she sees this review!

I had an excellent appointment at this facility. Everyone on staff was kind and considerate. You could tell they really valued their patients and wanted to make sure they had the best experience possible. Their covid protocol wasabove standard and I really felt safe in these surroundings.They earned their 5 star reviewfor going above and beyond all that I could have expected.

It was very easy and quick to use their facilities. They took me right away and there wasnt any waiting and it was very nice. The technician was very nice

Very professionally run. Everybody was pleasant and respectful. The tech played great music. 6 stars if possible!

They were very nice and helped me with insurance issues. Very knowledgeable about everything.

Prompt service and clean location a pleasure to get treated by the techs and all my answers were answered

Quick, organized, easyJust text the numberTell them you are thereAnd they will call you when its time to come in.Waited for 15 minutes and got out under 10 minutes. Staff was polite and helpful

The staff was very friendly, eager to help and very professional.The place was clean and comfortable. I especially liked how they promoted social distancing.I’m very impressed with the technician that performed the procedure, just very pleasant and knowledgeable continue the good work!

This place is awful!! Don`t waste your time. I`ve been trying to schedule a time specific test for the last 2 months. Now I need to wait for another month because of them. Every time I call, a new story why they cannot schedule my appointment. My doctor recommended this place to do the test, next time I go to see the doctor I will surely advise her NOT to recommend this place.

Excellent customer service. Friendly and timely. What more could you ask for. The nurses and the doctor who took care of me were very informative. Told me what they were doing every step of the way. I felt comfortable and cared for.Thank you Hudson Valley Radiology!

Very well organized. Process was very stream lined and was quick in and out. Technician was very precise and thorough. Highly recommend if you want a great experience!

Everyone there was very helpful from the receptionist to the MRI tech even the nice lady that helped me find the hamper. Good place Great people.

The medical service was excellent. I was nervous prior to my procedure and had trouble using any calming tools/techniques with the TV blaring, empty walls and covid barriers. I would have loved instead pictures of nature, the beach, etcetera and perhaps calming, soothing music.

Great staff. Taking great precautions. I didn’t have to wait for long. The technicians were really gentle.

Very simple just text here and then they call you you go inside and everybody was very friendly and my MRI went wonderfully everybody was very helpful and nice thank you very much

Great experience. Very knowledgeable and courteous technician. Great facility!

Had a medical scan done in New City. Experience was very positive. Very good health and pandemic controls in place including staying in car until they are ready for you. All the staff I encountered were very nice and proficient in their respective roles. I was treated with respective and care from check-in, during the procedure and at time of exit.

Everyone I have dealt with at Hudson Valley Radiology makes you feel comfortable and welcome!!! It makes something not pleasant as pleasant as possible!!!

Everyone is very professional and even more important very kind and helpful. I would highly recommend them

Friendly, professional care. I was so pleased to be able to get in without an appointment & have all of my needs addressed in a timely manner.

It was a fast in and out thing. Everyone was separated with plexiglass and it felt very safe to be there.

Very nice environment with nice staff. My technician was very nice, and took her time getting all the images that are needed despite the difficulty she faced getting them.

Kathleen at check in was extremely helpful and went above and beyond to work with insurance and doctors office.

Staff were super helpful especially the ladies at the front desk at check in.

The front desk was great. Got me in and out quickly. My technician Jennifer did an amazing job

Front desk was rude. Person who booked appointment gave me all wrong prep information. Person who registered me didnt seem to know what she was doing. Technician was FABULOUS! Sweet, informative, considerate. Place very clean.

The staff’s and just the facility was overall great with much compassion.. which is needed more now due to this pandemics..Thank you !!!Without you guys being so brave to take care of us .. we will be lost.Thank you again!!!

Extremely well organized and all of the staff we dealt with were incredibly nice, friendly, helpful and professional. Even after Covid abates, having people wait in the car and called in is a great idea that should continue. Well done all around!

Quick and efficient appointment. The staff took the time keep me informed and valued myPatronage

As is always the case, the front desk staff and the technicians were very professional and helpful. However, I must say that I was extremely disappointed in the lack of social distancing in the age of Covid. While the waiting room was appropriately spaced out, the interior waiting room, once you are already in a gown, was definitely not. There were 7 people waiting at once, for quite a long time. I waited a half hour there. I sat on a two person bench by myself, and another patient came and sat next to me. She was literally touching my leg, I had to get up and move. Patients and appointments should be spaced out better, so that they do not have to be in that small, windowless area for extended periods of time. I’m not sure I will return there until a better system is in place.

For safety they have you call first and will contact you when it’s time to check in. Wait times was about 20 minutes then process was quick. Minimal contact felt very safe.

Had a great experience. I was in and out in a timely fashion.

In and out so quickly and the techs were friendly and very efficient.

I was left waiting for more than an hour because my paperwork was mislaid. Finally found out when I went back to the reception desk. Get a better system so this does not happen again. Also when patients book appointments tell them to walk down to third awning to enter the facility. In inclement weather it is difficult for handicapped people to safely walk.

Very efficient, plus all the necessary precautions for Covid-19. Kelly was a wonderful technician and explained everything very clearly.

Tech Nancy made the process easy, she very proficient, caring, capable.

The best place, nice customer service, very patient and friendly 🥰

This place is awful. I was there for an ultrasound today and the front desk could care less. When I made the appointment I specifically asked to not have a specific Tech since I had such a poor experience with her. When I arrived at my appointment I was told I was suppose to have one tech and then the tech that I did not want comes out to take me in for my appointment. What’s the point of saying you don’t want someone when they give them to you anyways. I told the front desk to find me someone else which they did but it seems they can care less how their patients feel there. I feel they have the worst bedside manner at this place and this is not my first time having a poor experience there.

Nice friendly professional people. Would recommend to anyone

Very positive experience! I was there early, they took me early, and I was out of there in half an hour. Everyone was very nice, from reception to the technologist. No complaints. Would definitely go back.

I got same day service, reception was very courteous. About a 10 minute wait. Technician did a thorough job, testing. Very well organized.

They took the deductible, copay and coinsurance prior to service and still after 6 weeks have not billed my insurance. As a result, my insurance has no record of me meeting my deductible and is still charging me for it. When HVRA will finally bill my insurance, I will need to run after them for the deductible they took prior to service. Do yourself a favor and use a radiology service that does not force you to pay prior to service .

I had a great experience at the Hudson Valley Radiology facility, everyone was very nice & the facility looked nice too very organized. I would definitely go there again if I had to.

The staff at Hudson Valley Radiology is so kind, courteous, and professional. Everything ran smoothly and on time and they were really patient answering my questions about my MRA.Highly recommend!

Friendly and courteous. Tech was professional and had my comfort in mind. Thx

Professional and friendly staff, very streamlined check in.Wonderful experience!