I would never recommend that this company pack or move anything that is breakable. I recently shipped north lamps and expensive fishing rods. The lamps were a pair and one of them arrived smashed. The owner was defensive and blamed the “rough handling” by others. While he gave me a $100.00 credit,he was neither gracious or apologetic. In the future I will only use UPS for shipping purposes. (I would also add that one of the rods eyelets arrived broken as well.)
As the new owner of the Pack and Post since January of 2020 I take it personally when a customer states that it was the worst service ever Id like to know the details , when it happened, why it happened and was the store able to rectify the situation. These reviews can seriously hurt a small business like many others and should be careful in making blanket statements without the operator being able to respond . Therefore, before you take it to Google, Yelp or Tripadvisor please bring your concerns forward , as many small business owners would appreciate the input.And yes I gave myself a 5 star rating....
I am the new owner as of January 2017. We strive for the best customer service possible. Our printing price is 50 cents a page for tickets. We ship a lot of custom packages from galleries and stores in Naples a well as regular shipping. We offer custom client services such as mail home pickup/forwarding during off season, ground freight of furniture and personal items, estate packing and just about any request that involves logistical help. We aim to please!!!!!!
New owners and staff are AMAZING!!! They are renovating the interior, really know their stuff and appreciate their customers. Would highly recommend.
The female employee is very friendly and helpful. The male employee has no customer service skills, can be rude at times and makes serious mistakes. Just call the store and speak with him to see for yourself. I do not recommend this establishment to anyone and will never go back to this place to ship anything.
DO NOT SUPPORT THIS BUSINESS!!! They charged $20 to print four pieces of paper (boarding passes). No mention was made before printing of the ridiculous pricing. Horrible customer service.
Nice postcards.from up to one dollar...Service was good..