I had such an amazing experience at BMW Mt.View. Everyone was so attentive and helpful. Kevin went above and beyond during the sales process! I was extremely nervous because of a past experience at another dealership. He quickly calmed my nerves by being completely transparent and helped me through each step. Couldn’t be happier with my purchase! If you’re in the market for a used car or a beautiful BMW, I recommend BMW Mt.View! Ask for Kevin!

Outstanding service adviser Marc Nappi. He treat me a very important customer. He set me up for a loaner vehicle prior my schedule service. I get there Saturday morning and everyone were so friendly, met Marc explained to me what they going to do to my car, and then accompany me to get my loaner car and I’m off. In and out in less than 10 minutes. Got a call that my car is ready for pick that afternoon , picked up my car and Marc already set me up for my next service prior picking up my car. That’s a outstanding service!!!

Excellent Service both in buying and the subsequent service from BMW of Mountain View! Leo was very patient with me and my wife as we were exploring and test driving the vehicles and Marc Nappi in Service bent over backwards to address all the service points we pointed out. All in All, terrific service and I would highly recommend them to anyone looking to either purchase or service their BMW!

I have owned many BMWs over the past 22 years and the last 5 BMWs I have purchased at BMW of Mountain View. Why? Because the sales AND, more importantly, the after sales and service has really been very good. I moved to the Emerald Hills area and although there is another BMW dealership nearby I insist on going to BMW of Mountain View.As far as Im concerned, my sales person, Joe Wahler, and my service advisor, Wayne Chan, ARE MY A-Team for all of my BMW needs. In the unfortunate event when my BMW M4 had collision damage I trusted BMW of Mountain Views collision repair service AND THAT too was a high-quality experience.I will continue to use BMW of Mountain View for all of my BMW needs.Why go somewhere else when Im getting great support and service here?!? :D

I am very impressed with the level of professionalism, and knowledge of the staff at BMW of Mountain View. I have a thousand questions, and they were patient and helpful every time. Beautiful facility, also!A special shout-out to Daniel Martinez in the service dept!

Dealing with car issues can be stressful. Andy at BMW of Mountain View really helped me get through a hectic situation. He was attentive and helpful every step of the way. I was able to drop my car of, leave in a loaner, and pick my car back up after the work was done, with a seamless and frictionless experience.

From the moment my partner and I met our sales advisor and the finance manager, we felt welcomed. We leased 2 cars, a 2021 2 series and a 2021 3 series. BMW of Mountain View went above and beyond to locate the exact cars with the packages and color combinations we required. The whole process was extremely streamlined, and everyone was friendly and professional. I recommend BMW of Mountain View! -Blaine H.

The service department at BMW of Mountain View is Outstanding! Mark, my service manager was friendly, efficient, and professional. He thoroughly explained the necessary services that were needed on my 5 series and an estimate of the cost for those services. The process for getting a loaner car was quick and easy, too! It was great to pay my bill online before picking up my vehicle which expedited the checkout process as well as making it safer during these COVID-19 times. Thank you, Mark and the entire service department that keeps my BMW in top running order! I’m happy to recommend BMW of Mountain View to my friends and family!

I use this dealerships service department regularly for my BMW X3 service. Nice people, fast and efficient service. On my last visit on 9/16/21 my adviser Wayne Hong was very helpful and pleasant. Thank you for positive experience.

I had issues getting a question answer regarding one of the online service discount. I had to call 3 times. The first 2 they ask me for my name and number and told me somebody was going to call me back but never did.Finally on the 3rd time they answer my question and from there on service was great.

I came in to BMW of Mountain View get a diagnostic on a used BMW that I recently purchased. Marc Knappi was my service advisor there for this. He is very professional and knowledgeable. He did a great job explaining the results of the diagnostic to me. He also got the diagnostic results back to me on time. He even went to the trouble of calling me, after I dropped the car off there, to inform me that he had indeed observed the problem that I told him about and that I didnt need to send him the maintenance report I got from another maintenance shop. I highly recommend Marc and BMW of Mountain View!

Was looking to purchase a BMW X2 2021 after having an SUV that was a bit bigger than I originally wanted it to be. The X2 was a perfect size and was much better on gas mileage than my previous vehicle. I went on a test drive during my lunch break and really like the vehicle. Unfortunately, the salesman helping me wasn’t able to get my payments to an amount I was comfortable with. I ended up coming back to the dealer later that night probably around 8 p.m. I had Sean help me out this time and he was excellent. He was able to work the numbers to what I needed and I ended up purchasing the vehicle. He provided great customer service and took the car to get washed while I finished up paperwork. I really appreciated his customer service especially since it was so late at night. At no point did he make me feel rushed or pressured to purchase the vehicle. He told me to call him to schedule my vehicle getting detailed and again the service he provided was excellent. He answered my call right and was quick to get me scheduled for that same day. He greeted me took the keys and in about an hour my car detailing was complete. I would definitely recommend Sean to anyone looking to purchase a vehicle.

Huge THANK YOU to Michael Xie with BMW of Mountain View!Michael helped make the entire Build Your Own process so seamless! He was always quick to respond to my questions via email, and I was very impressed with the regular status updates I received while my car was in production. I was also blown away with how quick the overall process was from start to finish! It was a very pleasant surprise to hear that my car was arriving earlier than expected :)It was an absolute pleasure working with Michael, and I was very fortunate for his help in navigating me through this process!Thank you to Michael and BMW of Mountain View for the amazing experience and superior service!

Great Experience. No pressure, helpful information and great context with prices and options is my summary. The Sales Advisor Pathak Gaurav is the guy to ask for. The whole process was pretty darn simple. I leased (and if you are doing so make sure your fill out the online application form … its a breeze). I did a short test drive and the car M4 Competition was outstanding. So a quick call to the “decision approver” and we had green light to make it happen. What I will tell you is that I’ve had the car for less than a week and each day it has exceeded my expectations. Forget the BMW German Build quality (which is table stakes)…. Its the little things that have blown me away such as Apple iPhone Wallet that has a digital key! No need to have a fob. Apple CarPlay integration is soo seamless making it far safer to drive and never having to look at my phone screen. Okay I can’t leave out the power plant …. I have had an M before but this Engine is beyond wow! I considered both Audi and Mercedes and I’m very happy I did not go with either of them …. It would have been a mistake I’m my opinion! (Our other car is a Tesla which I love, but this is the car I love to drive).

My Mercedes Benz was totaled and shopping for a new car was extremely difficult dueTo a microchip shortage. I initially tried to get a new Mercedes Benz and I did not feel likeI had been a previous customer of theirs. It seemed to be all about the money and raising prices up. I chose to go with a new bmw 5 series because Mr Peng was very straight forward and knowledgeable. I love that my car cameWith a great warranty and I got a couple of rebates. It’s very stressful to unexpectedly have to shop for a new car after an accident. Thank you for making my car shopping experience tolerable. I love my new 5 series.

With over 50 years buying vehicles, this is the best experience I have ever had. Don (sales manager) and Jeremy (salesman) were superb in every way. They kept every promise they made. Not a hint of sleaze, which I experience numerous times with other SF Bay Area dealers.Did I pay a high price for superb service and honesty? No. The terms of sale were the most competitive in the SF Bay Area. Win, win.The experience was marred only on the day of delivery, when processing of paperwork took several hours. I attribute this delay to the Finance Dept. Don had to intervene to speed up the process. The documents were not ready for signing, and the finance officer seemed irritated that we had financed such a low amount (to qualify for a generous BMW financing incentive rebate) and did not buy any extended warranty coverages.Would I recommend BMW of Mountain View to my family and friends? Absolutely, without qualification. Save yourself a lot of frustration and even grief, by taking your business to this dealership.I have no preexisting relationship to this dealership in any way. It is 40 miles from home, but easily worth the distance inconvenience.

Really easy transaction. I emailed for quote, after about 5 emails back and forth i got a good price and a copy of contract sent to my home for review. I went in next day to pick up car, no surprises, car was nicely presented under a nice portico. If we didn’t look at other cars (for my wife) we could have been in and out in 30 minutes. Very professional and knowledgeable sales (Leonardo) and super easy finance (Daniel).

Nice location and great customer service. My rep Andy was really helpful and nice! Thank you again.

Andy S. is truly the best. Ive been so fortunate to work with him as hes been not only a great advisor, but truly someone who wants to do the best he can for you. Ive had two interactions so far and both were amazing service wise. I appreciate the honesty and helping me weigh my options when I brought my car in. Give Andy a promotion or something, he deserves it!

I have to say I am usually quite pleased and recommend this dealership to my friends. This time was definitely not worthy of praise. I was in for a broken windshield on my 2016 M4, and neglected to take photos of it before I dropped it off. Living an hour away, I called my Service Manager and asked if he would be so kind as to text me a couple of pictures in order to allow me to process the insurance claim. He said sure!. Long story short....six messages and multiple conversations asking for the pictures, I never got a single one. Now...they had the car one full week (which is another series of mis-steps). Then when I showed up to get the car, there was still tape on the windshield holding it in place to allow the adhesive on the windshield to dry, and the car was filthy. To be fair, the young man who brought the car out seemed embarrassed, and asked if I would like him to wash it, but I did not have the time to wait. These folks used to NEVER treat customers or cars like this....and it wasnt just a bad day....I heard promises for pictures all week. All I can say now is one does not let the same dog bite them twice.

A very impressive new building, highly modern, and stylish. I browsed some new models. I must say that even without a strong intention to buy, a beautiful young woman named Kim was very gracious, and unparalleled in her willingness to provide information and help to me.

The whole experience was excellent. They respected my time and concerns. Sean, the salesman was very helpful and never pressured me. He helped me make the best choices for my needs. Very happy with everything.

Sales Person Kim Quach did a fabulous job inshowing the used BMW X1 that was purchased.She provided all the details of the vehicle and answered many questions in regards to the past service and history of this X1. I noticed this X1 on the BMW Mountain View website called and Kim got the X1 ready for showing right on the scheduled time.Took a quick test drive and decided to purchase.The X1 was clean and even detailed prior to drive off. The one price shopping process was right and the X1 showed well. None of the back and forth “negotiation”that usually starts with a inflated used car price by most car dealers. Finance Mgr Seyedhadi made the paperwork process quick and painless. Kim and Seyedhadi, thanks for the good service.

Wayne and rest of staff were great to deal with for servicing your car! Very honest, professional and respectful. 10/10 would recommend.

Except for the temporary absence of the man at the loaner desk, there was little waiting and everything seemed very efficient.

Good experience with the service team. Marc Nappi handled my service request and is great to work with him.

First of all, I usually do not do reviews but the service that I received from Wayne at BMW of Mt. View warrants a review. Waynes professionalism is to be commended. He was in constant touch with me on the service of my 550i GT and although it was a little pricey, my car runs amazing! Like a brand new vehicle. I am very please with the service and communication that the team at BMW Mountain View convey. Great job guys. I will definitely bring my business to you.

Adam and Kevin made my experience so easy! I was a little nervous because of my passed experience with a car dealership but they took great care of me and Im so in love with my purchase! Thanks guys!

The team was polite and efficient. Based upon the number of e-mails and a call fro my service support individual asking me to submit a rating, BMW clearly puts pressure on their service team to to get both high ratings and substantial survey response rates. While I agree this is important, perhaps the effort is a bit more diligent than need be.

I brought my BMW in for its first service at the BMW dealer in Mountain View. The whole process was seamless. They checked me in and got me my loaner and I was on my way to work in less than 30 minutes. My service advisor, Wayne Hong, was great. He kept me posted when my car was ready and spoke to me to explain everything once I went to pick it up.

We picked up a CPO X3 M40i over Labor Day weekend and love the vehicle and looking forward to enjoying it in the future. But just a bit disappointed with the CPO process. Once we got the vehicle home, we found some damage to the rear liftgate inner trim parts, which, once we notified sales, were brushed off as normal wear and tear and not addressed by the CPO inspection or reconditioning. Wrote a letter with pictures and all addressed to the General Manager with copy to Customer Relations at both Autonation and BMW. One week later, not a single communication back. So long story short, love the vehicle, will think twice about any future CPO purchases. Such is life!!Update: post this review, there was a response (below) from BMW Mountain View, as well as an email from AutoNation saying that management is looking into this issue. I did call the BMW Mountain View number below, but its a generic number and I was just directed back to my original sales person. While the response to review is appreciated, its not quite amounted to much. Still love the vehicle!!

Nick Nguyen made my first BMW purchase amazing. In needed for a bigger car for myself but purchasing one in the pandemic time was quite interesting for me, since I need to limit the spending time at the dealer. I got Nicks contact from one of my friends. I emailed him about what I liked and received a details quote. Nick was not pushy but assured if I had any questions. After a test drive, I found my dream car!! Thank you Nick Nguyen, youre the best!

The service here is superb! And the staff is very informative and friendly! I think their pricing is good too! I recently moved out of the area and I still bring my Z4 there for service to the Mt View location! Daniel and Cesar are the best!

I had wonderful experience with BMW of Mountain View service center. My advisor, Daniel Martinez, is an excellent expert. He has very good communication and got my car fixed in a timely fashion. I truly appreciate the assistant. Thank you BMW of Mountain View, thank you Daniel.

Although the planned person wasnt there for me, Marc stepped in with full courtesy, listened to my requests and explained everything clearly. Im very happy about the reception cashier and the people who help direct me in the garage. Everyone is very well trained to be respectful to customers.

Mark Nappi was the best client Advisor took the time to explain things got me pricing and gave me time to sort my finances out the loaner car was great. Friendly service and fast.

The service was quick and professional. I got the car loaner immediately after bringing my car for service. My service manager Wayne did a great job. He gave very detailed explanation of what was don and what needs to be done during the next service meeting. Great job!

Buying my X3 was an excellent experience overall. The salespeople patiently worked with me to close the deal with the right vehicle at a fair price. I received outstanding customer service from sales. Appreciated the input I received from the Finance dept as well to find the right purchase option. I typically dread the whole process of buying a new vehicle, and am v grateful that this was relatively painless and that it went smoothly. Love my X3 and hope the Service Dept is as good as the Sales team in this dealership

Probably the best car shopping experience I had at that place. Lots of inventory at hand and great staff. It was a pleasure to work withKevin Butler and everyone else who made the transaction smooth and stress free. Definitely recommend this place if youre looking for a new or used car.

This one star is not for service team, they are perfect and very professional.This is for the sales team.I bought a certified pre-owned car just within two weeks. However in this two weeks, the Infotainment system broke down. I went to the service center and they are nice, they fixed it and also take responsibility to find a loan car and everything. Although I was a little unhappy about the system broken down, the service team made me happy. However, just two days after I fix the system, one of the key battery went down, I was right on a far trip and its really annoying, I have to live with the physical key for days. I dont know, maybe its hard to check the system and key batteries, etc before you hand the car to your customer, but I feel like certified-pre-owned at this sales center means NOTHING! NEVER VIEW CERTIFIED PRE OWNED HERE AS A PRIVILEGE. Also I try to complain this to their team before I wrote the comment here, no one answer the phone, their attitude is, I cant help at all, find the service department. Maybe I made them lose their patience because of all these issues on the car. SO AM I. Customer service number makes me wait forever, no one really answered.

Great service visit. I was seen immediately at the appointment time and all service items were take care of. I particularly liked the ride share pickup and drop off. I did not need my own account in order to get the ride.

This is my familys 6th Car with BMW of Mountain View and were once again... blown away! Joe (the Leasing Manager) has always gone above and beyond for my family in providing excellent service. Lets be honest, purchasing a car is supposed to be exciting, but all of paperwork, time, etc. is slightly daunting. NOT HERE! Joe has consistently made each of our 6 car purchases seamless, efficient and with a smile. Not to mention... its tough to beat the pricing at this Dealership. Walked away with a 2021 X5 M-sport yesterday. Additionally, when you are paying top dollar for a luxury vehicle, its expected that the dealership, atmosphere, and culture match. BMW of Mountain View was exactly as youd expect... clean, modern, and plenty of coffee/water. Wonderfull!Thank you Joe & BMW of Mountain View!! A true Gem of a dealership in the Bay Area.

This was one of the best experiences I have had in over 15 years of buying cars from different car makers. Gaurav was great all around right from making efforts to find exactly what I needed, explanations of every step in the process, to getting me the best deal for a car that’s scarce in inventory right now - 2021 M340i. I would definitely recommend him and BMW of mountain view to other potential buyers.

First time owning a bmw and heard alot of horror stories of going to the dealer for repairs but once I got there I met Brandon. He was very friendly and super helpful with all my needs for my car. I told him I needed my car back by specific time, he made suggestions of what I would be able to get done by that time. It all worked out I got my car back actually faster. My fear of coming to the dealer for repairs have been cured thanks to Brandon for his helpfulness and his honesty.

I purchased a new 2021 BMW and the experience was top notch. Adam Xavier, our sales associate, was polite, professional, patient and caring. He made sure we had the best purchasing experience and gave us confidence that we made the right purchase. He stayed with us throughout the entire process, even when it was late in the evening and the process steps werent even his. BMW of Mountain View should be proud to have such a hard working professional who really cares about his clients.

So every time I call my service manager he just dont answer the call nor texting back my message? And my cars issue havent fix since last October(2020). I get it BMWs car will pop up errors and every time I go just using computer to correct (more like erase). So whatever I guess, you can go to Steven Creek one, to be honest.UPDATE：What follow up from your manage team? Dont just make it sounds good, how about do the work first.

Making the appointment was easy with good follow-up reminders.Service advisor did a great job letting me know what was going to be done in about how long it would take.I do have one issue howeverAfter seeing the cashier the wait for my car was very long. I am sure part of that is because they wash it before returning it. The car came back wet (it didn’t seem like any attempt to dry it was made) which tends to leave water spots with my color paint. I would’ve much preferred to forgo the wash and have my car back sooner and thereby avoid traffic on 85.Suggestion: ask the customer if they want the car washed.

Great experience! Leonardo helped me configure my dream car and kept me updated throughout the build process. I would recommend talking to Leo if you are a car enthusiast as he knows and understands things that most sales people dont. He sent me timely updates on the status of my custom build and even sent pictures of the car as soon as it arrived at the dealership. Thanks Leo!

I just leased a car for second time fromThis dealership, they awesome, good customer service and good price of course. Also they are pet friendly so my dog was with me all time, it was a huge plus for me , very good experience.Thanks Hadi and Eric , I love my new car

I recently purchased a BMW X5 from this dealership. I had a very good experience right from the start - from the initial test drive to arriving at a price for the car and to delivery of the vehicle. The sales people I dealt with (Steven and Sean) were great to work with - they were knowledgeable, straight forward in all their dealings, and prompt in following up. Even after the car was delivered, they followed up to offer any help I needed.Overall, I would recommend this dealership and the sales people without any hesitation. Also, I got a pretty good deal on the price of the vehicle judging by the quotes folks are getting in the BMW forums.

Kudos to Dwayne Hong for going the extra mile to find a solution that would remove the sticky sap from the shiny black surface next to the drivers door.I was so happy to hear how he resolved the problem. Thank you!

I had an excellent experience with the sales team. Very nice, knowledgeable and understanding. Able to answer all my questions and work with me. Adam and Sean were great as well as the sales major. Altogether a very capable and excellent team.!

I had a great experience here leasing a 2021vehicle. Leo Lunardi was exceptionally great. The whole experience was painless. I highly recommend this dealership.

Relatively quick check-in process, polite and knowledgeable team running the service department. Pleasant and spacious waiting area. My vehicle was serviced and cleaned and ready to go in less time than anticipated. Overall, a very nice dealership and a pleasant experience.

Loving everything about the car we bought. I found the car online and was connected with Kevin. He was so helpful and nice through the entire process. We drove 4 hours to purchase the car and because of the positive experience we had I would purchase another car from them.

BMW of Mountain View always takes exceptional care of my vehicle. On the most recent visit, Mark Sleiman knowing I was pressed for time, proactively worked with my warranty company to approve additional repairs discovered during a coolant leak fix for my BMW X6.Friendly, knowledgeable and customer-focused, Mark is my favorite service technician! I would highly recommend BMW of Mountain View for your service repairs.

My experience with BMW Mountain View was FANTASTIC! I typically avoid dealerships (previously used a broker); however this dealership changed my opinion! Our Sales rep (Gaurav G P.)was so knowledgeable but no pressure tactics. We presented a tough deal with him and he just got it done! The Customer Service was superior at every level! Friendly and professional! I recommend BMW Mountain View to ALL!

Great place to buy used cars I would have never known!

The service is fine but for $4000 worth of work I don’t understand why I didn’t get a free car wash and vacuuming before picking my car up. This is not the first time it’s happened it seems every time I go I have a service done some kind of excuse as to why I didn’t get that.

Considering the fact that this was my first time buying a car, I was understandably nervous and skeptical. Adam Xavier helped make the process smooth, simple, and easy. Not only did he make the process easy but he also took care of concerns I had regarding my new car at no extra cost. I am very thankful to him for truly taking care of his customers. I know that if I were to have any question or concern in regards to my new car, he would be ready to not only answer but solve the problem at hand. Thank you BMW of Mountain View but most importantly thank you Adam for helping my dreams come true with my 2020 Mercedes Benz CLA 250.

This is my first time to do business with BMW Mountain View. I ended up buying the 530e there. The dealership has the most inventory and selection in the Bay Area. I like the no hassle approach by the sales person with first initial G, which saves a lot of negotiation headaches while I still got the fair pricing. His services are also superb. I guessed I would come back for my next Bimmer.

Thanks for the professional help provided by Mr.Sean to buy BMW X5 2018 Grey .Most exemplary , was the passion and concern provided by Mr.Sean (Shahram )during our visit in BMW of Mountain view.We are greatful for the help and extra effort ,without his help we couldnt choose right decision ,Sean has one of the best customer service which is appreciated .I had a fantastic experience in BMW of Mountain view.Thank you Sean and BMW of Mountain view.Hilda

Car was ready on time and the service rep (Wayne) was polite and very professional. The waiting area is very clean and spacious.

I wish I could provide 0 start to this store, I went there for adding engine oil with a full check of my car, they asked me to pay over $1500 for blablabla called must done of due service. I get my car back and the engine oil alarm is still there!!!!!!!!!!!!!! They didnt add the oil?????!!!!!

They are supercars place. Very nice cars they have.

I’m always treated with respect and consideration. I get update calls and the work is top notch! If you want it done right…

This dealership made an offer, which I accepted. They then realized they made a mistake and reduced the offer after it was signed, after they already reduced the offer for mechanical issues. They made mistakes on the paperwork and have yet to send my $ after I was done waiting for their corrections and reducing the offer. Horrible experience, never going to do business with this group again.

Very poor customer service and wasted 2 hours of my day. Called and inquired about a vehicle on the lot that I planned on purchasing very early in the morning. Was told by the sales rep the car will be ready and on hold for a test drive at the time I have chosen in the afternoon. Mind you I live a little over an hour away, as soon as I get there I had to wait 10 minutes to get a hold of someone and inform them about my appointment and then shortly after everyone seemed to be confused when I brought up the car in question. Once they realized, I was told the car was sold. Very upset with the poor communication and service. The least they could have done was inform me through text/call that it was sold instead of letting me drive up over an hour to the dealership just to have my time wasted. Would not recommend

I appreciate the responsive service provided to us. We were panic when we heard noise and our car was shut off, it is needed a total repaired -but now hopefully it is all good with $$$ spent.I will give 5 star if BMW was willing to take up an extra mile to provide full service i.e. car wash when our car was in service.The Customer journey experience would be great. I give a shout wow to Branden Casey @Mountain View for his responsive in speed.

I have been using BMW of Mountain View for service for two decades. Well organized - they get you in pretty quickly. Loaner cars are available. I like working with their service advisors. They are more expensive that local garage, but I feel that their expertise makes it worthwhile.

Overall experience was really good. Had exactly the car I was looking for. If looking to purchase a BMW ask for Steven Lee. He was really friendly and great to work with.

BMW of Mountain View, and especially Joe Wahler, made the experience fantastic. No pressure, open and honest dialogue, and a true customer first experience. We were in and out of there in record time. We highly recommend BMW of Mountain View - and ask for Joe!

Our sales rep made buying a car simple and a nice experience. No pressure and they were extremely honest while assessing used cars. Recommended.

Edit: Thank YOU FRANK Camacho for the excellent customer service. You are awesomeShout-out to Nick Nguyen and Hadi who helped me purchase my first car. They went above and beyond staying in with us till close to midnight when they didnt need to to make sure we had a good understanding of our plan and options.Great buying experience at this dealership.

Excellent service! Adam Xavier is very friendly and professional salesman. He was very patient with me. He showed me the car That I want and he made sure the car is clean before taking it home. Even after I purchased the car he emailed and called me to check, making sure that I’m happy with the car and asked me if I need anything else and he is there to help me. Very satisfied with his customer service ethics. his really funny too 😀.Eric Peng also helped me. His very friendly and has really good ethics customer service. The finance department very helpful . He made it easier for me to process all paper work. The facikity is really clean, smells good and they have snacks for the customers while you waiting. Overall BMW of Mountain View rating is exceeded more than 100 percent for the service they provided me.💕 it! Marlene

We had a good experience at BMW of Mountain View, and bought a used Honda Accord we really like. Adam and Daniel were both very nice and helpful.

We have been bringing our 2 cars here for maintenance for years. We have worked with a couple other service advisors before. But service advisor Wayne Chan is the only one we make appointments with for the past few years now. He is the best to work with, he is very patient and very clear in explaining what needs to be fix, and also very reasonable and responsive.

I have called multiple times for assistance request regarding my current lease and potential new future lease, however nobody is willing to help. I have called and left multiple voicemails for Mo in the finance department and have also called this generic number they keep providing claiming it is the number for the GM. Extremely unhappy with the service over the years and will be contacting BMW and BBB.

One of the reasons I am approaching the end of my second lease with Allison BMW is the quality of the dealership. With my recent repair they did not disappoint! Thank you, Kyle.

Wayne’s ranked the best service advisor in northern bay for a reason! I live in San Francisco but will drive past 2-3 dealerships just to visit him! He’ll get the job done quick and do whatever he can to save you money and have BMW take care of you unlike most profit thirsty dealers. Do ask for Wayne if you ever stop by.

Wayne is the best service adviser, he explains what options he can provide and alerts me to future things to keep in mind, i.e.tire wear. He is pleasant and attentive to my needs as his customer. He has been my service adviser for 3 years.

Great staff! Very helpful!

George Martinez in service is as great as anyone could hope for - attentive, courteous, detail-oriented, and a fantastic attitude. A++++++ fifty thumbs up.

Scheduling was easy, they had all my records handy and knew what services were required. Drop off was painless and fast as was picking up the loaner. My service rep, John Roy looked very carefully at the car and noticed my tires were shot -and thus a safety issue. Job is extreme knowledgeable. Thanks John!

Very knowledgeable, responsive and friendly staff. Convenient location. Comfortable lobby area. If youre in the market for a new vehicle, give them all call. Also, ask for Mac and hell help you find what you need.

Mac , at BMW of Mountain View was amazing 🤩! He found my Beautiful BMW X5 Model and helped with financing the lease. His excellent service and detailed information made my lease so easy to obtain. He is more than 5 Star! Maybe 20-30! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ When you work with him you are working with a real professional!

Kevin and his colleagues were responsive and helpful throughout the process, and also checked in afterwards to see if there was anything else they could do for us. First class service.

The service provided by the BMW of Mountain View is the excellent. My service advisor, Wayne was polite, professional and most importantly his attention to detail has earned my business. He care about his customer. I will back again and will recommend this dealer to my friends and family.

Terrible experience. Their finance people are sneaks and included $3k worth of maintenance contract based on deceiving cost and timeline projections. They were also happy to refund without saying how much and only refunded 50% before any maintenance was even done/needed (and took them 3 months too send a check!). They are not a real BMW dealership; merely a deficient Autonation dealer that doesnt have any direct line of communication with BMW North America, only Autonation corporate.

BMW of Mountain View is by far the best BMW dealer in Bay Area. Buying a new car was easy and the best price by far. Service department is the best of Any Dealership by far! My service advisor Wayne Chan knows these cars inside and out and is great at communicating everything that will be done to the car. Easy drop off, easy pickup too!

Well organized service center, friendly staff with quick and reliable service. One of the better BMW service center in Bay Area!

The works were superb. The loaner was great. I had to wait 15 min pick up my car at the end.

Our family went to this location to purchase our first BMW. This locations service was amazing! When we walked in we were greeted with a warm welcome by the sales staff. We went to the second floor where Sean greeted us and asked if he could assist in anyway. Sean took the time to go over details of each car and also asked us what we were looking for in a car. Sean guided us through both parking lots to help us pick the special car we were looking for. After we selected the car we wanted, Sean went over every detail of the car and answered all our questions about payment estimate and finance. While waiting for finance we were offered coffee and other beverages which was great! Sean did his best and got us a lower price than we expected. Overall it was great service by Sean and also bmw’s finance team, we did not feel like we were being pushed or rushed to purchase a car unlike other dealerships. We ended up purchasing a car and Sean had the car detailed while we were finishing up the paperwork and brought the car right to us. We are looking forward to the next visit to this dealership! Thank you everyone!

First time buying from BMW of Mountain View. One of the best car buying experiences Ive ever had. Price was great, the process was quick, and the staff was beyond friendly.. Highly recommend!

Complete process was smooth and pleasant. Inquiry was initiated online where Mac reached out directly to set an appointment. A test drive and a few signatures later here I am a proud owner of a new 430i! Mac was great and attentive to my needs... I didn’t have many .. just difficult to find superior service these days and Mac proved otherwise. Thank you Mac and Hadi for the pleasant experience. Cheers!

Really great experience! Very comfortable, helpful people working there and a wonderful ambience. Leo was our guy and he was fantastic.

My car-buying experience was awesome here! Nick Nguyen was super accommodating and made the entire experience really efficient and easy. This is my first car, and Nick and the team really helped me out throughout the experience.

It is super intimidating to be being buying your first car on your own right? I definitely expected a salesman to be super pushy and intimidating but that was not the case at all with Frank Camacho. He was super helpful and not pushy at all! He definitely helped settle my nerves and made my experience worth while. If you’re looking to buy a car definitely see Frank! He is transparent and straightforward without all the extra bs. Thank you Frank for being so cool!

Wayne in the service department saved the day! I just moved to the area and walked in without an appointment and he provided a loaner car straight away and serviced my car! I was a day away from my warranty expiring and didnt know and he got it all taken care of! He went above and beyond, updating me each step of the way and going over any charges prior to working on anything so there were no surprises. Even got ALL of the bugs off my car after a long road trip. They really cleaned my car up nicely. THANK YOU SO MUCH and thank you to the mechanic that repaired the mechanicals. I couldnt have asked for a better experience!

I had an amazing experience leasing my 2021 4 series over the weekend! The salesperson Sean was extremely helpful and knowledgeable. He made sure all the paperwork was ready before I got to the dealership, so I didn’t have to wait too long to sign the lease. The finance manager Hadi was also very knowledgeable and explained everything in detail. Thank you BMW of Mountain View for such a pleasant experience and for making the process so easy for me.