I appreciate the kind, professional service. There is good communication before the appointment so I know when the technician is coming. The technician listens to my concerns and offers solutions.

Terminix is reliable, the techs are friendly and helpful. The fellow who came this time even gave us helpful info on his general outside inspection on a loose shingle he noticed! Terminix has provided us good treatment service the few times that we have needed it through the years, and regular inspections so we dont get caught by surprise.

Phillip Innis was our technician and he was amazing. He explained everything that we needed to know about how to get rid of our problem.

We rent an older house & usually spray ourselves. This year the earwigs were so bad they were falling off the ceilings into our bed, drawers, clothes. We read they don’t pinch but we must have some super size earwigs because these suckers do pinch. My kids are deathly afraid. We called terminix & they were gone immediately. No more bugs. Our technician Kevin is amazing, friendly & on time. Worth every penny to do the job right the 1st time. He even came by again to check on us, & spray outside. 5 star service, Highly recommend these guys.

Dustin is your man when you need help with rodents in your home. Thank you for your knowledge and information. You were amazing.

I was informed 2 days in advance. Customer Service Tech (James Smith) was on time, neat in appearance, friendly and informative. Performed a thorough inspection and treated as necessary to give a preventative border around the exterior.Mr. James Smith and I discussed my problem with moles destroying my yards (back and front) and assured me that someone from Terminix would contact me about this.Very pleasant experience overall.

No one likes to deal with wildlife living underneath their house, but if you have that problem, Terminix can help solve it! I was hearing a scratching noise in the walls of my home and since Ive seen the tell-tale signs of wild animals on my property (I have a backyard vegetable garden) I knew I needed professional help. I gave up trying to stop them from entering my backyard (its a losing battle) but I didnt want them invading my home, even if its just the basement/crawlspace. Eddie came out was very courteous and let me know upfront what they would need to do and the costs. Joe and company came out to set the trap at a vulnerable spot underneath the add-on to my house and within two weeks we caught 4 juvenile possums! The trap hasnt been tripped in about 4-days since they last caught something, so Im going to be optimistically hopeful that wildlife is at least not living under my house. Thanks Terminix!

Ben is an amazing technician! If I have any issue with bugs or pests, he immediately finds time on his calendar to take care of me. On top of that, if I am ever unsatisfied with a visit - he makes it right. This is the best service Ive received with a company.

We have used Terminix for about 20 years and Ben Savory has been our technician for a number years. We have always been pleased with the service, and especially the service that Ben has provided. He is friendly, prompt, does a thorough job, and aways keeps us informed. Ben does an excellent job for Terminix and we appreciate his great service!

Some neighbors moved out about 6 months ago and us and our other neighbors have been over run with roaches since. I have been fighting a tiresome battle since and I finally gave up and called Terminex. At first I was a little put off about the price but then I realized...I would have done more just to get rid of the roaches. There have been mass casualties since the first visit. I am going to have to schedule a follow up but it is my understanding that that should be no problem. The tech that came was very professional. He sprayed the kitchen and bathroom (where I was having to most trouble) and then did the outside, dusting entry points with some kind of magic dust and then sprayed around the house. 45 minutes and he was done and I felt soooo much better. The worst part is that we have been doing dishes for DAYS AND DAYS. That part sucked but other than that it has been a pretty painless experience.

We purchased a home and asked them to come to the house to setup agreements for taking care of termites and other insects. We have used Terminix for years on all our houses. The service people are always efficient, professional, clean, personable and skilled communicators.

Terminex is a good company that provides a valuable service. However, my only complaint is that when I respond to their text that I have “little black ants” I never hear from them; no confirmation text, email or phone call. I am also concerned with their claim that they spray the outside of the house. I wonder how they do that since the back gates are locked. The technician- when I do see him, is always polite and professional. I will continue to use Terminex since they are the only reliable company in the area, but I wish they would do a better job communicating with.

The technician sweeps any cob webs or webs caused by the lights outside. Makes it so much easier as I cannot reach those.

Do not recommend for loan inspections. Try to up sell.

Scheduled my initial service. Took the day off work and they just never showed up. No call. Spent 2 hours dealing with customer service. Could never get in contact with the office servicing my address. Drove up to the location and they’re closed??? So why was I scheduled during a time they’re closed? So frustrating. Save yourself the time and effort. Look elsewhere.

The tech who has taken care of this house for 6 years is the best. He gives honest advice and excellent service. The promises made by Terminix are always kept. Thank you, Leon, for all you do.

I couldnt get a quote without adding all my contact info to their database. There are lots of options for local companies that will actually give a quote without my contact info. Maybe I am strange but I would rather give my money to someone who doesnt data mine my personal information before they will tell me what they cost.

Very respectful and professional. Took our problem and wiped it out. We will definitely be recommending to everyone we know. Was very knowledgeable about the issues and the products.

I have been calling for my boss for three weeks. Trying to get them to come back out . We have called tech and left messages and text. No response . We have called main office in OKC twice . After getting ahold of main office . They said she would hear something within 48 hrs but nothing we had to call agine . She said within 24 hrs.

Very Unprofessional want give me my refund came to my house without a mask on now i have a gas leak because the guy was very aggressive moving my stove

I have spiders and scorpions, Terminix took care of the spiders which will reduce the scorpions. He even treated the over growth from the abandoned house next door.

Good communication and service. Explained what was to be done. He was very professional

Terminix does a bi-monthly service for me and I am very please with the service. They show up on time, let me know what they are going to do. They let me know when they are finish so I can closed the gate. I received my report in my E-mail, all is good.

He did a good job of cleaning the cobwebs around the house outside. We had pest control spray.

Courteous and comprehensive. Very pleased with service from Terminix!

Always so friendly & professional. I really love the service &’often brag how good it is. This is my 4th property with you & ive never had a issue

Terminex took $1878.80 from me had me taking off work making arrangements to have my handicapped parent out of the house and never showed up to do the service. After about an hour of waiting i had to call them only to find that the tech called in sick which is fine but when i asked for my $1878.80 back to have someone else do the work they told me they would but it has been over a week and i still dont have my $ back. I have been ripped off ! Do not use this company please read the reviews first and dont get ripped off like i did. I WANT MY $ BACK TERMINEX!

Josh was very friendly and polite. Keep up the great work.

Great quality pest control service for the price. It works! I won’t use anyone else, they are the best. I think it’s been around 9 years that I’ve been using Terminix. I’ve always had the best technicians, so nice and friendly and they explain everything before service and after service that I need to know. They are also very quick to come out if I need anything in between my regularly scheduled services. I’ve had nothing but a positive experience with Terminex and appreciate the peace of mind they provide me when it comes to the little uninvited pests that try and visit my home sometimes lol. They take care of it.

I just almost got killed by one of their trucks flying through a red light.

Quarterly check for termites but also wanted to walk the property and look for other areas that may need attention.

I didnt they misquoted us on our bill. Service was good they just were NOT very professional with there customer service.

I have had a this company for a full year. Stay with them for 12 months $99 every 3 months and return guarantee if no change.They worry more about their payment then the pest control. The roaches in the house has not changed. Still thriving today as they did over $400 ago. The guy who came out is nice, but he would show try something new, it didnt work, try something else.I do not know how many times they had us remove all animals from the house so they can do this strong spray, but I can tell you, this has been a waste of money.And to top it off, they can change how much you owe them, as my $99 went to $105, without notice.

Very courteous and have addressed my needs in a timely manner. Thanks!

No one showed for my inspection.I called to reschedule and was placed on hold 3 times and no one answered after 15+ min each time.

TERMINIX is definitely a company that you want to do business in CASH ONLY. Trust me on this one. Unless you dont mind random charges of 100.00 being made on you card every 3 months like clockwork. And when you complain or give a bad review they will send you their standard bad review reply which is: Thank you for being this to our attention, email us your info and we will forward it to management.(sound familiar? It should cause every bad review on here has it as their reply) Now, dont get excited thinking that the issue is going to get fixed because that reply WILL be that last you here from TERMINIX because once they receive your reply email with all your info. You never speak to a live person again...ever. It is crazy easy for TERMINIX to ignore any calls from AND keep charging your card at will because their whole way of doing business is thru call screening. Go ahead..call their number right now. I promise a recorded message will answer your call and ask you to leave a name and number and a sales rep will be with you shortly. So if your trying to get some answers about who or why someone in their office keeps stealing your money...well you get the picture. Its so obvious that that entire phone set up is designed for just that purpose. Whats most upsetting is that as Im reading thru the reviews(a little late for me) Ive come to find out that this is very, very common practice for this company. Review after review its the EXACT same story and NOT ONE person had their money returned nor did the deductions stop. Imagine getting the lights cut off because TERMINIX out of the blue snatched yourOG&E bill money out of your account . Yeah...that happened. By the time this ordeal was over, TERMINIX TOOK A TOTAL OF $400.00. during a period of something like 6mths (give or take)not including the original $125.00 I paid in the first place.And the only reason that the charges stopped was because, out of desperation, I had to cancel my card. Which brought a whole other set of problems but anyway WITH TERMINIX USE CASH ONLY***DO NOT TRUST THEM WITH YOUR CARDS BECAUSE ONCE THEY HAVE THOSE NUMBERS THEY WILL NOT LET THEM GO...even if you BEG.****Ive ALREADY sent YOU THE OWNER my info three time and every time I got the exact same generic all purpose reply that everyone with a complain gets ...Im told that it will be forwarded to management (I thought you were the owner )and then complete silence,..complete silence. Your replies are generic computer generated replies..they mean nothing.If you dont believe me then check for yourself. All you have to do is read this this entire feed and you will see that every bad review is addressed with the exact same (word for word) meaningless, not to mention worthless reply that serves no purpose except to give the illusion of good customer service to those who are trying to make a desicion about using your company by first reading your reviews. But hey, yall just keep on keeping on because from the look of the complaints on here yall are doing pretty good business doing it this way because it doesnt look like youve made any of these types of complaints right....at least not mine.

They are professional on time and do great work

Still didnt do what was asked of them, paying them for a service that they are not doing, thats sad to take advantage of an elderly person.

Good service. Thanks

Several months ago I called this company and had them come out to spray for roaches. The gentleman who showed up to do the job was very pleasant, very knowledgeable and very professional. I was actually impressed by the level quality in this gentlemens work...which is why it grieves me to have to give them a not-so-good review and to be fair it may not hav been this exact Terminix store that sent my exterminator but it was TERMINIX OKC,OK.So my issue is this...the person I first made my appointment with told me that after they were done that they would be back out in 3 weeks and re spray and NO ADDITIONAL COST as part of the service. I said cool and I paid them $125.00 that day. Well three weeks came and went and nobody called and nobody came by; mind you this is was back in October 2020. Fast forward to Feb 2021..thats when I noticed $99.00 missing from my account. Apparently, on January 06,2021 Termanex charged my debit card, the one I used back in October2020, $99.00 for services that they now claim were rendered in January 2021. Im a permanently disabled older person who is homebound. Im always home so I would have heard someone knock (or my little dog would have for sure heard) but no one knocked, no text, no email, nothing...not even a note on door.Normally I would have immediately noticed any kind of charge on my account being that I survive on a fixed monthly income is $750.00 a month and with my rent being $550.00 there isnt much left over to get confused about, a $99.00 deduction would have been glaring. Coincidentally, the $99.00 charge was made on the exact same day that my stimulus was deposited so when the charge went thru I didnt notice. But when I did notice I called the local TERMINIX number that Id done business with. A young lady answered who promptly cut the call short and basically shooed me away with, umm, all I can do is email my supervisor to contact you....I said, please do...and let him know in this email that I will be calling back in a couple of hours if I dont hear from him. and she responded with, No, dont call me back because I work from home and this is the office cell phone so theres nobody hear to help you all I can do is email my supervisor.SERIOUSLY....I was shocked at her response. Who else am I supposed to call? Thats the number I did business with. I guess its a good thing companies record their calls. Of course that only helps if you actually get to speak with someone cause their call screening skills are off the chain.Well, that was my experience with TERMINIX OKC,OK.The Exterminator was Awesome (somehow, I feel like that was due to him personally having a great attitude & being good at his job) but the customer service, accountability and customer satisfaction policy are quite lacking. Ive seen companies go above and beyond to make things right for their customers....not this one. If anything changes I will be fair and edit my review accordingly but so far Ive not been able to contact anyone with any authority to tackle these issues.Buyer Beware....***As promised,...Update*** TERMINIX did send me the below reply. To which I replied by emailing all info & screenshots, that they asked for, to the email address in their response below.TERMINIX responded with, Thank you for your email...we will now be forwarding it to managment.I replied with, Okay...Well Thank You.And now we wait....again.***Update*****I regret to have to include that after the initial response below...and after e-mailing all the items that they asked for to the email address below....I NEVER HEARD FROM THEM AGAIN and nothing was ever resolved.So just be aware that when dealing with TERMINIX. #1) There may not be any kind of customer service available should an issue arise. That is, other than, we will forward that to management in a email..OR, Please dont call me back, Ive done my part already.#2) USE CASH (seriously though cause you cant take back those credit card #s once there out there)Once again, if anything changes I will edit my review fairly

Caleb is absolutely amazing! He is always professional and communicates very well. He goes above and beyond to make sure everything is right and to answer any questions I have.

Terminix does a fantastic job & Kevin is hands-down the best Rep in the OKC metro! Always checks in with us every month or so to ensure the latest treatment is working & is very professional. We’ve been a customer for years & love this company. The fact that they don’t charge extra to return for supplemental/extra visits to solve the ongoing problem is evidence enough that they truly care about treating the problem & not just $!

Merle of Terminix does a real professional job at every stage of the service. For example, he remembers to check certain things I tell him about upfront. He gives good feedback on what all rype services he did this visit. Even sends pictures, like a mud dauber nest he found at a certain spot. Just great service.

Everyone is nice. However, they NEED to explain the part, if you see bugs before next spray, call us I called because I had seen an earwig in the tub and some little black bugs. The tech said they dont spray for that. It has to be an infestation if the call is between original services. That is NOT how it was explained to me.

Excellent service by Jason.

They were professional, polite, and very knowledgeable about what they do.

Very Good customer service and technical response.

Very thorough and very friendly!

Terminix has yet to show up to either of the two scheduled services it had set (2 Sep and 8 Sep). On 3 Sep I called and received an automated answering servicing claiming I would receive a callback within 24 hours. I did not receive that callback until 4 days later on 7 Sep. During that call, I confirmed with the customer service representative that Terminix rescheduled a re-attempt at an initial service for 8 Sep. A reschedule that was not discussed with me, by the way. Once again, Terminix failed to show for this scheduled service. I called Terminix that day following the missed service time window and, though I received a live human representative initially, I was put on hold and eventually was hung up on. When I called back I was transfered to an automated voice service which again claimed I would receive a callback within 24 hours. It has been 5 days from this postwith no call back. I emailed Terminix to cancel my servive on 11 Sep. As of this post, I have not received a response. On 13 Sep I called the 24/7 contact number where an automated voice service told me I had called outside of normal businesses hours. As soon as I can get a hold of a live Terminix representative I will be canceling their (lack of) service with me.

Terminix diagnosed our termite problem and suggested a method to get rid of them. We appreciated the discount we received and the work was done efficiently and quickly. I recommend this company highly.

I like the ease of the app where I can make and change appointments. The technicians are always polite, helpful, and communicate really well. They always contact me a couple days ahead and remind me they’re coming out and whether or not I’m currently having any problems they should focus on. Then I get a text when they’re on their way as well as when they’re done. I’ve been using Terminix for I think 2 years now and I couldn’t be happier.

The service was performed in a professional manner with the attention to detail which the works requires... (Well Done)

Very professional, very friendly, took COVID precautions and so far no more ants!!

I have been very pleased with Terminix

Good service. Courteous professional people. Shane has done and continues to do a quality job for me. He communicates and does additional work as needed. This time it was ants and he took care of that for me.Good results. Good work. Good people.

Outdoor pest treatment. Tech was dispatched DURING a historic ice/sleet/rain storm to treat outside perimeter of house. I called back to reschedule when they said he was on his way. Not sure what that says about how Terminix treats their employees.

We got terminix back in March for pest control didnt work they had to come back 3 times after first treatment. We got charged again the 3 month service when i had told the man not to come because we were canceling I guess he took it upon him self to still come and just treat the front yard. Which that is still questionable because we were home all day when he supposedly came. We didnt know he had came until we called to cancel ,now we are dealing with terrible customer services that gives us the round around and when they are tired of hearing our concerns they decided to just hang up on us. Im still waiting for a branch manger to call back . its very frustrating dealing with this company that doesnt help . I would not waste my time or money with this company.

Good service and reputable.

Chris Cooke performed a thorough and expert inspection of my house and shop. Blayne Baxter treated the infested areas in my shop and installed bait stations around the house and shop. He acted as though he really cared about his work and performed in a professional and outstanding manner. Chris and Blayne are true professionals and a tribute to their profession. You are lucky to have these fine gentlemen on your Terminix Team!One last thought. While Blayne was using his trenching tool around my shop, I noticed it was the short handled type. I told him he was going to wear out his back using it. He told me his long handled trenching tool was stolen from him at a previous job. Please provide this guy a replacement long handled trenching tool. Equip your people for success. If you have a company policy prohibiting replacement of stolen tools, please let me know, I will get one for him.

Jim is a really great guy and extraordinary technician

They are pest control people, and they are good

I have had Terminix for years. It may take more than one visit to get to a resolution every once in awhile. But they have never failed to stick with it until my issue(s) are resolved. They offer good advice and quick response to any issue. TY Terminix!!

My one-star review is based on lack of communication on the office side, but not with my service technician Stephen and the service he provided while I was a customer. He was great and I was always satisfied with his work. That being said:I was on a quarterly service for awhile but had to re-schedule several times. When I scheduled a service call recently, it was confirmed for a specific date and approximate time range of 1-3. Not only did they no-show, but I received no call. When contact was made the following week, I was told that my quarterly service with 90-day warranty at a rate of around $79.99 was canceled due to my rescheduling. At this point, I can only request a one-time service at a rate of $199.99 with a 30-day warranty. Definitely not a fantastic business service.If my service was canceled, tell me then and for Pete’s sake, don’t schedule me for a service and have me wait for nothing. I ALWAYS make contact of there’s going to be a conflict. For me, I’ll take my money to a company who cares about customer service.

We have used Terminix for years and have had the same technician the entire time. He is professional and personable. I highly recommend Terminix.

The technician also recommended repairs to help keep pests out.

Josh Shelton is an awesome tech and always does a superb job! Thank you Josh!

Fine service with courteous technician.

Randall is a scam and a liar. Dont trust that tech. If you go thru terminex ask for joel. He is a honest and legit man.

I have yet to be able to contact the local Moore office. I have been a customer of Terminex for over 30 years. I have been waiting since March 5 to get my house treated inside. I moved in a new house and I am being taken over by spiders.I called what was supposedly the local office and got a call center someplace. They never have a opening in the days I have off work. Not happy especially since I have still been paying for my service.

Terminix has been my pest control company for over 15 years. I have had few pest issues and I attribute this to the effectiveness of the pest control methods that Terminix uses. In addition, Terminix has great field representatives such as Hector Espinosa. Hector was friendly, nice, informative and customer oriented, and stayed to answer all the questions and concerns I had until I was satisfied.

Josh is a super technician and is always professional and respectful. He notifies us when he is coming for the appointment and when he is finished, he tells us what he saw when treating the house.Josh, you the man!

Very thorough and professional.

My technician is nice and I am seeing very few bugs now

Fleas and ticks.

Since I have been with Terminex, I have had NO bug/spider/wasp issues at all! The products work and the staff are very polite, friendly and courteous. What is there not to love?!

Ok

Josh is the absolute best! Always does a very thorough job, we have never needed additional treatments.

Josh is a great representative for your company. He is genuinely interested in any issue we may have. Plus, he is just a really nice person. You need more like him!

My tech Shane was an awesome guy taking the time to explain the treatment plan for my pest issue. Doing an exceptional job.

Terminix is reasonably priced. Had termites once and damage was 100% covered. Subsequently, Terminix installed traps around the perimeter (32 of them) and have had no problems since. They check these traps annually for new bait if needed. Comforting to know we have this protection.

When my mother in law brought bedbugs in from her senior center, Terminix handled the problem at a three month price, though their tech came back for another extra month to insure himself that out problem was solved. It was.

My technician is great. Very thorough and knowledgeable. Main problems are with the online site and phone service. Called to book a follow up appointment and ask questions and never got to a person after waiting for 45 minutes. Created an online account and booked for a Wednesday but another appointment got scheduled for a Monday. Confirmation email for Wednesdays appointment was the wrong service address. Couldnt cancel the appointment...only reschedule. Had to call again. Spoke to a representative about account and she was a little rude. The technician is really the only positive experience Ive had.

Clay Bothroyd, the exterminator that was sent, was very prompt and helpful. He reassured me of any of my concerns and gave me answers to any of my questions out the product you use and service. I was very pleased. Thank you Terminix. - Rogelio Chapa

They are right on time, very friendly and helpful. Very knowledgeable when it comes to protecting your home from insects and,getting rid of them too.

The tech (Sayyed) was very professional & friendly. I let him know that I was having a problem with spiders & he immediately went into action! Great customer service all around!

Our tech, Joshua Boutwell, is the best of the best! Thanks Josh for keeping us bug free!

Excellant and professional. I would highly recommend these people

Terminix is perfect if you are battling bugs! I appreciate that they come out, free of charge, between treatments if you need them.

Thorough, polite, treated areas in a timely manner.

They came out and took care of the insect problem

DO NOT TRUST THEM! We had Terminex come out speciffically for a mole cricket problem in our yard. I took the State Certified Inspector Rich Turnbull throughout our backyard showing him this specific problem. We spoke extensively about it. I specifically asked if they could treat mole crickets. He said the treatment covers 26 insects, including mole crickets. He said the treatment is a combo of liquid and powder and the dogs need to be off our lawn for 2 hours after application. I signed a contract and scheduled the tech for the next day for a 10-12 appointment. Tech Joel showed up at 12:35. He said our contract was for the interior and they do not treat the entire yard, they only treat the perimeter of the home. He will spray an ant pile in the yard if he sees one. WHAT?!? I called the main Terminex number to make sure the contract was voided and the charges and auto pay were stopped! The representative Regina, was very helpful and said something does not add up. They do treat entire yards! At this point we dont know who is telling the truth but we do know it should never have come to this. These tactics should never be used. We still dont know if the Inspector lied or if the tech was just too lazy to do his job. Completely unprofessional.

Great servicevery knowledgeablefriendly and courteousI can call them and they will either be there the same day or the next day

The technician was very thorough and extremely knowledgeable about the types and amounts of pests in the region. He knew which pests to be concerned about and which not to be. He was very friendly as well as being capable. We trusted him to take care of our pest problems, and the results so far have proven our trust to be well placed!

I scheduled my initial service with Terminix and had a technician out the following morning. Kevin was very knowledgeable and professional. He walked us through every step of the process. He answered all question we had. When he Completed his tasks he followed up with us on his findings. Kevin provided excellent customer service. I would highly recommend Terminix.

I have Interstate for years now, and I so appreciate their service and professionalism

Terminix is a company that does what they say they are going to do at a very competitive price. The technicians always demonstrate a very high degree of professionalism. They are timely as it relates to their appointments and they are thorough as it relates to their work.We are very satisfied with the service we receive...Thank you TERMINIX

The guy was very nice and did a great job. He was super respectful of my house and our dogs. My only complaint is that he was out of the mouse traps that were included in the amount that I paid. I need to call and have them brought by. He should have just brought them by as soon as he got more.

Excellant service now the bugs Went back were they Belong.Or should i say were they originated from.😛

Excellent

I am really glad I called terminal to come out they really use good product. I could see the results within the first 5 days and everyday from there on w continued treatments every 3 months in less than a year my house is bug free. I recommend terminal very highly