I cancelled my service in early February and the bill was paid in full. I returned the Modem on March 6th. It is now mid April and I go to check my deceased husbands checking account to see Windstream has been taking out the payments for last 2 months like we still have service. I have been on the phone with this company multiple times and they continue to be abusive and rude. I can not close the bank account because of other business transaction. Windstream is the worst.

I have never in my life had such bad service and been treated so badly as a customer. I am cancelling my service asap and going with Xfinity. They charged me for 100mbps for the first year when my home is only capable of 50mbps because of the distance from the pole. Then my internet started going out as much as 20 times a day! I had to restart the modem every time. I lost work because of this since I work from home. They dont care, they just keep increasing my bill!!!!! I have had ENOUGH!!!

I have been a Windstream subscriber for a little over a year. Since I work from home, my internet connection is vital! The service has been great and problem free. In the last two weeks, however, I have lost my internet twice, which resulted in a huge inconvenience. Windstreams customer service was on top of it! Technician Robert (Luke) came to my house and went above and beyond to restore my connection. Fittingly, I call him Skywalker!!! The lost service was not Windstreams fault. Rather, I learned, construction crews in my area were cutting lines, causing the disruption in service to me and several other residences and businesses. If you are blessed to live long enough, you learn that s%*t happens. Most times it is out of the service providers control. When things happen, its how they respond that makes all the difference! Many thanks and big kudos to the Windstream support staff for taking great care of me! The first time they sent technician Phil, who is great, thorough knowledgeable and professional. The last two times, Skywalker (Robert/Luke) was dispatched and each time he made sure I was solidly up and running before he left. He deserves a cape... and a light saber!! These techs rock and they are BUSY!!! I appreciate all they do to make sure we all stay connected! When things go south - and they will, give them a chance to make it RIGHT!!!

Absolutely the WORST internet provider ! I have been with out internet for 4 days now and due to COVID I work from home. I am being told that it will take 2 weeks to get a new modem, yep 2 weeks. Windstream gets you as you cant just go by a modem, because the ones that they sell at stores will not work with there system . So now Im stuck NOT working for 2 weeks, and I wonder who will pay my bills.. NOT Windstream ! They are a JOKE ! Horrible customer service ! I want to sell my house, just so i can get rid of them, what a JOKE !

Pick anybody else. They deserve zero stars. Took weeks to bury my internet line and after they did my internet stopped working. No one answers or trying to help fix it.

I wish there was a way to give zero stars. I have been waiting for FOUR MONTHS to get my internet! I am still waiting. I work from home (or am supposed to be) and have no internet. There is no reason why it should take this long to bury lines so they can install.I initially requested service on July 31, 2020 and they sent someone out and said that there were no cable lines to connect to the house and the engineers needed to do it. They told me it would take a couple of weeks. I have called customer service reps non stop to see when it would be installed and they kept saying they were leaving notes for the engineers as to what the hold up was and never got any answers.October 26th they were supposed to come out per the customer service rep to finally install internet into my house. I called three times to verify that they were actually going to do it that day. NO ONE CAME. They didnt leave a message or anything. My mother was waiting at my house for like 8 hours while I was at work (at someone elses house... not my own because I have to have INTERNET for my work from home job!). My husband tried to call to find out where they were and no one answered the phone. I had to go on the chat to find out that they moved my appointment to November 2nd with no explanation as to why the guy never showed up to my previous appointment. They also told me they could not do it any sooner.November 2nd I called several times to make sure the construction was done and that they were actually going to put internet into my home. They verified that it was scheduled. The installer came to my house and told me that there were no lines installed yet and could not install the internet! The guy said that the engineers have to bid on the job and that could take 2-3 months longer! Im still waiting...THIS IS RIDICULUS AND THIS COMPANY IS GARBAGE! Thanks for NOTHING WINDSTREAM!!!

Worst ISP ever. If you have the chance to get any other internet provider please do so. Customer service is horrible, internet speed is slow, over price, long wait time, and when you finally get to talk to a representative they make you repeat your information as if they do not know you. Make you do the same steps of unplugging the router and plugging back in. Once it dont work it takes them 24-48 hr to get a technician to your house. I do not understand why cant they have people monitor the signal of the area and if there is an outtage then have a technician go and fix the issue. Anyways if I have the chance to get some other ISP I would.

2nd tier tech called me a liar(!), said the problems couldnt be happening. Then area field service manager called out of the blue because hed seen Id been having trouble for over a year, told me Oh yeah, weve been changing out equipment over that time.Outrageously expensive: $78 for 10mb ADSL plus phone.Reliable for first 8 years, then turned to junk overnight.Finally have competition in the area - Goodbye Windstream!! And good riddance!

My internet went out during a storm. I left two messages on their website and called twice and got no definitive timeline on when they could send someone out. My internet has been down for 5 DAYS and after trying to call again, their robo-caller tells me they plan on making me WAIT 2 MORE. I expect a serious refund. My High speed internet option maxes out at 25mbps and I pay three times what I would in the next neighborhood over. Do not do business with this company. They probably dont care about you either. I dropping them as soon as a real ISP moves in.

They will lie about pricing and speed to just to get a sale. I told them I wasnt interested and somehow they tried to sign me up anyway. How did I find out you ask. A month yes a month after the phone call they sent me an email to tell me I would be scheduled for my install. I called them explaining to them that I was not interested and I never agreed to sign up for anything thank God they didnt have my account info who knows what they would have done. But they biggest problem I have is I was a new customer and it took them a month to install my equipment how in the world could it take that long.

Not covid19 friendly. They show up without PPE

Their internet service sux always going out and the bad thing is there the only one you can get they have a monopoly on the campton gratis area

Tech refused to take back equipment which requires us to drive to drop off, location that was told to is is actually closed. Google also showed that the facility was open.

Worst ever company out there! Sent at least 6different technicians who clearly had no idea what they were talking about. Moved router throughout the house, one even put it in the basement and hooked it to the wrong wires! We had no internet for about a week! They will try to blame their slow speed on everything but themselves! I got told the house was the issue and then they tried to blame the gaming console that is brand new! And when i told them that we had just bought that, they blamed the online games we play! Yeah ok! No internet company should have a constant 400ping for 80bucks a month!

No one likes talking to a robot!😡 how can anyone talk to a person?This is a life or death issue!My elderly mother just came out of ICU! I need to check on her!Windstream is terrible!I will personally NEVER use or suggest Windstream to Anyone and Ill try to discourage anyone to use Windstreem!This is redicouls and Windstreem is a un-worthy and very unreliable non-service!

Absolutely the worst Company ever. Whenever you totally loose service (which is often) it takes 10 days to 2 weeks to get someone out to fix the issue, leaving you with no service at all. Unacceptable but they have a monopoly in my area so there is no recourse.

WORST INTERNET PROVIDER EVER.Internet has been down since yesterday (Sunday), told me it will take until that following Friday to have a technician out there to find out whats wrong with it. No thanks, will be a customer for a different internet provider after today

This whole place is a joke. I pay over $50 a month and I average 1mb of internet speed.

We were out of internet for 2 months, called multiple times, were always told theyd come out the next day, it was very frustrating. BUT after Brian came out and installed a new modem, it is SO much faster. Someone needs to give that man a raise, a promotion, or something. He was very kind, worked very quickly, and resolved our problem.

Have you ever had a meal at a restaurant that gave you the wrong meal, never gave you your drink, charged you for items you didnt buy, and never fixed anything? And in the end it took forever to get your food in the first place? Thats exactly what Windstream is but with internet. Im not saying that I have spent 2 hours waiting for customer service just to get nothing solved buttttt. I mean if they are the only way you can get internet thats unfortunate for you. My family currently is trying to switch over to a company that doesnt slow down internet at night just cause less people use it. I have used multiple speed test on my internet and it always shows that its at most a tenth of what they promised. If you are someone who likes to hate things you are in luck though. They will help you with that!

Worst internet i have ever had in my life! You would think they would want to better their services to please their customers. I bet they lose more customer than any other internet provider! I call them almost every week because the internet doesnt want to pull its speed. They are still in the dinosaur ages with two different cords connect to the box, there is a cord for internet and then a cord for wifi. Its like back when dialup was around. I would avoid them like the plaque. They are a useless internet provider. They never resolve the issue it doesnt matter how many times they have someone come out or fix it over the phone you will always have to keep calling them to fix it. They always want to ask you how many devices are using the wifi like does it really matter no other internet provider ask that. They resolve and you never have a issue. WINDSTREAM SUCKS SOOO BAD THEY NEED TO GO OUT OF BUSINESS. WHATEVER YOU DO, DO NOT GO WITH WINDSTREAM YOU WILL REGRET IT. I rather sign a contract with someone else than go to these people.

Worst internet provider ever. We lost connection every week for hours.

This company is a thief. They charge for services they cannot provide. Our internet is out 95% of the time. We constantly have to call and argue with them for refunds or to get it fixed. Sometimes it can take weeks. If we worked from home, this company would cost us our jobs. (Wind stream is the only option in my area. If it wasn’t for that, we would have left years ago.)

God awful! The worst crap since obama care. You have to have internet but you are forced to pay for something that is over priced and complete crap.

Awful! I am moving so I call to have my service transfered to my new house. Windstream tells me on July 25th I will have to wait until September 5th to have my service transfered?!! Are you serious??!! That is over a month away!! Oh and I had just paid my bill that morning 2 weeks early so basically I paid for a month of service your now telling me I cant have!? Great job guys! Way to go! Now instead Im looking for a new internet provider! Unbelievable!!!

My experience is very bad. Two months ago the phone and internet system were out for 7 days and now its out again. Terrible automated service when I call. Looking to change provider.

I couldnt find damn place but where is freaking pay bills?

Windstream is trash had 72 drops in 2 weeks and come to find out you cant buy a new modem you have to f****** rent them and the internet is already pretty slow and then I want you to pay more for modems the ones I had to spend more with windstream

Worst Service EVER! 2 weeks with no Internet service,no line in my phone, the technician after 3 days havent come yet! So tired of this company, outrages take them for ever to fix it!!!

Just like any other utility.

Windstream is one messed up company