My friend used AAA to rent a tent from for his wedding. Due to COVID, he had to cancel and reschedule his wedding. AAA refused to give him his deposit back even though he still wanted to use them as a tent company, he just did not have a confirmed reschedule date at the time of cancellation. The owner continually said that COVID did not exist and he was not going to get his money back for a made up pandemic. My friend ended up losing $4,500 in his deposit. AAA was the only vendor that did not accommodate and understand that COVID changed his wedding plans causing a reschedule. Horrible company to deal with. Stay away at all costs.

Very disappointed with this business. Called a few weeks ago to book folding chairs for an event. Said they had plenty available and took all my information down, said they were emailing me a copy of the contract and that they had no one available to deliver but said I could pick up. No problem. Days go by with no follow up email. I called them back and they said they had no record of my rental agreement. Said they would call me back after lunch and had some available and could pick up before the date. No one called me back AGAIN! I called the office AGAIN and the lady at the front desk said they forgot to call me back and they were no longer accepting rentals for that weekend. Poor business and customer service in my opinion. Would recommend looking somewhere else.

Every time I have tried to contact this company in regards to renting inventory from them for our wedding it is always such a huge disappointment (I have only contacted them 2 times but that is 2 times too many). They have some of THE rudest staff I have ever spoken to and I’ve dealt with some pretty awful people lol just try to be a bit nicer to customers and potential future customers, it can go a long way!!

My husband and I rented chairs, tables, and table cloths from AAA for our wedding this past May thinking they were a reputable company. We originally asked for 80 chairs but going over our reservations I emailed the company and told them we only need 70 chairs for the day of. I didn’t think anything of them not responding to the email as they told me just to email my final count. Well several weeks after our wedding was over we got accused of “stealing” because 5 chairs were supposably missing. My husband and I did everything in our power to try to find these so-called “missing” chairs. We even contacted the venue and spent extra time on our days off looking for them. But going over the emails back-and-forth with the company they stated that they delivered 80 and that five chairs are missing. When contacting the company they said that they never received my email that I only needed 70 chairs and that they were keeping my deposit. Even when I forwarded them the email AGAIN stating I only needed 70, they said they never received it. Oh and I’m leaving out, on the day of our wedding the delivery men literally left our venue then 30 minutes later came back because they forgot to deliver the high tops tables we rented. When they came back the guy said he would leave 5 extra chairs “just in case”. So what I think is going on, is that someone did get my email that I only needed 70 chairs but they gave us five extra on the day of. But the contract was never updated on their end so they’re trying to charge me for 80 chairs when only 75 were delivered and I stated in my email that I only needed 70. I think they messed up on their end and now they’re being money hungry trying to cover their tracks. This company was super unprofessional with my maid of honor‘s wedding and now they’re being messy with mine. Just make sure if you do business with this company you have all your ducks in a row because they will scheme and scam you.

This company stated they gave us 5 extra folding chairs for our wedding ceremony. Our original contract was for 80, we told them we only needed 70. The person who delivered them gave us an extra 5, just in case, for a total of 75 chairs. Now they claim they gave us 80 chairs and five chairs are missing… so they are charging us $81 for five missing chairs that we never received because someone on their end never updated our contract. ALSO, Our contract was for may 29-31 and they said they picked the chairs up June 1st because it was Memorial Day weekend. The person said the chairs got picked up on the first, and when we called them out on the chairs being picked up outside of our contract window they quickly said “oh yea the 31st.” We couldn’t just leave the chairs unattended at the venue and they were about to let that happen. Very unorganized and unprofessional. Will not be renting from them again

Should have read reviews prior to using their services. How is that they can keep the deposit for missing chairs when the return count is the same as the contracted agreed on count. The delivery staff said they left 5 extra chairs in case needed but this was not asked for or needed, and it is 5 chairs missing so the deposit is not being returned. No paper work requesting 5 extra chairs or delivery count for the extra chairs. Sketchy buisness practice. Will not use or recommend their services again.

I contacted them about renting chairs for a graduation party. The person who answered was very short with me on the phone, however, she took my information (name, email, phone, etc) and NEVER sent me a contract via email or anything. I called back three days later since I was not sent anything in my email and was told that that they did not know what I was talking about. Was told that I would have to wait until they had time to send a contract. I politely told them never mind. Clearly they did not want my business or anyone elses with that kind of work ethic.

This is by far the worst business to deal with. If you make a reservation and a venue cancels, they won’t refund your money or even allow setup to a new venue with your order. Their contracts trap you to giving them free money because they don’t care about customer service. Their website is also VERY misleading as they only take positive reviews written by the staff and family of the staff. Do research on places before you put a penny down as this place is the most dishonest business I’ve ever seen in my life. I’d trust a crack head with my bank info more than I’d trust renting a single chair from AAA rents qc ANY day. They’re really good scam artists and only care about money.

Refused to reschedule or refund when my venue closed due to covid

Horrible company to deal with. My wedding venue canceled due to Covid. I had rented linens and they refused to refund my deposit and wont allow me to rent anything else. Told me its in the contract. Find another business owner that cares about taking care of its customers, To add to your reply, you must have me confused with someone else that has rented from you. Ive never spoken to you , nobody has been rude to you or your staff, its the opposite! You were rude to my wife when you spoke with her just the other day! Its funny how reviews have to go thru you on your website in order to be posted but yet on here there are so many more negative than positive! Maybe you need to go to school and learn how to be a good business owner instead of not caring about anything. There are other rental places around that had no problem refunding deposits due to the covid thing! Good luck with your business because bad word of mouth is worse on you than a hundred good!

I was incredibly shocked by the attitude of the delivery team. They were very rude and disgruntled. this is not something that should have happened on our wedding day. The people took the items to the wrong setup location and became angry when we requested they take them to the correct location. We had paid for delivery and set-up. But the people were openly angry, cussing and dropping f-bombs and literally threw the tables and chairs around.Also I felt that just trying to get a quote for purchasing was frustrating. I had changed my Number on chairs before the order was even placed. When I emailed for a new quote the people seemed irritated that I was emailing them again. They jsut responded with the same quote initially instead of even reading anything in the email i sent them. I tried to be helpful by outlining directions for delivery as well as the changes to what I needed. Apparently they read none of that.

My now husband and I are completely dissatisfied with AAA Rents customer service. After booking tables and chairs 8 months in advanced, they were not able to accommodate us with a time frame on delivery (which we paid in addition for this service). We simply asked if they could deliver between 5 AM and 2 PM on a Friday and they refused to give us an answer. We even offered to unload the trailer FOR THEM in which we were pay extra for. Danell called back and said they would only give us a time slot for delivery if we paid an ADDITIONAL $60. I refused. They said they would call ahead of time before delivering the tables and chairs. When we didnt hear anything back, I finally called and they said they were already delivered without anyone signing off on the count.Of ALL my wedding/reception vendors, this was the ONLY company I struggled getting any sort of customer service with. I HIGHLY recommend AVOIDING this vendor if you want your event prep to go smoothly. I believe good vendors deserve business. This is not one on my radar ever again.

Rented a bunch of chairs this summer they did not count before loading them up so lady at counter asked help her to go out and count I brought all of them back after the weekend was over and they said there was one short which I disagreed with so she sent out someone else to recount the chairs that I brought back and guess what they were 10 extra chairs in the bunch probably need some people who can do normal simple math

I wish there was a no star option. Completely unprofessional, wouldn’t return money for services not received and the woman owner that works the register is one of the most rude people I’ve ever met. Tons of people had told me to stay away and pay the extra money for a different company; I wished I had listened. For anyone reading this, let me give you that word of wisdom and stay away!

I had a very small reservation, 8 tables and tablecloths. I placed my order on March 25 for a May 30 event. (2 months out!) On March 31 I found out that my venue cancelled my event and I had to find another location. The new location did not allow me to bring in tables as they provided them. I was told I could not cancel the order an they would keep all of my money- I had paid the full amount at the time of order. I called a week later and talked with another employee, she said she would call back that maybe we could work something out. She did not. I called a week later and left a voicemail. No return call. So on May 30 I went and picked up the items, put them in my garage and brought them back on Monday. I told over 50 people at my party about my experience. In fact, some of the people had their own stories to tell regarding poor customer service at this location.

After planning an outside wedding for more than 6 months you can understand my frustration when the week of weather calls for an 80% chance of rain. I called and rented my outdoor chairs with AAA Rentals almost 2 months ahead of time and she explained that no refunds would be given for weather. But I cant believe that calling 5 days before the day of the rental isnt a good enough time frame to cancel or change the order, When I called today I didnt ask for a refund and I didnt ask to cancel I now am having my wedding at my reception hall and simply asked if I could rent something else in place of the chairs since I wouldnt be able to use them I thought this was a good compromise and to my surprise she declined and told me there was nothing they can do. I believe this is very poor customer service and I would never recommend AAA to anyone. I heard things about them prior to rental and I should have taken good word of advice.

When refinishing Hardwood Floors, this is where I can rent a Hardcore Floor Sander with very good selection of aggressive sandpaper

Called on a Saturday and the lady on phone was nice and helpful

STAY AWAY!!! There are several other rental companies in the QCA, choose one them. Unless you’re looking for a hassle, rude service or an owner with an attitude, take your business elsewhere. We rented a tent for a graduation party. After signing 6 contracts and agreeing to give my firstborn child in exchange for their precious “tent”; we received an old tarp that smelled of mold and filled with holes. How this company is still in business is amazing. There is less paperwork involved in buying a house and skydiving than there is renting a smelly tarp from this company. They had every opportunity to make it right, and they didn’t.

These guys were great! We needed 2 8 foot buffet tables 3 days before our wedding since the company we went with didnt have any! Walked right in told them what I needed cuz it was July 4th weekend and still able to give us tables! Superior customer service and willing to help with anything else we needed in short notice! Also gave us an extra day to return the tables and were really cheap!

I’m a little upset at this company right now. I called up there and this woman answers the phone. I think her name was Mariah. First off when she answered the phone she sounded like I was bothering her. I wanted to buy some sequenced linens for a party I’m having. I asked her how much they were and all she said was their expensive and that I would be better off buying them at a store cheaper. I was like umm ok... what kind of sales company is this? Why would I want to shop around and waste all kinds of time trying to find what I’m needing but know AAA rentals has what I need. So I asked her if she knew where I could buy them. She said “A store”. All snotty like too!! This was not a customer service experience no should have to experience. Not sure if I would ever request anything from them again. My future wife and I were thinking about renting our wedding stuff from there too. We are back to square one now since everything seems to be “to expensive” for us.

I have rented numerous times for personal, church and business use. The service is mostly friendly, but this time I was sad to see that the chafing dish I rented for a wedding was warped. When I asked for a refund for dissatisfaction I was offered 10%. I hoped they worked with as much honor and integrity as i do. So folks, make sure you look closely at your rentals before leaving their building. The manager even suggested that I damaged the item myself. After all the business I have given them I will be looking elsewhere next time. Vicki L.

Great place for wedding rentals

I rent tables and chairs from them 2 times a year for work, always quoted great price and ready when i need them, never demand them back by 8am next day just drop off when you have time the next day, always a pleasure to work with, just remember at times can be busy and wait your turn.

Walked in got sized up by the front desk person.Truly unwellcoming.Then sent to sit down.While I finished my app.I knew I wasnt getting the job. Allot of people standing around and talking a looking over.Uncomfortable.

Good place to go for all your rental needs.

I went to AAA to rent an interior floor sander to refinish my hard wood floor. I have no complaint with the service at the time of pick up. I do have a complaint about the quality of the equipment. When I turned the sander on it pulled defiantly to the left. I did not use it at all for fear it would scratch because it was going against the grain. The equipment was out of date and the electrical cord had several patched areas with electrical tape. I ended up going to Menards because AAA was closed for the evening. I did call them to let them know I was not satisfied with the performance, but they had closed (5:22PM on Friday 5/16). I did not leave a message because they were closed. When I went to return the machine the next day, it was apparent I had not used it as the pad and sand paper were intact. The staff tried out the machine and told me I needed to find the sweet spot to make it work correctly. I was charged the rate of $36...which is the 5 hour rate, 9 dollars less than what I paid initially for the daily rate. While waiting the .5 hour while the staff tested the equipment, there were several unprofessional conversations in front of me regarding scheduling, overtime, someone taking too long in the bathroom. All while the manager, Mark was sitting in the next room listening to my situation. I spoke with Mark, finally, after another very nice man explained to me that I was going to be charged the 5 hour rate. Mark came out with a canned rental agreement hourly contract speech/arguement. I will not rent from AAA again. Their facility, customer service and equipment is sub par.

Good place. Great people.

Was originally quoted $685 for an tent rental. The next day Mark (the tent guy) doubled the cost to $1200-$1300 for a SINGLE tent because he would have to set it up at 5am.Ridiculous. Going to work early on high volume weekends is part of doing business, Mark.

Dont like to rent stuff

Best price