Called to verify service for a particular address for my clients and customer service was polite, professional and helpful.

Do not waste your money or time with these people they constantly cut me off of services. When I make a payment it wasnt but one pickup and then they cancel my suspend my service again. I finally got mad after January of this year and tried to cancel my service well they sent me a bill fur Im a $700. Im not going to pay that when yall charged me for 3 months service that you didnt pick up. Worst service ever do not waste your money or time with these idiots

Wow, this company is absolutely does not live up to its part of the bargain, they are trying to bill me after Ive already paid an outrageous cancelation fee. We were with them for over two years and the service was poor at best, they always have an excuse, if you are reading this i strongly advise against using them for trash service

This company doesn’t care about their customers. Paid with a check. Did not pick up my garbage because they said that I didn’t pay. I was looking at the cancelled check. Dawn told me that people get into the mail and steal checks, alter the check and deposit into their account. I would like for anyone to try to deposit a check written to Republic Services into their personal account. This is the level of genius I’m dealing with.

If you have a choice in garbage services, dont choose these bozos. For gods sake, please dont pay them with a check. Theyll deposit it and not credit it to your account. Their excuse is that someone could have gotten the mail and deposited the check into their account. Kicker is that I have all the canceled check of course. Word to the wise. Use some other company. Where is the negative star button. Yall have a nice day!!

Awesome drivers! Great team work!

Worst company I’ve ever experienced trash pick up or otherwise. My trash was not picked up for five months straight. Even with my multiple calls up there and “notes” left for the driver. They still charged me with the full amount with no survives every being provided. Didn’t matter how many times I called or who I spoke with. I definitely would never recommend this company to anyone. If I could I’d give a zero star review I have never been more disappointed with a company or felt like they cared about their money more then their customers.

I have used Republic for several years until today. There were minor inconveniences during that time—delayed pickups, destroyed cans, etc. Last week for some reason, they only emptied half of my container—not exactly sure how that even happens, but that’s beside the point. I call as soon as I realized it—customer service says the truck will come back around either later that afternoon or on Friday. Friday afternoon—container is still half full. So I call again. Customer service puts in another order for pickup. Same thing happens on Monday—call again. Customer service says they will pick up on Tuesday. I call EVERYDAY. Wednesday they say that a truck number has been assigned. Still no pickup. Just called to cancel service. The reason—6 unresolved service requests. Thankfully, they didn’t attempt to charge me a cancellation fee or a fee to come retrieve their can. Switched to a local service for $25 a month with 2 pickup days a week. Republic was $108 every 3 months for one weekly pickup. Support local. Rant over.

We had a problem. Yall apologized and fixed the issue so I updated my review. Thank you!!!

I have been a customer for 10+ years. For the past few weeks my garbage can has not been picked up on the service day (Wednesday). Instead it was picked up on Thursday. Last week I received notice that beginning this week, my service date would change to Tuesday. My son put the can curbside on Monday evening. The garbage was not picked until Thursday and one wheel was off the can.I called to verify my service date and to report the broken wheel. The person I spoke to listened to my request and gave me a rude reply. I decided to cancel my service and was transferred. The person informed that while I had a credit on my account, they would charge me to pick up the broken can and they would send me a final bill!!I will never do business with this company in any capacity, nor will I ever recommend them to anyone.

I stopped my service immediately and will not be using this garbage service ever again. Has not picked up my garbage in 4 weeks and customer service was a complete failure. Diane, the escalated manager was rude and of no help. Stay clear of this company!

One star is too much for this company! For the second time our street was skipped--this time customer service said they were behind on their commercial pickups. Our pickup day is Wednesday- its almost Wednesday again and were still waiting! I am shopping around for another company who will certainly be more dependable than these clowns!! And NO I will not pay for you to pick up your trashcan!!!!

Has the absolute worste automatic payment services. trying to call and make a payment for THEM TO RECIEVE THEIR MONEY is almost impossible. I had to hang up and call back 6 times cause you cant go back, its not very clear on what to do, theres no options to talk to someone for help. an idiot set that up apparently. ive never had trouble anywhere else making my payments on anything.

This has to be the most incompetent company that I have ever dealt with. I ordered service in 6-8-2020, was supposed to receive my can in 2 days. Well 3 weeks later after emails, phone calls, talking to a manager it was finally delivered around 5 oclock the day service ran. They have picked up my trash 1 time and then sent a bill for $95 due immediately. Needless to say I changed companies and was delivered a can within 2 hours. The owner of the new company that I went with actually told me that she gets so many of their disgruntled customers. I can not understand how a company stays in business with service like that.

Run from this company!!! We sold our business and I can’t get them to cancel my services. I was told that they couldn’t do it over the phone that my representative would have to contact me. She never did even though I left my contact number. I call again was told it would be turn over to supervisor to get it taken care of. Yes didn’t hear from anyone but got bill for September services. Called again After checking my record they could see numerous calls to new owner to try to sign up for services( I already knew that and at half cost I was paying!!). But guess what no calls to present customer to cancel service. Well I was given a code 2 status and suppose to be sent to local supervisor and team. I would receive a call by end of next business day. That would have been Thursday Today is Saturday and no call. I guess they want to keep getting money from me till new owner signs. But I’m not paying for September when I have been trying to cancel the account. I am going to pay to send certified letter to address on bill to tell them I’m cancelled. Poor way to run a company!! No customer service at all !!

In the past 2 years my 3 month bill has consistently risen from $84 ($28 a month) to now being $121 ( $40 a month). For one pickup a week service thats horrible compared to my neighbors 2 pickups a week at $25 a month. Needless to say Ill be switching services and I would recommend anyone currently with Republic to look at your bill and compare your invoices for the past couple of years.

Great service and people

After many missed weeks of pickups (6-7 times last year) I finally had to cancel my service in October 2014. Although I had complained several times, I never received any credits for the services not received. We went with another local company who is much more reliable. I had not heard from them as I was under the impression you prepaid for your 3 month bill. December 13, 2014, I received a bill for $24.02 in the mail marked Final Notice threatening to turn us over for collection and reporting it on our credit report. I have never missed a payment as their customer. It said they had attempted to contact us multiple times for payment. Which is a lie. Had I received a bill, it would have been paid in a timely manner as I ALWAYS HAVE. This letter is just a confirmation that I made the right decision in discontinuing my service. I think that I had been very patient and given them the benefit of the doubt and many chances to do better. I hope that they clean up their business practices, customer service and reliability. I cannot recommend this company.

Zero stars! There is no way to contact the local office...corporate inefficiency and callousness... , not caring about the individual needs. I had a damaged can that was hit by a car because it was left in the road by the truck. They would only replace the can a week later on my next pick up day. I had to make do until then. they came the next week and put a new top on the can that doesnt fit.. It fills with water. I am told that I will have to wait another week until they can get to it. I am currently on hold for 15 minutes trying to talk to a supervisor. This is bad business and I am very angry!!!! Bad, bad, company! I will be finding a local garbage service where I can talk with real people, not corporate employees that might be in Arizona, that dont know how to get anything accomplished.

I went through the same thing everyone is talking about. Attempts to raise my rates, no pickups after holidays, empty promises to pickup when they didn’t on scheduled days. I began calling them in July to tell them I was discontinuing their service in September. At the end of August I told them they could pick up their cart. My final bill was $50 to pick the cart up and today is Oct 16th and they still haven’t picked it up! Oh yeah, they said that bringing the cart to them was not an option. I could go on and on but simple lesson is to tell people to not use Republic.

This is the worst company ever!!!! I canceled my service with this company this month and the fee’s they charge are ridiculous. I refuse to pay $144.00 ever three months for one day a week pick up for every day household garage. Pick-ups are missed and when you call customer service they’re not helpful at all and you can forget about them sending someone out to pick up the ones they missed.

Never do business with Republic. They dont disclose a container pick up fee of $57.22 if you cancel. They miss pick up consistantly and throw your trashcan so you have to drag it upright.

BUSINESS SERVICES No local contact. Customer service is at the local sales rep convenience. Huge annual price increases

Terrible customer service. I mailed my payment to the Varner Drive office on 1/25/19. The payment had not posted as of 2/12/19. I called customer service (North Carolina call center). She said that she would investigate it. Today is 3/8/19, still no payment has posted. Western Union shows the money order was cashed on 2/4/19. I called customer service again (North Carolina call center) and got the same run around until I demanded to speak to a supervisor. The Supervisor said she would call the local office and find out what happened to my payment. Im waiting for the outcome of that call. It appears that someone is embezzling money in the local office! Thankfully. I have my money order receipt. Keep good records if you do business with the company! The driver does pick up on time every week.

This company has no idea what customer service is! They didnt pick up my trash for almost a month, I would call they would promise to have someone out there by the next week and have a manager call me. I have yet to talk to a manager at this company! At the moment they are trying to bill me $115.00 and literally can not tell me why, they say they will have someone from billing call me ( that was almost two weeks ago and still havent received a call). DO NOT USE THIS COMPANY!!!!!!!!

Its like we have to beg for our trash to be picked up and no one can tell us what the problem is

WORST trash service ever!! My trash has not been picked up in two weeks! Customer service is terrible! Not to mention 30 to 40 minute wait time! Takes an act of Congress to cancel service! I absolutely would NOT recommend this company TO ANYONE!

Have only been using republic for 3 weeks and theyre horrible! My trash has been picked up once in three weeks. I have called every day and they pacify me by telling me they will come out to get it by 6:00 pm well thats when you can no longer reach customer service. To top it off they refuse to prorate my next bill and I have paid for a months service and have only had trash picked up once 😒Do not waste your time and money

Have not picked up in 5 weeks !! I always have to call worst worst garbage service! Then they charge you exorbitant amount $121.00 for 3 months I’m canceling!

Can you possibly rank in the negative ? This company uses the word escalate to bump your priority service up... over & over... what does this mean ? It means you order new service... your can arrives.... and they never come to get your trash... ever!!! Week 3, 5 phone calls, I cant speak with a supervisor because they need to call me back...holding my breath.... I am so done talking to these incompetent idiots.

Don’t even deserve 1 star. Called to cancel on 1/23/19 for increasing rates and the account was never actually closed out, called back on 2/8 and they acted like I never called but yet I had all the information. Then when they did close the account out they let me know there was a $39.99 fee for someone to pick up the trash can. Call anyone else before using this company. Customer Service is horrible.

OMFG...IF I could use 0 stars I would! These cheats didnt pick up my trash for OVER a month and had to credit my account. I used them the end of February until June and literally had to call in every week!!! I had 2 credits for 3 months each supposedly and in June, the ceased my pickups (even though they hadnt been picked up every week still). I called in and they had froze my account AGAIN without notifying me! They claimed that a previous month I had owed $18 but the manager I had spoken with before told me that my account was fine and settled because the service was a mess! Then they told me the local manager would call me back the next day. A week passed and no one called! I called again just to be told that I owed $187 for all the way back from February!!! The manager I spoke to was heartless and could care less about my situation. He assumed I wanted a credit but I didnt and was very dispassionate! He refused to admit that they had once again made another mistake and blamed everything on me. Considering the current credit covered my account until June, NONE of my trash was picked up that month! They were pulling random fees from their asses and refused to provide great customer service. This isthe worst company ever and I would not recommend using them. I only used them because they are the only trash company in my area. I am now persuing a lawsuit along with my proofs with others with the same problem. Now they are sending my 187 bill into collections...a fee falsely charged based on them tired to fixing their own mistakes.

When they miss a pick up they promise to come back and get it and never ever do come get it. They just missed me 5x in a row. Weak

This is the second time in a month this company has not picked up my garbage. The first time they forgot my neighborhood.

My bill has continued to increase over the last 2 years. My bill is now 80% more than one year ago. Looking for other options.

Yep, I really wish there was a zero rating, but Ill settle for a one, since it IS the lowest rating you can give. Our normal pickup time is around 6am, and they tell you to have the cans by the road no later than 5-5:30am. No matter if we put it by the road the night before or early on pickup day, they routinely neglect to pick up our trash on the designated day. Save yourself the aggravation, and DO NOT waste your time or money on Republic Waste!

WE HAVE THEIR SERVICE FOR OUR LARGE DUMPSTER AT WORK. NEVER HAD ANY ISSUES.... PEOPLE USUALLY DONT REPORT GOOD SERVICE.. ONLY BAD.

Trash is always full, and i never can get anybody on the phone. Awful service so far .

Poor customer service. They miss my trash on a regular basis. You call and complain they say, leave your can by the road we will pick it up tomorrow, then they still dont pick it up. I decided I had enough, waited on hold for 40 mins to cancel my service and gave up. Ill call tomorrow and attempt to cancel again.

If I could give less than 1 star I would !!!!!! This service is literally trash . The pickup crew must be smoking crack on their shift or maybe they are just dumb and cant find their way to my driveway . I have had my service for over a month and only have had my trash picked up 2 times ..... I call constantly and complain and had to fight them for my second pickup and they still forced me to wait a week for the following Wednesday and are now trying to charge me over 100 dollars 😡 I would not recommend this litteral trash service to anybody ..... I feel for the folks who have them REPUBLIC SERVICES IS GARBAGE !!

Zero stars - They increased the rate again with no explanation. I cant even get anyone on the phone to cancel....all of a sudden I get a letter with a bill for damages because I am canceling early. I have never seen a company do this. STAY AWAY. CALL WASTE MANAGEMENT!!

Left a bag hanging out of the can to spread all over the street. Called and asked to have him come back 5 minutes after he left. No one came back for 3 days. Thanks a lot. Also, I get missed sometimes.

After not receiving a bill, they come and take the cans for non payment. The customer service is terrible.

Ive had all I can take with paying over 100 dollars every three months just to pick trash out of my ditch or off the road. BTW, this photo was not staged. I could hardly believe it myself.

This is one of the worst trash services I’ve ever had they only pick my trash up once a month and I pay for service to be picked up every week.

Company has missed my pickup 3 days in a row. Brand new service and no pick up yet.

After sitting on hold for 20 minutes I finally had to hang up. This is a business account and I can not sit on hold for this length of time.

Worst garbage company ever.

Horrible Service!!!!!!