Depending on the Purpose of your visit/request, this center can go from a 4 star to a possibly 1 star experience.Service - (3.5 - 4 stars) Been here a few times and theyve done a decent-good job. There were times when the service got delayed but they kept me upto date for the most part (had to follow up several times but thats ok). So far no complaints save for their major lack of Loaners. Dealt with Steve and/or Todd mostly and both were professional and supportive!Finance - (1star )Attempted to reach this department to Extend the Warranty on my CPO. Alas after multiple calls and a voice mail, no response. Id say thats pretty much in line with how Ive seen another Mercedes Finance Department operate but still disappointed that a 3 pointed star establishment would differ in their customer service so vastly. Room for improvement for sure.

Great overall experience. Steve was absolutely wonderful to work with. I went in for routine maintenance and, unfortunately, there had to be some other things done. As a young woman, I have always hated taking my car into any auto shop, but Steve had a wonderful way of explaining things without making me feel talked down to. I could not recommend this place more!

As usual, we had a great service experience here. We bought a used vehicle from a non-Mercedes dealer and Todd helped explain the various service and inspection options. They gave us peace of mind that our vehicle is in great shape and up to date from a maintenance perspective, and were also accommodating in scheduling an appointment with short notice.

Was our 3rd vehicle purchased there, need I say more. Great people were a pleasure to deal with, the purchase transaction was easy and took very little time, we were treated well and will be back in the future for our next vehicle purchase.

Im happy to admit Im writing this review of my own volition. I recently had an incredible experience at Umansky Mercedes Benz of Milwaukee. After several weeks of searching, talking, reviewing, debating and YouTubing, I purchased one of my dream cars. Hats off to Aleksey for all the time and professionalism throughout this process. I challenged him with my needs and he always came through. At no time did I ever feel pressured or uncomfortable. He did an outstanding job catering to me and making me feel like a real person. Id also like to thank the rest of the team including Austin, Chris, Ahmad, Hunter and Dino a.k.a. Nick. I genuinely had a good time with these folks. I even feel as if I made a few friends. Thanks again for all the attention and conversation, especially the candid joking. Cant wait to get the next car ;)

These guys are fantastic. Great service experience. Todd and the technician Brian M, were friendly, knowledgeable and explained things clearly. . I left with no unanswered questions and an incredibly clean car.

At first I was skeptical because I have not had the greatest experiences in the past with dealerships. Especially when they try to haggle you in to a purchase.When we arrived, it was pretty busy so I did have to wait a few minutes for someone to assist me in the vehicle I was already looking at. The moment I was helped, Isaiah brought the car around and I wasnt pushed in to test driving it. He was very patient with me, and was doing a walk-around with me talking about the car. When I decided to take it for a test drive, he was not pushy. He just listed off some features I might like, and waited for my response. He just let me absorb the excitement of testing the car. After the test drive was over, Sean Caffe was the original salesman I was working with and communicating with took over and was sitting us down to discuss potential financing options. He was very forward with me and was trying to help me get the most I could for my trade in. Also answered every question I had.The part I appreciated the most out of this entire experience was the fact they were willing to work with the fact that my co-signer disabled and could not be there to sign for me. They not only stayed late to get the paperwork done for the following day, first thing the next day Sean delivered my new car to my home after cleaning it up for me, and a full tank of gas. This entire experience was very strong in communication. I was not hassled, I was given honest information. They treated me with respect. I huge shout out to Sean for trying to help me get the car of my dreams and within my budget. I normally dont give reviews unless I feel the customer support was above and beyond; this was that experience. Never once did I feel like I was just another customer.I am now a proud owner of a Mustang GT. Thank you!

Be careful, they sell Benzs that have recalls on them, and they neglect to tell you about it until after the sale

Im the lucky owner of a 1973 model MB 450 SL, which I have reason to belive was sold from your shop back in 1973. Is there any possibility to get a confirmation if my car came out of your shop or not? What information about the car would you need to The car is still in excellent condition, and has since September 2010 had a good life in Southern Norway.

MB of Glendale, WI, is the most cool calm and welcoming MB dealership Ive been going to since my purchase. Steve Putterman is excellent at caring for my every need. The staff is great too. Excellent customer service and sales.Liza B.

The very best service of any dealership. I have been driving a MB for 30 years and the service team here is the best.

Awesome experience every time I visit and Todd and the service team are soooo helpful and courteous!!!!

Hi, thanks to Nick (sales advisor) who handle very professionally my visit, he is following up on the potential deal. ( I need to apologies to Nick from a previous comment that was not dedicated for him - the negative review that I did was for another dealer in the other side of Milwaukee. However Nick understand m mistake and stay one more time very professional.

I drive a 2021 benz $50,000 truck they Dont clean inside of the car good very rude when calling just hang up without saying thank you or have a nice day but car sales man was nice would not deal with silver spring location they make u want to switch to a BMW or Lexus they give way better service or maybe its because im black its the same everytime I bring my truck in for service so im trying the south side location maybe better experience there.

Isaiah went above and beyond to provide an excellent experience. He made for a prompt and seamless process, 10/10, couldnt ask for a better sales group.

Great prices. Helpful and friendly salespeople. Very clean. Convenient location. May I recommend Lauren for your salesperson. Goes above and beyond.

Our client advisor David was extremely professional and diligent. He was able to locate a very specific vehicle with the options we wanted. The sales manager Austin was also very professional and worked with us to make the deal acceptable for both parties. The finance manager Chris had a great personality and made us feel at ease while we were signing the papers. Outstanding dealership.

Committed to getting the deal done. JIM SMALLINS was a great salesman.

I feel like I received great service here, the staff is very attentive and they hear your concerns. If there was an area they needed to improve it would be their valet service. It normally takes longer than it should for them to bring your car out after you’ve paid the cashier. wirh my other car, I visit another dealership and have my car within five minutes bit at this dealership I’m waiting 10 to 15 minutes minimum. I think they need to hire more people. Things moved faster under the previous owner.

Umanksy has restored some of my faith in car dealerships. Special thanks to Todd in the service department. He was friendly, transparent and went the extra mile to save me some money. I only have experience with their service department, but everything on the business side of things was relatively seamless and on par with what one would expect from Mercedes.

Chris came to my home and changed my tire. He was very polite and knowledgeable. He made sure I was able to get into the service department the same day. His customer service was superb! When I arrived at the dealership everyone was just as nice!

I had an incredible experience purchasing a vehicle at MB of Milwaukee North and it was because, Michael Beyer, the salesman I worked with. Michael Beyer made the process so very easy and went above and beyond to help meet my car buying needs.The car I purchased was based on my feedback from very pointed questions Michael asked me. He was honest, sincere, and really cared that I was happy with my purchase. He made himself available for the 200 questions I asked him, and welcomed me to ask more! He provided me his personal cell number in case I had questions off hours ( which I did ) and said he would get back to me as soon as possible ( and he always did ).If you are looking to buy a car, I HIGHLY suggest you ask for Michael Beyer when you stop by MB of Milwaukee North. I just cant say enough good things about him. Thank you AGAIN, Michael!

Spencer had everything ready for me, and was even able to accommodate me when I asked if I could come In early. He went through the car and everything was perfect. Chris did my paperwork, he was very through. They both made my buying experience easy and enjoyable.

Todd Dekker is amazing. He is always very through and great customer experience is always top of his list. He always takes care of my car. He is very prompt and always keeps me updated with progress.The only thing that’s slow there is the cashier. She needs to be faster... She just takes way too long to check out.

Steve the Service Manager was friendly and helpful. Highly recommend

I don’t usually enjoy the car buying experience. I will honestly say that this was one of the first times that i actually enjoyed it. From my first contact with Sam online until we walked out the door with the keys to our newly purchased and our first Mercedes Benz. I cannot say enough about the staff at this dealership. They were very accommodating, knowledgeable and friendly. The finance officer was very straightforward with all the information I asked about the purchase contract. I guess the bottom line would be will I want to buy another vehicle from this dealership and the answer would be a definite yes!

I submitted inquiries to all MB dealers within 100 miles, MB Milwaukee North was by far the best priced and most responsive. Austin was a fantastic salesman! He was attentive, listened to exactly what I wanted and helped me to find it. Even more importantly, he helped me to stay within my budget while still landing my dream car. It was well worth the 1.5 hour drive. I highly recommend Austin @ MB Milwaukee North to anyone looking for a great car buying experience!

My respect goes to my man Todd and his crew. Got it done with great service including reaching out to me in text and calling. It definitely help me when in working and talking to customers when im working. 5 stars for me.

Everyone was very friendly and accommodating but due to COVID, it appears that there was not a lot of staff availability. There was no one at the front desk to return my rental and there was no one at the cashiers desk to pay for my service. I probably spent a total of 30 minutes just waiting. I do like this location because it’s close and I do plan to come back. But I hope that as COVID cases decrease that customer service gets better.

Having purchased a few vehicles our lifetime, we would have to say that our experience with Mercedes-Benz of Milwaukee North was the best by far. We were there to see what our options for purchase could be and received exactly that. We were treated respectfully and had all our questions answered without any high-pressure sales tactics. We remained in touch and now own our dream car. From time spent with the general manager Sven, our salesperson Spencer, Chris in finance, and Hunter, who helped us navigate the workings of our vehicle, it was a most pleasurable experience. We would highly recommend Mercedes-Benz of Milwaukee North!

Wonderful service.Phone operators have been so helpful and sweet.Would always recommend the team

Mercedes are the best cars in the world. Nick is a great seller.

All the personnel very professional and extremely courteous! I look forward to seeing them knowing they always deliver their very best.i found the waiting area particularly comfortable and relaxing able to get some reading done.Refreshments were delightful really felt like home....enjoyed the experience!

The service dept (Steve) took the time and explained the detail behind the service and cost breakdown. I appreciated that. Gave me a loaner and car was ready on time all cleaned up as well.Love the ride. Thanks guys.Raka

Forced to take car in for a failed auxiliary battery (apparently another common Mercedes quality issue), and a recurring squeaking sound in interior that this dealer failed to fix one time before despite supposedly putting foam in the dashboard. They then told me as I was dropping off car at 7:15am that there was an additional recall issue (wheel bolt?) that they would take care of too while car was in. First update not until 3:25pm saying that they might have to keep the car, and then at 3:45 telling me FOR THE FIRST TIME AFTER 8 HRS that they cannot replicate the squeak and will keep the car. Following day no update until I contacted them at 11:30 and they said still unable to replicate. Very irritating as now half the day gone without contacting me as I could have gone over and driven it with them. Then they said everybody at lunch until 1 which is further bad service- I requested wanting to just get car back as is with the other work done. Went to get car at 2pm- when I drove out of the lot there was a loud sound in tire- turns out they gave me my car back with a bolt puncturing the front left tire. Had to leave the car again overnight. When picked up next morning found out that they in fact never did fix the recall issue because had to order parts and that would have to fix that at another time in the future- again, horrible lack of communication after saying at first would have that fixed. Overall very negative- first of all had to waste my time to start on all Mercedes quality issues- and then very poor communication and wasting time on something they said they fixed previously and then top it off by giving me the car back with a punctured tire from their shop floor which I very dangerously drove off the lot. I will service my car at a different MB dealer going forward

I purchased my SLK from a Mercedes dealer in Florida last March and this was the first service that was required. Todd greeted me and took me into his office and explained all that was necessary for the service that was due on the vehicle. He was helpful and very courteous. The vehicle was done on time and was clean as the day it was new. I Will be looking for Todd the next time I come in for service.

The overall customer service was great... the only complaint I have is the wait for my car to get washed and vacuumed well it didn’t looked washed and it was not vacuumed it looked just like it did when it was picked up from my house and there were finger prints on the windows. Roadside assistance picked my car up 45 minutes after the scheduled time other than that no complaints

Outstanding buying experience! Competitive trade offer and price on new vehicle in minutes. Home with desired vehicle in 3 hours. Almost unheard of!! No pushy gimmicks with finance just straightforward information. First time I didn’t hate the process. Highly recommend this dealership.

Sean and Anthony went above and beyond to help me get my dream car. I can’t express how they both did everything they could to get me my car and now I’m driving a 2019 CLA Mercedes. I appreciate the whole team. This is the best dealership to purchase a car from and Sean would be the perfect salesman to help.

Steve has been my service advisor for the past three years and always explains what’s being done and the benefit to you. The service techs do excellent work and you will always be satisfied!

I was staying in Milwaukee for the weekend and ran over a bolt. Called their dealership to see if they could get it in that day as I was heading out of town and they had me bring it right in. They were very friendly, very professional and extremely helpful...fixed it up very quickly and I was on my way. If this dealership weren’t so far away from my home I would go to them for all my MB services!!

The salesman at the time was amazing but they ended up letting him go, after they let him go my experience here was terrible, the windshield had a crack that they didn’t fix, they chipped the paint on my amg rims and they touched it up with filler paint (when it was supposed to be powder coated) and a representative there told me it was powder coated....any decent human knows the difference....also they won’t return any calls or voicemails. Buy your Benz from somewhere else

1st time at this location. Definitely will be back and continue my car service. Very great and fast service.

Received service that was due and had a couple of small dents and scratches taken care of. As always Steve Putterman is great to work with and the service team did an amazing job and had my car ready by the end of the day! Everyone was friendly and helpful start to finish. A++

Austin and Maria were a pleasure to work with picking up our new gorgeous car! Entire process was seamless and fast.Thanks to all!

I bought my Mercedes with about 30,000 miles on it and it now has almost 130,000. I have never had the need to utilize the roadside assistance but I thought I would try it after having a flat tire downtown. I was wearing a dress and in my nine years of owning this car, the spare has never been used. Umansky responded promptly and was very professional. Thank you!

Not overly high pressure. A pleasant experience. They didn’t try to use pressure afterwards to sell a warranty either I got a fair price on my trade.

Always a great experience when we have our Mercedes serviced at Urmansky.Todd is awesome! Super friendly, and keeps you informed on status of your vehicle. We will be taking are car there for all our service. Keep up the great work!!!🙂

Steve and Todd are great. I’ve been getting my c350 serviced here for about 7 years and have dealt exclusively with them both. I know I end up spending more taking my vehicle here, but my car is always taken care of and service is friendly and genuine. Highly recommend this place and their people

I worked with the team at Umansky Mercedes and they were awesome. The knowledge of Spencer my sales professional was really impressive. The service manager is also really a dedicated part of the team. The purchase of my new Mercedes was a great experience

Great service...loved the texting for information. Easy check out.. car cleaned inside and out...Great!

Let me tell you I took my Benz to a certain dealership in Appleton last year and had a not so professional response did not like the lack of attention and timely response they made me feel as if I was more of a bother than a client. Let me just say that if you give Steve and his team of professionals the honor of servicing your Mercedes you will never go to any other dealership again. His knowledge and personal touches will make you smile. I couldnt be more happier to have found them, they are truly a diamond in the ruff. Cheers to you and the entire staff Steve !!!

Had great service and patience with working through my purchase! Excited about my new car!

Awesome service, took my car in through the wrong place, no worries they took care of everything for me, nice waiting area, very polite. They vacuumed my car and washed it. It needed it and I’m so glad they were able to do it without asking! Thank you!!! Saved me so much time to where I could attend To other things as well as my son! Loved it!

I recently requested a check for squeaky brakes on my Mercedes GLA250, turns out that my brakes are fine. I appreciated how Todd Dekker took care of me. Always professional, always courteous.

I just purchased my first Mercedes. This was my first experience with this dealership. Michael, Sean, Austin and Tim with Umansky made the experience of purchasing a car very enjoyable and treated me very well. It was the best experience I have had purchasing a vehicle with no BS. The price of the car was great, the trade in value of my car was beyond my expectation, and the incentives were great which made my choice easy. It also took me less than hour to complete all paperwork. It was a pleasure doing business with Umansky. I highly recommend this dealership.

I consistently have five star experience. Knowledge and friendly staff with exceptional customer service!

Great service!We had a breakdown returning from vacation and had no idea what level of service to expect. The car was towed in after hours. I received a text message at 7:00 am the following day saying they received the vehicle, had a quote by 12:00 and the car was washed and ready by 5:00. They even fixed a recall on the airbag.I will be driving back Wisconsin to purchase my next Mercedes from them. The dealers in Chicagoland could take a lesson or two from these guys!Thank you,Don

The staff people are really professional and nice. Sean helped us getting the car we wanted and he is super helpful, nice, and detail oriented. Highly recommended!

I was pleased with the overall process; at the end of the negotiations the price agreed to was fair. After the deal was completed we were given a tour of the dealership and met staff from the front office and repair areas. They all were very friendly and courteous. I would recommend others based on my experience to visit this dealership. And a special thanks to our sales person, she continues to be a resource for any questions that we have... 5 stars

Steve Putterman my service account executive provided excellent service with quick, thorough follow through. He consistently excels at providing professional, friendly service!

An outstanding experience from beginning to end. Every person I interacted with was knowledgeable, friendly and answered any and all questions that I had. Will be buying from them again and highly recommend them to anyone considering buying a Mercedes.

I always liked this location because they had great customer service in car service and sales. However recently I had some really bad experience in sales where promises were made but not kept... no follow up with customer. Customer are definitely not first in this location. After they sold you the car you’re on your own.That’s not a service I expect from Mercedes especially not as a loyal customer.I can’t recommend the location for sales.

The staff is exceptionally knowledgeable and friendly. The service is done promptly. Receiving the work completed and an invoice via phone is also very helpful. I am very happy with the service provided by this dealership. I have remained their client for many years.

Great customer service. Aways feels great to take my cars there!

Leased a C300 last week from Mercedes-Benz of Milwaukee and I have no words to express how great the staff worked together to earn my business and maintain excellent customer relationships. Sven is a friendly and professional sales manager who worked with me finding all possible options to getting me the best car. I made my option to pick the lowest possible package from a C300, however, they let me go home with a almost fully loaded vehicle for the same price. Boom !! I have never heard General Managers interacting with customers to know their experience but this company does it for real. My wife loved the overall experience as she was new to the leasing area. Great work team !!

We had a great shopping and buying experience here. Felt our trade was fairly valued and working with the staff was a pleasant experience. Sales was informative, responsive and not at all pushy. We will shop here again.

I had a great experience at Mercedes-Benz of Milwaukee North. Everyone I met was very professional, respectful and willing to help. I have worked with Austin mostly and he was amazing. He was very proactive, did his research and always got back to me ahead of time. He is very hard working, consultant and open for learning.

Steve Putterman was very efficient and knowledgeable. I brought my car in without an appointment because an engine light went on. He immediately looked at my car and provided me with a loaner while repairs were made. I appreciated his kindness and professionalism

Cannot say enough fantastic things about this dealership! It was the absolute BEST dealer experience we have ever had! We were in the market for a new car, and visited about 7 different dealerships in a week. Nothing even came close to comparing to our experience here! From the moment we came in, to the moment we left with our car, we felt like family. Sven, Aleksey, Hunter, and Chris were absolutely amazing! They were very thorough and were able to answer any questions we had. They quickly returned phone calls and were so professional. They went above and beyond to make our experience a fantastic one! We will recommend this dealership to everyone! Thank you!!

I came to this dealership 2 hours after a week of waiting for a “ online discount retailer” to deliver my “hassle free” luxury car that had arrived Scratched down the entire side of car! ( which I refused delivery). By sheer luck I stopped off at Mercedes of Milwaukee North on my long drive back to Door County and Dyson Chmura asked if he could help. I explained my situation , he proceeded to immediately find a very similar vehicle for several thousand less than the online retailer and by the time I could drop off the vehicle I’d been driving to my Moms in Waukesha, return to the dealership where ,sales manager Michael, and Anthony the finance manager, had all the closing and finance docs ready to go , gave me a complete tutorial on the special features and I was on my way thrilled after such a challenging day. I’ve saved thousands on the purchase, much more on the finance rate and have an incredible new car multi year dealer warranty in a very convenient location. But more than the dollar savings .. I feel I’ve been treated very well by friends ! Thanks to all ,for taking your time late on a Friday night, to help me out of a tough situation. You all represent the best of your profession !!!

Steve Putterman is outstanding.. excellent customer service and he has the greatest personality.. I pray he never leaves Milwaukee North because he’s the reason I service my vehicle there!!!

I have always loved working with Steve because he treats me like a long lost friend when I see him. He realizes that my time is valuable and gets me in and out quickly. The whole team in the service department is fantastic!

Everyone at the dealership was very nice and I did not feel any pressure for a sale. They took the time to find what I was looking for and accommodated my requests on the vehicle without trying to nickel and dime.

This is my third Mercedes-Benz from this dealer I go back because of excellent service and they treat me like family. See Austin or Sean for your new car purchase and tell them WineDiva sent you!

Todd and Sam got me in at the last min for a hole in my tire. The service was prompt and customer service was awesome. The staff went over and beyond

Purchasing my new Mercedes and trading in the old Jag was an efficient and pleasant experience. Everyone was very helpful from start to finish, especially Jim Smallins, a seasoned and knowledgeable professional. Thanks to all.

I have always taken my cars or purchased my cars at Umansky Motorsports. This will be the 5th car I’ve purchased from them. Whether it was a BMW or Mercedes-Benz; I have always received excellent service. From new sales to service, everyone there is amazing. Ahmad the GM, Todd at Mercedes-Benz service, Chris Street in BMW sales and Dan in auto body repair, everyone is Amazing! I refer people here all the time. 😊

My parents have been bringing they’re cars as long as I can remember. Steve & Todd make you feel like a VIP from the moment you enter the shop till the time you leave with your car fixed right the first time. The details make the difference!

Steven in the service department is the BEST. Always making sure my needs are meet. Very professional and straight forward. I love to be able to talk to people and they can see my point of view without trying judge me. I appreciate him so much. Thanks Steven! Samiha Abdalla

Exceptional service and knowledge provided by Todd Dekker. Efficient and smooth process.

A first class car dealership. Everyone was pleasant and helpful. Will did a great job helping me to get in the car of my dreams. If you are looking to buy a new or used MB, look no further.

The best car buying experience I’ve had, has always been with this dealership. Our sales representative Austin is not only friendly but, also very professional. I would definitely recommend this place to anyone looking to purchase a vehicle.

As usual Steve was ready and waiting to take my MB for servicing. Mike took care of getting a loaner car for me......excellent work all around

Always happy with Todd and the rest of the team. Completed the service in the estimated time. Also thanks for the loaner car. Im from out of town and this is important to me.

Service and staff here were amazing! Steve Putterman and the rest of the staff were extremely helpful through my whole process! Would highly recommend!

Todd Dekker and the service manager were outstanding. Excellent communication and resolved all my issues.I was not impressed at all with the payment desk staff. The woman that helped me was very unfriendly and it took 20 minutes to pull my car around. This left a sour taste after a previously very positive experience

So happy with my new car. It was so quick, easy and low pressure buying it I can’t recommend the dealership and salesmen enough!

I love coming in here. Everyone is so nice and helpful! They always take great care of me. I dont think Ill buy a car anywhere else ever again.

The Mercedes Technician was so polite and answered my questions and recommended I first get an oil change

This was the second time that Steve has helped me out and he’s great. I’m not really a “car guy” but do enjoy driving my little convertible and Steve is always willing to give me tips about storage as well as the functionality of the car.Thanks again. -Charles

Todd Dekker is an outstanding Service Advisor. Very flexible regarding car drop and pickup times. Monitored work being done and kept me well appraised. User friendly

I brought my car in after foot surgery with my wife. Everyone was so accommodating to privide service and comfort for both of us while my car was serviced. Steve had the car brought directly to us so we did not have to leave via the long walk through the showroom. Thank you for SERVICE with a smile.

Todd is the best. He always takes excellent care of my car and me. He communicates clearly what needs to done, the process and costs. I trust Todd. He is professional and friendly. I would recommend this dealership because of Todd.

Ive been bringing my car in for service at Umansky Mercedes-Benz since I moved to the Milwaukee area over 2 years ago. Im on the road constantly for work and I depend on their expertise to keep me safe. The staff has always been welcoming and professional, and I always appreciate their thorough communication about the service process. I wouldnt go anywhere else to get regularly scheduled maintenance.

I have always enjoyed great professional service from Mercedes Benz of Milwaukee.I can highly recommend their service department

I love the FIRST CLASS service that Umansky Motor Cars always provides. The staff is friendly, accommodating and makes you feel like they really appreciate your business.

From the first contact to picking up the vehicle, everything was excellent. The service manager and technician went out of their way to help me resolve my concern even though it was at another dealership. Communication was very good through the whole process.

Todd Decker made sure every detail was taken to replace the wheel and gas cap on my car. The turnaround time for my car was timely and I was very pleased with my experience.

Never again. Went in for an oil change came out with broken navigation. They said its not their fault, but rather wear and tear. Really, wear and tear on the navigation system? Will never use them again, never. The response below that they wanted to contact me is bogus. Not one person reached out.