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Porsche Marin
900 Redwood Hwy, Mill Valley, CA 94941, United States
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To
Review №1

Sal is great! Made my experience very personal and easy. Sal was very straight forward with what I needed and took a extra time to identify the concerns I had. Sal even gave me a great suggestion on a gift for my brother!

Ur
Review №2

They had to replace some air conditioning sensor which is apparently coming from Germany and much delayed, leaving me without a car - because they can’t return a car that doesn’t pass the recall, which the sensor was preventing. So they gave me an emergency loaner while they found another part in their network, overnighted it from Texas, and gave me my fixed car back. Superb example of going above and beyond and using their network to overcome the backlogs we are all experiencing. Highly recommended.

da
Review №3

We had a terrific experience at Porsche Marin. At all times both Xavier and Ben were quite polite, professional, and considerate, and even though we experienced a bit of a hiccup in the process, in the end it was obvious this dealership was committed to making us happy. And they did! We ended up driving home in our dream car! Thank you Xavier, Ben, and the entire Porsche Marin team!All the best!~Dave & Thip, proud new owners of a 718 Cayman GT4.

To
Review №4

Going to Porsche Marin feels like visiting old friends. Gary and Weis are always very welcoming, courteous, and thoughtful. They are very detailed oriented and make sure that everything is perfect. If they dont have a car available for your use, the waiting room is comfortable and the entire staff is very friendly.

Br
Review №5

My purchase was extremely easy from start to finish! Price helped me secure a build allocation and advised me on the selection of options. Tracking the build process with Porsche Track Your Dream was easy and entertaining to follow the production and shipping of the car. I just took delivery and couldnt be more pleased with the purchase. I heartily recommend Porsche Marin!

Br
Review №6

Purchased a 60k car from them less than a month ago, brett was in constant contact with me when it came to making a sale, once he did and i purchased the car he would no longer answer the phone, no call back when left multiple messages. i feel as if i made the sale for them extremely easy and effortless as i had good credit, completed all of the documents the day before prior to coming and seeing the car to make the purchase much faster. put down a 15k downpayment as well as all of the extra packages he had wanted me to purchase thinking it was worth it.. now knowing it was not. nicole told me she would email me all of my documents i had signed to purchase the car within the hour, did not send me the car documents until almost a week and many phone calls later, knowing i drove two hours away to get the car i trusted they would send me the documents right away. something that should have been amazing for me turned into a headache. i had more questions about the car after the fact of buying it and they said to call at anytime if i had questions or concerns yet never heard from them again. made me feel as if they sold me a problematic car as they would not answer the phone or constantly transfer me to someone else which would always lead to a automatic voicemail. i was planning on coming back to buy another custom car but unfortunately they are unprofessional; i will not be buying a car from them again.

Ma
Review №7

I had a great low pressure buying experience with Andrew and love the Macan we purchased.

Ly
Review №8

Excellent service thanks to Price, Ethan, and Ren. Each one of them are very responsive. It started with an online inquiry with Price, sales with Ethan and guidance from Ren.Ethan the sales person even called me the next day to check and see how I like the car and asked if I needed anything. I live in Livermore, Porsche Marin is 60 miles away from me but I will drive there more than dealing with people in Porsche in Livermore. Ren their GM took his time to talk to me and my husband just to share our horrible experience with Porsche Livermore. Ren helped me regain my trust back on Porsche. After my previous nightmare experience in Livermore Porsche I swore not to buy another Porsche but Ren changed my opinion. People matters and Porsche Marin staff are good and honest bunch of people. No BS and they truly care about the customer not just their pocket. Thanks again Ren, Ethan and Price from Porsche Marin I am happy with my car purchase. I will do business with you and recommend you to all my friends and family.

Ro
Review №9

First time visiting Porsche Marin today for a service. Sal M made it a great experience. He was professional, provided effective service and made the whole visit a pleasure. Credit to the Porsche brand. I’ll be back. Many thanks.

Bo
Review №10

Everything occurred on time and as promised. The waiting area was clean and comfortable given the pandemic. I was in and out likkity split! And Gary is such a rock and familiar soul at the dealership. Catching up with him is part of the visit!

Ch
Review №11

After owning a car for many years I least my first car. Everyone at Porsche Marin was extremely helpful walking me through the process making sure I found the model and trim I was looking for. Their professionalism and knowledge was impressive And I would recommend Porsche Marin for anybody looking for the next sports car :-)

Mi
Review №12

Gary Wright was GREAT! Recommended by Peter Smith! Everything was seamless - estimate, ordering parts, scheduling and all the work completed by Katie, who is extraordinary with the car... and all done more quickly than expectations and costs in, under the original estimate. Very professional, efficient, keen and in & out before you know it!

Ro
Review №13

Amazing experience. I’ve had many prior experiences at other dealers that has soured my purchasing experience, but Porsche Marin really made me feel good about my purchase. I’ll definitely be purchasing more in the future.

Ri
Review №14

What a fantastic group of people at Porsche Marin. I love every minute Im there and appreciate how well I am treated. It is the very best possible place to check out. learn about and lease or purchase one of their amazing Porsche vehicles. I love Porsche Marin!

M.
Review №15

Great experience with the parts department. They were able to source a new wheel bolt for me and ship it to their store at a very competitive price.Part actually arrived 3 days early. When I got there, I was able to borrow their master key lock set to take off the old bolts and replace them. Staff was really patient and went out of their way to address my issue. Will likely be my future to-go for parts and service.

Ed
Review №16

Michael Grey was awesome . I came in around noon on a Sunday. And within a few hours I was driving off in my dream car ! The whole transaction was a breeze. So go ahead, treat yourself .

Si
Review №17

Always a first class experience with the service department.

Do
Review №18

Worth the wait! In this COVID-19 environment everything has been slowed, delayed or cancelled. After months of waiting my SUV arrived and it is everything I hoped it would be. More than the vehicle I’ve made lifelong friends in Mike, Xavier and Derrell. Their customer service, knowledge and professionalism is through the roof. They made me feel like a loved family member. This dealership and those guys are amazing!

Ti
Review №19

By far the best experience I’ve had in purchasing a car. Andrew is knowledgeable, professional, and willing to help wherever he can. The price of the car was fair and hassle free - as was the paperwork necessary to complete the transaction A very unusual occurrence in my 60 years plus of purchasing cars. Accolades go to management and the team necessary to make a big difference in purchasing a car - especially to Andrew

Ha
Review №20

Had a minor repair on my 2020 Cayenne. Drove to the dealership at 0800 and it was finish by 1000. Great Job. Even had time to make it to my Dr.’s appmt in SF. Gary Wright did a Great Job in getting the car In and Out. The technicians at Marin Porsche: Outstanding Job! Thank You.

Sh
Review №21

My Porsche contact is Gary. He has been my guy there for years and he is the best

Ka
Review №22

I had a great experience at Porsche Marin. Ethan provided 5 star service and helped me find my dream car. He was patient and explained each car I was looking at in detail. He even called to check in on my purchase a few days after I got the car. I highly recommend getting your next car at Porsche Marin.

Wh
Review №23

We always experience fantastic service at Porsche Marin....transparency in prices for service/parts, timely and frequent updates, and great quality work.

Mi
Review №24

My service provider Gary provided me with every courtesy and was a constant professional. My car was taken in quickly at 8:10 and ready for pick up before noon.

Sa
Review №25

Great service experience, they took good care of me and my car. Sal is en excellent service advisor.

Ge
Review №26

I had a very good experience at the service department at Porsche Marin. While it was a small matter they took it right in and resolved it while I waited. I will certainly be calling Weis next time my car needs attention.

Li
Review №27

Smooth process. Car delivered to my home and Sales Associate, Joe, took the time needed to thoroughly go through all aspects of vehicle.

ra
Review №28

Great dealership. They took care of all my needs. Everyone was helpful, friendly and overall great. They did exactly what they said they would do.Thanks Randy

D.
Review №29

Took my car for a service at Porsche Marin and they did a good job. Would recommend.

Ma
Review №30

Sales Manager Derrell Brushaber went above and beyond to deliver the Taycan of my dreams.

Ma
Review №31

The dealership alway does a great job inside and out.

Cy
Review №32

Price Jessup was our sales agent and provided excellent service and responsiveness without any pushiness. He took a tremendous amount of time training us on the cars operation. It was the best experience weve had with a car purchase.

Bi
Review №33

Great job on maintenance issues and very accommodating with the schedule. Car always comes back very clean and shiny.

Ph
Review №34

Excellent service. Transportation, accurate assessment, and good work.

Ji
Review №35

I recently had a campaign on my Cayenne. Gary couldnt of been more accommodating. Danny the lead tech answered all my questions. When I came to pick it I was greeted by a very nice girl named Lili. The car was washed and ready to go. While I was there I stopped in by the parts department and pick up some goodies. Overall I would give them a 10. See you next time.

Aa
Review №36

Although they arent in SF, they always take great care of me and my Porsches. Friendly and customer service focused mechanics.

Na
Review №37

Everything went smoothly. Our service advisor, Weis, was friendly, responsive, and did a great job!

Ga
Review №38

Quick response and car was readily available at a great price. Dealer worked well with interstate transit of auto. I would recommend the team at Porsche Marin any day especially salesman Michael Gray.

ra
Review №39

Very friendly staff and service department. Came in with no appointment to get a key reprogramed and I was in and out in 30 min. Id gladly take my car there again.

Ba
Review №40

Outstanding experience with Porsche Marin. Derrell Brushaber was extremely helpful, accommodating and responsive. I highly recommend working with this elite dealership.

Mi
Review №41

Excellent service by Sal. Appreciate the communication throughout the service appt

Ha
Review №42

I brought my car to Porsche Marin for the 30k service. Gary Wright was my advisor and he made everything easy. Before work started he called the dealership where I bought my car to check what had previously been done to it. The service was quick and the car was returned to me washed inside and out. Will come back.

Mi
Review №43

I would highly recommend Porsche Marin to anyone considering a Porsche. Ethan was the sales adviser who helped me every step of the way through my purchase. I felt I got a fair price for a new Cayenne GTS, without having to negotiate back and forth, I let Ethan know what I wanted and he delivered. They also worked with me on getting a fair trade in on my 911, Ben took the time to explain how they come up with their number, where they could help, and I was happy in the end. My buying experience here was many levels above an east bay dealership I first went to as far as their professionalism and follow-up. Do your due diligence and talk to Porsche Marin before making any final decision, Ethan is great to work with.

Al
Review №44

Amazing experience with Sal. Punctual, attentive and extremely service oriented.

Da
Review №45

Andrew is awesome! He is 10 stars all the way from beginning to end. No hassle! Great place. This is our third purchase and will go back for the fourth!

Li
Review №46

Easiest, no hassle, unpretentious place that I’ve ever bought a car from.

Ga
Review №47

This was my first experience having a Porsche and taking it in for service.I found this dealership to professional and friendly. Gary Wright is a great service advisor to deal with and gave me confidence that things would be handled properly.Since my Cayman is used, I wanted assurance that the vehicle is in good shape.Gary worked with me on a plan to bring it up to speed.Happy to have landed at this dealership.

Ma
Review №48

Received clear answers to all my questions. I was also provided with solid information regarding option choices which made choosing any options very easy.All personnel were very professional and respectful and glad to help wherever possible.

Ma
Review №49

They got me in right away. Arranged a ride. Was fantastic.

Da
Review №50

I had a great experience purchasing my vehicle, which was done from Georgia. Kudos to Price my Salesman, who was accommodating, informative, and patient. It can be quite nerve wrecking making such a large purchase fromabroad, however I felt at ease knowing I was working with the upmost professional. Thanks Porsche of Marin 😊

Lo
Review №51

The best car buying experience, ever. Ben, Xavier, Price, and the rest of the team here are extremely professional, straight forward, and honest, something you hope to see at every dealership - we all know that is not always the case.I was in and out with paperwork signed in 2 hours, no haggling, no pushing, it was an amazing experience.Thank you Porsche Marin!

Ch
Review №52

Picked up a 2020 taycan with a great dealAttached to it. Great friendly service and awesome staff. Purchased in 30 min. If you’re in the market these guys are the best.

Ro
Review №53

I have been going to Sonnen since 1981 when they were in San Rafael. I have always received superior service in that time. In the last 10 years, the service manager at Sonnen Porsche, Mr. Gary Wright, has always given me outstanding, courteous and efficient service.R. Boyd

Sa
Review №54

The service for new tires on my Porsche Macan was perfect. And I can’t thank Weis Popal enough his customer service was a 10+. And my car was clean inside and out. I really appreciate that extra touch. Thank you

Ed
Review №55

One of the best customer service experience as a tow truck driver. Dropping vehicles off is usually a pain because of customer service, but it was painless and they were very helpful, got in and out quickly

Jo
Review №56

From the moment I rolled up to the service bay and was immediately greeted in a socially-distant manner, the Porsche Marin team was as friendly and efficient as could be. When dealing with other service centers, I am used to making an appointment, then explaining my needs as if from scratch when I show up. Not so here. Gary Wright remembered the car (and my father’s name) without referring to his notes, confirmed the work we had scheduled, and got me out of there. Throughout the day, he kept me apprised on his progress, and the car’s annual service was completed by mid-afternoon. Even pickup was a breeze, paying in advance via mobile app which meant I spent less than 5 minutes back at the service center. Exceptional from start to finish. Well done, Gary, and well done Porsche Marin!

Át
Review №57

I have been using Porsche Marin service since I bought my 911 and they have always been flawless, attentive and accommodating. The service is incredible, and they really know their customers. I always come back to Gary Wright, since he has the full history of my car and is a pleasure to deal with.I highly recommend Porsche Marin.

Gl
Review №58

I liked my service advisor. Professional and courteous. But time estimate was WAY off resulting in a long wait at dealership. That said, I have confidence in future visits being more highly rated

B
Review №59

Gary write, service writer, is great.

Lo
Review №60

I have always had positive experiences at Porsche Marin over the last 10+ years! The sales and service staff are very professional and always treat me with respect and kindness.

Jo
Review №61

The service is top notch. Car was towed in to the service department without my presence. They were thorough in making sure I was aware they had it and that the car was safe. Then, they thoroughly analyzed the problem, and fixed it completely. All the while, Gary, my service advisor, kept me fully advised of each step. Great service. Definitely use them again.

Jo
Review №62

Super nice experience. This is what buying a car should be like.

Ri
Review №63

Excellent sales assistance and processing of purchase paperwork. All people I encountered at dealership were friendly and highly professional.

Pe
Review №64

Fantastic customer device advisor (Gary Weight). Entire staff is great!

Ne
Review №65

As car buying experiences go it was almost pleasant. Everything was friendly and no nickel and diming. The manager came to me and we were able to quickly agree a price. Particular mention for Derrell who was the sales person involved. Knowledgeable and very personable. Wouldn’t hesitate to recommend this organization.

Do
Review №66

Outstanding technical knowledge, and a REAL personal touch

Ed
Review №67

Great experience and super helpful staff. Xavier was super patient with us throughout the entire decision making process and made everything smooth and painless.

Ja
Review №68

Attention to detail and friendly and knowledgeable staff.

Ch
Review №69

Like all places of luxury and class, Marin Porsche customer service is always top notch. I have had several interactions with all of the different departments and they are a very professional group, thanks Weis.

Ro
Review №70

Nice service, and overall pretty satisfied with the car we got!

Ha
Review №71

I found the car I wanted online and drove to marin to see it. They gave fast service, where personable, and I had a great car buying experience. It was a quick and easy process. I bought my car within 3 hours im out the door. Porsche marin offered to drive the car to Davis outside and top off the gas so I wouldnt have to do the drive. I would recommend buying a car from them..... overall it was a great experience.

Sh
Review №72

Bought my Taycan from Porsche Marin, Andrew Popas is top notch, knowledgeable and and always responsive.Defiantly getting my next Porsche here.

Pa
Review №73

A special thanks to Porsche Marin, and especially service advisor Weis Popal, for coming to our rescue when engine exhaust issues stranded us while vacationing far from our home in Oregon. Weis was able to work us into a very heavy service work schedule, diagnose the issue, order parts flown in from Germany, fix the problem and get us on our way home with a minimum of delay. He also kept his fully informed on the status of our Cayenne diesel during the process. We consider this going above and beyond what we would normally expect and are very grateful!!

Na
Review №74

My experience with Porsche Marin was nothing short of excellent. Clear and prompt communication with the service team. Direct communication with the mechanic was also crucial for proper diagnostics. Repairs completed more expeditiously than I expected. Cost of repair was precise to the estimate. Would not hesitate to bring my vehicle there again.

Cy
Review №75

Love Porsche Marin! Everyone is courteous, knowledgeable and great to work with. Love my Porsche and they take great care in maintaining it!

De
Review №76

Friendly and fast service, always!

Ga
Review №77

Price Jessup was excellent. I have always purchased Mercedes and was always pleased and impressed with the professionalism and first class service. You surpassed my expectations.

Ze
Review №78

Previously had good experiences with service at this dealership. Now have had a great experience buying.

Bo
Review №79

Great staff at Marin Porsche, everyone is warm and friendly. Paul and Michael are very knowledgeable of their vehicles. They worked with me throughout the process, it was around a month between the time I first walked into the dealership and the time I actually purchase. Paul and I had several phone conversations most of the calls initiated by me. He wanted me to be comfortable with the choice I was making hes a no pressure salesperson. I would definitely recommend him if anyone is looking to buy a Porsche.Satisfied Porsche ownerBK

Ro
Review №80

Friendly, helpful, and fast. I had popped in to Porsche Marin a couple of times over the years to look around and they were always welcoming, so I felt good heading as a serious buyer and continued to be impressed with the friendly and easy-to-work-with staff. Highly recommended.

Lu
Review №81

On a road trip from San Diego going up the coast, I made an appointment about a week prior for a wheel/tire swap on my GT4.Making the appointment was easy online. Had good followup through text which I appreciated.I was about 30 min early, and they didnt seem to mind. I was put with Weis Popal as my advisor. Explained to him the scenario- Im from out of town, in a slight hurry, another customer would be dropping off a set of wheels that I wanted to put on the car so I just needed the tires and TPMS from my current wheels swapped over. Easy enough.Not only did it they have a quick turnaround time, but Weis went above and beyond to keep me in the loop during the process.But where he far exceeded my expectations from ANY dealer was his help and generosity with providing me a space and direct help with facilitating the packing and shipping of my other set of wheels. He even casually involved some behind the scenes people to make sure I was set up and taken care of.I no longer do- but as I had previously worked for over a decade in the car world, specifically high end dealerships, I know that this sort of assistance and customer care is not only rare- but virtually non existent. Almost always falling over to the Not any of my business type of mentality. He made it his business. Not only did this dramatically decrease the time I had to spend on this project, but made it exponentially more convenient for me on my trip.This is the level of customer service you would expect from a brand like Porsche, and Im sure they are happy to have someone like Mr. Popal be the face that assists their clients. Thank you again.

Je
Review №82

Wonderful customer service! Took in my vehicle in for repair and my car runs beautifully now. Communication about the progress was perfect. Great all around experience

Sc
Review №83

After visiting another dealership (closer to my home in the Bay Area), I was totally “underwhelmed” by the sales experience.However, the experience at Marin Porsche and Michael Gray exceed my expectations.It was absolutely worth the extra drive from the East Bay!

Se
Review №84

The staff at Porsche Marin were great! Everyone was nice and helpful, the service advisers were transparent and provided various options. I really enjoyed being able to pay for service online, it made for a fast and easy pick up of my car. Thank you!!

Ac
Review №85

Price, Ben, Xavier, Derrell, and Gonzalo are some of the most passionate, patient, and enthusiastic people I have had the pleasure of doing business with. I will be returning to Porsche Marin for my services & purchases going forwards.

Da
Review №86

Excellent service. Arrived on time and promptly greeted. Received frequent updates on the status of my vehicle. Discussed options and received advice as needed. Will make this the service home of my vehicle for as long as I own it.

Pe
Review №87

Can’t speak more highly about the service we received from Porsche Marin during our recent buying experience. From opening the dealership door for us during our first visit to closing the deal, the service provided by Xavier Marmier was truly fantastic.This was our first time buying a Porsche, and Xavier invested the time to educate us and answer all our questions to ensure we were making the most informed buying decision possible. He even found a car seat from a storage closet for us to test out how one fits in the back of a Macan (it fits). He showed a lot of patience with us and wasn’t even the slightest bit pushy during the buying experience.Xavier’s professionalism was outstanding - a true gentleman. We are happy customers and will definitely be purchasing our next vehicle at Porsche Marin again, when the time comes. Definitely recommend this dealership and Xavier!

Cu
Review №88

Everything always goes smoothly. Gary is excellent.

Ry
Review №89

Brought my Cayenne in for a major service. Geoff was very professional and responded quickly to questions. He was also very transparent and accommodating when an unexpected issue with the powerplant came up. He explained the issue in enough detail without being patronizing about the consequences of leaving the problem unresolved. Would bring back for future maintenance.

Me
Review №90

First oil change. Very efficient. Ride home with Lyft.

Jo
Review №91

Great factory service as usual. Staff is knowledgeable and friendly and once again, the service department stepped up and found an issue that I thought might be a mechanical problem. Fixed under warranty and gave me a loaner car to drive home when the repairs were taking longer than expected. A pleasure and exception in the dealer/service world. Ill be back next year for my annual service.

Me
Review №92

The employees are nice. Process fast. I felt comfortable there. The store is nice clean.

K
Review №93

Everyone here is pleasant and knowledgeable. Easy to deal with. My car was in for warranty work over the holidays and I was without a car for nearly a week. Frustrating.

Ci
Review №94

Best service Andrew was amazing from the moment we walked in the door. We LOVE our new car!!

Ro
Review №95

Everyone @ Porsche Marin (that I dealt with) were absolutely top notch...very professional, personable & very down to earth...I dealt with Price & Derrell & would highly recommend either when considering a high end vehicle from their selection....

Mi
Review №96

Detailed attention with all that was promised

Se
Review №97

Immediate response to my problem and fantastic service. Communication is always top notch and work is completed quickly and correctly. Thank you !

Pa
Review №98

Andrew Proaps is the real deal. Laid back and non aggressive approach to selling cars.I had the pleasure of purchasing a used M3 from him today and things were easy from the beginning. He let me take the car on an unsupervised test drive, and then we worked the numbers in a relaxed matter.Even doing the final paperwork with their finance lady (sorry, I dont know your name!) was one of my better experiences. No pushiness when it came to add-on warranties and such.The dealership was clean and had a pleasant open airiness to it.If I decide to upgrade to a Porsche next time, Ill definitely be back.

Tr
Review №99

Sale team of Porsche Marin very helpful with pressure FREE for all customers 😀Thank you 😊 very much to Porsche Marin

Ka
Review №100

Great customer service !

Information
100 Photos
100 Comments
4.7 Rating
  • Address:900 Redwood Hwy, Mill Valley, CA 94941, United States
  • Site:http://www.porschemarin.com/
  • Phone:+1 415-944-1610
Categories
  • Auto repair shop
  • Auto parts store
  • Porsche dealer
  • Car dealer
  • Car detailing service
  • Car leasing service
Working hours
  • Monday:7:30am–6pm
  • Tuesday:7:30am–6pm
  • Wednesday:7:30am–6pm
  • Thursday:9am–6pm
  • Friday:11am–5pm
  • Saturday:7:30am–6pm
  • Sunday:7:30am–6pm
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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