Chose Monitech because they were $10 cheaper a month. I took the day off work and showed up early to my appointment. Oddly enough the power was off when I got there. The company to the left and right of monitech had power. Employee told me corporate probably didnt pay the power bill. Called the help center and got no help whatsoever. Called smart start and setup an appointment immediately. You will pay a few bucks more a month for smart start, but they are wrell worth it. Dont even waste your time with monitech. They are a joke.

If you HAVE to go there then it is a good experience. Customer service man Johnell is AWESOME, I hate having the machine in my car, but I look forward to talking with J. He makes the time being there a lot better!

Ive been coming here for 2 years to have my unit calibrated and to make payments. I have never had 1 issue. Excellent customer service, in and out pretty quickly. Johnnell, the service tech is awesome!!! Does a great job.

I ALWAYS wait for such a long time for anybody to answer my calls. Tried for TWO HOURS to make an appointment yesterday and got NOTHING. You are lazy people and I can’t wait to never have to deal with idiots like you again. May not be getting to my job on Monday, so thanks for that

Professional

Slow and inconsistent.