This company handled a recent furniture delivery for me. They were responsive when I called to schedule the delivery and I was able to schedule it within a week. They also kept to the scheduled date and gave me text updates when they were close to arriving.

Very tiny and very hard to leave this place because of all the traffic across the street drop n hook and repeat smh never again

Second time there in and out quickly.

This company is absolutely trash - they lost my Pottery Barn package and cant find it.

This company has no idea what they are doing and it’s a shame that some of the top retailers use them for delivery as it’s not the type of service you would expect from a west elm or Williams and sonoma.I am beyond angry at the level of service and complete lack of respect for my time.We were scheduled to have our order delivered from 11-1 and then a dispatch person called to say that the team was running late and the new window was 1-3 ONLY TO HAVE THE DELIVERY TEAM TEXT TO SAY THEY WERE ON THEIR WAY AT 11:40am AFTER WE HAD ALREADY CHANGED OUR PLANS AND WERE NOT HOME.After dropping what we were doing we came home at 12:50 only to have no one here.After my 5th or 6th time speaking with someone they said that the team would be by to drop it off by 6pm so I said I would stay and wait.6pm has come and gone and I have yet to receive my delivery.They have wasted an entire day of mine and caused me to change and cancel my plans 3 different times and now won’t redeliver for 4 days.Completely unacceptable way of doing business.

If zero stars was an option, they’d be a -10. Worst delivery service ever and pottery barn should be ashamed for using them as a 3rd party. I was scheduled for delivery 3 days ago, the truck arrived and the men immediately refused to deliver because we had a dusting of snow. We rescheduled for today only to find out that they lost our merchandise. Pottery barn customer service was in contact and we were advised that an update would be provided by EOB. Needless to say, no update. As of the current, I have no idea where my furniture is, when it will be delivered and no one is providing us with answers. Shame on you pottery barn for using such an unreliable company.

Super fast unload. Finished in less than 30 minutes after my appointment time. Load was even on the floor, no pallets.

My experience so far trying to get somebody to schedule a delivery has been simply HOPELESS. I have called at least 12 times and left messages. I have sent an EM, no reply. My old furniture is being collected today and I will be left with no where to sit as Fidelitone simply has the worse customer service I have ever experienced.

Great family owned corporation to work with. We are doing business with them for past 6 years. Great teams with Hubs all over USA.

Absolute worst bulk delivery experience I’ve ever had. They confirmed a 2-4pm delivery window the day before via voicemail and email. They didn’t call the phone number I gave them and specifically instructed them to call. They arrived an hour early at 1pm and I had no way to know because they didn’t call the correct number. When I called them at 2:14pm just to be safe they told me that the delivery men had been there and left already. Then proceeded to tell me that the next delivery date was 6 days away. So I would have no furniture for nearly a week and have to sit on the floor because I had gotten rid of my old couches for my confirmed delivery. They treated me like it was my fault because they had called the wrong number and left 3 messages. When I requested to speak to a supervisor it took them literally 45 minutes to find one. When they did finally find a supervisor, she acted like I was inconveniencing her. They finally agreed to deliver them the next day. So I took the entire day off just to be safe. Lucky I did, because they came an hour before the confirmed delivery time again! The delivery guys were fine. But after all the BS to get them there, the entire experience was ruined.

Not bed but tide

Arrived late. Didnt have the screws to finish assembling the product and told me theyll mail them to me. They scratched the hardwood floors and when we wrote it in comment section while signing for the completed work, the guy started saying it was like that when he arrived. Filed a claim with the furniture company and Fidelitone. No response yet.

Jose and his partner performed above and beyond on his delivery- courteous and professional with just the right amount of friendly. Would definitely come back just based on that interaction.

My biggest problem is the level of respect for the professional Drivers (truckers, 18 wheelers etc) ITS companies like this..that make it hard for us (professional drivers) want to attempt to deliver to or pick up from!!! As a woman driver you would think my fellow brothers are willing to help...NOPE.. I got thee most ignorant, disrepectful attitude.. This morning 1/3/19 when all i ask is is this the right building or hey im looking for crane services. .truthfully NONE OF YOU EMPLOYEES WOULD HAVE A JOB IF IT WASNT FOR ME GETTING UP AND DRIVING 300+ MILES. AWAY TO KEEP YOU EMPLOYED!!!!!! GOOD DAY

I would give this service 0 stars if it was an option. Unfortunately, Tempurpedic in my area uses this horrible delivery service to ship their amazing, high quality, expensive mattresses. I was notified by this company that they could only deliver to my area on Thursdays (which is terrible for the normal M-F working class). I took off work and scheduled a Thursday delivery since I was given no other option. On Wednesday, THE DAY BEFORE my delivery, I was called and notified that my delivery was scheduled in error and my mattress is at the wrong location (VA instead of Baltimore MD). And my delivery would need to be rescheduled. Not only did the supervisor hang up on me because I was furious with the extremely poor quality service I was offered for my $6k mattress. I now have no delivery date and took off work. If I had any other option to use a different service I absolutely would, on the fence about canceling my order altogether. If you are a large company searching for great delivery of your product, I urge you to look elsewhere.

Well