These folks are extremely responsive and knowledgeable. Weve had home service from them for over a year with very few problems. I work in a related field so pressed a number of technical points that were probably annoying from a provider perspective. Regardless, they have been wonderfully polite and responsive to every question and request Ive had, fulfilling many with a (virtual) smile. Even when they couldnt give me the answer I wanted, they did a great job explaining why and usually how we might be able to do it in the future.We also engaged Four Lakes Broadband as a potential provider for a business site in the Madison area. They sent out technicians multiple times to investigate and ultimately determined they would be unable to serve the site well. While disappointed at the inability to get service, I was impressed with how forthright and transparent they were throughout the process. I feel there are plenty of other providers that might have tried to force a bad solution.When I have had an issue, usually after hours, Ive left a message with their service and, despite saying that it wasnt a rush, had someone call back in less than 30 minutes. They always take the report seriously and start looking for where the problem might be within their system. In only one case was it something within their control, and it was fixed within a day.These folks are class acts. No regrets at all.-Brian

I learned of the power outage at my house from Four Lakes Broadband. I knew to expect it when I got home. Thank You for the continued outstanding service!

Great internet option for rural areas!