Grainger was steady & reliable as always. Found what I needed online & was told its in stock @ Grainger on Atlas Ave in Madison. Shame on me forgetting to note the p/n but Paul at the front counter found it within 10 seconds. I was outta there within 3 mins with what I came in to buy. I wish everyplace worked like this.Thank you, Grainger!

Im not a contractor, but a homeowner. I went to the website and filtered by parts that were in stock at the local Madison branch. I placed my online order before business hours. Walked in about 90 minutes after they opened. The guy nicely greeted me at the door and asked if I needed help, grabbed the part within 1 minute, and I was out. It was a very good experience, and Id be happy to buy from there again.I was a little nervous because they said they might refuse to sell some parts to non-businesses, but I ordered a capacitor (electrical part for outside AC unit) which might have potential safety issues, and I got it fine, so Im not sure which parts they would refuse to sell.

Quick and easy. Super helpful.

Tried to order a part from Industrial Gas Springs, which Grainger is a distributor for, but because they dont stock the specific part I need they arent allowed to special order it - despite the manufacturer saying Grainger can and does. Lady on the phone was nice, but this is a terrible policy.

Was able to get a furnace part here I couldnt buy without a service visit anywhere else.

Unique products along with great customer service!

Have been buying supplies and parts at the local Grainger for several years and always found the staff to be courteous and very knowledgeable. A couple I was actually surprised that they knew what I was talking about because what I needed was very specialized. I used to be able to get the local guys on the phone but lately when I call I get the call center folks and thats not as good so I have to go in person.

Customer service was horrible. Ordered a part, told me it would be there in the morning. I shower up, it wasnt there. They never called or emailed me. I then was told it would be there in the afternoon. I waited till the afternoon, called, but the store does not allow you to call them. You have to be sent to a customer service line from another location. They took over 1.5 hours to let me know that it may be there later in the evening but that I may have to wait an additional day. Meanwhile, I am in the situation where I need the part right away and twice they have failed to stand behind their statements as well as making me lose an hour of driving to pick up the item that was never there. Rough company.

Ordered ladder, parts came wrong, ordered again, parts came wrong again, told me originally replacement parts would take 2-3 days, took 2 weeks. Its been month now with no resolution and Grainger states they are only the seller, take no responsibility. They are just a broker looking to make sales.

Bad customer service. People at the counter cant be bothered to actually help you find a part. Find another place.

Google may say theyre open till 5PM, but dont be fooled. Even their national call center misled me. This location closes at 4PM daily.

I needed some supplies that I couldnt find in a local hardware store but found them on their website. I was hesitant to go there with the negative reviews but I found their staff people were friendly. I wasnt buying anything for a business which seems to be who they usually deal with but they still got the product I wanted in the store from their warehouse in 1 day. Their hours are kind of annoying but I am guessing that is because they arent really your standard retail hardware store.

Stay away. Order was cancelled in last minutes without any communication. with no call, no email, no communication!Unreliable when you need item in last minutes and lean on them