This team is amazing! We had issue after issue with our converted food truck and they spent so much time diagnosing, repairing, and testing to make sure our truck runs smoothly. Its such a great feeling to be able to know the truck will start up on the first try everytime now! Thank you all!!

Worst place ever!!!!They trick you, when you see a used truck the salesman says don’t worry, we will take care of the details,whatever to make it look better we will fix it. Not happening, nothing gets done, not even the paperwork comes right, they only want your money. I bought a truck in July and it’s September 20 and I haven’t got my truck’s plate number and registration.I requested a lift gate for the truck and they gave me a very old one that it may not even last 2 years.I feel so upset because they’re all the same starting with the salesman and the manager, when I went back with the truck to repair the issues I found only a few days after I bought it,everybody was with such a nasty attitude, as if they were giving me the truck for free.I told them the lift gate was so rusty from the inside that all the rust sound like sand every time the lift gate was moved up or down. And guess what they didThey made holes under the lift gate and washed all the rust away so I wouldn’t hear the rusty sound, I told the salesman to remove the grease and dripping oil from the engine when I saw the truck the first time and never did it, the light in the box truck and another light in the cabin were broken and never fixed them. The brakes needed work and never did it.I really wonder if the owners know how bad their employees are running their business.I will complain with the Better Business Bureau and if they don’t fix those problems I will call the local news because it’s unfair to pay so much money and not get a decent truck

Awesome super Friendly EVERYONE so Helpful Amazing.

Great service. Guys are sharp.

Took 3 weeks to replace motor, someone went through cabinet, no one walked me through what was replaced. Charged for what should have been included for motor replacement. Still have service engine light on. Some wires hanging from motor. Mentioned to Pete about someone going through cabinet due to oil stains around handles and his remark; probably mold. Not at all happy.

Very small place no room for truck parking. No parking on street out front either. Make reservations with them before dropping your truck off.... Plan on tire or skirt damage if your truck is deliversd on a tow truck

My Dad works there

Got the truck in quick but only told me when the bill came that they charged me $100 for having the tow on the bill with them. If they had told me when I asked I never would done that and it seems like a pretty scummy way to make money off people not double checking thier totalsEdit:Service manager called to adjust the total after posting. Want to give credit where due.

Good professional service

Hey Johnny D,I have never met anyone from this business - but I run a business very similar and our rules are the same - but our customers understand that it costs a fortune for us to be able to continue to supply them with small but accurate pieces of vital information from their truck ECMs- and you know what? They appreciate it!Power to Western Truck Exchange for investing in the ability to help you do your job!

David is a really great salesman, really knows his stuff. He will be the one to go to, if you want the right parts of course. They are always busy so you might have to wait a while to get a rep.

These guys know what theyre doing.

They need to have more control usually they block the exit and hart to back up

Didnt have the parts we needed but they referred us to their Santa Fe Springs store.

Customer SERVICE is terrible.

ZERO STARS IF POSSIBLE. BE AWARE, WE TOOK OUR TRUCK AND IT WAS IN/OUT FOR ALMOST 2 MONTHS. THEY DIDNT FIX ANYTHING & STOLE OVER 10K IN NON NEEDED REPAIRS

Very quick with service. Polite knowledgeable staff. However, asked them to check tire pressure & they did not

Excellent service.

Be aware of having these guys fix your heavy duty truck. My truck was in this shop in/out for almost 2 months we spent over 10k dollars and truck was never es repaired. After repeated promises TRK was finally fix manager became very rude & started making excuses for their terrible work. Costumers please be aware. Think twice before bringing your equipment for repair to this place

Friendly sales associates, their cashier need to work on her customer service experience.

The people the office were friendly and helpful.

Everyone at this shop are really friendly and professional. I was immediately helped and taken care of. I recommend this shop to everyone.

As I am typing this up. I am literally on hold on the phone waiting to get helped. I am at 18 minutes and 38 seconds and counting. Come on guys really!!!! This is the third time that this has happened to me. Why have a phone if you guys are not going to answer it! Im at 20 minutes now and still counting. Smh!

Worst place Ive been. First, after I purchased a 2010 Inteenational with 200k mile on it, the coolant light came on. I told them about that problem, tyey opened the hood and there was a foam on top of coolant reservoir which they said is a normal thing. And they just change the cap. Wrong guys! Its not normal! Now I got this coolant all over the engine.Second, the lift gate didnt work properly. They told me the problem is in the wires. They fixed that, a the problem came back next day.Third, the white smog comes on every day!!!!And guess what the OWNER told me? ITS Normal!!! Ive never seen trucks smogs like that even old ones. LIES!And what the funny thing is? Truck is only 4 month in use!!!Good luck with this clowns guys!!

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There were some in question expenses. But they did get the financial taken care of and the problems of the vehicle they fixed after a couple of times.

Great service

Great place easy to deal with easy access to freeway

Early this year my mother in law took her truck for repair to this place & they didnt repair anything instead they ended up ripping her off with over 10kDO NOT RECOMMED CLIENTS BE AWARE

They just about anything you need for heavy duty trucks

My company take the truck to fix at this place and they stole my personal belongings and they told me that there policy say that they not cover personal losses

Its an nice looking place from the inside, but these guys seem a bit expensive so be aware of that

Great place, Pete and Carlos are very helpful and knowledgeable

Good customer service

Good place 👍

Service is terrible. Never get an update on your unit in the shop. Then after you call them they say they will call you back but never do. Unit has been there for almost 2 months and no resolution

Ive been coming here for 11 years and they always make sure my truck gets what it needs

Bad Service walk in to get apart and 2 salesman were just there chatting, clearly saw that we were there waiting to get help, but completely ignored us after 10 minutes of no one trying to help us we left

They get the job done

Great international dealer

These guys seriously over charge you. They will charge $250 just to connect there scanner to your truck to find out why your check engine light is on.. $250 !!!! Just to tell you whats wrong with your fn truck !!!!

Great customer service

Great people

Bad service!!!!!👎🏿👎🏿👎🏿👎🏿

The. I recommend very good service.

I am totally satisfied with the excellent service they provide to the client and I want to refer to Mario Zosa and José Quiñones these two men I recommend them to any client with experience oh no experience these two people are sinseras at the time of trying and keep their word if all the sellers were like them not. I needed to sign contracts

I like to buy the parts for the trucks and David one of the ones he attends is kind and can help you with any questions 👍

Pregumta for Peter ...

Excellent service very friendly