I RECOMMEND THIS FORD DEALER BECAUSE EVERY SINGLE SALES PERSON AND MANAGER GABRIEL ARE SO PROFESSIONAL AND KNOWLEDGEABLE...THEY CAN GUIDE YOU THROUGH THE PROCESS OF BUYING THE RIGHT VEHICLE FOR YOU AND YOUR FAMILY...HAS A LOT OF VARIETY OF VEHICLES TO CHOOSE FROM...

I built the truck I wanted at Ford.com then used their search engine to find it. Sunrise Ford had the vehicle and the internet sales team went the extra bit to secure that vehicle for me above other sales. When I went to purchase it, Jimmy O. Was there alongside with a calm demeanor ready to answer and assist with all my questions. Best experience I have had in purchasing a car.

Best dealership ive ever bought from. Id have to say their vehicles are priced very well compared to all the other dealerships I was shopping at. My Wife and I even got a VIP tour of their old car collection and race cars upstairs! Super Happy!!

I brought my escape in for an oil change but unfortunately found out it needed a couple repairs as well. I had planned to go out of town the next day but Nick was awesome and helped me get a rental car for the week so I was still able to go! The shuttle service was also very helpful & convenient - I was able to go home while I waited for a rental car to become available later that day. Everyone was professional & friendly which I really appreciated especially after unexpectedly finding out I was losing my car for the week. I had a great (& surprisingly low stress) experience - thanks Nick!

Best. Experience. Ever. From sales to finance to the awesome General Manager, Daemeth. Everyone is super helpful, professional and helps you every step of the way - a wonderful overall experience. This is our second Ford purchase in four years from Sunrise - F150 this time around. Looking forward to our third.Lets also mention the beautiful showroom at Sunrise Ford! I mean, the remodeled building is not only modern, inviting and pleasing, but they also offer a delicious restaurant in the showroom, too! Wow wow wow!Love how Ford continues to move with the times, while maintaining their tried and true brand. Go Ford!

They schedule me for 12pm for a oil change. But the guys go at break at that time. It was to far to go back home and come back at 1pm. So I left the truck and spent more than 3 hours for a simple oil change. Other than this, the girl at the counter was super nice

I pre-ordered a Ford Mach E several months ago and was happily surprised when the car arrived several weeks before promised. The folks at Sunrise Ford were friendly, extremely competent and kind. Sean Butts was our sales contact. He is fabulous! I would buy another car from him in a flash. Everyone was wonderful. We had previous experiences with a larger local Ford dealership, Sunrise Ford was such a welcome change from our other experiences. I recommend Sunrise Ford for all your Ford shopping needs. 😊

Took my car in for servicing. Well organized procedure with social distancing. Nice personnel. ⭐⭐⭐⭐⭐

We were looking for a truck to pull our trailer and went to so many different dealerships before came in here. Long story short, our salesman was Saul Lopez, and what a fantastic person and he is the main reason we bought our Super Duty on that date with him. Hes patient and willingness truly earned our business and he was very passionate about everything he was doing. Ford is very lucky to have a such salesman like him within its organization. I rarely write reviews but I wanted to take the time and share my great experience with Sunrise Ford and this particular salesman has earned my respect!

My daughter went to buy out her lease. The *workers* there claimed they couldnt help her. She had to ask multiple people and was finally able to get the paperwork needed from the first person she had spoken to. Why was this not just done in the first place? Are they too lazy to do their job?

Excellent customer service...During this crazy and difficult time in the automobile business, Sunrise Fords staff made it happened. I got a great deal on a 2021 Ford Mustang GT without all the nasty markups. Thank you Sunrise Ford!

I had the best experience at Sunrise Ford with Jason and Sal. Both individuals were super friendly and not pushy. Sal, the finance director, was genuinely a nice guy and took his time to explain everything to me. I’ll make sure to refer customers over to Sunrise Ford. I drive all the way from Long Beach but it was really worth it! Thank you Sal and Jason for all of your assistance in getting me in the car of my dreams!

I found the best help and understanding from this dealership i would recommend Sunrise to anyone looking to purchase a car. they are. respectful in answering all your questions. Sunrise Ford will be there when I need them Im sure. thank you Sunrise Ford

I have purchased 2 cars at Sunrise Ford. The most recent one being the Mustang Mach-E. This was the easiest, no nonsense purchase i have ever experienced!Mike Sciobotti and all the team were super helpful and attentive! The car of course is great but I was impressed with the buying experience as well! No hidden costs! Very transparent!This should be the only way to buy cars!

First time having my vehicle serviced by Sunrise North Hollywood, but it wont be my last. They are such a professional organization! Everything from calling to make an appointment to dropping the car off to pick up was extremely well organized. Service Writer Nick listened to my concerns and proposed a couple different options based on my needs. They are my go to Ford repair shop from here forward!

We had an extremely disappointing experience here with Daemeth Rooney and Brandon Suero. Brandon promised us on two different occasions that our deal was complete and our car was guaranteed. We tried to give a full deposit to ensure this was the case, but he assured us our $1000 deposit was enough. They later decided to go back on their promises, and try to sell us the car we were promised for an additional $2600 markup.I spoke directly with Daemeth, the General Manager, and he said he would see what he could to do to remedy the situation. He assured us hed get back to us by Tuesday. We didnt hear from anyone until Thursday, and they just reiterated that they had to backpedal on the deal. We were in negotiations to still secure the car (even at a higher price) with Chance Smith, but in the middle of discussions the car was sold from underneath us.I expect anyone who manages a business to be able to stand by their word, and Sunrise Ford was not able to come close to doing this. Steer clear of them and work with folks who will honor their word.

These guys are the definition of the word, “con artist”.Hands down, the rudest and most incompetent staff I have ever encountered in my life. They make mistakes cover for them with lies. And then Your only option is to deal with Deana who is unprincipled and beyond reproach.Ford recalled my 2012 Ford explorer for unsafe steering malfunction. Where THE VEHICLE LOSES STEERING CAPABILITY WHILE DRIVING(Very scary as you could imagine).I was mislead by Celine that repairs would be honored by the factory, so I towed the vehicle to their service department. Rosie (who btw dresses very inappropriately for work), wrote the ticket as a diagnostic charge instead of a recall.Now my options are, pay $3,000 to fix the steering or $180 to tell me what I already knew(that the steering gear is bad). Vin number and warrantee information were all given over the phone prior to taking the vehicle in for the implied recall.If you want to get taken advantage of, come to this store. But if you want to be treated rudely ask for Deana or Rosie. They’ll make sure and treat you like dirt. Being Smug, condescending and sarcastic is their specialty. I have listed recall numbers and codes.15N01 recall, provides an extended warranty for faulty power steering gears covered under recall 15S18

I have to admit I absolutely love my car! However, that is were the excitement ends. A sales person lied about the special features on the car, the financial team mislead on me on multiple different issues, no one will return my call and I was told a rebate check would come in a couple of days and it has been over a month and no rebate. One issue would not have been a big deal but I have had at least 4 different issues with only 1 problem resolved. I would not recommend this dealer.

As always my experience at Sunrise was great, they found the issue with my car, repairs was done promptly and I got the car back ahead of schedule!!!!

Thank to the GM Daemeth Rooney we had a 5 star experience. #1 customer service from a great guy. We got a great deal and were treated by both Daemeth and Victor with superior service. In and out with no red tape!! Thank you Sunrise Ford. We will be back.

Service Writer Bruno Rivera was wonderful when we had a warranty covered repair needed to our Fusion hybrid which we had purchased new from Sunrise. It was originally thought it would take 4 to 5 days to be completed, and a rental car was supplied under the warranty. Bruno kept us apprised of the repair progress, including letting us know when another part had to be ordered that would take an extra day or two. He also let us know that he had extended our rental car so we didnt have to bother with that. Fed Ex missed a scheduled delivery, so the finish date was pushed again, but Bruno let us know in advance so we could get on with our activities every extra day without having to be awaiting a call to bring in the rental car and pick ours up.And when our car became ready when we were running errands, he said we could either pick it up by 6 or wait until the next morning. We said we could make it just before 6p, and he had the car already parked near to where the service writers are, ready to go, complete with a wash job he had done as we had had to wait so long for parts. And since the rental agency was closed, he said we could leave the rental car with him and he would see it was returned the next morning.It was so wonderful to be kept up to date on how the repair was going, and not feel pressure to return the rental car the minute our car was done..Also, I had forgotten the information on how the dealer supplied anti-theft device worked, so he arranged for me to get a lesson from the 3rd party device supplier who is at the dealership two days a week. And that was a great lesson as the person Bruno set me up with really knew the system.I also have to mention how nice the service manager is at Sunrise.....Deana Ramirez. She helped us in getting something adjusted quickly in the first couple of weeks after we bought the car, and shes always been able to help or give advice on dealing with other items.

I’m not to usually to leave reviews but here it goes.. ive been working on fixing my credit payed some stuff and i decided to get a new car i told them the situation ran my credit said get a co-signer i said fine. my co-signer and i walk in to the dealer they ask him for his info him and i already know the car is for me when we spoke they said yes get a co signer take the car zero down. so my co-signer gives out his info and when they come back “KNOWING THE SITUATION”” they say so the only was when can sale you a car is if your co signer buys it himself with out you.. i said that was not the deal “he said we cant do anything with yours but your co-signer he can take what ever car he wants so thats the only way.. i said why would you run his credit if you had that in mind i payed 2 cars off with other finance companies but for SUNRISE FORD I wasn’t good enough to get a car even with a co-signer that they were more then willing to give him ANY CAR… just honestly felt very degraded!!

Be careful of those great teaser deals at this dealership. I came in for a $199/mo with zero down Fusion Hybrid deal from their website and ended up with a quote for $450/mo with $3000 down for the SAME CAR. What happened you might ask? In the fine fine print it stated that the Ford $5500 incentive was only for current Ford lessees turning in their leases (or some sort of weird situation that wouldn’t apply to most customers). To top off the insult there was a huge $199 sticker on the front window of the vehicle which the finance manager said “must have been left on there from a sale back in September “. Um, it’s the end of May. Tip for this dealership...when a potential customer calls in specifically telling you that they are interested in a printed deal and that they are driving in from over an hour away you NEED to tell them that it doesn’t apply to them. They told me “yeah come on in and we’ll get you a great deal!” No thanks. Buyer beware.

Do NOT TRUST or buy anything from here, ridiculous the problems that have consistently occurred.One week in I noticed a metal banging sound in my wheel when I drove slow, took it into the service center for them to tell me a piece of metal was inside my rim bouncing around .. that got removed.2 months after that during a oil change I am informed the transmission & oil is leaking, scheduled a transmission assessment appointment only to be told it was made in error & would take 3 months, my warranty expired so it would all be out of pocket & the tech told me it’s my fault for buying a preowned car.Fast forward to present & my tire pops. Go to put on my spare & turns out the dealership never included the lug nut key. So I’m out of luck until a tow truck can get me to a tire shop “to break all my lug nuts & that’ll fix the key problem” like the parts employee suggested.This car doesn’t even have 70,000 miles on itFord really does stand forFoundOnRoadDead ..thank you sunrise Ford for playing with my emotions & life. Can’t say once since the pandemic that I have felt safe or happy in my vehicle I hope you all find a dealership & vehicle as reliable as they promise BUT NOT THROUGH SUNRISE FORD .. BEWARE & GO ELSE WHERE

To be honest some of the sale reps here at Sunrise Ford in North Hollywood, do t really pay attention to you and that tells me alot of how much they value and care for customers like me who has bought a total of 3 vehicles.Theyre either to busy on Theyre cell phones or distracted with some personal issues.Anyhow they should show more professional pay attention.Wont be buying here anytime soon.

I had a really great experience here with Nick! My car’s screen went black and I needed it fixed, so I brought it to Sunrise. It took only a few days for the part to come in and Nick was great with keeping me updated the entire time. I will definitely be coming back here if I ever run into another problem!

The sales person was nice but boy the finance manager was a piece of work. He showed me one car then said he would finance me on another then came back and declined it all when I know for a face he did not want to pay bank fees and wanted to only deal with his banks. Horrible!

I really enjoyed my experience here :) I worked with Charlie and he was great, he got me a great price on a beautiful hybrid SUV and I’m happy with the way the process went. My car was ready for me the next day after purchasing, and the team at Sunrise Ford has reached out to me since, to make sure that everything is operating smoothly. Thank you!

Salesman was really helpful. Finance department turned me away from ever stepping foot inside this dealership again. Beware. 10 thousand dollar market adjustment for a pick-up truck. Insane down payments. Too many other dealerships out there to deal with this kind of shady establishment.

The worst dealership in the world. Technicians don’t care about your personal time. I had a check engine lamp on my 2019 Mustang GT. I drop my car and it took 4 DAYS (!!!) to find out the reason. They tried to fix it but it doesn’t help. Managers and front desk girls are extremely rood and disrespectful. Extremely disappointed.

Sunrise Ford of North Hollywood is excellent! Their staff is very courteous and knowledgeable. I have been mostly dealing with the service department and they have been very helpful.If I decide to upgrade my truck to a newer model, I know I will be coming to Sunrise Ford.

Sunrise Ford had the vehicle in stock I was interested in (Bronco Sport Badlands). The Sunrise sales team Miguel and Alex were willing to deal even though the Bronco Sport is currently popular. Purchase process was relatively quick and easy. Overall win win.

Great. My service person, Rosie, was particularly good. She even helped me close the tricky hood, which the service tech left ajar.

They go way above and beyond to serve you Im so glad I chose Sunrise Ford

Great.service.Very friendly staff.I would diffently purchase my next ride here.

On service réception honest guy, Ever. Tks

I got a trade in offer of 4k on my car. Which was a laugh. Took my business elsewhere that gave me 9k for what the trade in value was actually worth. Honestly dont bother going here.

If your serviceing your highend mustang/shelby, have nick be your service advisor he will take care of all your needs. 5 stars..

Buying our new Mustang Mach E was a breeze with Sunrise. When we took delivery on the car, Sean took time, literally hours, to go through and explain many of the functions of the car, and get our system set up on our Fordpass app and set up the Settings to our individual liking. He was very patient with all our questions.We also worked with Sal for the paperwork. Sal was also so friendly and patient.Would definitely recommend Sunrise if you want to buy a Ford.

Worst dealer experience hands down.It started when I saw a nice 5.0 10spd online and was interested and got called the next day by MIke. I told him I wanted the car but didnt want to waste nor mine or the dealers time as I would not put money down TODAY and he said it was very possible. A hour goes by and Brandon the finance manager calls and says he would like to speak to me. Sounds good right? so I drove down there just to be sweet talked for 2 hours to be hit with I must put 3k down today and 3k down 3 weeks from now because they cant let me drive away with no money down (even tho I agreed to drop 6k in 3 weeks) which they had agreed to prior, what a joke you guys pulled and to think of it I didnt even speak to brandon you should be ashamed for your service and chris hospitality was trash shoudnt be no were near the finance team. Only one that was respectable was mike

My wife spotted one of your low mileage used C max.so we drove down..test drove great. Documents and loan process went quick ..made it home fine..She drove down to work this morning ok. When she left from work to pick up the loan check for the car, the check engine light came on..hope its something small. Could be the battery pack has a problem. It needed more charge even after charge overnight. Shell be there this afternoon..

I prefer coming here to charge my car and get it serviced. I bought it at Star but come here because service treats me better!

Your service person was efficient in getting me set up for the works, but when I asked to check for a minor electrical problem, I was made aware of an exorbitant diagnostic fee, which I passed. Later, only when I was picking up the car, I was advised of oil pan leakage (sounds serious), but if I wanted to leave the car, it was subject to another hefty diagnostic fee. First off, I should have been advised by phone before returning to pick it up.Not what I expect when giving up my car for a day to be put in good shape, only to learn Ford will do the standard thing, but charge a lot just to figure out whats really needed. Any corner repair shot is better than this.Hope this is helpful, as I am a long-time Ford owner, and in fact bought my focus at Sunset Ford, way back in 2006!

$5k this year to fix lemon- When I went to sunrise Ford to buy my suv, I was guaranteed that there were no issues with the hybrid battery. I specifically asked and said I would not buy it unless I was guaranteed and if there were issues they would fix it. They agreed, I have 3 witnesses. I bought the Ford Escape hybrid to replace another hybrid with a failed hybrid battery. In less than 1 year, the hybrid vehicle I bought from sunrise ford would no longer hold a charge. I brought it to several mechanics who told me that sunrise ford actually falsified the carfax report and did not update the systems they had claimed to, as well as the fact I needed to replace the hybrid battery. Both my co-signer and I called ford sunrise to explain the issue and ask for them to keep their oral agreement with guaranteed they would maintain liability for any hybrid battery issues. I also sent emails to the CEOs. The company has shown bad faith by engaging in stonewalling, the CEOs would not reply and the managers refused to help in any way. Ford Sunrise has established a pattern of bad faith, this being the third incident with the car in less than 1 year. I’m a single mom, they were well aware I drive my child in this car but still sold it to me knowing it was experiencing issues and displaying “the red triangle of death” as it’s known since this known recall issues has caused cars to stalk while on the freeway and kill people. This has been the uppermost worst customer experience of my life and I will continue to exercise my freedom of speech and let others know. I have filed a complaint with corporate, called the BBB and will be calling the attorney general about the illegal business procedures. Legally, this does constitute a breach of contract on multiple accounts including warranty and merchantability. The contract is also void due to sunrise ford withholding the material fact. Oh, and this has cost me an additional $5k this year. Do not buy from here, buyer beware.

Went with my son to buy a car yesterday. Sales person, James was very low pressure and helpful. Entire staff made process very easy.

If you know what you’re doing great deals can be had. Bought a Fusion from them for peanuts. Would definitely buy from them again.

Internet Sales Manager Brandon and rep Bashir had great customer service hence the 2 star not 1.It was going great until Alex (one of the finance guys) with his horrible personality and customer approach stepped in. Alex didnt have a clue of the back and forth agreements I had already made with one of the other finance guys when he approached me. He then proceeded to tell me that theres no way Sunrise can honor that and then 10 minutes later ate his words.Upper management: As a returning customer this was more than disappointing. Alex needs retraining on customer approach and a reminder to fill yourself in on any scenario first rather than assuming. Just because your a number genius doesnt mean you have to be rude. I bought my Explorer at Simi Ford for $1,900 less then the Sunrise deal same day.

Service advisor Nick Soriano took great care of me and my GT350. He didn’t play any games, just a straight shooter. Im a huge car guy and communication goes a long way when your car is in for service and Nick kept me up to date daily with any new developments with my warranty work. Will definitely be back!

I was forced to purchase an optional Theft Deterrent Device after being told it was not optional and required for the purchase of a new vehicle.On 04/03/2021, I attempted to purchase my 2021 Ford Mach-E from Sunrise Ford of North Hollywood. Upon receipt of the sales contract, I saw a charge listed within the contract as (Optional) Theft Deterrent Device(s) for $395. On asking the finance and sales representative, Victor Cornelio, about this charge, I was informed that this was not an optional fee, as they had added stickers provided by Protection Plus to the vehicle upon delivery to the dealership. I was also informed that this is done for all vehicles upon delivery to Sunrise Ford, and that while the sales contract states Optional, it is not an optional charge. I was told I could not opt-out or otherwise not pay for this Optional charge during the purchase process even though it was listed as optional in all paperwork.Upon further escalation to the General Manager, Daemeth Rooney, on 4/5/2021, the dealership has conceded this was an optional charge and provided a mechanism for cancellation, albeit one with cancellation fees.As of June 28, 2021, this dealership has not responded to the BBB complaint against them. Due to their lack of response since April, I escalated directly to corporate contacts at the Ford Motor Company for a resolution to this matter, as well as to the California Department of Motor Vehicles. The BBB complaint against them has been closed due to no response.On June 21, 2021, Ford Motor Company provided me with a refund for the “warranty” as well as additional compensation in the amount of my monthly vehicle payment for the hassle of this experience and the time and effort I had to undergo to resolve what should never have been an issue.Additionally, the CA DMV investigated this matter and sent a warning letter to the dealership owner that they “may have been in violation of CA Vehicle Code section 11713.19(a)(1)” which states that car dealers must obtain their customers consent prior to including any charges for optional items in purchase or lease contracts.Final Notes:There has been only delay after delay - and it’s hilariously funny to see all of the responses from “Owner” telling them to contact Daemeth. I wonder how many other dissatisfied customers contacted Daemeth, only to find that he’s unresponsive or unhelpful. The only time I heard from him was after escalating to the Ford Motor Company directly, and at which point it felt to me that he was only doing it to cover his posterior and not with any sincerity behind it. I felt that it was almost like he was caught after I complained to the right level of management.If you purchased a vehicle from them, check your purchase agreement for “Protection Plus”, for me it was $395 (and it might be more or less for your vehicle). Did they tell you this optional charge was not optional or required? You should file a complaint with the DMV! My case is only one warning, and I have a feeling there might be many more customers out there that have fallen victim to this.This was my first Ford purchase because I believed in the Ford Mach-E EV and the initial salesperson I was dealing with was great. However, the actual sales/purchase experience was a nightmare and other salespeople took advantage of the situation and left me (and my initial salesperson) in a terrible position. Not a good look for the owner / general manager and I cannot recommend this business to anyone who actually believes in integrity, trust, and honesty - as these appear to have no meaning at this business in my opinion.

Terrible Post-sales experience. I purchased a new Mustang Mach-E from them. Within 4 weeks the cars adaptive cruise control, lane keep assist, and pre-collision assist features malfunctioned. The dealership was very disinterested in helping me solve the issue and getting me into a rental car. Easily the worst customer service ive ever received.

Nick is great and I have dealt with him in the past. He made my appointment, but, unfortunately, was off when I arrived. Nick communicates very well and is easy to get a hold of.Shuttle driver Harout was also great. A very pleasant and helpful young man.Ever was apparently covering for Nick on the day of my appointment. Ever and I had some difficulty communicating. I showed him the three error message photos I was getting on my dashboard as two had disappeared and only one remained (tire pressure monitoring fault) and told him the AC was not blowing cold. He indicated each would cost $179 to diagnose.Ever omitted the AC diagnoses off the service order, which I discovered when I got home. I tried to get ahold of him, but was only able to leave a voicemail. When he called back, he indicated he understood that I told him I did not want to do the AC diagnoses. That was incorrect. This ommission delayed the process.The service department was having problems locating a part for a possible brake repair, which is understandable due t the pandemic. Ever asked if he could keep the car overnight to try to locate the part. I agreed. He called the next day around 11 am, but he did not leave a message.I called him back starting around 11:10 am. When he called back an hour or so later, he indicated my voice mail would not take messages and he seemed perturbed that I had called his line so many times. He then told me they could not find the brake part and the price of the AC repair, which I told him I would pass on for now. He indicated the tires were filled and the tire pressure light was reset. I asked about the tire pressure sensor fault, and he indicated that this was not addressed. I told him it needed to be addressed.Ever called back at about 2 pm indicating the right front tire pressure sensor was bad and needed to be replaced. I authorized this. Ever told me he would call when it was finished. I told him I will need a shuttle to retrieve the car as I had dropped if off with a shuttle back home.Ever called back at 5pm and told me the car was ready. I asked him to send the shuttle. He said he did not have the shuttle available this late. I told him I need the shuttle to get the car. He then became perturbed and asked how far away I lived. I told him about 15 minutes. He then told me I live too far for the shuttle and I told him this has never been an issue before (I live 7 miles away). I then asked if there a shuttle available tomorrow and he said there was and he would send it tomorrow. I left the car for the second time overnight. The delay in not documenting the tire pressure fault on the service order delayed the process, which casused me to have to leave the car for a third day (checked it in Thursday ant 10 am and could not claim it until Saturday morning).Thankfully, Nick returned the next day and pleasantly arranged the shuttle and Harout arrived promptly and was very pleasant and helpful.Unfortunately, after getting in my car to leave, I noticed the tire pressure fault message was still displaying. The bad tire pressure sensor was just replaced so I was puzzled. Turns out the service department replaced the sensor but did not reset the system... The service advisor that was there quickly took the vehicle back to the mechanic and had the system reset which, cleared the system message.I hope this review will assist Sunset Fords Service Department with the challenges I experienced so that future customers do not have such a challenging experience. I would recommend they look at modifying their phone call process so it is easier to get ahold of the assigned service advisor and, if they are not available, to speak with another service advisor who can assist in their absence.

This is re My 2017 Ford Explorer. In November 19 my front passenger doors auto lock/unlock stopped working. They diagnosed and found that the motor built into the door failed and needed to be replaced. When they got the part it took less than 2 hours to install and fix.April 2020 same exact thing to drivers door. I spoke to the service rep and the manager explaining that although its a different door, the exact thing happened before to the other door and I hoped this can help with the diagnostics. I provided the prior service record. Although they diagnosed within a few hours they told me that they dont have the part and it would take until the end of the week (it was Monday) to get the part and there could be delays. Three days later out of curiosity I called the next dealership over (within a few miles) and I was surprised that they had the part and they advised they had it for a while. I called the service rep and he sent his parts driver to pick it up. they installed the part the next day.I was extremely disappointed that Sunrise Ford was not diligent in finding a replacement part and took their sweet time in getting this repair done. Had I not called the other dealer there would have been an even greater delay.This is an updated review for my 2021 explorer. Brand new (3 months old). Washer fluid has leak and rear camera is lagging (not live to real time view). I made an appointment and they are advising it will take 2 days just to diagnose and let me know. This is unacceptable on a new car, for just a diagnosis. When asking if it can be done sooner they said sorry were busy.If a company is busy then they need to hire new staff or expand their business but the customers are should not require a couple days just for a diagnosis. were busy should never be an excuse.

Worse experience with a dealership. Found a listing online and spoke with Seyed over the phone and set up a appointment to come in to see the car we were interested in. It was a two hour drive there and when we arrived he passed us over to someone else because he had another appointment. When we dealt with Mo the sales person and sat down to negotiate the purchase they added 10% over the sticker price. They insisted that we were getting a deal when they where actually overcharging for the same vehicle we had seen at another dealership for less. You are better going somewhere else if you dont want to be scammed.

Have been see my contract to be honest that day I didnt put that much attention it was a long drive we were Tired I Trust the Dealer but I see there were extra charges on the car that Your guy never mention it I dont know whats a protection plus $298 edge guard $99 so at the end the car was 26,396 and we agree 26,000 And on top of that i only got one key?I do not recommend it

Excellent service as usual. I have gone to Sunrise Ford in North Hollywood for about 9 years.

Their website shows 16 Mach E in stock and asked me to come down and test drive it but when I got there there was none. What a waste of time. Its more like Sundown Ford.There website still shows 16 in stock. What a joke.

This is the worst service I have ever encountered. I have had multiple cars from multiple different dealerships all around Los Angeles and I’ve never had as bad experience as you do at Sunrise. They nickel and dime you for everything, their communication is awful, and they gauge you at every chance they get. I hadn’t used them in years until today. I pulled in today because my sunroof wouldn’t close in my F150 limited platinum edition truck. Nobody would even talk to me unless I agreed to a $170 fee. I was told yes our sunroofs are terrible by the service person. I always felt they were trying to make money off of me not help me and today was no different.

Minus a star I don’t recommend this place for service don’t go there you will regret it. I sure did. NEVER GOING BACK!!!! Take your car for service thinking it’s in good hands and it will get taken care of. More like they damage it and tell you it was bound to happen it’s a common problem with this car’s. And service manager tell you’re car is out of warranty talk to Ford Maybe they can help you. When clearly they damaged it and are washing their hands leaving you with the damage. Don’t go there.

Great staff. If you are looking for a Ford...this is the place to go

Leslie was great! She kept us in the loop and really took good care of us. We had a major repair and the whole team was courteous and professional.

I am writing this to worn all who try to do business with this dealership and it’s constitutes. BE AWARE! Bait and switch is the standard at this dealership! They will NOT honor the listed pricing on their website! In fact they will add 8-10k over the price listed and blame it on an over site! This is not a Ford Manufacture issue but instead a owner/management problem. Do your research and take your business elsewhere!

I texted Joe my sales person in a Sunday, due to me getting a flat tire and wanted to see if i had coverage or anyway he could help and he absolutely delivered. Could not be happier with his service and also the person whom took care of my car once I got there.

Good dealership! Francisco from parts department is the best manager ! Thank you bro!

Terrible service, service manager is very rude, brought in my car for a recall and picked it up with a check engine light... at least have the decency to turn it off before you release the car back to the customer... but they probably would’ve charged my $ 175 diagnostic fee to reset the light. Front desk workers were respectful although.

Buying my car somewhere else , never met a more lazy car salesman in my life or maybe it is just disrespect towards women.Well, To bad I would have spend a pretty penny in there !

Great service in the parts department. Learned my lesson with aftermarket parts from Amazon.

Great experience all the way!! Salesman joe is the only one to go to there!! HE WORKS FOR YOU!! YOU OWE IT TO YOURSELF AND GO SEE JOE !!!MATT ALLEN...

I bought a Ford Ranger from this place back in June and I am very happy with Car.. Can’t wait to see Tim and do more business with him

Edited reviewEdited reviewPretty good people they correct mistakes and acknowledge their customers

I had an excellent experience at Sunrise. My warranty repair was taken care of quickly and conveniently by Ms Lopez

Pleasant experience with the parts department. They had what I needed on this 107 degree August day.

I dont respect companies that are disingenuous while dodging responsibilities to their craft and their customers.Read a stock, cut/paste response from the manufacturer below.

I found the car Ive been looking for at this dealership. From the original correspondence to driving off the lot our experience was great! Mike (internet sales manager) was amazing! We drove three hours to purchase a vehicle from Sunrise and would recommend them to everyone! When we are back in the market for another new vehicle we will be back!

EDIT - Sunrise Ford did the right thing and took responsibility for their work. Everyone makes mistakes, but you are defined by what you do AFTER those mistakes.ORIGINAL REVIEW:Kyle Kinane came through here on a road trip and the spare tire fell off his van and bashed his vans trim up within hours of getting a tire repaired here. They tried to dodge responsibility and avoided returning calls. After finally reaching someone at the dealership to talk about the wheel coming off WHILE DRIVING, they insisted he drive from Oregon back to North Hollywood for an inspection. You cant have him go to another Ford dealership? Thats the point of going to a dealership instead of Jimmys Garage or whatever down the street. Youre trying to take advantage of someone over a mistake one of your techs made and now your reputation is going to suffer.

They were able to complete the work the following day. One repair was a new key fob battery, $25.00 and the other was to remedy a recall the would prevent a fire from the engine, which was no charge.They were all fairly friendly and they wore masks.Would have appreciated a little exterior wash, just that extra touch is impressive. Takes 10 minutes and is really appreciated by the customers.I have found this to be the case in high end dealerships, maybe you should consider it, if not than you could ask for a service fee of $10?

Definitely a case of under promise and over deliver! The expectations were set for the repairs that were needed and the timeline The repairs came in as expected and my car was ready the same day! I was kept up-to-date on the progress by my service manager. Overall Sunrise Ford went above and beyond to take care of my car and me!

Service department is beyond terrible. I cant comment on their sales team but my experience with the service center was ridiculous. My car was taken into this location twice within a couple of weeks. The first visit went ok other than spending about 4x as much as I had planned which was ok because my car needed the extra work and I authorized it. Upon leaving I got about 20 minutes down the freeway before my car started signaling engine lights that initially pointed signs back to part of what I had worked on. I called back and was told to bring my car back the next morning I could so they could run some tests.The second visit in is where things take a bad turn. The person handling my case was a lady named Sam who at first seemed very nice and helpful. They had my vehicle for a total of 1 1/2 weeks telling me most of the time they could not figure out the issue. I was told 2 separate times that the specific part the engine code was linking to was not the actual issue based off their testing. I was then quoted a price to replace this part anyways because I was told the tech wanted to run tests with the new part on. I said I didnt not want to pay money for something that up to this point was showing no signs of being the issue. I did not give authorization for this. Sam told me she would see what she could do and the conversation ended. A couple days later I was given a call and told the only update was they were waiting on a part that was ordered. The next day I was told they had tried putting on a new part (the same one they were asking me to pay to replace) and that it was still having the same issue so they took it off and put back on my original part. Sam told me they needed more time to run more tests still trying to find the issue. The next conversation I had with Sam was her telling me that she was switching locations and that my case would be handed over to one of her supervisors who would contact me. A couple of days passed again before I was called to pick up my vehicle the next day. There was no explanation of what they did, if they found the issue, if if/how they had fixed it. The only thing I was told was that I could come pick up my car. This is where things take a shady twist. Upon arriving to pick my car up, a guy working the desks out front tracked down my paperwork Sam had left. The big surprise on this paperwork was that it had charges for the part that 1) I was told wasnt the issue, 2) I never gave authorization for, and 3) they tested anyways and told me they put the original part on because it wasnt the issue.At this point I was irritated. I explained what had happened and questioned the charges. I was told that the paperwork claimed I gave authorization. I told them I had not given any authorization. He told me Sam had written down I gave verbal authorization when I never did. At this point he went to get the service manager who was named Dina. Dina came out and we went over the entire story again. This time around though Dina decided that instead of trying to provide positive customer service and help sort out or resolve the issue, she instantly got argumentative and began accusing me of lying. Dina said she knew Sam a long time and that Sam would never fill out paperwork improperly. I told Dina they could even go back and listen to phone recordings since Im sure they record service calls like most businesses do. Those would have clear evidence of my claims. Instead Dina just continued to accuse me of lying and covering for her employee. Apparently they can just fill out paperwork forging your authorization and then try to shut you down when you question it. Dina then began strong arm tactics trying to force me to agree to pay for services I didnt authorize. I was told she would refuse to release my car and would keep it unless I agreed to pay. The end result was having them take off any parts they had put on so I could get my car released. I asked for a corporate number and was told by Dina it wouldnt make a difference because the dealership was privately owned.

It was a great experience. Definitely gave me a multitude of options. At the end of day very satisfied with the choice and price

No pressure sales.was fantastic and they have a very nice showroom to boot!

Poor communication, completely disorganized, and they will try to gouge you on labor.

Checking in was easy. I was told Id wait 10 minutes for the shuttle. That ended up to be 35 minutes.The driver hardly understood me. There was definatly a language barrier and hearing difficulty.

The salesperson was wonderful, and I love the vehicle that I purchased, but I was amazed that they sold me such a dirty car. After I got my vehicle home, I amazed at how dirty it was and I found lots of items in it that were from the previous owner. I am now looking for a good detailer to do the job that I feel the dealership should have done. If you purchase a used care from this dealership make sure it cleaned and detailed before you take it home.

Great customer service when i took my moms truck for service, thinking i should get my car from here too.

I wish I could give this dealership zero stars but Google wont let me. I went to Sunrise Ford after having a bad experience at another dealership thinking that Sunrise was gonna take care of me; but in reality they were taking care of themselves after being made fully aware of the experience.Sunrise was fully aware of the bad experience, the payment I was looking for, the term on the lease, and mileage. After a lot of back and forth over a couple days the sales rep, the manager, and myself, came to an agreed price of $540 with $2500 down, but I was still waiting on other dealerships because I was looking for the best deal.Sunrise disappeared and I had to reach out to them because I was still looking for a vehicle. Days later they informed me that the vehicle was still at the dealership and hadnt been touched, but now they were telling me that the monthly price for the vehicle was $680, ON TOP OF telling me I need to put down $6500 for the down payment.THEN IT GETS BETTER!!!The representative tells me he can put me into a lower trim vehicle for $540 that we had originally agreed on with $2500 down payment.THE PROBLEM IS THAT I currently have the 2020 lower trim vehicle and when I got it I only gave $500 down and my payment is $460. So they wanted to sell me the exact same vehicle for $90 more monthly on top of a $4000 extra down payment.I spoke to a friend who used to work in Ford car sales not that long ago and he even told me that this dealership was trying to take extensive advantage of me and my situation.Ive never been so disgusted.Im glad I walked away and I hope people learn from this review. WALK AWAY.Sunrise Ford really demonstrated how they treat potential clients during a pandemic.

Always an excellent service! Ever, Marvin and Carlos create a really good atmosphere while working diligently to provide a good and quick service. When your car is in service sunrise ford have an amazing waiting room with sofas, tables and very good WiFi connection.

Dont go here for service...especially if you have to get insurance involved. Dina is the head of the service department and I have never talked to someone who was so rude to a customer. I had an issue with an overpayment and When I attempted to correct the error with a service advisor, I grew more confused and asked to talk to a supervisor so I could understand a little better (i had payed $1550, when i only should have payed $1000 because my insurance reimbursed them directly for an additional supplement). I recieved no help, or further clarification of the error, but a professional that raised her voice at me on the phone, repeatedly interrupted me while i tried to make clarifying questions and made a rude comment that I was unable to understand the situation, although that was the point of the phone call. I made every attempt to make it right, but recieved no help. I am so disappointed in how this turned out and now I am out over $400.

Jessica L was really patient with me when I dropped off my vehicle for a standard oil change. I had multiple smaller concerns and items to go over with her. She was calm to note the items and discuss each one with me. Appreciated her not rushing through or brushing off my needs.

My salesman was extremely helpful in getting me into the right car for my price range and Im happy with choosing Ford!

I spoke with Charlie Pena over the phone regarding a truck I was interested in. He is very pleasant to talk to, so my wife and I stopped in to check it out. About 20 minutes of talking with Charlie we knew we were buying, absolutely no pressure and he made sure the experience was quick and easy. Aside from Charlie was Victor Cornelia. Couldnt have had a better guy handling the paperwork for the purchase. Two great guys that were great to talk to and made sure we left satisfied.

Love the new mustang Mach-E . Test drove it and want

The employee made you feel important and like family.

Great service!! They were able to save me money and not get irritated by my million questions and calculations. This is the second car I have purchased from them and probably won’t be my last. Thanks!

They kept my personal property while they were in the aggressive selling mode

Nice experience during the the paperwork then the inflated price was a bummer. Also I was promised a second key for the car which they never mailed 😞

Jesus was my salesman and he did an amazing job finding the F350 with exactly the features I needed. Im shipping it to Hawaii, and he measured it himself to make sure the shipper could send it. The whole team went out of their way to get this truck to me and every person Ive talked to has been fantastic. Thank you!

These guys were great. Perfect communication. Kept my expectations reasonable – and then exceeded them. Ever in Service was wonderful. Arturo shuttled me to and fro with a smile and good conversation. Miriam at check out was the perfect end to a great experience. Even though Sunrise Ford is NOT my local service location, Ill be going out of my way to use them again. Highly recommended.

Probably this the best car dealership I have ever visited. We bought Ford Mustang 2018 and the staff are over the top friendly and they made the car purchasing experience fun and memorable ! A Huge thank you to Micheal Faina the salesperson and Victor who helped us all the paperwork . These two are the most fantastic people I have ever had the pleasure of doing business with. Their professionalism was outstanding and their care was unmatched. So I highly recomended sunrise ford NoHo for your next car buying experience .

Coming here feels like coming to your second home. You get to see all the great people that helped you get into your Ford, the technicians that keep your vehicle like new, and you see all your fellow Ford lovers chatting it up and thinking about buying another Ford, because, I mean, why not?! I recently bought my second Ford here, and the management team, once again, treated me as if I was a first time shopper, like royalty. They give you the best deal possible and if something seems impossible, they make it possible! You won’t regret coming to Sunrise Ford in North Hollywood, seriously, don’t go anywhere else, go straight to the dealership on Lankershim Blvd. from a personal experience, before I went to purchase my Ford Mustang, I went to two dealerships beforehand, and compared to Ford on Lankershim, they don’t come close to the immaculate service that the Ford on Lankershim offers in all aspects of service to your Ford and service to yourself especially. Enjoy shopping with ease and peace of mind at Sunrise Ford on Lankershim Blvd.!

Do not recommend working with Sunrise Ford in North Hollywood as weve been poorly serviced by the sales agent and sales manager after a recent vehicle purchase on January 18, 2021. The lousy and lying agent Miguel Zapata Olivares misled us to believing that the additional charges and features that we had no idea and we never added - only to find out that they were after signing.After we had negotiated the price of the car, they bring you a white paper where they outline the deal and they circulate the price of the car, on that sheet they have other charges that they never explain or lend you the sheet for you to see it. They focus on marking the price of the car and cover the charges below, then when you accept the price of the car only, they make you sign a paper accepting the price of the car, but what you dont know is that the sheet has other charges for things that the dealer adds to the car without explaining what each extra charge is. (All the extra charges are not on the window sticker)! The agent didnt give us any further detail on certain up charges for what becomes a shady benefit for their own commision. Buying at Sunrise Ford North Hollywood is more expensive because the dealer adds extra packages to the car during their unexplained and shady sales pitch. After one declines additional packages and receives confirmation that they werent added, Sunrise Ford does it anyway - they should be penalized for taking advantage of clients.Watch out with this dealer and be very careful with what they charge you if you decide to buy at Sunrise Ford. Please be aware of the following:VTP plan, $ 595 a little black box - no explanation$395 for unexplained protectionEdge Guard $199 - no explanationAdditional charges that combine for over $3,000 over the span of your finance terms without your own approval. This is how theyre earning top notch commision through a betrayal of service.I called them as I thought that I would get an explanation from sales agent Miguel Zapata Olivares - his response was that Im being a cry baby as if we were in grade school - isnt Ford supposed to provide world class service? Apparently not. Shortly after, I was able to make an appointment with the head of finance Aldo Tapia. He gives me the same lousy run down received from Miguel Olivares - he did not give me the time of day to explain the situation. Additionally, he explained that his sales agent is incapable of making a mistake as if he were not humanly possible. He was arrogant in his response and belittled me several times. He then gave me the contact of another manager, Daemeth Rooney - tried to contact him and got a response after a few days.Darmeth Rooney was super rude and aggressive; he yelled at me and said that he was not going to lose the argument against me (??). He was not going to take any of the deceiving charges off of the contract. He additionally added that he did not care if I take this to court and that I was going to lose because I had already signed. Regardless, he mentioned that he had to defend the dealer, his sales agents, and not the customers. In a cruel and rude way he tells me that he does not care if the sales agent was wrong because I had already signed. He refused to check cameras as he trusts his people and it wouldnt matter anyway because hes never lost a case (arrogance - admitting to fault?). No matter how much I complained and asked to adjust my payment or remove the charges, their solid remained as no. They are rude liars and profiteers, lets see if they yell at a judge like that!The Ford company should solve this chaotic form of service to valuable clients.Please do not buy at this dealer, all vehicles have hidden charges that they do not tell you about - pleas be careful and share!

Love it got my 2020 explorer there great service