Back in the 80s when I did maintenance work we used to order supplies from the Grainger catalog, so I was familiar with them. This weekend a friend of mine and I were trying to plumb a backyard fountain, and we needed a bigger catchment basin, but one that would fit in the space available. A half-round garbage can would be perfect. Ill just run to Smart & Final and pick one up, sez I.None at S&F. Nor Home Depot. Nor True Value. Then I remembered Grainger-- those catalogs had a dozen versions and sizes of EVERYTHING...I tried calling this Grainger location, but it was a fax number. Another LA locations phone number worked tho, and I was able to order the item with the first person I spoke with. A half-round 21-gal can wasnt in stock at any of the nearby locations, but she said shed order it, and it would be ready for pickup by tomorrow morning. (that fast?!) ...Or they could just deliver it to me directly.Great! Lets do that, I said, thinking that even if it didnt arrive until the end of the week, it would save me a trip. Besides, we wouldnt have time to work on the fountain until Wednesday anyway.All right, it will be delivered to your home by tomorrow sometime. (That fast?!?) I couldnt believe an out-of-stock item would appear so quickly at my home. She assured me it would.She was, in a way, wrong. The garbage can was delivered to my home the same day I ordered it! My son was in the front yard when a man in a red & gray Grainger uniform walked up carrying a half-round 21-gallon garbage can. While quizzing my son later I asked what kind of truck he was driving, my son said No truck. He walked here, asked if this was the right address, and handed me your garbage can.I dont think Grainger deliveries are actually made on foot from their distribution center, wherever that is, but this showed a commitment to customer service that is rare these days.They certainly have my business (what there is of it).