They always do a great job for us. Huge thank you to David for being patient and handling all our concerns. I am happy to have my car back looking good.

Very busy place. Many damaged vehicles in their parking lot. My car sat there for 2 weeks untouched so I had to go take insurance photos myself.

Lied to, would no answer my calls. Never deal with the Crain organization again. Stay away from theese people.

Chris is friendly, knowledgeable and knows how to get the job done right the first time. Highly recommended!!⭐⭐⭐⭐⭐

Great people and great work! My truck looks like it was never in an accident! Would definitely use them again!!!

I was planning to write this review previously but I am just getting my car fixed after over a year and a half. I was in a car accident and I had my car fixed at Crain or so I thought. The airbag deployed and front bumper had damage. Crain said it was fixed and a couple of days later the airbag light kept coming on. I called Crain and left messages but no one called back so I took the car back to Crain. The guy that does the paperwork took some handheld device and said it was the passenger airbag and basically said they werent sure what it could be and referred me to the Acura dealership. Well I took it to Acura and they said Crain could have done something when they were fixing it and so they really did not want to touch the car. The light wasnt on at the time so they asked me to bring it back if the light stayed on. Well the light never stayed on. I go back to Crain and asked to speak to a manager. The lady at the front desk went the office behind her and I guess that was the managers office but I am not sure because he never came out. She told him I wanted to speak to a manager and I am not sure what he said but nothing was done once again so I left and have never been back. At that point I was riding around in a car that I wasnt sure had a working airbag. Last week I finally found out the issue with the airbag and it is being fixed by Acura and covered by my insurance. I will never take my vehicle to Crain again. They have a lifetime guarantee on their service and my guarantee was gone when I walked out that door. Please do not take your vehicle here if you do not want your time wasted. I usually give a business a second opportunity to redeem themselves as I did with Crain. The first time crain did work for me, I had to take the car back a second time because they did not fix everything. I thought I would give them a chance this time but they will not get my business a third time. Save yourself some trouble and do not take your vehicle to Crain Collision.

THEY ARE AMAZING HERE!!! U CAN’T TELL I WAS INVOLVED IN A HIT AND RUN!!! THE AUTO TECH WAS SOOO FRIENDLY AND PROFESSIONAL!!! MY CAR LOOKS BRAND NEW ALL THE LINES ARE STRAIGHT COLOR GREAT!!! I JUST LOVE THIS PLACE!! THANK YOU GUYS AGAIN!!#VERYSITISFIEDCUSTOMER

Don’t bring your car here for repairs/estimates. Will take your vin number and claim an accident to databases. Losers. A great place to go is Sally’s body shop in Bryant. Glad I never paid these people money because of their unsavory tactics but to each is their own!!

Amazing staff! The process was super easy and they delivered on everything they promised. Car looks amazing!

DO NOT go here! They have had my car since 9/2, ordered the wrong parts and now waiting on another part. I was told it would be ready last week, then this week, now “hopefully” late tomorrow. Go elsewhere!

Professional people, I like going there.

Terrible service. They forgot a side panel. I didnt notice until I paid and left. They are hard to get a hold of on the phone. They also dont seem organized when you go to pay. I would never go back here.

Slow to respond.

Crain was great however insurance company Progressive - who could have cared less) and housed out of there, seemed to call majority of shots - should be a conflict of interest and was very disappointing.

They did an awful job on my car... First time they said it was ready I could still see the scratch because they tried to buff plastic. The second time after we asked them to repaint the bumper was worse! They left a scratch on my door (looks like they opened it with a key in their hand) they did however fix this so that was a plus . They left chips in the bumper that wasnt there before, and big paint bubbles. After we asked that they fixed this AGAIN they buffed the paint bubbles down. We could still see them and we said something and they just told us it was because I had rock chips before.Its not that anyone was rude to us or hateful, in fact, everyone was very nice, but the quality of their work is terrible! And I would never recommend.

Very nice salesman

Gave me 5000 dollar estimate had it repaired somewhere else for 500..

Great people always friendly