Called early last week to set up my weed treatment program. I was told “they’d be in my neighborhood the next day” and could get my lawn treated then. Was so excited to get started after seeing several of my neighbors lawns!It’s been over a week and still nothing. I called on Thursday to report that no one had come and the receptionist told me she’d look into it and give me a call back. No call back and it’s now next Tuesday. One whole week later. This is unacceptable. There are many lawn care companies to choose with and looks like I have to try someone else out.I tried to work with them in the past as well and this incident reminded me of why I never used them; because I never got a call back the first time after leaving several messages. What’s worse is that I’m leaving town today and my backyard will be locked off so it was a waste when I could’ve gone with another company. Maybe this will get their attention but it’s already too late. I’m canceling this service and will try lawntech next. Will give an update.

We have had great communication and great service from On Hand Lawn Care. Additionally, our lawn now looks amazing - green, thick and weed free!Any issues that arise in a visit, an email is quick to follow.My only challenge is I cannot communicate with the team on site as they don’t communicate well in English. Not unexpected, but an added challenge for things that can be discussed on the spot.We brought on this team of professionals over a year ago now and could not be more pleased.Sabrina ZugermayrLittle Elm Customer

I cannot believe how unprofessional this company has treated me. They are Awful at communication. Will not call me back. I am requesting someone in management or the owner to call me as soon as possible. I can’t seem to get anyone in the office to help me. This has been going on for a couple weeks. I have a few very simple questions that I would like answered. Thank you.