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Stone Fitness Inc
120 Gateway Dr #150, Lincoln, CA 95648, United States
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An
Review №1

I honestly used to enjoy this gym. There were only a couple things that irritated me such as being charged for my membership when closed during the lock downs, being charged for child care when they no longer offered it, (without being reimbursed for either) and lastly, them not opening qt 4:30 like they claimed. The front desk people show up late, arent there when you need them and have no authorization to cancel memberships. Only the manager who is never there can do that. I only came to this gym once in January and had since tried to call the cancel. They never answer the phones so I went in and requested cancellation of my membership as I had moved away from Lincoln. The front desk girl said she did not have the authorization to cancel the membership that we needed to send a letter I wrote a letter for her to give the manager at that time and left. An hour later she called and left a voicemail stating that membership cancellation letters had to be mailed. I mailed my letter a month ago and just got charged over the amount of my membership again. I will be disputing as fraud and putting my review everywhere I can until this is fixed. This is the first bad review Ive ever left but it is much deserved.

Da
Review №2

Ive never had a better experience at a gym. Great gym! Great atmosphere! Plenty of equipment. Great price, what more can you ask for?

Et
Review №3

False Advertisement. Their website clearly states that they are open on Sundays from 6:00 AM - 8:00 PM at the Lincoln location. This was the part of the reason that caused me to sign up due to the gym being open everyday of the week.I took my pre workout and showed up to the doors being locked. Why am I paying $45 a month for broken equipment all across the gym, and false advertising. Fix your website, it’s one thing for google’s hours to be wrong for businesses but not their own website putting out false information.

Su
Review №4

Good workout machines at least the ones that work. Early in the AM is best

Ka
Review №5

I wish I could give this place zero stars. The management is terrible. In order to cancel your membership you have so send in a MAILED letter. My boyfriend and I tried to hand deliver the letter canceling our membership but they wouldn’t accept it. The manager is almost never there (conveniently) and the front desk employee was extremely rude to us. There apparently is only one person working at a time, and they do not have the authorization to cancel memberships - ridiculous! So we kindly asked for the managers number and they, again, did not have the authorization to hand out the managers number.So now I will be sending in a certified letter to cancel my membership to make sure that the gym actually receives the cancellation letter.I would NOT recommend joining this gym!

Cr
Review №6

This is the best place for work-out i enrolling in this gym like 7 years ago and I loved ... this gym is so clean all the time ... 100% recommended

Al
Review №7

Really nice place to work out at

Vi
Review №8

Great place, the front desk workers are always kind.

Ry
Review №9

I was charged for multiple months of membership that they weren’t open for and then for some reason we have to send in a letter with postage to cancel our membership.Like, can’t just bring in a letter or go there in person. You have to physically mail with postage a letter to cancel. I don’t own stamps or letter material because it’s 2020. Makes no sense and is poor customer service designed to very obviously make it harder to cancel.

lo
Review №10

The lack of responsibility of the morning staff is becoming an issue. No one LIKES to get up and be at the gym at 4:30 when it supposedly opens....but for some of us, this is the only option. The opener is repeatedly 5 or more minutes late, up to 15 min - which is all I can sit in the parking lot waiting for them. Who knows what time they actually show up.I like this gym, for its location and convenience, but they need a dedicated, responsible morning staff. Planet Fitness in Rocklin is staffed at all hours, so we know its possible to find help.

bi
Review №11

As myself being a business owner, 2 main things I notice first off in a place where i go are cleanliness, and customer service. Since the new management has taken over, I’ve noticed nothing but the best of both! Amazing and friendly staff. Never over crowded. Never have to wait for a machine to be available. Keep it up, guys!

Tr
Review №12

Gym is great. They make you jump through a bunch of hoops to cancel your membership rather than just electing to cancel, I even went in and talked with the receptionist and was told I have to mail a letter to the owners in order to cancel my membership. On top of that they are still charging me my full membership despite being closed due to COVID. Once Im out I dont plan on coming back and I would not reccomend to any of my friends or family.

Jo
Review №13

This is one of the smallest gyms around. And as a renewing member from Ripped Fitness in the past I was hoping to rejoin to stoned. Hell no! Even as one of the smallest and poorly ran gyms in the area, they have increased the monthly cost to 45$! Thats outrageous

Ku
Review №14

Awesome gym! Two floors, plenty of equipment and no waiting!

Fl
Review №15

I love the environment and people here.. and drinks.. but they restock like once a month.. & Theres no pool, spa, or sauna 😭 And I was led to believe that towels are included... theyre not.. And the tanning booth didnt turn on.. still.. Im glad its here.. its good enough. Much better for someone else if youre into stuff like yoga and jogging: Personally my injuries require swimming and I naturally walk several miles a day so its kind of silly that Im locked into the year of membership, but at least its not expensive

Vi
Review №16

Gym has been beautifully clean, offers, personal training, Love all the equipment to choose from. I love to go upstairs and enjoy the many varieties of equipment. Super friendly staff. Love the location.

Br
Review №17

I love this gym! The environment is soo welcoming! The classes are so much fun and the trainers always make sure you are doing the move correctly so you wont hurt yourself. Im a full time mom and this is my getaway during school hours. And again the classes are amazing. If you have never tried them just go and do it because you wont stop and you will be sooo happy you started! - Julie

Al
Review №18

This gym has everything I need and I love coming here. Its super clean, well organized and the classes and child care are amazing!

Ro
Review №19

Im giving 5 stars because as a business owner who has taken over previous business I know how challenging it can be. However, I am leaving this review because as a customer Im disappinted in the level of standard for cleanliness. I believe it is a little cleaner than the previous owners but comparing with low standards is never a good thing. Compare with high standards and try to emulate those. If we compare with how it was before which we all know was terrible, then how much really has to be done to be better than the last owners? Not much. Why not go to LifeTime Fitness and compare with them or Villa Sport in terms of cleanliness and maintenance standards? I briefly met the owner, or at least the son, not sure of the relationship but he introduced himself as my mom owns the building and he seemed professional, welcoming and very positive about making improvements. I believed in HIS story that they were passionate about making things a high standard rather than looking around for myself, and I purchased 6 months in advance, who wouldnt, the price is right. As Ive been working out though I have noticed that the cleanliness is actually very poor. The cardio machines are especially bad with layers of dirt almost like dried mud all over the area where the feet go, dust and debris all around and under the machines and layers of buildup around other extremities. The free weight area is also very dirty with layers of buildup over the extremities and under. Padding is ripped and torn on many, if not most of the machines. Corners are full of dust bunnies and garbage is visible in various areas. This is from coming and observing over the course of about 3 weeks so it isnt a one time observation. With all that said, I am disappointed because all that it would take is a group of 3 to 5 people, maybe the family of owners or even a group of volunteers from members (Id volunteer), to go in one day and do some deep cleaning and detailing to make all the machines sparkle like new and then move equipment enough to clean under and around. Then it would only take daily keep up in sections of the facility to maintain this new look. Granted it would take a little money but the padding should be fixed asap as well and mark that as an expense for the cost of new business, or at least the worst ones, there are some that are pretty bad. If those padding and the cleanliness were to be fixed and then maintained from there, then I have no doubt that this place would be recognized as pristine and a premier workout facility rather than just its the only option in Lincoln at least its better than the previous owners. If this can be accomplished within the 6 months of my membership I know I will stay, and if not, I would rather pay ridiculously high prices and drive to Roseville for either Lifetime Fitness or Villa Sport. Again, great potential for having a really great place here in Lincoln, I really hope the new ownership takes initiative and goes above and beyond to provide excellence! So far the service has been just fine so that is also a huge plus! Sew

Sa
Review №20

OPEN! Abby is very nice!

Br
Review №21

Such a fun and clean facility. I love the environment and the vibe right when I walk in! Definitely recommend working out here.

Le
Review №22

WORST customer service!!! California Ripped moved me to their Lincoln office when their Roseville location closed. It took pulling teeth to get them to remove my contract and go to Cal Fit. This was back in February. They sold my credit info to Stone Fitness, who has been charging my account since they took over. Mind you, I was not charged by Ripped Fitness after February. Then, I was mysteriously charged from August on without my knowing. The manager was defensive the moment I called. I asked to talk to the manager and she said Why do you want to talk to the manager? As opposed to, Im the manager, how can I help you?. In fact, she did not divulge that she was the manager until I asked. She said they sent a letter. No letter. She said it was my fault that I didnt catch it earlier. She said they cant refund the money taken out because this happened to so many people that they would go broke if they refunded everyone. She said they just took the money out automatically and hoped that the people they were taking money from were all still customers. TERRIBLE business model, terrible customer service.

Ru
Review №23

It has a great collection of free weights and machines. The best gym in the lincoln area, at a good price.

Os
Review №24

First time there really love the environment especially staff Brooke and Zack they know how to answer every question I asked them cant wait to go back if youre looking for a friendly clean environment this is the place even though its a gym its very clean and staff are very helpful

Ke
Review №25

Great gym. The new owner has definitely improved the experience.

Ke
Review №26

Why are we being charged for our monthly fee when the facility is closed. This is awful.

Ar
Review №27

Brooke is awesome and very helpful ! New owners are doing good things to this place. Really recommend this gym ! Lots of options for weight lifting and cardio 👍

He
Review №28

The environment is so friendly and welcoming. I love working out here.

Ca
Review №29

Clean gym but impossible to get help with how to use machines. I have many health issues and want to build myself back up. Cant afford $550 a month for a trainer to tell me which machines to use.

Li
Review №30

I love the gym !!! The front desk and new owner are great!

Ma
Review №31

We just joined! Can’t wait to come and use the facilitirles!

St
Review №32

Awesome gym and awesome owner

Information
5 Photos
32 Comments
3.9 Rating
  • Address:120 Gateway Dr #150, Lincoln, CA 95648, United States
  • Site:http://stonefitcalifornia.com/
  • Phone:+1 916-253-9265
Categories
  • Fitness center
  • Gym
  • Physical fitness program
Working hours
  • Monday:6am–8pm
  • Tuesday:Closed
  • Wednesday:4:30am–8pm
  • Thursday:4:30am–8pm
  • Friday:4:30am–8pm
  • Saturday:4:30am–8pm
  • Sunday:4:30am–8pm
Highlights
  • Active military discounts:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Membership required:Yes
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