Terrible Service. But if you change service, you have to wait another month to get taken off their system and continue paying for said service. Constantly had call issues. Technical support was not helpful. Nothing was ever resolved. Switched providers out of desperation

I am unable to give this company a one star rating, but have to in order to post. Windstreams customer service is horrible and obviously just a call center overseas. Our building has been without phone service for four days and Windstream finally sent a technician on the third day and he could not figure out why our phones would not work. Windstream is supposedly going to call AT&T to find out what is going on at AT&Ts end. Windstream is the worse carrier and has to overcharge clients due to their reorganization.

Windstream is the worst! Do --NOT-- use them! I had 110 calls (over the space of 30 minutes) on our bill to Caribbean. Made at 5am... (we open at 830am, close 5pm). Windstream said we made them, so we owe them. Bill was $10,000, yes 10K. I said their system got hacked. We have a very old (1990s) phone system, and it cant be hacked. Our phone system does not connect to the internet. But the Windstream interface box they furnished us in 2005, DOES connect to internet. They got hacked, and they are trying to collect from us. TOTALLY BOGUS!! Customer service no help at all. Do --NOT-- even consider Windstream

For starters, I have used Windstream for 14+ years on a T-1 line. Recently I switched to VOIP and have unsuccessfully been able to cancel. Told I cant via email and when you do it over the phone, they say it takes 30 days. No wonder they are in bankruptcy. You should be able to turn off your service as quickly as they turn it on for you. Also, needless to say, I saved big money going to VOIP.

I would recommend staying clear of Windstream, the service was spotty and the customer service is worse. Canceling a contract with them will inevitably end up collections due to a fine print process that they do not help you with. It is shocking how much they take advantage of their customers.

DO NOT GET WINDSTREAM SERVICE! I have never been compelled to write a negative review. However, I have spent more time, money, energy, and aggravation hitting my head against the brick wall of their customer service than on all other services Ive ever used in my entire life... combined. Theyre expensive, so bureaucratic that NOTHING gets done and NOBODY is accountable to ANYTHING, they take FOR.EV.ER to get anything accomplished, and when anything finally does get done, its subpar. I am so beyond disappointed with Windstream. Save yourself and HARD PASS on them for services.

34 days in a row without 24 continuous hours of service, lies from the tech support that cables have been replaced, equipment has been replaced, & my personal favorite a part has been sent to our home office for study. Lies from field service techs who claim they are on their way and are working on it nowUpdate 3/8/2018 - This is the most poorly managed organization. Their field technicians will tell the on-site POC one thing and tell the main office something completely different. Management is completely useless. Their job is to write things down, nod, and wish you a good day. Problems never get fixed. Issues go unresolved for weeks or months. Days will go by before a truck shows up on-site to repair anything.A massive amount of energy is used by Windstream keeping their customers in the dark, confused, and wanting.

Someone with an IP address connected to this business has been trying to hack into our website.