To start: Not professional, Communication is off the charts bad!!!!!! And trying to get through the Lansing MI Office is close to an act of Got. I would not recommend these people to debug anything. IF you succeed in getting a live person, you cant get straight answers, and good luck getting a rescheduled appointment. Paid over $1500 for Bed Bug treatment...still have them, and was just told I HAVE TO CALL TO MAKE A RECHECK APPOINTMENT! They apparently dont just schedule you for the promised followups. Bottom wont ever use them again.

I could not be more displeased with Terminix service. A couple years ago when I had some exclusion work done for bats, it was alright. However, with each passing year, it became harder and harder to get someone to come out and actually perform work that I had already paid for. I have made countless attempts to get scheduled and nearly all of them were ignored.My most recent experience has been abysmal. I already have an exclusion plan for bats, but there are bats in the attic once more. I attempted to make appointments starting a month ago. I finally got one appointment scheduled, only for no one to show up. Then bats started making it into my living space, and I couldnt even reach Terminix. I have been following up for three weeks since that original appointment to actually get someone out here to do the work, but each time I get ahold someone (either via live chat or phone) they arent actually a part of the local office and assure me that someone will get back to me within a couple days (they havent).Im cancelling my service today and requesting a refund for work that was never done. The live chat queue is currently at about 3 hours, but there is no way Im letting them off the hook. Wish me luck.FIND A DIFFERENT COMPANY (your sanity depends on it).

Double charged me 2500 bucks dont know how these poeple sleep at night would never use terminax, will be letting all my other business owners know about this and will be moving forwsrd withba different comaony. I now have to go to SMALL CLAIM COURT

Paul the new technician was absolutely AWESOME a breath of freshness giving us confidence that he prefects his job. He was just more that I can explain in making us feel confidence in Terminix again. He definitely deserves a score much higher than 10 like maybe 1000 :)

Terminix has now taken care of our house for about a year and a half. I have continued service with this company because I have come to know and trust the specific technician that they send out. He is very good at what he does and is incredibly personable and full of joy. It is nice to work with someone that has a passion for what they do, and a love and respect for the customer they help.

I was able to get an appointment easily, with reasonable prices. We had an ant infestation in the neighborhood and a couple of mice got into the attic. The entomologist, Scott, actually called a day early because there had been a cancellation. He was informative, efficient, friendly, and helped me understand when to expect to see a difference and what to keep an eye out for like sealing windows. I have already recommended Terminix, and Scott specifically.

We called Terminex to get rid of some ants and bees at our home. The price is very fair for quarterly service. If you need visits in between, the company is reasonable and the price is right. Our tech is always friendly, knowledgeable and professional. I highly recommend this company if you are in need of pest control.

Scheduled for an inspector to come out 8am-10am. I woke up early to be sure I was up when they called. No call no show. I called the company and they handled it poorly and did not fix the situation. I made the appointment Friday in hopes to get our bee problem taken care of ASAP. Now we’re stuck waiting until Monday to get anyone out here. Extremely irritated and will never use this company in the future.

Awesome service. Let you know what they are doing and when. Respectful employees, always.

Terminex has provided protection for our house for many years. There have never been any problems. The representative who did our most recent inspection was courteous and friendly. He did a detailed inspection and found no issues.

I have had a horrible experience with Terminix. I have called and emailed multiple times about the mosquito treatment not working. Everytime they tell me that they are sending someone out and they never do. I wait on the phone for ever and never get someone local. They always tell me someone will call me to schedule and they never do. I will never use Terminix again. I will use a local company that will respond to me.

The service you guys supply does a good job year round to control spider, bugs, mice, etc. Your service is very much appreciated.

Scott is the best couldnt ask for a better person to do the job . That man needs a raise !!

I had tried three different insecticides. After one visit the bees died with 24 hours.

A complete nightmare!!! Don’t ever book with this company. Attempted to book with them to have the yard sprayed naturally for ticks. Booked the appointment on Monday 7/12 for service on 7/14 between 8am -12 pm (have the contract for this date in hand) paid $199 deposit/reservation hold, when nobody showed up I called the “local number”(which goes all over the country to virtual representatives- I know because I called 12 times) to be told that the representative made a mistake and put us in for August 11, 2021 they had no explanations why or what to do other than I need to contact my local office. Which has deemed impossible, I have escalated my order/concern four times, they were unable to reach Troy, Bruce or Fiona at any point in 24 hr period to my knowledge, they emailed them, called them, and emailed and called and again, there is no corporate headquarters to complain to only a giant circle of virtual representatives that can’t help in any way. At 3:42pm yesterday there was a terminix truck at meijer (shopping I’m assuming) but nobody can call me back or their own headquarters/managers back. This company is a joke and when I called Orkin I was told that many many many people call them with the same problem and switch back to them because of this exact problem. Don’t waste your time! Call Orkin or another local company to begin with. Terminix recording (that I listened to for hours yesterday and today) states all of these things that are 💯 untrue, “like 24 hr resolution, 80 years of national backing - there is no backing or help at corporate or local level. Don’t believe any of it local or national! Contract #21747548 for service never done on 7/14 between 8am - 12pm

Bait and switch, the price will suddenly jump up right before you confirm your payment and you have to pay in advance and they make it sound like you need them every 3 months. Call The Bug Man instead.

I had a scheduled appt for 6/9/21 to which I had a no call no show from my local branch. I called the 800 number to see what the problem was. They informed that when they made the appt, they did not assign a technician. They said they would have someone contact me. I havent heard a word. I then called the 800 number back and finally got in touch with my local branch operator. They told me I could get an appt the following day between 7pm and 9pm. Unacceptable! I shouldnt have to sit around all weekend based on their performance. I said I want it done today. I was informed that someone would get a hold of me by 3pm as I requested. I informed the representative that I believe that they would let me down and no one would call. Still no call. this is by far the worst customer service Ive received from any business. I will be sure to inform every single sole I know to not use Termininx. Done!

Service was incomplete. Paid for them to get rid of some pests but theyre still here. I called and spoke to them 3 times to get another appointment but almost a month later and still no one has been back. My next call will be for a refund

Im so not happy. I would never use their services and thats my personal opinion. Very unprofessional.

After Chris didn’t show for my appointment 2 days in a row, I was lucky enough to have Scott come out and be my technician and he was perfect! He was kind enough to keep quiet so he wouldn’t wake my baby & kids, he also did a phenomenal job and was the kindest person I’ve ever met! The 5 stars goes all to Scott. Give that man a raise!

I usually use the Bug Guy for my exterminator needs but they werent able to get out for a few days. I didnt call Terminex directly, but filled out a form on Thumbtack. They called me 3 times in one day to schedule the appointment. I scheduled a time to come out for a quote on wasp removal with the first caller. They wouldnt give me a high/low estimate over the phone and pushed some sales tactics to try to make me feel silly for even asking. They then tried to sell me the monthly plan which I declined, just wanting the wasp removal. At around 6 pm the local guy called me about the issue and immediately went into the pitch for the monthly fee service. After declining he told me it would be 300 to remove the nest only. I decided to wait for the Bug Guy who quoted me half that.

Our service technician has been professional and friendly. There was an immediate improvement after the first inspection and treatment. The quarterly service calls have maintained our low-to-no spider sighting indoors. Thank you for the fantastic experience!

Took the money out my account and didnt even show up I had to get refund!

Total waste of money!! Techs never had adequate amount of supplies because they were always “running out.” I’m actually thinking about suing this company in small claims to get my money back.

They use to be good but since the pandemic they have declined immensely

So far, so good. No wasps where the treatment was applied.

Customer service from James is excellent. Calls ahead, lets me know when he is on the way and checks out with me when he leaves.

Scott took care of my problems. Great tech!

Terry my tech does a nice job communicates before and after her visits and performs my service.

I think I pay a little to much for them to spray around the house. I am at work when they show up so they can’t spray inside.

Scott is the best but when I call to make sure I am “NOT” on auto pay. I could not get on the web site to pay so had to do it online by your Automated system and when it was done I think she said I was now enrolled on the auto pay I do not want auto pay I have called several times for two days and cannot get anybody live to answer the phone I have a sent text messages with a promise that they will return my call or my text have heard nothing

We had Scott in the past and was very happy with him and was fortunate to have Jacob who we were just as happy with. He was very knowledgeable in his field and very personable and made us feel secure with this company.

I used Terminix a few years ago and I didnt see but two spiders in two years. They didnt even have to spray inside! These guys take care of business. I hate pests and they are an answer to creepy crawly worries.God bless you guys for the peace of mind. Thank you Terry Carleton for always delivering great service with excellent results!

Very understanding with the scheduling

I had an appointment scheduled for 10.13.20. Someone called me the night before on 10.12.20 to ask about my bee problem (I scheduled my appointment for boxelder bugs). The gentleman said I didnt have an appointment in the system. I took Tuesday morning off work for this appointment. Called the 800 number and requested a call back, they called back on 10.15.20. I told them I didnt need there service and to remove my credit card info. The gentlemen said that he removed the info. Long story short I received a call on 10.18.20 from an exterminator that he was coming out today (Monday) to treat my bug problem. I canceled this appointment! Their communication is terrible and they are not reliable!

I had them scheduled to come out Saturday with the window of 10 am to 12 pm. They never arrived. I called at 12:30 pm and was told by the call center to give them more time. I gave them an hour and a half before I called back. They then said they would call the person who was suppose to come out, then give me a call back. They never called. No one ever showed up. This is incredibly unprofessional. I wont be using them....even if they ever did show up.

Great for controlling unwanted guests. Bees, spiders, ants etc.

In short...Horrible communicationLack of work ethicDidnt finish!Lack of timeframe responsibilityUnorganizedDuring the inspection, we are told no prep work, when they show up to spray there was prep work and no one was ready (which was obviously our fault), they couldnt get started. So there scheduled to come and dont show up (were all ready), unfortunately they show up on a different day and could only spray one apt. Needless to say there not happy at this point and need to come out AGAIN to finish. They come back 3-4 weeks later (LATE!)to spray the rest, (mind you they were supposed to do a two week follow-up in-between on the place that was already sprayed). Well, sorry to say, they didnt do a follow-up for the second spray either or bring enough equipment to complete it in the first place.

How do they finally came they took care of the bugs

Did not show up

Our service has been great. We credit the knowledge and experience our service tech Scott For keeping our homes bug free.

Weve used Terminix for 20+ years. Weve had two fabulous technicians over the years, most recently Juan. For the service people themselves, I would give them 5 stars! Ive attempted to contact customer service a few times in the past with littlt to no response back, for that only 4 stars. Over the years, the price has steadily increased, but that happens with all businesses/products.

They came out and sprayed the yellowjackets I was having problems with but whatever they used it didnt kill them so I called them back up and told them and they scheduled another appointment but they never called or showed up now Im having trouble getting my money back its been over a month now I would not recommend these guys ever they dont back there guarantee

Terry Carleton is a fantastic Terminix associate! He always reaches out to us proactively before our appointment, listens to our concerns/questions, executes on the plan, and immediately follows up with us to update us on his progress and treatments to our house and yard. We have had other pest service control technicians (other companies) who delivered very mixed results - with Terry, we have had no issues at all with ants/bugs/spiders in the house since hes been taking care of our place. To top it off, hes extremely friendly and personable, making our conversations and interactions easy and pleasant. Well done, Terry! We look forward to continuing to work with you and Terminix!

I had paid $199.00 for a treatment for ants and bee extermination , I was told that if their are signs of ether after treatment then call back for another treatment. The bees including the nest has not left plus I call the answering service left a message with no return call response. This is not good business.

Excellent service

Shocking! Scheduled an appointment and was told they would call 40 minutes before arriving. NO CALL, NO SHOW. Tried calling and was put on hold to customer service for 25 minute before hanging up and taking my business elsewhere.

Nice fast service wasnt trying to give us stuff we didnt need.

Zero stars! Terminix has lost my business, and I will be discouraging anyone I know from using their services. The last trip to the house, I heard the technician pull in the drive; he rang the doorbell but was already pulling away in his truck by the time I got to the door. I had no idea he was even coming that day (so much for scheduling), and then he didnt even do a treatment. Yet my card was still billed $129? I tried to call and find out why, and couldnt even get the number for the Lansing location. I could only get the main 800 number for Terminix corporate. After a long process of wading through automated menus, I was finally connected to a real human. I was then transferred to the local office. After a discusdion with their branch manager, I was told that I would be refunded the $129, and my account cancelled, and would receive email confirmation. I didnt receive an email until the next day, and it was only a duplicate copy of the last visit details. It is now a month later. Still no refund. I called again today, and spoke with a woman in their customer service department. She was able to confirm the account cancellation just 3 days ago. It took that long to cancel? And there was no record of an approved refund. She checked on it for me, but was unable to reach the branch manager. She put in a request for a refund, telling me it would take 1-2 days to reach the branch. They would then determine if approved. Really????? The same manager who already told me a month ago that she was sending the refund request to corporate? $129 isnt the problem; it is the principle involved. Terrible business ethic. I will be pursuing this simply because I know it must have happened to others based on the few negative reviews I have seen. Obviously the favorable reviews are for locations OTHER than Lansing. Beware of this crooked outfit - they will double talk and pass the buck between branch and corporate knowing most give up on them. I, however, will not.

A minor scheduling issue occurred but it was resolved. So far so good but its only been a few.

Juan was great, on time, and very polite. We live in Flushing and had a serious issue with black ants in my house and pole barn. The next day hundreds of dead ants...vacuumed them all up and not an ant was seen until about 2 weeks later. We called and they came right back out with a 2nd application and we havent seen ONE black ant, or spider since.

Will never use them again. Impossible to get ahold of the sales rep to schedule .

We enjoy the fellows when they come to our house in Ypsilanti. They seem to know their jobs very well and make contact with us at the beginning and end. When we have questions, they have good answers and give us information to follow. Were very pleased with Terminix!Dr. Judy Williston

The technicians are wonderful and knowledgeable and care about their customers, but the company itself refuses to get back with you and dont stand behind their work. You have to pay for a warranty for the work upfront, otherwise they do not stand behind it, not even for a year.

Terminix is always very professional and efficient. Their home service representatives are prompt, courteous, and competent. I find their service to be more than adequate and have never had any issues in my home they could not, or did not, correct.

Great staff! Always receive prompt service when assistance is needed.

Always great technicians! I think the cost is low for the peace of mind their service provides me. Thanks!

On Wednesday, I scheduled an appointment for 10-12am on Saturday morning. I get an email confirming my 10am appointment. Cool.Friday morning, Scott from Terminix called and left a voicemail “to set a time for your house control treatment, you can call me at # or I will continue to try”. That was it, he called once. I called his number and it goes straight to a generic voicemail that repeats the phone number. Not a big deal, my appointment I’d scheduled was for Saturday between 10-12, so he’ll show up or call before then, I thought.Saturday 12pm. Nothing. No person showed up, no call, no email.I sign up for their online account and log in to learn they have rescheduled me for Wednesday between 5-7pm without notice.No phone call to state a new time or date was issued. No email, nothing. I called Scott’s number at noon, and again, straight to voicemail. I leave a voicemail this time. It’s now 5:30pm and still haven’t heard from anyone.So I call the 1-866 number, and talk to a lady who didn’t know why the “scheduled” appointment was changed. She tried to contact the technician and service manager, and surprise surprise, she couldn’t get ahold of them.Terminix had convinced me when I’d scheduled the original appointment to sign up for a contract for quarterly treatments. Decided to terminate my contract and account, because why would I ever want to go through this again every three months. I’m sure their treatments are good, but because of their awful Customer Service, I’ll never find out.

The Terminex technician, Anthony Finch, showed up when he said he would, was very friendly, knowledgeable, and helpful. He made me feel like a valued customer. The payment options made it affordable.

Michael was very helpful, professional and friendly. He went above and beyond what was minimally required for his visit. I would love to have him service our home next year!

Felt like I was being invaded by ants, tried myself to take care of them last summer & they came back this year with a vengeance! ! Happy to say that I called Terminix! 😘

Charles Spaniolo came by today from the Lansing office to check on a possible termite situation. He arrived on time, and was very courteous and professional. Charles gave us lots of info, and suggested that no treatments were needed at this time. We were very appreciative of the knowledge he shared and the lack of pressure to buy something. I would highly recommend him to anyone looking for pest control information and service.

Worst company ever for customer service. 2 no shows. Second no show was from manager who promised to make it right. My time is valuable and they seem to not care. No proof of second visit but charge on charge card without notice. Had to charge first visit. Was prepared to write check for second visit. Cant get them to come back. Even with promises from manager. Awful business practice. Never ever will recommend.

I would highly recommend terminix for all your pest problems. The specialist was very professional,polite and he explained everything to us. We had a bad flea infestation and tried everything with little to no results I wish I would had called them first with in a few hours of him treating the inside and outside of our home we seen huge results and not with just fleas it took care of a long list of other bugs to like spiders, silverfish, boxelder bugs and list goes I would recommend that if you have bug problems dont waste your money trying to do it yourself leave to the professionals at terminix youll be glad you did .

The tech that came to the house was through. He explained the details to me before starting. He was quick and professional. I was very pleased

Did not get rid of ants and spiders. When we requested they come out again they never showed up. Their website claims 100% satisfaction but good luck trying to get your money back. Fiona Shubrook is the area manager and she does not respond to phone calls or emails.

Juan Coss was so professional and informative that I think may others would benefit from such great service. Great customer service is what builds a company... Juan helped yours grow! 🙂

Great place to work

Had terminix mosquito service last year they used a garlic based spray worked great they switched to something else this year without notifying me this new stuff did not work cancelled my service they didnt seem to care

Charlie and Dawn were great! Dawn was very personable and went above and beyond my expectations.

Steve, the tech who completed the work on our two houses, was very through in his pre-inspection and pointed out more infestations to us prior to beginning the applications. He worked hard and got both houses done right away.

Wife and I are happy with the service they offer.

A responsive crew and good product have fixed my mosquito problem. Keep up the good work through the summer😊!

Great customer service. Very happy to continue the every three month service and when additional service is requested, they respond quickly.

The tech was knowledgeable, thorough and genuinely committed to helping us resolve the issue with mice and the unknown critters in the attic.

I have had THE WORST experience and I have only been a customer for about 2 weeks!! Cant get a hold of anyone at the local office (keep getting redirected to the corporate office) and have had three no-show appointments!!

Very helpfully and truly care to help

Since my account set up terminex service has been easy to use and always on time.

Quick response time from my first email .easy to schedule. Great technician.

Paul Roberts was professional, honest and he provided me with additional information

I LOVE Juan Coss. Hes always on time, and I never really even know hes there. I just dont know anyone looking for service right now.

MIke was polite and very considerate of us and our house. The bugs are not showing back up so we are happy.

Great all around service and personnel

I have used terminix in the past. And I was please with the service I received. So I decided to go with them again. My technician was on time and very professional

WORST COMPANY TO DEAL WITH. I AM TALKING ABOUT LANSING, MI BRANCH. THEY MERGED WITH MOLE MAN COMPANY. A BUNCH OF LIES AND GARBAGE TO STEAL YOUR MONEY. WORST EXPERIENCE EVER. WHEN WE NOTICED PROBLEM STILL EXIST, AFTER THEY TOOK MY MONEY, THEY DIDNT EVEN RETURN THE PHONE CALL ABOUT THE PROBLEM. DOOO NOOOT WAIST YOUR MONEY. GO WITH SOMEBODY ELSE.

I think that this is full of fake reviews. In any case, this company quoted me $2700 to seal my 3 year old house against mice. They stated it would take them 3 hours. What a bunch of scam artists. I called a local small company and the owner found the likely spot and caulked it for free.

Good service, friendly and knowledgeable staff.

Nates friendliness and thoroughness was exceptional!

They goood

Great customer service

Timely and effective service!

They only want to sell you stuff. Ignore this company

Very professional, havent seen any pests since the service. Glad they use a local guy to service the area.

Great company!

285 for a termite inspection