Over the weekend I read the reviews. Today I called Solid Solutions and they answered quickly and were very professional and friendly. Great customer service they got me in today. So I’m not sure what all the hating is about . I give them 5 Stars for great service.

The lady behind the counter was cool. They impounded the roommates car. Took her down to claim her personal items from the vehicle. Its a tow yard, they impound vehicles, way over charge, and maybe lose peoples things out of the cars. I dont know. They were brutal with the belongs, but hey dont get your car impounded and your things stay safe.

I’m posting this review on behalf of my friend. She went to solid solutions today to pick up her belongings that were in her vehicle when it got repossessed weeks ago. Like all the other reviews you have to wait for an appointment etc. just to get your items back. When they gave her her bag of items they told her to open it when she gets home, good thing she new better. She opened the bag and her husbands wedding ring was missing. She was taking it to the jewelry shop the next day and had it in the car when it was taken. The employees assured her that the thief that works there has since been fired but who’s to say if that’s true or not. If anyone has a theft complaint after this post then we know it is not true and we will possibly move forward with legal action. It’s one thing to go through hard times financially but it’s another thing to kick a person while they are down. She paid all her fees and got her car back and this is the result of her trying to make it right. We will be monitoring this review site so that we can push forward with further action.

Got my car repossessed by this company. Made my payment to the car company everything was taken care of till I called to get my car released to me. 45 min on hold so I grabbed another cell phone and blocked my ID and called and they picked up within 15 min while my other phone is still on hold. They hung up on me,and the second time I called I heard the representative cuss very softly because she had to deal with me. And when I told her I needed my car right away to so I could take my kids to school and I could go to work she told me they were booked for the day. Worse customer service ever. Wouldnt be surprised if they steal stuff from my car. Would give a 0 but cant.

Worst company ever. I need my medication thats is inside my vehicle. Apparently my vehicle hasnt been processed. Towed at 3am. I have no option but to wait tell tomorrow. Hopefully I can get my medication. Otherwise Ill be in life threating trouble. These people are scam artist. Ill update as soon as I know something new.

I talked to Monica over the phone and I asked her a few questions. She was so helpful! Cant wait to get my car back!

How is this even a legally functioning business?😂 Retards. Literal retards.Might want to take the 24/7 out of your name.

I understand they had to repossess my vehicle but I only care for my belongings.. I hate this company i have tried all morning they had me on hold for 47min.! And the agent who answered was rude and disrespectful she said she couldnt give me my belongings today because they just picked up my car and I have to wait 24hrs-48hrs to get an appt. I explained to them I need my sons cardiologist. Paperwork I have to take to hospital and they would not even care!!! She hung up on me.I am putting a claim against the Toyota financial, Primeritus to the state and BBB, and consumer agency... Those cardio papers are really important my son needs surgery..

It would be nice if they answered their dam phone .....

Samantha and Katie are both idiots be aware dont even want to give a star because they havent earned it WORST SERVICE EVER ! CANT EVEN STRESS THAT ENOUGH. I WAS HELD ON THE PHONE FOR AN 1HR BEFORE THEY ANSWERED AND THEN CALLED ON A BLOCKED PHONE PUSHED 2 FOR NON REPOSSESSIONS AND THEY ANSWERED RIGHT AWAY ! IGNORANT RUDE PEOPLE

I’m giving the company as a WHOLE a ZERO for customer service and the way they maintain and handle their clients “clients”. First off, they are a third party repo company, meaning your lender hires one company from r the repo and then that company hires those”tow yard” Solid Solutions. They are going to make money any way possible, whether it be “inventory” of stuff in car etc appts only etc. Know now, they ARE GOING TO MAKE YOU WAIT. Days. No matter how irate, demanding, tearful, saddest story on the planet. They. Do. Not. Care. You WILL BE CALLING for days “, placed on hold for hours and then hung up on .calling and it just ringing. I did it for 2 days. You can show up at the tow yard and not one person will be there for an appt. you will not get your car back unless your appt is scheduled. I did that also. You are calling Sacramento, not the actual tow yard, all your paperwork is faxed from that said location. They are pulling the strings not the poor people at the tow yard. I will I will say my experience when I went to pick up my car was excellent. Nothing was went thru, they were above and beyond nice to me and explained everything in detail to me. I did this to myself, I didn’t pay what I needed to, it doesn’t excuse the fact they are absolutely the worst company to deal with in SACRAMENTO. Not La Mesa. You don’t deal with them until you walk thru the door. Try to understand attitude is everything. They are just doing as they are told. Does it suck you are going thru this? Yes. Probably I’m the top 5 of worst things ever. This company is a nightmare. As for my experience in La Mesa they treated me just like I treated them.

I understand that they had to take my vehicle but did they have to go inside and steal all my expensive power tools my lawyer will be contacting the BBB and the state investigater

Imposible to be able to talk to someone by phone, takes for ever......

Worst service in history ever! i paid my payments and had a release already in there hands by 8am Friday morning and they made me wait until Monday to keep my car their. They said California law says they have to completely empty the vehicle even tho they had my release for the car and that it would be boxed. I get there 5 min early and she tells me I have to wait outside for that 5 min before she could help meanwhile she was doing nothing then I get my car and they boxed nothing!!! They rummaged thru my car!!! It was like someone broke in and went thru everything and then I at home and there is a huge scratch on my car not to mention they misplaced a piece to my inside console!!! Worst ever in history and I plan on filing complaints every where !!!

Called 10/04/2016 to book an appointment to pick up my belongings, after calling 5 consecutive times, they answered on the 6th call. They notified me that the lot was booked with appointments for the day, and that Id have to call back the following day at 9am.The following day: 10/05/2016 I began dialing their phone number at 9:13am. I called 12 consecutive times between 9:13 and 9:49am with no answer. I called 3 more times starting at 9:52 and they finally answered on the 16th call at 10:07am. I spoke with a vey nice person named Sisha who informed me that she had just walked in to her shift at 10am and the lot is already booked. So my 16 phone calls were in vain because there was nothing she could do for me. I smell a lawsuit

Wish i could give these bastards a zero. Ive filed a complaint with the Bureau of Security and Investigations foe the excessive hold times, appointment only policy and their rude ass staff. They are illegally holding my car cause their lot manager is not in tomorrow and have to wait till Thursday. Send all your complaints to The Bureau of Security and Investigations.

Horrible service, they dont call back when they say they will, they will have you on hold for 15 minutes just to say the person isnt there. i made a claim 5 weeks ago and they havent attempted one time to call back. Worst service Ive ever dealt with.

They dont even deserve a star there service is crappy and you go no wear after 2 hang ups and being on hold for more than 2 hours and being told I was caller 2 and on hold for another 30 minutes I hope no one gas to deal with these lazy ass hats

I tried to dial their number for multiple times, But no one answered and it kept making that weird noise

This place is a joke. You have to make appointment to pick up your car. Customer service representatives are so rude and unprofessional.

Dumb ass company. Worst customer service.i hate that i had to deal with this company.worat ever.

I have been trying to reach this company for 3-4 days, it says you have to make appointment to meet someone at yard....well how can you if they dont answer the phone

Yeah it was my for letting my car get repo, but what a bunch of tiffs took some of personal vehicle and dont a list of inventory of what was in the car. True definition of bad customer services !!!

They hold your vehicle hours after its released back to you to take everything out of your vehicle and return it to you wet taking inventory but yet want to be payed for storing your stuff they took out separately from your vehicle to soak

They need to learn to pick up the phone

Worst customer service ever. They actually dont know what Customer Servuce is AND it takes them 10min to answer their phone.

Been calling for 2 days with no answer.on hold for over 30 min at time with no answer.who are these people? This company is really frustrating.I just need an appointment and they dont answer like they are so busy.this makes no sense to me.I want the address to this place.can anyone provide it.? Help.!

They dont pick up for vehicles that are towed and they keep you on hold for ever.And they dont even put their hours on google.

Followed me from my house to a Doctors office 30 miles away and left me stranded with no notice.

Worst customer service ever ! They need to be shutdown

Do not ever use these people

The worst service ever

👎THUMBS DOWN👎

😠😠