user
Humphreys Small Engine Repair
7620 Maynardville Pike, Knoxville, TN 37938, United States
Appearance
Humphreys Small Engine Repair

Comments
ja
Review №1

Great help on getting my cub cadet fixed under warranty they had to fight with the company but.it was a factory defected.

Ta
Review №2

Very nice people. They do good work at a great price. I will continue to bring mowers here and recommend others to do the same. You wont be disappointed.

as
Review №3

Great customer service and prices you all are awesome

Je
Review №4

Very helpful, they went out of their way to find and get parts for a 29 year old Simplicity lawnmower when I wasnt having any luck anywhere else.

Mi
Review №5

Always have what I need or can get it. Good prices. Friendly people.

Ru
Review №6

Went there trying to find a part, but they didnt have what I needed in stock, but directed me to a place that did. Great people.

Ri
Review №7

Service was slow and still ended up with a item not working. Called manufacturer and had it resolved.

Mi
Review №8

Great place to get hard to find parts.. A1 customer service

Ma
Review №9

Humphreys has always been good to me. They stay busy for a reason. And Steve has always been personal in regards to talking to me.....many businesses lack that anymore.

Te
Review №10

We purchased a 50 inch cut rider. A little over a year ago. Also purchased 199.00 extended warranty. Extended warranty already denied 3 claims. Only 60 hours on mower. Carburetor needs replaced extended warranty denied claim. Said manufacturer warranty is still in affect. Manufacturer warranty denied claim also. They said Kohler warranty dont kick in till 3rd year. Stay away from cub Cadet. Taking info to better business bureau! My mower was in shop for 2 months waiting on desision. Have it home now. My blades were left off mower. Went to purchase new blades. Was informed my blades are fine. And was told by Humphreys they were bent

St
Review №11

Good, well explained service

Ar
Review №12

They always do quality work.

To
Review №13

I think Humphreys small engines is a class act repair service center, I bring all my mowers to them, because I know they will fix it and fix it right, it might take a little longer but I can tell you Linda an staff are awesome and very professional...Thank You

Jo
Review №14

The staff is very knowledgeable and friendly. The work they do is of the highest quality. They also service most every brand with original manufacturer parts.

Ra
Review №15

Did it cheap, quickly. Turning out not to be a deal.

t
Review №16

They are really good and Sharp and work with you on what ever you are working on. My wood chipper scredders carburetor float had a hole in it they had one it was really cheap and they told me a few other things to do do before I put it back on and it runs great. Really great people.

Ka
Review №17

Has been our go to place for many parts. Always nice curtious and very helpful. Very knowledgeable with small engines, any and all lawn equipment . Prices always reasonable, will help find or order whats needed. Most of all honest and dependable.

FR
Review №18

I wrote a review but don’t see it listed. Thanks to Mrs. Humphries for the time and effort we put in to get our riding lawnmower fixed. She was very professional and extremely knowledgeable of the products they service. Again, thank you.

Fi
Review №19

Great service, though there often is a waiting list, turn around is quick. Will come back based off customer service alone. Great people

Ma
Review №20

Wonderful people - excellent service

Ca
Review №21

Always get service and great prices. The staff is always nice there and they remember returning customers. Thats nice

Ma
Review №22

Great people, good mechanics and fair prices. Steve and Linda have been in business a long time for a reason. Whether for tune ups, repairs or a new chainsaw, you cant go wrong!

Mi
Review №23

Had what I needed great price. Front counter as well in shop were super super nice.Too few places like this still treating their customers right.

Ky
Review №24

Had to go here due to my warranty. It took 2 months to get my mower fixed. When it did get fixed it was just sitting there so instead of waiting I had to go pick it up myself when they were supposed to drop it off. 7 months later my mower is broke again. I made a claim and asked if I could choose a different company to fix it this time but the closest location other than this one is in Johnson City so I said ok Humphrey is fine. A week later no call to schedule a pick up for my mower so I called Humprey and the lady said the guy will call tonight to schedule pick up. Well guess what no call from the pick up man. So I called Humphrey back the next day and yes I was upset and stern with her when I called and to me I have every right to be. I then called the warranty place to let them know no one has contacted me so they called Humphrey to check to see what the hold up was and the lady said I shouted at her so she is refusing to fix my mower. If you cant handle an upset customer due to your own companies negligence then you shouldnt be in business or have a contract with a warranty company. Be upfront and honest with people if youre in over your head and have too many repairs to complete and youre months out so someone can make other arrangements to go somewhere else. This place is pathetic!

An
Review №25

Good service, prompt pickup and delivery at a fair price. Been having mowers repaired there for 15 years. Call Linda she will take care of you!

Ho
Review №26

Took my chainsaw in to get it worked on and now the very next day it is repaired and ready for pickup . Great job and highly recommend !

Mi
Review №27

I regret bringing my lawn mower there for new blades. They kept it for 5 weeks. Several weeks in, they called to tell me they checked it out and it needed new blades... duh. 2 weeks later, they called and told me I would have to pick them up at Dickens, off of Northshore. At this point, I just wanted my mower back so I picked it up and took it to them. They said it would be ready a half hour later. I came back with my trailer over an hour later and still had to wait for another 30 minutes. When I got it back the seat was ripped.On a side note, when I was at Dickens picking up blades, I asked if they did repairs. They do and run a 1-2 week turnaround.I’m never going back to Humphrey’s.

Ju
Review №28

Never come to this place on Saturday. The schedual says 8:30am - 12:00pm and I have been here since 8:30am and its going on 10am and none has shown up. Very disappointed.

Pa
Review №29

These guys are great professionals. They repaired my Troy Bilt trimmer when no one else would give me the time of day for it. Ill be going back here the next time one of my power tools has trouble.

ti
Review №30

These guys are awesome very helpful and freindly got my pressure washer purring like a kitten

Ph
Review №31

Very disappointed in the service I received. Ordered parts and given a day product was supposed to be there. Would not refund my money after being told I would be refunded. I will never use Humphreys again.

Se
Review №32

I took my pressure washer in for repair. The starter is bad. They had it for a month, called me once to pick it up and I went in, paid them, took it home and it will not work. Looks like they did not open it up and work on it at all. They also swore they called me dozens of times to come and pick it up. They did not. I guess they do not realize phones today list the number of calls received from any number. Bottom line, they charged me for the repair and the pressure washer does not work. I should have made them start the pressure washer and prove it worked before I left their business.

Sc
Review №33

Most unprofessional group of people to deal with. Ordered part was supposed to be there the next day didnt get a call for 3 days so I went elsewhere.

Mi
Review №34

I have stopped in here several times for help with engine related problems. They have a extremely long wait for repairs and good luck finding an employee to tell you that. I have no idea how they are in business

Ja
Review №35

Very good! Mr. Humphrey is very informable on all I have ever ask of him, will continue to do business with him.

Me
Review №36

This is a nice place friendly staff fixed our lawnmower..

Li
Review №37

They are sufficiently good at their job.

vi
Review №38

They promptly ordered the parts we. Staff friendly and helpful.

Bu
Review №39

The only place I trust to work on lawn equipment and chainsaws

Mi
Review №40

The owners are very helpful, patient, and every time I have needed a part for my mower they have never let me down.

Mi
Review №41

Very poor customer service. You get told one thing and they don’t do what they say there gonna do. They damaged my mower while it was there and did nothing to make it right. After two uses my mower locked up due to no oil. They were supposed to have done a oil change but was lied to..

Ro
Review №42

Humphreys always gives excellent service & extra reliable advice. They do my chain saws & help with my mower.

Th
Review №43

Great staff. Good prices & information.

Jo
Review №44

They rocked had the carburetor rebuild kit I needed for the same price is online.

C.
Review №45

$25. Drop off charge to look at lawnmower. Mine was beyond repair so cant advise about quality of repairs. They are busy with many small engine repairs of others though.

De
Review №46

They really good small engine mechanic

ke
Review №47

Great place to do business

br
Review №48

These people are by far some of the rudest I have ever encountered... I will be going somewhere else from now on...

Na
Review №49

Very rude and not knowledgeable

Ru
Review №50

I was told my parts would be in the next morning, do not trust them 5 days later they arrived.

Mi
Review №51

They always do you right

Do
Review №52

Small store. But had the part i needed for my old lawn mower. And the staff was very friendly. :-)

Wa
Review №53

If you need a small engine part or repair, this is the place to go!

Tr
Review №54

I was referred here because of my warranty on my lawn mower. I had to wait about a month for a battery and I am still waiting for a new charger that they said they would get for me per the warranty. Thats been about 5 months ago. Communication is not good here.

Ja
Review №55

Very good

Ja
Review №56

Great people

Le
Review №57

Great work

Bi
Review №58

Good service

Fr
Review №59

Great service

Ap
Review №60

Great place

Bi
Review №61

Good service

Te
Review №62

Very helpful

Information
3 Photos
62 Comments
4 Rating
  • Address:7620 Maynardville Pike, Knoxville, TN 37938, United States
  • Phone:+1 865-925-0892
Categories
  • Small engine repair service
  • Lawn mower store
Working hours
  • Monday:Closed
  • Tuesday:8:30am–5pm
  • Wednesday:8:30am–5pm
  • Thursday:8:30am–5pm
  • Friday:8:30am–5pm
  • Saturday:8:30am–5pm
  • Sunday:Closed
Similar organizations